SlideShare a Scribd company logo
1 of 1
Download to read offline
What do you consider the main reasons for consumer outrage against Singapore Post? Describe
at least two key events that lead to their current predicament.
Case: Singapore Post Ltd.: Recurrent Service Failures
Thompson S.H. Teo, Jitao Chen, Felicia, Li Peng Lim, Yu Zhen Goh, Qian Bing Lim, Pei Yi
Lee, Shi Khin Tan, Vanessa Jia Hui Kwa

More Related Content

More from amanbag

What is Property Management System (PMS) Choose Opera PMS and bring.pdf
What is Property Management System (PMS) Choose Opera PMS and bring.pdfWhat is Property Management System (PMS) Choose Opera PMS and bring.pdf
What is Property Management System (PMS) Choose Opera PMS and bring.pdfamanbag
 
What is the correct definition of the term �relative price� 1.The r.pdf
What is the correct definition of the term �relative price� 1.The r.pdfWhat is the correct definition of the term �relative price� 1.The r.pdf
What is the correct definition of the term �relative price� 1.The r.pdfamanbag
 
What is meant by demonstrating capability Question 17 options 1) G.pdf
What is meant by demonstrating capability Question 17 options 1) G.pdfWhat is meant by demonstrating capability Question 17 options 1) G.pdf
What is meant by demonstrating capability Question 17 options 1) G.pdfamanbag
 
What is left in the process Terrestrial Inorganic Carbon Cycle Atmo.pdf
What is left in the process Terrestrial Inorganic Carbon Cycle Atmo.pdfWhat is left in the process Terrestrial Inorganic Carbon Cycle Atmo.pdf
What is left in the process Terrestrial Inorganic Carbon Cycle Atmo.pdfamanbag
 
What is climate change Why do scientists believe that this is a hum.pdf
What is climate change Why do scientists believe that this is a hum.pdfWhat is climate change Why do scientists believe that this is a hum.pdf
What is climate change Why do scientists believe that this is a hum.pdfamanbag
 
What Is Basic Text Functions In Python What was most rewarding fo.pdf
What Is Basic Text Functions In Python   What was most rewarding fo.pdfWhat Is Basic Text Functions In Python   What was most rewarding fo.pdf
What Is Basic Text Functions In Python What was most rewarding fo.pdfamanbag
 
What is a major benefit of using prototypes that solve a core custom.pdf
What is a major benefit of using prototypes that solve a core custom.pdfWhat is a major benefit of using prototypes that solve a core custom.pdf
What is a major benefit of using prototypes that solve a core custom.pdfamanbag
 
What is data integrity What are the sources of data in healthcare .pdf
What is data integrity What are the sources of data in healthcare .pdfWhat is data integrity What are the sources of data in healthcare .pdf
What is data integrity What are the sources of data in healthcare .pdfamanbag
 
What is a difference between skeletal and cardiac muscleA. Each m.pdf
What is a difference between skeletal and cardiac muscleA. Each m.pdfWhat is a difference between skeletal and cardiac muscleA. Each m.pdf
What is a difference between skeletal and cardiac muscleA. Each m.pdfamanbag
 
Use this information to answer questions 19-20Full-blown sickle c.pdf
Use this information to answer questions 19-20Full-blown sickle c.pdfUse this information to answer questions 19-20Full-blown sickle c.pdf
Use this information to answer questions 19-20Full-blown sickle c.pdfamanbag
 
What does the First Law of Thermodynamics state Question 2 options.pdf
What does the First Law of Thermodynamics state Question 2 options.pdfWhat does the First Law of Thermodynamics state Question 2 options.pdf
What does the First Law of Thermodynamics state Question 2 options.pdfamanbag
 
What is a financing costA. Any interest or dividends included as .pdf
What is a financing costA. Any interest or dividends included as .pdfWhat is a financing costA. Any interest or dividends included as .pdf
What is a financing costA. Any interest or dividends included as .pdfamanbag
 
What does p0.01 mean The probability that the alternative hypoth.pdf
What does p0.01 mean The probability that the alternative hypoth.pdfWhat does p0.01 mean The probability that the alternative hypoth.pdf
What does p0.01 mean The probability that the alternative hypoth.pdfamanbag
 
What does community nursing mean to you What does it look like to w.pdf
What does community nursing mean to you What does it look like to w.pdfWhat does community nursing mean to you What does it look like to w.pdf
What does community nursing mean to you What does it look like to w.pdfamanbag
 
What do you think Moral Obligation means in terms of honoring a Cont.pdf
What do you think Moral Obligation means in terms of honoring a Cont.pdfWhat do you think Moral Obligation means in terms of honoring a Cont.pdf
What do you think Moral Obligation means in terms of honoring a Cont.pdfamanbag
 
Week 10 - Reflex DiscussionPick a reflexDescribe what happens d.pdf
Week 10 - Reflex DiscussionPick a reflexDescribe what happens d.pdfWeek 10 - Reflex DiscussionPick a reflexDescribe what happens d.pdf
Week 10 - Reflex DiscussionPick a reflexDescribe what happens d.pdfamanbag
 
We have got the following RE at the end of this class by reducing a .pdf
We have got the following RE at the end of this class by reducing a .pdfWe have got the following RE at the end of this class by reducing a .pdf
We have got the following RE at the end of this class by reducing a .pdfamanbag
 
Virginia would be classified as a dependent, being 82 rules her out .pdf
Virginia would be classified as a dependent, being 82 rules her out .pdfVirginia would be classified as a dependent, being 82 rules her out .pdf
Virginia would be classified as a dependent, being 82 rules her out .pdfamanbag
 
What can provide consumers with personalized access to web infor.pdf
What can provide consumers with personalized access to web infor.pdfWhat can provide consumers with personalized access to web infor.pdf
What can provide consumers with personalized access to web infor.pdfamanbag
 
What are the various types of inventoriesExplain the ABC classifi.pdf
What are the various types of inventoriesExplain the ABC classifi.pdfWhat are the various types of inventoriesExplain the ABC classifi.pdf
What are the various types of inventoriesExplain the ABC classifi.pdfamanbag
 

More from amanbag (20)

What is Property Management System (PMS) Choose Opera PMS and bring.pdf
What is Property Management System (PMS) Choose Opera PMS and bring.pdfWhat is Property Management System (PMS) Choose Opera PMS and bring.pdf
What is Property Management System (PMS) Choose Opera PMS and bring.pdf
 
What is the correct definition of the term �relative price� 1.The r.pdf
What is the correct definition of the term �relative price� 1.The r.pdfWhat is the correct definition of the term �relative price� 1.The r.pdf
What is the correct definition of the term �relative price� 1.The r.pdf
 
What is meant by demonstrating capability Question 17 options 1) G.pdf
What is meant by demonstrating capability Question 17 options 1) G.pdfWhat is meant by demonstrating capability Question 17 options 1) G.pdf
What is meant by demonstrating capability Question 17 options 1) G.pdf
 
What is left in the process Terrestrial Inorganic Carbon Cycle Atmo.pdf
What is left in the process Terrestrial Inorganic Carbon Cycle Atmo.pdfWhat is left in the process Terrestrial Inorganic Carbon Cycle Atmo.pdf
What is left in the process Terrestrial Inorganic Carbon Cycle Atmo.pdf
 
What is climate change Why do scientists believe that this is a hum.pdf
What is climate change Why do scientists believe that this is a hum.pdfWhat is climate change Why do scientists believe that this is a hum.pdf
What is climate change Why do scientists believe that this is a hum.pdf
 
What Is Basic Text Functions In Python What was most rewarding fo.pdf
What Is Basic Text Functions In Python   What was most rewarding fo.pdfWhat Is Basic Text Functions In Python   What was most rewarding fo.pdf
What Is Basic Text Functions In Python What was most rewarding fo.pdf
 
What is a major benefit of using prototypes that solve a core custom.pdf
What is a major benefit of using prototypes that solve a core custom.pdfWhat is a major benefit of using prototypes that solve a core custom.pdf
What is a major benefit of using prototypes that solve a core custom.pdf
 
What is data integrity What are the sources of data in healthcare .pdf
What is data integrity What are the sources of data in healthcare .pdfWhat is data integrity What are the sources of data in healthcare .pdf
What is data integrity What are the sources of data in healthcare .pdf
 
What is a difference between skeletal and cardiac muscleA. Each m.pdf
What is a difference between skeletal and cardiac muscleA. Each m.pdfWhat is a difference between skeletal and cardiac muscleA. Each m.pdf
What is a difference between skeletal and cardiac muscleA. Each m.pdf
 
Use this information to answer questions 19-20Full-blown sickle c.pdf
Use this information to answer questions 19-20Full-blown sickle c.pdfUse this information to answer questions 19-20Full-blown sickle c.pdf
Use this information to answer questions 19-20Full-blown sickle c.pdf
 
What does the First Law of Thermodynamics state Question 2 options.pdf
What does the First Law of Thermodynamics state Question 2 options.pdfWhat does the First Law of Thermodynamics state Question 2 options.pdf
What does the First Law of Thermodynamics state Question 2 options.pdf
 
What is a financing costA. Any interest or dividends included as .pdf
What is a financing costA. Any interest or dividends included as .pdfWhat is a financing costA. Any interest or dividends included as .pdf
What is a financing costA. Any interest or dividends included as .pdf
 
What does p0.01 mean The probability that the alternative hypoth.pdf
What does p0.01 mean The probability that the alternative hypoth.pdfWhat does p0.01 mean The probability that the alternative hypoth.pdf
What does p0.01 mean The probability that the alternative hypoth.pdf
 
What does community nursing mean to you What does it look like to w.pdf
What does community nursing mean to you What does it look like to w.pdfWhat does community nursing mean to you What does it look like to w.pdf
What does community nursing mean to you What does it look like to w.pdf
 
What do you think Moral Obligation means in terms of honoring a Cont.pdf
What do you think Moral Obligation means in terms of honoring a Cont.pdfWhat do you think Moral Obligation means in terms of honoring a Cont.pdf
What do you think Moral Obligation means in terms of honoring a Cont.pdf
 
Week 10 - Reflex DiscussionPick a reflexDescribe what happens d.pdf
Week 10 - Reflex DiscussionPick a reflexDescribe what happens d.pdfWeek 10 - Reflex DiscussionPick a reflexDescribe what happens d.pdf
Week 10 - Reflex DiscussionPick a reflexDescribe what happens d.pdf
 
We have got the following RE at the end of this class by reducing a .pdf
We have got the following RE at the end of this class by reducing a .pdfWe have got the following RE at the end of this class by reducing a .pdf
We have got the following RE at the end of this class by reducing a .pdf
 
Virginia would be classified as a dependent, being 82 rules her out .pdf
Virginia would be classified as a dependent, being 82 rules her out .pdfVirginia would be classified as a dependent, being 82 rules her out .pdf
Virginia would be classified as a dependent, being 82 rules her out .pdf
 
What can provide consumers with personalized access to web infor.pdf
What can provide consumers with personalized access to web infor.pdfWhat can provide consumers with personalized access to web infor.pdf
What can provide consumers with personalized access to web infor.pdf
 
What are the various types of inventoriesExplain the ABC classifi.pdf
What are the various types of inventoriesExplain the ABC classifi.pdfWhat are the various types of inventoriesExplain the ABC classifi.pdf
What are the various types of inventoriesExplain the ABC classifi.pdf
 

Recently uploaded

social pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajansocial pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajanpragatimahajan3
 
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxPOINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxSayali Powar
 
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Sapana Sha
 
Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3JemimahLaneBuaron
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfsanyamsingh5019
 
Web & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfWeb & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfJayanti Pande
 
Student login on Anyboli platform.helpin
Student login on Anyboli platform.helpinStudent login on Anyboli platform.helpin
Student login on Anyboli platform.helpinRaunakKeshri1
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphThiyagu K
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactdawncurless
 
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK  LOOKBOOK(1) (1).pdfBASLIQ CURRENT LOOKBOOK  LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdfSoniaTolstoy
 
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...anjaliyadav012327
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingTechSoup
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdfQucHHunhnh
 
9548086042 for call girls in Indira Nagar with room service
9548086042  for call girls in Indira Nagar  with room service9548086042  for call girls in Indira Nagar  with room service
9548086042 for call girls in Indira Nagar with room servicediscovermytutordmt
 
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...Sapna Thakur
 
A Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformA Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformChameera Dedduwage
 
Mastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionMastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionSafetyChain Software
 
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13Steve Thomason
 
Disha NEET Physics Guide for classes 11 and 12.pdf
Disha NEET Physics Guide for classes 11 and 12.pdfDisha NEET Physics Guide for classes 11 and 12.pdf
Disha NEET Physics Guide for classes 11 and 12.pdfchloefrazer622
 

Recently uploaded (20)

social pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajansocial pharmacy d-pharm 1st year by Pragati K. Mahajan
social pharmacy d-pharm 1st year by Pragati K. Mahajan
 
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxPOINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
 
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
 
Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3
 
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
 
Sanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdfSanyam Choudhary Chemistry practical.pdf
Sanyam Choudhary Chemistry practical.pdf
 
Web & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdfWeb & Social Media Analytics Previous Year Question Paper.pdf
Web & Social Media Analytics Previous Year Question Paper.pdf
 
Student login on Anyboli platform.helpin
Student login on Anyboli platform.helpinStudent login on Anyboli platform.helpin
Student login on Anyboli platform.helpin
 
Z Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot GraphZ Score,T Score, Percential Rank and Box Plot Graph
Z Score,T Score, Percential Rank and Box Plot Graph
 
Accessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impactAccessible design: Minimum effort, maximum impact
Accessible design: Minimum effort, maximum impact
 
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK  LOOKBOOK(1) (1).pdfBASLIQ CURRENT LOOKBOOK  LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
 
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy Consulting
 
1029 - Danh muc Sach Giao Khoa 10 . pdf
1029 -  Danh muc Sach Giao Khoa 10 . pdf1029 -  Danh muc Sach Giao Khoa 10 . pdf
1029 - Danh muc Sach Giao Khoa 10 . pdf
 
9548086042 for call girls in Indira Nagar with room service
9548086042  for call girls in Indira Nagar  with room service9548086042  for call girls in Indira Nagar  with room service
9548086042 for call girls in Indira Nagar with room service
 
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
 
A Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy ReformA Critique of the Proposed National Education Policy Reform
A Critique of the Proposed National Education Policy Reform
 
Mastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory InspectionMastering the Unannounced Regulatory Inspection
Mastering the Unannounced Regulatory Inspection
 
The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13The Most Excellent Way | 1 Corinthians 13
The Most Excellent Way | 1 Corinthians 13
 
Disha NEET Physics Guide for classes 11 and 12.pdf
Disha NEET Physics Guide for classes 11 and 12.pdfDisha NEET Physics Guide for classes 11 and 12.pdf
Disha NEET Physics Guide for classes 11 and 12.pdf
 

What do you consider the main reasons for consumer outrage against S.pdf

  • 1. What do you consider the main reasons for consumer outrage against Singapore Post? Describe at least two key events that lead to their current predicament. Case: Singapore Post Ltd.: Recurrent Service Failures Thompson S.H. Teo, Jitao Chen, Felicia, Li Peng Lim, Yu Zhen Goh, Qian Bing Lim, Pei Yi Lee, Shi Khin Tan, Vanessa Jia Hui Kwa