2. Please look through this guide
and see if your question can be
answered by following the
directions provided. If you still
can’t fix the problem or your
problem is not listed, contact
the technology coordinator.
Thank you!
3. My computer won’t turn on??
Is the battery charged? If not, plug in the charger and
plug into an electrical supply.
Is it in sleep mode?
Hold down the power button for a few seconds and see
if it will turn on.
4. My computer takes a long
time to startup?
Check to see if programs are set up to start when the computer is
started. This will slow down startup and is likely the cause.
To check this, go to Control Panel and click on system
configuration and deselect programs that are not needed on
startup. Also a performance check can be ran from the control
panel to disable unneeded programs at startup.
If your computer does not have enough hard drive; it could cause
a slow startup. This is most likely not the case though.
Also updating Windows may help speed startup. This can be
done on the bottom panel or through the Control Panel.
Information by Computer Hope, 2012
6. I can’t connect to the internet??
Check to make sure the wireless button is pushed.
Click on the little icon on the bottom of your screen with
two computers and a wireless signal coming from them.
Make sure that it is connected. If it is connected, press
disconnect and then reconnect.
Check your password for that wireless connection that you
are trying to connect to.
Also try running network troubleshoot from the Control
Panel.
The wireless router may need to be restarted if nothing else
works. Contact one of the Techs.
8. My sound doesn’t work??
Check the volume by clicking on the icon in the
bottom right corner with the speaker. Is it on mute??
If using headphones, are they plugged in?? Is the cord
loose?? Are they plugged into the right place??
Check other volume settings in the program you are
using. Are they clicked to on??
9. My screen froze???
Press Ctrl-Alt-Delete at the same time. Then click on
Task Manager. Close the programs that are not
responding or all of them.
Restart the computer.
If all else fails, shut the computer down by holding
power button. This will cause unsaved work to
disappear. Only do this if nothing else works.
10. My SMARTBoard does not react to
touch correctly (puts marks in
wrong spots)
It is out of alignment. It needs to be calibrated. On the
SMARTBoard hold the mouse key and the keyboard
key on the base of the board at the same time.
Follow the instructions on the SMARTBoard and click
the nine locations in the center to realign .
11. Screen shot of calibration
http://webpage.pace.edu/ms16182p/troubleshooting/interactivewhiteboard.html
12. I can’t log in to the computer-
it’s locked??
Try username: user
password: eagles
If the student forgot to log off, the username and
password would be theirs.
If those two ways don’t work, take computer to library
because only the technology coordinator can unlock
the computer.
13. My overhead projector is on and
the fan is running, but I can’t see
anything??
The lightbulb is most likely blown out. You will need
to put a new lightbulb in.
If the picture is not clear, refocus the lens or clean the
lens carefully.
http://www.ehow.com/how_4485253_repair-overhead-projector.html
14. My pens are not working on my
SMARTBoard??
First check and make sure all pens are in the trays and
then try using a pen.
Check the pen trays and make sure that nothing is
blocking the sensors such as pieces of paper.
Make sure the pen is making direct contact with the
board and writing is not too fast.
http://www.cvs.k12.mi.us/21/Documents/SMART-Board-Issues-b.pdf
15. SMARTBoard projector keeps
turning off??
Check to make sure all cables are connected properly.
Clean the filter.
Change the bulb.
www.bsapp.com/smartboardfiles/Smartboard Trouble Shooting Guide.doc
16. The netbooks will not charge??
Make sure the cart is plugged into the electrical outlet.
Check the charger and make sure it is not broken and
plugged into the cart securely.
Make sure each netbook is plugged into a charger
inside the cart.
Make sure the light is lit on the back of the cart. This
will indicate if the cart is charging.
17. The SMARTBoard’s light on the
front is red or blinking green???
The light must be a solid green to work.
If it is red, the projector is not connected to your
computer.
If it is blinking green, the computer must have the
SMARTBoard software installed.
18. My print job is sent to a different
printer??
Check to make sure that it is not being sent to a default
printer each time.
To change the default printer, go to devices and
printers and right click the printer and select to make
your default printer. This is sometimes a problem with
Windows 7.
http://www.pcworld.com/article/185111/10_biggest_printer_problems_an
d_how_to_fix_them.html
19. My document won’t print??
See if the light is blinking on the printer. If it is
blinking, that means that it was sent. Check to make
sure there is paper loaded. Also make sure there are
not paper jams.
If the light is not blinking, check to make sure that the
print job was sent to the right printer. Also make sure
that printer software is installed on your c0mputer. See
the previous slide if it is not printing to the right
printer.
20. Resources
Computer Hope, 2012. http://www.computerhope.com/issues/ch000179.htm
Pace University, 2012.
http://webpage.pace.edu/ms16182p/troubleshooting/interactivewhiteboard.html
PC World, 2012.
http://www.pcworld.com/article/185111/10_biggest_printer_problems_and_how_t
o_fix_them.html
www.bsapp.com/smartboardfiles/Smartboard Trouble Shooting Guide.doc
Chippewa Public Schools, 2010.
http://www.cvs.k12.mi.us/21/Documents/SMART-Board-Issues-b.pdf
