hotel vocabulary

1. Answer the questions!
1. What is hisname? ________________________
2. He has a reservationfor__________ __________
Fill in the gaps!
W: I can’t seemto findarecord of your booking.Did
youbook the room________________________ or
didyou use a ________________________ or
________________________?
M: No,I bookeditdirectlythroughyou.I’ve already
alsopaida _____________on the firstnight.Ihave a
________________________ if that helps.
W: Yeah,sure.Can I see that,please?Thankyou.
Oh,I see.Maybe there wasa glitchwiththe
________________________.
Well,we don’thave anymore
______________available, withthe exceptionof one
adjoinedroom.But,youwouldthenbe rightnext
door to ________________________, whichmight
getnoisy.But that’snot a problem,Ican upgrade you
to one of our________________________. Theyall
come withjacuzzis.
M: Oh, thatsoundsnice.But
_________________________________________?
W: That wouldof course be at
______________________ to you.
M: Oh, thankyou.
W: My pleasure.
Answer the questions!
1. What doeshe getto the internet?
________________ ________________
2. What amenitiesdoesshe mention?
________________ ________________
3. How did he get to the hotel? ___________
Fill in the gaps!
W: Alright.CouldIhave some formof __________
please?Andcouldyoujustfill outthis
_____________________________?
M: Sure.Here’smy____________________.
W: Thankyou.Oh, you’re fromSanFrancisco.
M: Yes,I am. All the wayfrom the _______________.
W: I hope youhad a good__________.
M: Yes.I did,thank you.The __________ waslongbut
it wassmoothand I sleptalmostthe __________.
W: Andisthisyour firsttime inthe __________?
M: Yes,it is.I have a __________________________
to attend,butI’m lookingforwardtogettingsome
__________ done as well.
W: Well,I’dbe more thanhappyto give yousome
__________________________ if youneedany.
M: Thank you.
Where is his room?
W: Alright.I’ve gotyoucheckedintoyour room.This
isyou roomkey.You’re inroom ________. Justtake
the elevatoronthe rightup to the _________ floor.
Whenyouget off the elevator….
elevator
Answer the questions!
1. Who will bringhissuitcase up? __________
2. What doeshe have to do if he has a problem?
______________________________

2. W: Good morning.Welcome tothe Transnational
Hotel.What can I do foryou?
M: Good morning.Myname is Tom Sanders.Ihave a
reservation forasingle roomfor3 nights.
W: Alright,Mr Sanders.Letme pull upyour
reservation.
I can’t seemtofinda record of your booking.Did
youbook the roomdirectlythroughusor did youuse
a hotel reservationservice oratravel agent?
M: No,I bookeditdirectlythroughyou.I’ve already
alsopaida depositonthe firstnight.Ihave a
reservationnumberif thathelps.
W: Yeah,sure.Can I see that,please?Thankyou.
Oh,I see.Maybe there wasa glitchwiththe
bookingsystem.
Well,we don’thave anymore single rooms
available,withthe exceptionof one adjoinedroom.
But, youwouldthenbe rightnextdoor to a family
withchildren,whichmightgetnoisy.Butthat’snota
problem,Ican upgrade youto one of our business
suites. Theyall come withjacuzzis.
M: Oh,that soundsnice.Buthow muchmore is that
goingto cost?
W: That wouldof course be at no extracharge to you.
M: Oh,thank you.
W: My pleasure.
M: What aboutthe wirelessinternet?
W: Oh. It’sreallyeasy.Thisisyour access code and
instructionsonhowto use it.If you have any
problems,feel free tocall the frontdesk.
Andthisis a listof all the hotel amenities,likethe
gym andthe indoorpool.
M: Ah.Thank youverymuch.
W: You’re welcome.
Has the valetalreadytakenyourcar or will yoube
needingaparkingpass?
M: Oh,I don’thave a car. I tooka taxi fromthe
airport.
W: Alright.CouldIhave some formof ID please?And
couldyoujust fill outthisregistrationform?
M: Sure.Here’smydriver’s license.
W: Thank you.Oh,you’re fromSan Francisco.
M: Yes,I am. All the wayfromthe westcoast.
W: I hope youhad a goodtrip.
M: Yes.I did,thankyou.The flightwaslongbutit was
smoothand I sleptalmostthe whole way.
W: And isthisyour first time inthe BigApple?
M: Yes,it is.I have a businessconference toattend,
but I’mlookingforwardtogettingsome sightseeing
done as well.
W: Well,I’dbe more than happyto give yousome
sightseeingtipsif youneedany.
M: Thankyou.
W: Alright.I’ve gotyoucheckedinto yourroom. This
isyou roomkey.You’re inroom 653. Just take the
elevatoronthe rightup to the 6th
floor.Whenyouget
off the elevator,turnright.Yourroom is at the endof
the corridor onthe left-handside.
Just leave yoursuitcase here andthe bellboywill
bringit up.
M: Great! Thankyouvery much.
W: If youneedanythingplease feelfree todial the
frontdesk.Enjoyyourstay.
M: Thankyou.
W: You’re welcome.