This document outlines a communication skills development course that covers understanding communication, verbal and non-verbal communication, listening skills, email etiquette, conference call etiquette, meeting etiquette, and conducting effective conversations. It emphasizes that developing communication skills improves relationships, develops respect and empathy for others, allows people to function more effectively socially, and helps people succeed in life and work. The document provides contact information for the communication skills course.

1. Communication
Skills Development
course
Communication is the activity or process of
expressing ideas and feelings to others or providing
information and instructions to others.

2. Training Topics
Understanding communication
Verbal
Non-verbal
Listening
Email Etiquette
Conference Call Etiquette
Meeting Etiquette
Conducting Effective Conversations

3. The Importance of Communication skills
They Improve Relationships
Develops Respect
Develops Empathy for Others
Allows us to function more effectively in
social situations
Help us to succeed in life (school, work, etc)

4. Contact us: