Aaron kanengoni

Mr AARON L. KANENGONI
Tel: +44 7767 227310; Email: alkanengoni@gmail.com; Authorised to Work (UK)
Dip in Investment Compliance; IOC/IAQ; MBA; PQ CIMA; BSc Mathematics & Economics
(Curr) LSE
PROFILE:
A professional with over 7 years of Financial Services AML/KYC, compliance experience.
Demonstrable success in the establishment of the UK AML/compliance function of an international
business. Strong knowledge and experience across all areas of AML, KYC and FCA regulation. MLRO
CF11 Function
WORK HISTORY:
AVIVA Plc (Home Agent Sensee) Jan 2014 - Curr
On boarding Personal Lines Motor Insurance Specialist
 Dealing with existing customer enquiries both over the phone providing a first class
customer service at all times.
 Provide Quotations in respect of Motor Insurance, Home Insurance & issuing new
policies
 Managing the renewals process from initial contact to conversion of renewals
 Processing mid-term adjustments and any changes to policies, issuing new cover
notes and documentation
 Ensuring all customer contacts and records are compliant in accordance with
company and FSA requirements
 Developing knowledge of the product range
 KYC on boarding new car policy holders
 Compliance requirements, anti bribery, DPA, financial crime, Treating customers
fairly
 Certified in Managing Customer Dissatisfaction
 FCA and non FCA complaints procedures, Complaints processes, identifying
complaints, capturing customer dissatisfaction
 Personal data capture as per compliance requirements
 SAR Reports
Concentrix (P/T) Sep 2013 – Dec 2013
Customer Service/Order Administrator
Responsibilities:
 Proactively seeks ways to improve the customer experience through each interaction
 Takes ownership to enhance own learning to ensure sufficient knowledge to excel in the
role.
 Multitasks and adapts to a fast paced environment.
 Continuously searches for improved ways of responding to customer needs through all
contact channels.
 Proactively seeks feedback on ways to improve individual and team performance.
 Customer service including sales order processing, invoicing, credit note processing and
dealing with customers by telephone and handling all requirements.

(Curr) LSE
 Dealing with sales enquiries via telephone and email and telesales activity.
 Continual monitoring of customer backorders to ensure they are filled as soon as possible
and continual focus on working to try and reduce the weekly Pick list report to the minimum
number of pages.
 Liaison with Suppliers on o/s purchase orders to ensure stocks are received as promptly as
possible.
 Communication with Customers on backorders - ensuring customers are kept up to date.
 Handling of customer queries/requests in an efficient, thorough and professional manner.
 Handling of supplier queries/requests in an efficient, thorough and professional manner.
 Generation of KPI's for Customer Service and using such KPI's to continually improve
customer service.
 Ensuring adherence by the Customer Service Function to all Customer Service SOP's and
ensuring SOP's for Customer Service are kept up to date.
 Ensuring cover for holidays or absence due to sickness to ensure proper cover is always in
place.
 Close liaison with the Management team on all issues.
 Participation in training and development programmes.
 Providing cover for other members of staff when absent.
 Adherence to all financial and internal controls and procedures
 Adherence to all operational and quality requirements and procedures.
 Adherence to all health and safety requirements and procedures
 Representing the best interests of the company at all times.
AIM Inc. Ltd, Jan 2013 – Aug 2013
Anti Money Laundering & Compliance (Consultancy)
Key Responsibilities
 Policy development, implementation, maintenance and update of AML and compliance
policies and procedures.
 Identification of current & emerging regulatory obligations & their impact on the business.
 Providing advice to the business on AML & general regulatory matters.
 Responsible for the Anti Money Laundering function.
 Identifying, managing & mitigation of Anti Money Laundering risks of the business.
 Responsibility for designing, implementing & delivery of regulatory & AML training &
competency programmes.
 Broad knowledge & understanding of various business units & their regulatory
requirements.
 Annual regulatory reports
 Investigating STRs, SARs and filing reports, where appropriate.
 Complaint handling policies & procedures according to regulatory requirements & ensuring
TCF (Treating Customers Fairly)
 Risk based monitoring programme and reviews (AML and compliance).
 Effective collaboration with regulators.
ESSENTIAL SKILLS / EXPERIENCE:

(Curr) LSE
 Experience of working within financial services institutions.
 Knowledge and working experience of AML and compliance.
 Degree level education experience in a legal or relevant analysis/problem solving based
subject.
 Advanced Microsoft Office user.
 An ability to identify weaknesses in procedures and controls and recommend improvements
to those weaknesses.
 Ability to work both independently and as part of a team.
 A confident assertive manner and self starter.
 Exposure to conduct of business on a cross border basis, particularly in high risk jurisdictions.
 Experience of conducting business online.
 Operating at MLRO level within a financial services firm.
 Previous interaction with FCA (predecessors) and / or SOCA in relation to AML.
 Experience in all aspects of Anti Money Laundering, Financial Services, FCA, FX, Serious
Organised Crime Agency, Compliance Specialist, Financial Trading, and Risk Assurance.
INCREDIBLE COMPUTERS (NI) LTD, Belfast Dec 2009 – Dec 2012
Chief Operating Officer
B2B distributor of computer hardware across Europe and North America.
Key Achievements:
 High level collaboration at international development organisations & government
departments
 Set-up this trading business whilst completing a full-time MBA.
 Project nominated in the top 20, 25K Awards covered by the BBC - 2010
 Established commercial alliances with key partners such as Microsoft, Computer Centre,
UNIDO & governmental ministries abroad.
 Devised sales strategy, operational capabilities and robust controls.
MONTREAUX LTD, Belfast Aug 2003 – Nov 2009
Money Laundering Reporting Officer (MLRO) and MD
Key Achievements – Compliance:
 Appointed MLRO responsible for all Anti Money Laundering, Anti Bribery & compliance
oversight of whole group locally & internationally
 Key contact for all external stakeholder relationships: - to include bi-annual inspections,
meetings and correspondence.
 Establishment and maintenance of the firm's anti-money laundering
policy and its operating procedures.
 Development & ongoing monitoring of the effectiveness of the firm’s anti-money laundering
controls and systems.

(Curr) LSE
 Responsible for registrations with regulators SOCA, HM Revenue & Customs & Law
Enforcement Agencies.
 Identifying and implementing appropriate compliance banking system (Sun Microsystems).
 Key point of contact for regulators meetings; inspections etc. Effective management of
external relationships with regulators.
 Providing high quality advice & guidance to the Board of Directors
 Ongoing monitoring of effectiveness of regulatory and Anti Money Laundering risk
identification frameworks
 Ensuring that TCF is centrally embedded in the business units locally & internationally
 Accurately completed all monthly, quarterly and annual risk and regulatory reports.
 Cash Management
o Cash forecasting – short term & long term for multi currency & multiple companies
o Managing relationships with partners – local & international
o Analysis of banking charges
o FX review & analysis, transfer pricing
Key Achievements – Operations:
 Established all back-office functions to allow for greater growth of the business.
 Effectively documented all new policies and procedures for this new organisation.
 Successfully recruited a team to develop new business and perform all operational tasks.
 Grew the client base from over 500 to 10,000 within the first year of trading.
 Actively participated in growing revenue to over £3.7mn through creative marketing
activities.
Key Achievements – Accounting:
 Produced all requisite management and financial accounts.
 Analysed the financial performance of the business to help make sound commercial
decisions.
 Established a robust budget process to allow for cost saving exercises.
TEMPORARY ACCOUNTING ROLES, Belfast Oct 2001 – Aug 2003
Various commercial companies
 Performed Accounts Payable and Accounts Receivable duties.
 Maintained journals, produced bank reconciliations and raised client invoices.
CIMAS, Zimbabwe Jul 1997 – Sept 2001
Billing Administrator
Cimas is one of Zimbabwe’s leading medical insurers.
ROYAL & SUN ALLIANCE, (Phoenix Zimbabwe) Jan 1996 – Jun 1997
Claims Administrator
MINISTRY OF EDUCATION, Zimbabwe Mar 1994 – Nov 1995
Mathematics Teacher

(Curr) LSE
EDUCATION:
2010 MBA, Ulster University
Professional Qualifications
2011-2013: Chartered Institute for Securities & Investment (CISI) Diploma in Investment
Compliance (Passed)
2011: Chartered Institute of Securities & Investments (CISI) IOC/IAQ
 Certificate in Global Securities Operations (Pass)
 Certificate in FSA Financial Regulation (Pass)
 Certificate in Introduction to Securities & Investment (Pass)
2005- Cur: CIMA (part Qualified CIMA)
Current - BSc Mathematics & Economics (London School of Economics & Political Science)
Prince II Project Management
2009 -2010: MBA (Ulster Business School)
Computer Skills
MS Office Excel; Word, Access, Powerpoint (Advanced User); MS Dynamics NAV user & trainee
developer; Sage Accounts 50; Sun Microsystems

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