1. Art: Creating a Dialogue
Art Education: How About Us by Champagne
Architecture: Ivy League
Architecture Education: Infrastructure and Application Solution
Character: Operating models need to be customer-centric and collaborative
Character Education: Channel Choice is customer driven
Art: Digital First Marketing
Art Education: Social Media Metrics
Architecture: iPod Nano Fitness
Architecture Education: ROI
1. How do we calculate customer lifetime value?
2. How do we get the right offer out to the right customer at the right time?
3. Do we get just the basics right or do we deliver a wow experience?
4. Should we be using social channels to message or provide customer service?
5. Do we need a Chief Customer Officer to own the customer and advocate on his
behalf?
6. How do reduce/manage the costs of customer service through channel shift?
7. How do we show an ROI from Customer Experience?
8. How do we make the omnichannel stuff work?
9. How do we get customers to stick around and do business with uslonger?
10. How do we help them?