1. Amber Jones
PERSONAL DETAILS ACADEMIC QUALIFICATIONS
Amber Jones Southampton Solent University 2009 – 2012
Flat 16 Commodore Court BA (Hons) Social Work 2:2
Captains Place
Southampton Bournemouth & Poole College 2008 - 2009
SO14 3TQ Access to Health & Social Care
Tel: 07817937531
Email: amberamberjones1989@yahoo.co.uk REFERENCES
DOB: 17/01/1989 Available on request.
Driving license: Yes
Nationality: British
PERSONAL SKILLS
Good communicator
Tactful & articulate
Excellent organisational skills
Ability to prioritise work and manage time effectively
Influencing and negotiating skills
PERSONAL SUMMARY
As a determined and hardworking person, I thrive on working within an environment that
constantly challenges my abilities. I feel as though I am not working to my full potential if I am
not continuously improving my personal capability. I work effectively in either a small or a
large organisation, and enjoy pressure and meeting deadlines. Having just achieved a Social
Work Degree, I am now looking to take a different direction with my career and am looking for a
suitable position with a progressive employer in recruitment.
CAREER HISTORY
September 2011 – Febuary 2012
Trainee Social Worker
Hampshire Council, Southampton, Hampshire.
On the front line and working with children and young people at risk and their families.
Working as part of a team in a busy department. Responsible for ensuring children and young
people were safe, and helping them to reach their potential and improve their lives.
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2. July 2011 – September 2011
Sales Advisor
Swan Systems Furniture, Southampton, Hampshire.
Running the shop independently selling furniture, taking payments, providing excellent customer
service, updating the customer database, and following up sales leads.
Jan 2011 – June 2011
Trainee Social Worker
Sembal Day Centre, Southampton, Hampshire.
Working in a person-centred way with vulnerable individuals with the aim of maximising their
independence, well-being and choice.
June 2010 – September 2010
Sales Advisor
Orange, Southampton, Hampshire.
As a sales advisor my role was to sell the company’s various products including mobile
phones, contracts, and accessories. I also had the responsibility of assisting customers
with any difficulties that occurred with a product that they had purchased. Additionally I
had monthly targets which I exceeded in.
September 2009 – December 2009
Sales Assistant
Superdrug, Southampton, Hampshire.
Within this job my tasks included serving customers at the till, assisting customers with
their purchases, counting stock and stocking shelves. I also assisted
the manager with safe checks and banking.
April 2006 - August 2009
Floor Supervisor
Spyglass & Kettle Restaurant Complex and Hotel, Bournemouth, Dorset.
My main tasks within this busy restaurant were interacting with customers, taking and processing
their orders, looking for ways to maximize their spend within my sphere of influence, dealing
with customer satisfaction, processing their bill, handling payment, and supervising other team
members.
November 2007- July 2008
Customer Services Advisor
Richmond Group, Bournemouth, Dorset.
Within this brokerage company I was responsible for assisting our customers over the phone and
ending the call knowing that I have done my utmost to leave them satisfied. I had to be able to
think on my feet and deal with a number of situations including general queries, handling
complaints and diffusing difficult situations.
INTERESTS
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3. I enjoy most aspects of keeping fit including playing tennis, going to the gym, mountain biking,
and hiking.
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