WK8 Final Exam Question 1 1. A manager's role is that of "information processor," whereas a leader's role is:  to communicate the big picture --- the vision.  to serve as a communication champion.  to communicate written information, facts, and dat   both to communicate the big picture --- the vision and to serve as a communication champion. Question 2 1. Being a good listener expands a leader's role in the eyes of others because of all EXCEPT:  active listening is an ongoing part of a leader's communication.  total attention is focused on the message.  a leader concentrates on what to say next rather than on what is being sai   a good listener finds areas of interest, affirms others, and builds trust. Question 3 1. Discernment involves all EXCEPT:  detecting unarticulated messages hidden below the surface.  paying attention to patterns and relationships.  listening carefully for undercurrents that have yet to emerge.  trying to convince others to agree with a point of view. Question 4 1. Messages transmitted through action and behavior are called:  nonverbal communication.  channel richness.  discernment.  communication champion. Question 5 1. Face-to-face communication can be described as:  the richest form of communication.  the poorest form of communication.  impersonal one-way communication.  having slow feedback. Question 6 1. The sender (such as a leader) initiates a communication by _____________ a thought or idea encoding decoding creating “noise” around channeling Question 7 1. The guidelines for using email effectively include:  Don’t act like a newspaper reporter.  Say anything negative about a boss, friend, or colleague. Keep e-mail messages short and to the point.  Use e-mail to start or perpetuate a feud Question 8 1. A team has all the following components EXCEPT:  Teams share a goal.  Teams have individual "stars."  Teams are made up of two or more people.  Teams work together regularly. Question 9 1. The "storming" stage of team development is characterized by:  conflict and disagreement.  orientation.  establishment of order and cohesion.  cooperation and problem solving. Question 10 1. Team types do NOT include:  functional teams.  vertical teams.  cross-functional teams.  self-directed teams. Question 11 1. Using a third party to settle a dispute is: mediation groupthink distributive justice bargaining Question 12 1. The __________________ reflects a high degree of both assertiveness and cooperativeness.  collaborating style avoiding style  accommodating style  competing style Question 13 1. _______________ is the tendency of people in cohesive groups to suppress contrary opinions.  Team dynamics  Groupthink  Mediation  Collective bargaining  Question 14 1. Interactive leaders tend to be: competitive individualistic consensus builders. reluctant to share power. Question 15 1..

1. WK8 Final Exam
Question 1
1.
A manager's role is that of "information processor," whereas a
leader's role is:
to communicate the big picture --- the vision.
to serve as a communication champion.
to communicate written information, facts, and dat
both to communicate the big picture --- the vision and to serve
as a communication champion.
Question 2
1.
Being a good listener expands a leader's role in the eyes of
others because of all EXCEPT:
active listening is an ongoing part of a leader's communication.
total attention is focused on the message.

2. a leader concentrates on what to say next rather than on what is
being sai
a good listener finds areas of interest, affirms others, and
builds trust.
Question 3
1.
Discernment involves all EXCEPT:
detecting unarticulated messages hidden below the surface.
paying attention to patterns and relationships.
listening carefully for undercurrents that have yet to emerge.
trying to convince others to agree with a point of view.
Question 4
1.
Messages transmitted through action and behavior are called:
nonverbal communication.
channel richness.

3. discernment.
communication champion.
Question 5
1.
Face-to-face communication can be described as:
the richest form of communication.
the poorest form of communication.
impersonal one-way communication.
having slow feedback.
Question 6
1.
The sender (such as a leader) initiates a communication by
_____________ a thought or idea
encoding
decoding
creating “noise” around
channeling
Question 7

4. 1.
The guidelines for using email effectively include:
Don’t act like a newspaper reporter.
Say anything negative about a boss, friend, or colleague.
Keep e-mail messages short and to the point.
Use e-mail to start or perpetuate a feud
Question 8
1.
A team has all the following components EXCEPT:
Teams share a goal.
Teams have individual "stars."
Teams are made up of two or more people.
Teams work together regularly.
Question 9
1.
The "storming" stage of team development is characterized by:
conflict and disagreement.

5. orientation.
establishment of order and cohesion.
cooperation and problem solving.
Question 10
1.
Team types do NOT include:
functional teams.
vertical teams.
cross-functional teams.
self-directed teams.
Question 11
1.
Using a third party to settle a dispute is:
mediation
groupthink
distributive justice

6. bargaining
Question 12
1.
The __________________ reflects a high degree of both
assertiveness and cooperativeness.
collaborating style
avoiding style
accommodating style
competing style
Question 13
1.
_______________ is the tendency of people in cohesive groups
to suppress contrary opinions.
Team dynamics
Groupthink
Mediation
Collective bargaining
Question 14
1.

7. Interactive leaders tend to be:
competitive
individualistic
consensus builders.
reluctant to share power.
Question 15
1.
Ethnocentrism is the belief that:
one's culture and subculture are inherently superior to other
cultures.
all cultures have value.
everyone in the organization has the same values, beliefs, and
motivations.
everyone in the organization has the same attitudes about work
and life.
Question 16
1.
The invisible bar that separates women and minorities from top
leadership jobs is called:

8. ethnocentrism.
power distance.
the glass ceiling.
uncertainty avoidance.
Question 17
1.
When a leader and company act out prejudicial attitudes toward
people who are the targets of their prejudice, _________ has
occurred.
ethnocentrism
discrimination
inclusion
uncertainty avoidance
Question 18
1.
____________is designed to help people become aware of their
own biases, become sensitive to and open to people different
from themselves, and learn skills for communicating and
working effectively in a diverse workplace.

9. Collectivism
Diversity training
Inclusion
Ethnocentrism
Question 19
1.
When workers admire a supervisor because of her personal
characteristics, the influence is based on:
legitimate power.
reward power.
expert power.
referent power.
Question 20
1.
If Paul, a salesman, does not perform as well as expected, his
supervisor can put a negative letter in his file. This is an
example of:
referent power.

10. expert power.
coercive power.
legitimate power.
Question 21
1.
Tools for helping people be more creative include:
Facilitate brainstorming
Promote lateral thinking
Enable immersion
All of the above
Question 22
1.
The levels of the Domain of Strategic Leadership include all
EXCEPT:
strategy.
vision.
mission.

11. core competence.
Question 23
1.
To determine strategic direction for the future, leaders do all
EXCEPT:
use SWOT analysis.
consider trends in technology.
develop industry foresight.
use the Hersey and Blanchard Situational Theory model.
Question 24
1.
Situation analysis includes a search for SWOT which includes
all EXCEPT:
strategy.
threats.
strengths.
opportunities.
Question 25

12. 1.
Mission answers the question:
Where are we headed?
Who are we as an organization?
What are our weaknesses?
What is our situation?
W8 Assignment "Helping People Be More Creative"
· This week you learned about the importance of helping people
be more creative.
Write a paper on tools for helping people be more creative.
Address the following tools in your paper:
· Facilitating brainstorming
· Promoting lateral thinking
· Enabling immersion
· Allowing pauses
· Nurturing creative intuition
· Provide an example of a tool that assisted you in being more
creative and how that helped me organizational goals
The requirements below must be met for your paper to be
accepted and graded:
· Write between 750 – 1,250 words (approximately 3 – 5 pages)
using Microsoft Word in APA style, see example below.
· Use font size 12 and 1” margins.
· Include cover page and reference page.
· At least 80% of your paper must be original content/writing.
· No more than 20% of your content/information may come

13. from references.
· Use at least three references from outside the course material,
one reference must be from EBSCOhost. Text book, lectures,
and other materials in the course may be used, but are not
counted toward the three reference requirement.
· Cite all reference material (data, dates, graphs, quotes,
paraphrased words, values, etc.) in the paper and list on a
reference page in APA style.
References must come from sources such as, scholarly journals
found in EBSCOhost, CNN, online newspapers such as, The
Wall Street Journal, government websites, etc. Sources such as,
Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for
academic writing.