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Best Practice KPIs
Best-Practice KPIs to get started in a BP Improvement Project
based on ST-A/PI 01P
© 2011 SAP AG. All rights reserved. 2
Confidential
Order to Cash
ERP
Create Outbound
Delivery
Create Sales Order
Create/Print Billing
Document
# of overdue schedule lines
# Missing fields in incomplete
sales document items
# of orders with
delivery/billing/credit block
# schedule lines initially not
confirmed
Rejected Order items (created in
ref. period)
# Unconfirmed schedule line
items
Create Accounting
Document
# of Sales invoices not posted
to FI
Post Goods Issue
# of Outbound Deliveries
(overdue)
LT: Outb.Del->PGI (ref.period)
(not Analyltics enabled yet)
# Deliveries with overdue
invoices
# Orders not billed (Order
related billing)
LT. PGI -> Invoice (reference
period)
# Invoices without Output
(NAST entries)
Sales invoices with open FI-AR
items
© 2011 SAP AG. All rights reserved. 3
Confidential
Return to Credit Memo
ERP
Create Credit Memo
Request
Create Return Order
Create Accounting
Document
Create Credit Memo
# Credit memo requests in reference
period
# Overdue Credit Requests
# Credit memo items in reference
period
# Overdue Credit Memo
# Number of Return Orders (created in
ref. period)
# Return Order Items (created in ref.
period)
© 2011 SAP AG. All rights reserved. 4
Confidential
Procure to Pay
ERP
Create Purchase
Requisition
Run MRP
Perform Invoice
Verification (manually)
Convert into Purchase
Order
Send/Print Purchase
Order
Post Goods Receipt
Create Inbound
Delivery
# of Purchase Order Items
overdue
# PO Items in Approval
Payment Run
Create Planned Order
# of Purchase Requisition
Items overdue
# Purchase Requisitions in
approval
# PR overdue for PO creation
# PO Items with Invoice
Receipt Qty greater Goods
Receipt Qty
LT: PR Item->PO Item
(ref.period) (not BP Analytics
enabled yet)
# Open Planned Orders (opening
Date < Today (External
Procurement))
# of Inbound Deliveries
(overdue)
# Blocked invoices for
payment
© 2011 SAP AG. All rights reserved. 5
Confidential
Stock Transport Order (STO) Process with Supply Chain
ERP
Create STO Purchase
Order in Receiving
Plant
Create STO Purchase
Requisition (optional)
Create Outbound
Delivery from supplying
plant
Post Goods Receipt in
Receiving Plant
Post Goods Issue from
supplying plant
# Overdue STO sched.lines
# of Purchase Requisition
Items overdue
# Purchase Requisitions in
approval
# PR overdue for PO creation
LT: PR Item->PO Item
(ref.period) (not BP Analytics
enabled yet)
# Overdue STO items w/o outb.
del. completion
# Deliveries (Replenishment)
overdue
# Overdue STO sched.lines in
transit
© 2011 SAP AG. All rights reserved. 6
Confidential
Manufacturing: Production Orders
ERP
Create Planned Order
Run MRP
Settle Production Order
Convert Planned Order
into Production Order
Release Production
Order
Post Goods Receipt
Confirm Production
Order + Backflush
Components
# of Production Orders overdue for
release
# Number of released Orders without 1st
confirmation
# Failed goods mvt: Production
Orders
# Failed cost postings
# Prod.Ord. Released w/o
Confirmation
# Production Order Components
Overdue for Consumption
# Open Planned Orders Opening
Date < Today (in-house Production)
# Prod.Ord. w/o assigned Planned
Order
# Finish Basic Date in the past (in-
house Production)
# of Production Orders overdue for
technical closure
# Production Orders overdue for
deletion indicator
# Production Orders not settled
# Number of confirmed Orders overdue
for delivery completed
LT: Release->Delivery
© 2011 SAP AG. All rights reserved. 7
Confidential
Plant Maintenance
R/3 (ERP)
Update Work Orders with
Materials, Services, Labor
Create Notifications
Accept: Create Work
Orders
Print Shop floor Papers
Confirm Work Orders
Technically complete
Work Orders
Release Work Orders
Total N° of Notifications overdue
LT: Creation->Completion
# of Orders in phase released
LT: Creation->TECO (Ref.Per.)
LT: Creation->CLSD (Ref.Per.)
# Work Orders in Phase
“Created” and not released
Settle Work Orders
# Orders not settled
# Overdue Orders for deletion flag
# Failed goods mvt: PM Orders
# Failed cost postings PM Orders
© 2011 SAP AG. All rights reserved. 8
Confidential
Inventory Management
R/3 (ERP)
Stock Level
Capital Tie-up
Stock Level:
- Unrestricted stock
- Stock in transfer
- Quality inspection
stock
- Blocked stock
Slow Moving Stock
Analysis of goods
movements
Analysis of
goods
movements
cancellation
Batch Shelf Life
GMs w. reason
created in ref. period
Cancelled GMs
created in ref.
period
# Batch Shelf Life
already expired
# Batch Shelf Life
will expire within x
days
© 2011 SAP AG. All rights reserved. 9
Confidential
Finance Accounts Receivables
R/3 (ERP)
Create Billing Document
Create Open Item in FI-AR
Clear Open Item in FI-AR
Electronic Bank Statements
# of Sales invoices not posted
to FI
# SD Invoices in Ref.Per. w.
different PaymTerms
# Number of overdue open
Items FI-AR (customer Items)
Late payments
Lead Time: Item creation
Clearing (ref.period) [days]
# Open Electronic Bank
Statement Items
# Number of Lockbox Items not
completely posted
# Check deposit transaction
items not completely posted
© 2011 SAP AG. All rights reserved. 10
Confidential
Finance Accounts Payable
R/3 (ERP)
Create MM Invoice
Create Open Item in FI-AP
Clear Open Item in FI-AP
Payment Run
# Blocked invoices for payment
# MM Invoices in Ref.Per. w.
different PaymTerms
# No. of overdue open Items FI-
AP (vendor Items)
# Blocked items for payment
(cash disc.1 endangered)*
# Blocked items for payment
(cash disc.2 endangered)*
# Blocked items for payment
(cash discounts lost)*
Late payments
Lead Time: Item creation
Clearing (ref.period) [days]
Early Payments (last due date)*
Early Payments (before cash
discount 1)*
Late Payments*
© 2011 SAP AG. All rights reserved. 11
Confidential
Finance General Ledger
R/3 (ERP)
General Ledger Accounts
# Open Items on G/L Accounts
(e.g. GR/IR Clearing
Accounts)
Thank You!
Contact information:
F name MI. L name
Title
Address
Phone number
© 2011 SAP AG. All rights reserved. 13
Confidential
No part of this publication may be reproduced or transmitted in any form or for any
purpose without the express permission of SAP AG. The information contained
herein may be changed without prior notice.
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proprietary software components of other software vendors.
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Microsoft Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5,
System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries,
zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390
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POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes,
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HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®,
World Wide Web Consortium, Massachusetts Institute of Technology.
© 2011 SAP AG. All rights reserved.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects
Explorer, StreamWork, and other SAP products and services mentioned herein as
well as their respective logos are trademarks or registered trademarks of SAP AG
in Germany and other countries.
Business Objects and the Business Objects logo, BusinessObjects, Crystal
Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business
Objects products and services mentioned herein as well as their respective logos
are trademarks or registered trademarks of Business Objects Software Ltd.
Business Objects is an
SAP company.
Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other
Sybase products and services mentioned herein as well as their respective logos
are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP
company.
All other product and service names mentioned are the trademarks of their
respective companies. Data contained in this document serves informational
purposes only. National product specifications may vary.
The information in this document is proprietary to SAP. No part of this document
may be reproduced, copied, or transmitted in any form or for any purpose without
the express prior written permission of SAP AG.

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BP_KPIs_process.ppt

  • 1. Best Practice KPIs Best-Practice KPIs to get started in a BP Improvement Project based on ST-A/PI 01P
  • 2. © 2011 SAP AG. All rights reserved. 2 Confidential Order to Cash ERP Create Outbound Delivery Create Sales Order Create/Print Billing Document # of overdue schedule lines # Missing fields in incomplete sales document items # of orders with delivery/billing/credit block # schedule lines initially not confirmed Rejected Order items (created in ref. period) # Unconfirmed schedule line items Create Accounting Document # of Sales invoices not posted to FI Post Goods Issue # of Outbound Deliveries (overdue) LT: Outb.Del->PGI (ref.period) (not Analyltics enabled yet) # Deliveries with overdue invoices # Orders not billed (Order related billing) LT. PGI -> Invoice (reference period) # Invoices without Output (NAST entries) Sales invoices with open FI-AR items
  • 3. © 2011 SAP AG. All rights reserved. 3 Confidential Return to Credit Memo ERP Create Credit Memo Request Create Return Order Create Accounting Document Create Credit Memo # Credit memo requests in reference period # Overdue Credit Requests # Credit memo items in reference period # Overdue Credit Memo # Number of Return Orders (created in ref. period) # Return Order Items (created in ref. period)
  • 4. © 2011 SAP AG. All rights reserved. 4 Confidential Procure to Pay ERP Create Purchase Requisition Run MRP Perform Invoice Verification (manually) Convert into Purchase Order Send/Print Purchase Order Post Goods Receipt Create Inbound Delivery # of Purchase Order Items overdue # PO Items in Approval Payment Run Create Planned Order # of Purchase Requisition Items overdue # Purchase Requisitions in approval # PR overdue for PO creation # PO Items with Invoice Receipt Qty greater Goods Receipt Qty LT: PR Item->PO Item (ref.period) (not BP Analytics enabled yet) # Open Planned Orders (opening Date < Today (External Procurement)) # of Inbound Deliveries (overdue) # Blocked invoices for payment
  • 5. © 2011 SAP AG. All rights reserved. 5 Confidential Stock Transport Order (STO) Process with Supply Chain ERP Create STO Purchase Order in Receiving Plant Create STO Purchase Requisition (optional) Create Outbound Delivery from supplying plant Post Goods Receipt in Receiving Plant Post Goods Issue from supplying plant # Overdue STO sched.lines # of Purchase Requisition Items overdue # Purchase Requisitions in approval # PR overdue for PO creation LT: PR Item->PO Item (ref.period) (not BP Analytics enabled yet) # Overdue STO items w/o outb. del. completion # Deliveries (Replenishment) overdue # Overdue STO sched.lines in transit
  • 6. © 2011 SAP AG. All rights reserved. 6 Confidential Manufacturing: Production Orders ERP Create Planned Order Run MRP Settle Production Order Convert Planned Order into Production Order Release Production Order Post Goods Receipt Confirm Production Order + Backflush Components # of Production Orders overdue for release # Number of released Orders without 1st confirmation # Failed goods mvt: Production Orders # Failed cost postings # Prod.Ord. Released w/o Confirmation # Production Order Components Overdue for Consumption # Open Planned Orders Opening Date < Today (in-house Production) # Prod.Ord. w/o assigned Planned Order # Finish Basic Date in the past (in- house Production) # of Production Orders overdue for technical closure # Production Orders overdue for deletion indicator # Production Orders not settled # Number of confirmed Orders overdue for delivery completed LT: Release->Delivery
  • 7. © 2011 SAP AG. All rights reserved. 7 Confidential Plant Maintenance R/3 (ERP) Update Work Orders with Materials, Services, Labor Create Notifications Accept: Create Work Orders Print Shop floor Papers Confirm Work Orders Technically complete Work Orders Release Work Orders Total N° of Notifications overdue LT: Creation->Completion # of Orders in phase released LT: Creation->TECO (Ref.Per.) LT: Creation->CLSD (Ref.Per.) # Work Orders in Phase “Created” and not released Settle Work Orders # Orders not settled # Overdue Orders for deletion flag # Failed goods mvt: PM Orders # Failed cost postings PM Orders
  • 8. © 2011 SAP AG. All rights reserved. 8 Confidential Inventory Management R/3 (ERP) Stock Level Capital Tie-up Stock Level: - Unrestricted stock - Stock in transfer - Quality inspection stock - Blocked stock Slow Moving Stock Analysis of goods movements Analysis of goods movements cancellation Batch Shelf Life GMs w. reason created in ref. period Cancelled GMs created in ref. period # Batch Shelf Life already expired # Batch Shelf Life will expire within x days
  • 9. © 2011 SAP AG. All rights reserved. 9 Confidential Finance Accounts Receivables R/3 (ERP) Create Billing Document Create Open Item in FI-AR Clear Open Item in FI-AR Electronic Bank Statements # of Sales invoices not posted to FI # SD Invoices in Ref.Per. w. different PaymTerms # Number of overdue open Items FI-AR (customer Items) Late payments Lead Time: Item creation Clearing (ref.period) [days] # Open Electronic Bank Statement Items # Number of Lockbox Items not completely posted # Check deposit transaction items not completely posted
  • 10. © 2011 SAP AG. All rights reserved. 10 Confidential Finance Accounts Payable R/3 (ERP) Create MM Invoice Create Open Item in FI-AP Clear Open Item in FI-AP Payment Run # Blocked invoices for payment # MM Invoices in Ref.Per. w. different PaymTerms # No. of overdue open Items FI- AP (vendor Items) # Blocked items for payment (cash disc.1 endangered)* # Blocked items for payment (cash disc.2 endangered)* # Blocked items for payment (cash discounts lost)* Late payments Lead Time: Item creation Clearing (ref.period) [days] Early Payments (last due date)* Early Payments (before cash discount 1)* Late Payments*
  • 11. © 2011 SAP AG. All rights reserved. 11 Confidential Finance General Ledger R/3 (ERP) General Ledger Accounts # Open Items on G/L Accounts (e.g. GR/IR Clearing Accounts)
  • 12. Thank You! Contact information: F name MI. L name Title Address Phone number
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