Training daypresentation

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Training daypresentation

  1. 1. The Front End Design of & Usability for ERM Data Amy Fry, Electronic Resources Coordinator Bowling Green State University http://personal.bgsu.edu/~afry/
  2. 2. Goals for this presentation <ul><li>What best practices for databases webpages should we follow? </li></ul><ul><li>How do libraries structure full resource records, and what do users look for in them? </li></ul><ul><li>Usability testing: tips and resources </li></ul>
  3. 3. The Front End: Landing page <ul><li>Portal or landing page for all databases </li></ul><ul><li>Databases A-Z list (separate from e-journals) </li></ul><ul><li>Databases-by-subject pages (usually separate from other course and subject guides) </li></ul><ul><li>Full resource records – information pages about each individual database </li></ul>BGSU
  4. 4. The Front End: A-Z list <ul><li>Portal or landing page for all databases </li></ul><ul><li>Databases A-Z list (separate from e-journals) </li></ul><ul><li>Databases-by-subject pages (usually separate from other course and subject guides) </li></ul><ul><li>Full resource records – information pages about each individual database </li></ul>Kent State University
  5. 5. The Front End: DBs by subject <ul><li>Portal or landing page for all databases </li></ul><ul><li>Databases A-Z list (separate from e-journals) </li></ul><ul><li>Databases-by-subject pages (usually separate from other course and subject guides) </li></ul><ul><li>Full resource records – information pages about each individual database </li></ul>Case Western Reserve
  6. 6. The Front End: Full records <ul><li>Portal or landing page for all databases </li></ul><ul><li>Databases A-Z list (separate from e-journals) </li></ul><ul><li>Databases-by-subject pages (usually separate from other course and subject guides) </li></ul><ul><li>Full resource records – information pages about each individual database </li></ul>OhioLINK Wright State University
  7. 7. <ul><li>2010 survey of ARL library websites </li></ul><ul><li>Databases A-Z list </li></ul><ul><li>Databases-by-subject lists </li></ul><ul><li>Full resource records </li></ul><ul><li>Software </li></ul><ul><li>Discovery layer or federated search </li></ul><ul><li>Link name </li></ul><ul><li>Order of databases-by-subject lists </li></ul><ul><li>Use of icons/graphics </li></ul>
  8. 8. Other surveys of ARL library sites <ul><li>Cohen and Calsada (2003) Found that 66 of 114 academic ARLs used database-driven webpages to present their e-resources in 2002. </li></ul><ul><li>Shorten (2006) Found that 88.6% of ARL libraries had databases A-Z lists in 2003, and 10.5% also categorized them by type. </li></ul><ul><li>Caudle and Schmitz (2007) Found that 97% of the 99 American academic libraries in ARL had a databases A-Z list, 96% had databases-by-subject lists and 27% had federated searching. </li></ul>
  9. 9. Type of system Homegrown: 71.1% *Percentages are based on 114 libraries (excluding 7 national/special libraries and 4 libraries whose databases pages were behind a login) Kent State University Type of system # of libraries %* Homegrown 81 71.1% Metalib 14 12.3% Innovative 8 7% LibGuides 4 3.5% Xerxes 4 3.5% WebFeat 2 1.75% LibData 1 <1%
  10. 10. University of Missouri-Columbia Types of access # of libraries % Databases A-Z 111 97 Databases-by-subject lists 91 80 Full resource records 83 73 All three 73 64
  11. 11. Order of subject lists University of Connecticut Subject list order # of libraries % By relevance 38 41.8% By format 7 7.7% Alphabetical only 46 50.5%
  12. 12. Libraries using icons or graphics: 64 (56%) Use of icons and graphics Icon # of libraries Access restrictions 38 More information 27 Full text 9 Magnifying glass (Metalib: search in database) 5 Tutorials 4 Funding source 3 Format (audio, etc.) 3 Plus sign (Metalib: add to a set) 2 Social media 2 Metasearch 2 Logo/screenshot 2 RefWorks 1 New 1 Plus-star 1 SFX 1
  13. 13. University of Cincinnati
  14. 14. Name of Link Link title begins with… # of libraries % Examples “ Databases” 47 41% Databases (30), Databases A-Z (8) “ Articles” 22 18.6% Article Databases (4) Articles & Databases (8) “ E” or “Electronic” 16 13.6% E-Resources (7), Electronic Resources (5) “ Find” 8 6.8% Find Articles (3) Find Articles & Databases (1) “ Research” 8 6.8% Research Databases (3) “ Search” 4 3.4% Search & Find (2), Search a Database (1) “ Indexes” 2 1.7% Indexes & Databases (1) Indexes & Databases (Articles) (1) “ Journal” 2 1.7% Journal Articles (2) Branded names 2 1.7% Vera: E-Journals & Databases Galileo @ UGA Other 4 < 1% each Resource Gateway – Resources More Databases All Databases A-Z and Database Finder Online Research Resources (Databases)
  15. 15. What’s in full records? Wright State OhioLINK BGSU
  16. 16. Survey Question 9 What types of information are currently collected in your library's ERM system and to whom does that information display? Check all that apply. Answer Options In ERM? Display to public? Display to staff? formats Databases 14 8 13 Electronic journals 12 5 11 Electronic books 8 4 7 “ public” info Resource descriptions 14 7 12 License information (permissions) 14 6 13 Coverage dates 6 5 6 Resource advisories 7 5 7 Trial information 8 2 8 Tutorials/user guides 5 2 5 “ library” info Vendor/contact information 12 1 10 License information for ILL/fair use 11 4 10 Login/passwords 10 0 8 Renewal information 9 0 8 Purchase approval information 4 0 4 Payment history 4 0 4
  17. 17. a: author b: resource format c: tickler log d: subject e: description f: public note g: user support h: coverage i: incident log j: access information k: resource advisory l: usage statistics m: administration n: note o: connect button p: resource id q: not used r: local contact s: pricing and payment t: resource name u: trial or trial info v: resource type w: resource contains x: alt. resource name y: resource url z: resource mgmt tickler Resource records at BGSU
  18. 18. Student comments on a resource record from BGSU’s 2010 usability study
  19. 19. Fields in resource records Important Confusing Not needed Most important fields Description 14 0 1 Dates 10 1 0 Full text 7 1 0 Most confusing fields Mobile access 0 10 3 Coverage load 2 6 1 On-campus access 1 4 0 Least important fields User support 2 2 3 Mobile access 0 10 3 Local contact 4 1 2
  20. 20. BGSU usability study: steps and timeline <ul><li>Identify goals (December 2009) </li></ul><ul><li>Complete Human Subjects Review Board (HSRB) training (January 2010) </li></ul><ul><li>Submit HSRB application, including script, recruitment materials, consent form (January 2010) </li></ul><ul><li>Obtain funding for incentives (January 2010) </li></ul><ul><li>Test the instrument (February 2010) </li></ul><ul><li>Recruit participants (February 2010) </li></ul><ul><li>Complete the testing (February-March 2010) </li></ul><ul><li>Analyze results (March-April 2010) </li></ul><ul><li>Present findings and recommendations (April-May 2010) </li></ul>
  21. 21. Lehman & Nikkel, 2008 Foster & Gibbons, 2007 Krug, 2006
  22. 22. Other library usability studies <ul><li>Hammill (2003) Did common task testing with 52 users at Florida International University Libraries, including finding a named database. </li></ul><ul><li>Krueger, Ray and Knight (2004) Did common task testing with 134 users at the University of the Pacific Library. </li></ul><ul><li>Fuller, Livingston, Brown, Cowan, Wood and Porter (2009) Did three rounds of testing with five users each on the databases pages at the University of Connecticut Libraries. </li></ul>
  23. 23. change to Databases A-Z change to Databases by subject Remove search box change to Videos & Images add Film, Television & Media Studies
  24. 24. Database title Contains Notes Access for mobile devices Alternate on-campus link Tutorials & help Add a connect button Journal titles in this database Dates included View this title
  25. 25. Guerrilla Testing <ul><li>July 2010 </li></ul><ul><li>Twelve participants </li></ul><ul><ul><li>4 graduate students </li></ul></ul><ul><ul><li>4 incoming freshmen </li></ul></ul><ul><ul><li>2 undergraduates </li></ul></ul><ul><ul><li>1 staff member </li></ul></ul><ul><ul><li>1 faculty member </li></ul></ul>
  26. 26. It’s easier than you think! <ul><li>Ask your administrative office or Friends to fund the incentives </li></ul><ul><li>Recruit with signs in the library or grab people as they go by </li></ul><ul><li>Design for minimal prep and minimal analysis </li></ul><ul><li>Don’t worry about technology </li></ul>
  27. 27. It’s also harder than it should be. <ul><li>Make sure people are committed to change (both intellectually and with resources). </li></ul><ul><li>Have a plan to assess the impact of your changes. </li></ul><ul><li>Build time into your future schedule to do more testing. </li></ul>

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