seating the guest

1. Mission statement
At Contoso, we empower organizations to foster
collaborative thinking to drive workplace
innovation. We believe that a company should
act as a community and use tools
to communicate quickly and efficiently.
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2. 20XX
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3. • Guests will usually take their time so don’t rush
off and leave them. Once you’ve made it to the
table this is where things can start to get tricky.
• Either your guests will be happy and take a seat
or they will be disappointed and ask to be
moved. It’s now up to you to organize a game
plan and try and appease your guest’s
complaints.
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4. • Before being seated, every guest
should be acknowledged by all floor
personnel passing by, even when
waiters are carrying trays at the time.
• Nothing upsets the customer more
than feeling ignored.
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5. Escorting and Seating the Guest
• Normally, seating the guest is
done by hostess
• With one hand outstretched,
he points to the direction of
the table saying “Follow me
please!”. 20XX
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6. Escorting and Seating the Guest
• The hostess will have to walk a
little ahead the guests and will
lead the guest to their table
which had being set if the
guest had make a reservation
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7. Escorting and Seating the Guest
• When arrived
at the table,
pull the chair
for the lady
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8. • Stand straight 9-12”
behind the guests’
chair.
• Bring the right foot
forward, with the
knee touching the
wooden skirting of
the seat in the
middle. 20XX
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9. • Hold the chair from both
the hands from the sides of
the back. Lift the chair abou
1’’ from behind and pull it
back, ensuring that there is
adequate space for the
guests to go between the
table and chair.
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10. • When the guest
proceeds to sit down,
move the chair slowly
towards the guest, till
it is comfortable for
the guest and rest the
chair of the floor.
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11. • It must be ensured that
the chair is not dragged. •
After all the guest has
being seated, unfold the
napkin and laid it on the
guest’s lap (repeat it until
the last guest)
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12. Don’ts while seating a guest
1. Seat gents before ladies. Rapid
movement of chair.
2. Incorrect handling of chair.
Ordering guests where to sit.
3. Show irritation due to
indecisiveness of guests, as to
where to sit. 20XX
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13. Don’ts while seating a guest
4. If there are empty chairs on the table, the
guests are asked if they are going to be joined
by more people. If not then extra covers are
removed.
5. Once the guests are seated, napkin must be
unfolded from the left hand side and placed
on guests’ lap without touching the guest and
ensuring that the arm is away from the
guests’. 20XX
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14. 20XX
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15. 20XX
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