Credit Internet Tools


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Credit Internet Tools presentation given at the Western Region Credit Conference 2010.

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  • In this session Dina will explore many ways to use the internet to save you time and increase productivity. Deanna will review websites that offer great credit information and show you how Credit Managers can best use these sites on the job. We’ll tour technologies that are hot now, and those to watch for in the future. They will point out the black holes lurking out there to suck you in and waste your valuable work time. Be prepared with your Internet war stories and triumphs. This interactive presentation will have you approaching your computer in a whole new way.
  • Credit Manager, Deanna Marcroft, CBA shows you how she uses the Internet to answer credit questions.
  • Google, Bing, Yahoo (search preferences) white/yellow pgs for address/phone
    Reverse Phone ($)
    Locate their website
    Critics & Consumers
    Spokeo, Facebook etc
    Government Resources:
    Secretary of State and jurisdiction (domestic or foreign entities)
    Taxing Authorities
    Business License or Fictitious Business Name Searches
    When established
    Does the address match (new & changes)
    Who are the principals
    Agent of service
    OFAC Lists
    Rural locations
    USPS address verification (suite/apt etc) may not show info is missing
             UPS distribution
              MailBoxes Etc drop
 - pink box shows some info is missing. Bing – lists several businesses at that location including MBE
  • Google Earth (look/see)
    Special Licenses (contractors, alarm installers, repair etc)
    Better Business Bureau online
    Edgar (SEC) Publicly Traded info i.e. financials
    Other vendors may reveal errors when they provide trade information
    Try searching LinkedIn for the company and its related contacts.
  • Customers Website:
    Does the address & phone match the application
    Is there a special license#
    About Us may describe the type of business, ownership, experience and philosophy
    Does this business deal in the types of products we are selling/tax issues
    May prevent identity theft
    How long ago was the website established
    Review earlier pages to see if info is consistent and how the business evolved.
    Has the address, phone or ownership changed
    Did the business model change
    Who IS domain name
    Websites must be registered
    They must pay to block this info
    Small Dealers
    Newer Businesses
    Does the address on the application match the Credit Bureau file
    Is there trade info available
    RFI – Request for Information
    Reach out to your Credit Group
    And the ability to reach out to other suppliers
    Easy and it saves time
    anscers RFI (Request for Information) is an evolution of the traditional phoning and faxing of credit ratings. Information is supplied faster, it's collated into an easy to read report, it's secure, and it takes much less effort to request and respond.
  • Google Finance
    Great for updated financial data on public companies. Connects to news stories, competitors, principals.
    Set up Alerts (Google) for news on new or existing customers. (limit volume and use “ ” )
    Other news sources (ie local TV & newspapers online) interviews – (bragging) or they may uncover fires, thefts, store closings etc
    Business Journal online- news, SBA loans, suits, liens etc
    Inexpensive or free
    Customer claims filed/filing – endless delays/multiple attorney retainers – not a stay until it’s filed.
    Case Info & Schedules
    Creditors Meeting
    Creditors List
    Status & 90 day preference (bd reserves)
    Discharged or Dismissed
    How much does it cost? Access to court documents costs $0.08 per page. The cost to access a single document is capped at $2.40, the equivalent of 30 pages. The cap does not apply to name searches, reports that are not case-specific and transcripts of federal court proceedings.By Judicial Conference policy, if your usage does not exceed $10 in a quarter, fees for that quarter are waived, effectively making the service free for most users.
    What info is available? PACER includes case and docket information for all district, bankruptcy, and appellate courts. PACER currently hosts 500 million case file documents. These are available immediately after they have been electronically filed. No other court system provides as rapid access to as much case information.
  • How are you using the Internet at work?
  • Great way to train online from NACM, Credit Research Foundation and the NACM Affiliates.
  • Several sites aid you in establishing benchmarks for success.
    Cortera – Market trends
    NACM – Credit Management Index and monthly surveys
    Credit Research Foundation – Surveys
    Credit Management Association – monthly polls and quarterly Credit Confidence Survey
    Credit Today – monthly polls
  • Facebook Pages are created by companies, events, movements etc.
    They are a place for people to like the company, event etc. to gather and share information.
    Several NACM Affiliates and business credit service providers have Facebook Pages.
  • Networking in LinkedIn groups is beneficial for benchmarking, having credit questions answered and for advancing your career.
    There are about 12 groups on LinkedIn related to business credit and collections.
  • From CMA: Two free resources that have great value.
    Encyclopedia Of Credit and CMA Community. – click on the Community link.
  • Extreme example of too many toolbars in Internet Explorer.
    You would never do this… would you?
  • Removing Toolbars
    Nothing eats up your screen real estate more than adding toolbars to Internet Explorer. During tech support calls we have seen screens with a small 3 to 4 inch scrolling window. All the other space is taken up by the multitude of toolbars that come with Explorer or add to Explorer. There is one for Bing, one for Google, one for Yahoo, antivirus programs have them etc. etc.
    Most are not necessary for display or installation. All, shrink your available workspace decreasing your productivity.
    For example, extra toolbars take up about an inch of my screen and install conflicting pop-up blockers and security features on top of what is already provided by Explorer.
    To turn these toolbars off, go to Tools – Toolbars – and de-select toolbars you do not want to display. I removed everything but the Menu Bar and the Command Bar.
    I gained an extra inch of productivity space and deleted conflicting security and pop up programs.
    Toolbars are a marketing tool for software companies. Almost every feature they provide is already provided in Explorer.
    Take some time to free yourself of toolbars and take control of your screen space.
  • Using human knowledge and computational knowledge search is getting Trekie.
    These search engines are way beyond Google, but very specific in their nature.
    You may not need to use them as often. When you do their information could be priceless.
  • Cloud computing is Internet-based computing, whereby shared resources, software, and information are provided to computers and other devices on demand. Cloud computing describes a new supplement, consumption, and delivery model for IT services based on the Internet, and it typically involves over-the-Internet provision of dynamically scalable and often virtualized resources.
  • Alternatives to Microsoft Office that are great to your pocketbook and can do a better job in most cases.
    To prepare this presentation we used Google Docs to share the file and track edits.
  • Example of the CBS sports site on an iPhone.
    First screen is their actual website on the iPhone.
    Second is the mobile version of their website on the iPhone.
    Third is their iPhone app.
    More than four in 10 Americans say they “can’t live” without their mobile phone and and nearly half sleep with it nearby, according to a global mobile-phone survey from Synovate, which found that cellphones are increasingly becoming consumers’ “remote controls for life.”
    Avoid - sleeping with your phone.
  • “It may be the most popular Internet browser in the world, but Microsoft’s Internet Explorer seems to have been condemned to suffer faint praise, especially when compared to the likes of Chrome and Firefox.
    Well, that seems to have ended, if the absolutely ecstatic response given to Internet Explorer 9 (IE9), whose beta went public yesterday, is any indication. The beta of the new IE is sleeker, faster, has a more minimalistic interface and supports graphics acceleration (in simple words, if you a graphics card, your browser will take advantage of it, giving you a better browsing experience). For those who keep complaining that IE hogs too much space, there is a performance monitor that keeps track of the plug-ins that might be dragging down your browser performance and gives you the option to shut them, letting your browser get up to speed.
    There are a whole lot of interface tweaks that make the browser look better than ever before and well, for the first time in our memory (and mine goes all the way back to 1995), Microsoft seems to have got the edge in the browser wars with Google and Mozilla.”
    Note: ie9 only works of Windows Vista and 7
    See it in action at
  • Chrome is one of the fastest most stable browsers I have used.
    You can have Chrome and Internet Explorer installed on your system at the same time.
    Since ie9 will only operate on Windows Vista or Windows 7 - Chrome is an excellent alternative for Windows XP users.
  • You have heard it a million times “back up your data”. Most of us do not heed the warning until we have been crushed by a hard drive failure.
    I was one of those, until I found Carbonite.
    Carbonite is a “set it then forget it” backup. You don’t need any hardware.
    Simply download the Carbonite software select the folders you want watched for backups, then Carbonite does the rest.
    The backups run incrementally throughout the day so that all your latest work, pictures etc are saved.
    I have used it twice to recover from hard drive failure and to transfer data to a new computer. It worked great each time.
    Best $55 bucks I spend each year.
  • Real time interactions – ala twitter, apps
    Location sharing – foursquare, facebook places
    Augmented reality – overlaying data on your environment – layar
    Content curation – personalization through friends
    Cloud Computing – Office Web Apps
    Convergence conundrum – task specific devices
    Social Gaming – FarmVille that pays
    Mobile payments – PayPalX and amazon, Square on iPhone
    Fame abundance, privacy scarcity – Warhol had it right
    Source: CNN – Pete Cashmore from Mashable
  • Credit Internet Tools

    1. 1. Credit Internet Tools Dina Amadril, CMA & Deanna Marcroft CBA Sierra Select Distributors Inc NACM Western Region Credit Conference October 22, 2010
    2. 2. Purpose and Resources • Due Diligence (prevent gigo) • Identity Theft & Fraud Prevention • Better Understanding of dealers • Skip Tracing • News & Alerts • Bankruptcy • Limitations • Low or No Cost resources • Staffing • Time
    3. 3. Credit Applications & Resales Who What When Where How Why • Starts with a completed application • Sales person perspective/ has anyone visited the location • Is it legitimate - Authenticating Info • Early Fraud Detection • What products do they intend to buy and does that match their business model/resale issues • Who are they • What did they tell me and does it add up. • When did they really start and business structure • Where are they located       How do I know it’s legit &big/small/branch beyond the routine • Why are they coming to us and what will they buy • Plus the GUT questions
    4. 4. Due Diligence Misc Resources Who, What and Where
    5. 5. Address Verification & nearby’s Where & What
    6. 6. Other Sources Where & Who
    7. 7. Website & Archives When and How
    8. 8. Website Registry Who Where When
    9. 9. Experian Free Search
    10. 10. anscers RFI’s
    11. 11. Free Alerts & Media Sources Online
    12. 12. Bankruptcy Searches - Pacer
    13. 13. Many Other Uses • Resale verification, Tax publications & Requirements • Credit Networks and Tools • Legal research, pending legislation & Court records • Local, State and Federal government & economic issues • Export and Compliance guidelines • Dictionary, Acronyms, Calculators etc • Banking industry,prime rate, inflation & Consumer Price Index, Labor Board Statistics info • HR law & staff issues • Training resources – Finance, Accounting, Excel etc
    14. 14. Online Credit Education
    15. 15. Credit Benchmarking
    16. 16. Networking - Facebook Pages
    17. 17. Networking - LinkedIn Groups
    18. 18. Free Resources From CMA
    19. 19. Too Many Explorer Toolbars
    20. 20. Removing Toolbars
    21. 21. Star Trek Search
    22. 22. Cloud Computing
    23. 23. Microsoft Office Alternatives
    24. 24. We Are All Going Mobile
    25. 25. All Hail ie9
    26. 26. Speed Up with Google Chrome
    27. 27. Just Do It
    28. 28. Trends for 2010 and beyond