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HAP 430
. Respond to the following questions:
If you were the team leader of the group described in the following case study, how would you
refocus and remotivate the team toward the improvement goal?
When members were recruited for the improvement project, they were clearly told that the teams
work would be additional to their regular work responsibilities but that they had to treat it as a
high priority. They were expected to complete team assignments on time and were required to
attend meetings. Despite being aware of these clear expectations, by the third week of the
project, team members started arriving late to meetings, making excuses for not having
completed their assigned tasks, and neglecting to return the leaders phone calls.

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