My sharing ar NICE contact center event in Jakarta.

2. contact centers

3. from to and
interactions.

4. from to
and

5. from
become

6. from self-service to
and become self-service

7. more required
immediate responses and
qualified agents.

8. proactive to identify the
changes of
.

9. not only focus on
agent habits and
competencies.

10. combine all sources
of interactions as

11. Thank You
Andi Anugrah
0811944345 | @aanugrah | andi@telexindo.com