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· Review the Learning Resources for the week before answering the .docx
1. · Review the Learning Resources for the week before answering
the week 5 discussion.
· This week's readings in the Learning Resources on advertising
provide examples of both good and ineffective ad campaigns.
Please answer the following prompts regarding advertising and
public relations:
A) Post a link to one of your favorite ads and in short essay
format, answer the following questions:
B) Does it persuade you?
C) How?
D) Why do you like it?
E) Is there anything problematic about the ad?
F) Also included a link to an ineffective ad, providing evidence
that the ad campaign failed (cite your source in proper APA or
MLA format). In your summary, explain (in your opinion) why
one ad succeeds and the other fails.
· After reading this week's Learning Resources, provide an
example, (other than those listed in the readings) where public
relations campaigns have been effective or ineffective, and
provide a link to information about that example.
A. Answer, in short answer format, why was the campaign
successful or unsuccessful?
B. Provide a link to the example.
21st Century Communication: A Reference
Handbook
Social Marketing Campaigns
3. Social Marketing Campaigns
Social marketing is a perspective that is frequently used by
people within the communication discipline to
guide them on how to influence behavior. Social marketing can
be traced to the writings of the sociologist G.
D. Weibe, who in the 1950s asked the question “Why can't you
sell brotherhood like you sell soap?” (Weibe,
1951–1952, p. 679). Weibe was trying to make the point that
marketing professionals over the years had de-
veloped very successful techniques for how to market to large-
scale audiences in order to sell soap, cars, and
other tangible goods. Weibe wondered why similar techniques
could not be used to sell people an idea or a
cause. In the 1960s and 1970s, other scholars began to follow
his lead and began to develop the principles
of what became known as social marketing.
To better help you understand what social marketing is, this
chapter will be divided into two parts. The first part
will provide an overview of the basic concepts and principles,
and the second part of the chapter will offer two
case studies of actual social marketing campaigns that will
illustrate the concepts. The first case study tells
the story of the VERB campaign that was aimed at 9- to 13-
year-olds to increase their physical activity; the
second case, which focused on environmental concerns,
provides a unique example of how social market-
ing sought to help restore a threatened ecosystem in the
Chesapeake Bay through an innovative campaign
called “Save the Crabs, Then Eat 'Em.”
What is Social Marketing?
Answering the question of “What exactly is social marketing?”
has proved to be a challenge historically. It is
not its own academic discipline; it is not a science; and it is not
4. a formal theory or model. Perhaps it is best
described as a tool or framework for behavior change. In an
attempt to distinguish social marketing from other
types of initiatives, the noted social marketing expert Alan
Andreasen (2002) offered six defining criteria:
1. Behavior change is the benchmark used to design and
evaluate interventions.
2. Projects consistently grounded strategy in audience research.
3. There is careful segmentation of the target audiences to
ensure maximum efficiency and
effectiveness in the use of scarce resources.
4. The central element of any influence strategy is creating
attractive motivational ex-
changes with target audiences.
5. The strategy attempts to use all four Ps of the traditional
marketing mix—product, price,
place, and promotion.
6. Careful attention is paid to the competition faced by the
desired behavior.
In the paragraphs that follow, we offer a portrait of the basic
principles of social marketing by using An-
dreasen's six criteria as the organizing framework.
Behavior Change
As stated in the first of the six criteria, social marketing
ultimately is about behavior change. That may sound
like a simple idea, but it can be quite complicated. In many
instances, people do not want to change their be-
havior because they see no reason to do anything that is
different, and their current pattern feels comfortable.
6. Audience Research
A second important feature of social marketing is that those
who design and implement an initiative must thor-
oughly understand the members of the target audience whose
behavior they are attempting to change. All
this might sound obvious on the surface, but there are many
examples of failed campaigns where designers
were well intentioned but chose a strategy that was expert
driven rather than audience driven. Those who
take an expert-driven approach assume that the message they
wish to convey will be received and acted on
by target audiences simply because the experts believe that it is
in the best interest of the audience to listen,
attend, and behave accordingly. The social marketing
perspective emphasizes that without using audience
research to gain a deeper understanding of the lives of audience
members and how people view a particular
issue, there is little chance of persuading people to change their
behavior.
Good social marketers typically begin with what is known as
formative research, which allows them to gain
insight into the mindsets and actions of potential audience
members. Two of the most common ways of gath-
ering data about an audience are surveys and focus groups.
Surveys allow social marketers to ask audience
members very specific questions over the telephone, through
paper-and-pencil instruments, or through an
online questionnaire. In focus groups, social marketers can
bring together members of the target audience
in groups of about 8 to 10 people to have an in-depth
conversation about how a particular problem affects
their lives. In addition to surveys and focus groups, social
marketers might also use other data-gathering tech-
7. niques, such as immersion hikes (day trips with members of the
target audience that permit relaxed, open
discussions), ethnography (observing target audiences in their
everyday environments), and person-on-the-
street-interviews (interviewing unscreened respondents in
locations where the behavior takes place) (Smith,
2006).
Once social marketers have gained insights into their target
audience through formative research, they then
typically engage in a process of pretesting message concepts
and final executions of the messages to make
sure that they resonate with the audience. The planning team
might come up with what to them seems like
a good idea based on their original audience research only to
find out once they test it with actual audience
members that it is not a good fit. Once implementation is under
way, they should also engage in what is
known as process evaluation to make sure that the audience is
exposed to the message as intended. Social
marketers also heavily emphasize outcome evaluation, which
allows them to determine whether or not the
strategy worked. That is, did members of the target audience
actually change their behavior? If there is no
evidence for behavior change, then the initiative cannot be
considered successful.
Segmentation of Audiences
According to the social marketing approach, one of the most
common reasons why behavior change initiatives
fail is that planners target broad populations and assume that
they can implement a message strategy with a
“one-size-fits-all” approach. That is, an assumption is made that
everyone within a population will respond to
9. ple only change when they clearly see that there is something in
it for them. The basis for this principle comes
from exchange theory, which is derived from psychological and
economic principles and “assumes that we
are need-directed beings with a natural inclination to try and
improve our lot” (Hastings & Saren, 2003, p.
309). Social marketers see exchange theory as a key principle
that differentiates their approach from other
strategies for behavior change, such as education, which
assumes that knowledge in and of itself leads to
change, and an approach based on regulation, which emphasizes
law enforcement as the most effective way
to change the behavior of people (Smith, 2006). The challenge
for social marketers is to be able to frame
the behavior in the minds of the audience so that they clearly
see a benefit for themselves. The challenge
becomes even greater if the benefit is not perceived by the
audience as immediate. If social marketers try to
present a payoff to an audience that is perceived as too far in
the future, then they are not likely to respond
in a positive way. A great example of this challenge comes from
initiatives to try to convince teenagers to
quit smoking or to not even begin. An obvious benefit is that
people who do not smoke greatly reduce their
risk of dying of lung cancer. However, enjoying the benefit of
an additional 10 years of life is not something
that someone can easily relate to when one is only 16 years old.
Instead, social marketers have to present to
teenagers an exchange that presents a benefit in the here and
now. For instance, a more attractive exchange
for 16-year-olds might be to quit smoking so that they do not
have the constant unpleasant smell of tobacco
and, thus, are more desirable as dating partners for the opposite
sex.
Marketing Mix
11. and radio public service announcements, small-group
discussions with target audience members, prescrip-
tion pads for use by health care professionals, refrigerator
magnets, newspaper articles, coloring sheets for
children, and satellite broadcasts. The most successful
promotional strategies typically incorporate a variety
of channels through which the message is communicated to the
audience.
The second of the four Ps is product. Whereas commercial
marketers typically are trying to sell tangible prod-
ucts such as paper towels or computers, the social marketer has
the challenge of trying to “sell” an intangible
product that takes the form of an idea, social cause, or, as we
have discussed most frequently in this chapter,
a change of behavior. In many ways, the job of the social
marketer is a more difficult one, because members
of the target audience cannot easily hold or touch a behavior in
the same way that they can paper towels
or computers. The challenge, then, is for the social marketer to
make “these ‘intangibles’ tangible in a way
that appeals to the target audience” (Lefebvre & Flora, 1988, p.
306). A tangible product also is more easily
defined. If a commercial marketer asks a potential customer to
buy Bounty paper towels instead of Brawny,
consumers can easily find Bounty on the shelf in the
supermarket once they know the name of the product
and perhaps the brand logo. As we discussed in the section on
behavioral focus, social marketers sometimes
make the mistake of not carefully defining the behavior for the
audience, and when that happens, target au-
dience members often do not know what to do. For example,
one of the greatest challenges in developing
12. physical activity campaigns for adults is to carefully define the
“product” so that there is no doubt in the mind of
the target audience how to engage in the appropriate behavior.
If, for instance, the message of the campaign
tells people that they should engage in 20 minutes of physical
activity 5 days a week, the initiative might not
be successful because people are confused about whether
physical activity refers to any physical movement
or if they have to reach a minimum heart rate for the activity to
count as part of the 20 minutes.
The third P is price. In commercial marketing, price usually
refers to the monetary value placed on a product
(Edgar, 2008). In social marketing, dollars also factor into the
price someone pays to change behavior, but
price refers primarily to the totality of barriers that an
individual must overcome to engage in the proposed
action (Smith, 2000). That is, to engage in the proposed
behavior, people typically are going to have to give
up something they do not want to relinquish. Nonmonetary
barriers can be social, behavioral, psychological,
temporal, structural, geographic, and physical (Lefebvre &
Flora, 1988). As we discussed when we talked
about the idea of an exchange with social marketing, people are
not willing to give something up unless they
believe that there is a comparable payoff that will make the
price that they have to pay worth it. Many peo-
ple are willing to go into a restaurant and pay $50 a person for a
meal because they are convinced that the
pleasure associated with a fine meal and the ambience of a nice
dining establishment is part of a fair trade
for that amount of money. The customers give the restaurant
$50 per person (plus tip, of course), and the
restaurant provides them with a memorable evening. If social
marketers ask members of a target audience
to reduce their body weight, then people have to decide whether
14. Page 5 of 13
21st Century Communication: A Reference Handbook
audience members to view their environment in a different way.
For example, for an initiative aimed at getting
adults to walk more, part of the overall social marketing
strategy might be to increase the number of walking
paths within a community so that the target audience members
have more places where they can actually
engage in the behavior. Or if the social marketing team is not
able to create new walking paths, then part of
their place strategy might be to redefine existing places that
people had never before considered as potential
sites for walking, such as a local shopping mall. A place
strategy also includes consideration of the role of in-
termediaries, who are people and/or organizations that provide
goods, services, and information and perform
other functions that help facilitate behavior change (Grier &
Bryant, 2005). For the shopping mall example,
social marketers might enlist the cooperation of the owners of
the mall to get them to agree to open the prop-
erty earlier in the morning so that people can use the mall as a
safe place for walking before any of the stores
open. The mall owners might be persuaded that there is benefit
in the arrangement for them because the
morning walkers might be enticed to stay and shop once
businesses open.
Competition
In the same way in which commercial marketers analyze their
position within a competitive marketplace, so-
cial marketers must identify the behaviors that compete with the
15. ones they want their target audience to adopt.
For example, if a social marketer creates a campaign to help
save the environment by asking consumers to
drive their cars less and burn less gasoline, then they must
carefully analyze how a reduction in car use com-
petes with the need to get to work and complete everyday
errands. Part of the overall strategy for a social
marketer is to provide a way for the target audience either to
eliminate the competition completely, which in
many cases is not possible, or to get the audience to think about
the competition in a different way so that the
conflict is less glaring. In the gasoline reduction example, for
instance, social marketers might try to get their
audience to think about the commute to work and the
completion of errands as merged rather than separate
behaviors. In other words, they might encourage the audience to
plan activities such as grocery shopping and
picking up the dry cleaning on the way to and from work rather
than doing the errands at different times of the
day.
Case Studies VERB
The number of obese children in the United States continues to
rise, creating a population at risk for lifelong
health problems. The percentage of overweight children has
even doubled in the past 20 years, bringing a
needed effort to offset this trend. Reports indicate that
childhood obesity in America stems from unhealthy
eating and the lack of physical activity in children's lives.
What Was the Behavior Social Marketers Wanted to Change?
To combat this epidemic, the Centers for Disease Control and
Prevention (CDC) was awarded $125 million in
2001 to create a social marketing campaign targeted toward
17. To get this information about the audiences'
needs and wants, the CDC conducted multiple focus groups with
tweens and mothers. One of the most im-
portant lessons learned from the research was that most tweens
wanted to be in control of choosing the ac-
tivities in which they engaged rather than having the decision
made by their parents.
How Was the Audience Segmented?
Because the campaign planners suspected that the issues
surrounding physical activity might be different
for various ethnic groups, separate focus groups were conducted
for tweens of European white descent,
African Americans, Hispanic/Latino, American Indian, and
Asian Americans. The research revealed that, in
fact, there were unique beliefs surrounding physical activity and
unique barriers for each group that prevent-
ed the tweens from engaging in physical activity. Based on
those results, the campaign planners developed
unique variations of the VERB message for each of the major
ethnic groups.
What Was the Exchange?
The planning team realized from the start that the exchange that
they were offering tweens and their parents
would not be an easy one to sell. For tweens to engage in more
physical activity, they had to reduce the time
spent doing some of the activities they currently enjoyed, such
as playing video games and watching TV. With
regard to the parents, increased physical activity on the part of
their children had the potential to mean dollars
spent. To counterbalance the loss that tweens and their parents
might experience, the campaign planners po-
sitioned physical activity as something that would allow them to
18. have fun, spend time with friends and family,
and gain the admiration of their peers and community.
How Was the Marketing Mix Developed?
The product in social marketing is typically a precise behavior
that the audience should engage in, cease, or
maintain. VERB's product was physical activity, but as we
discussed earlier, the campaign planners did not
precisely define the type of physical activity in which the
tweens should engage or say how long they should
do it. They did this intentionally. They knew that just like with
any product on the market, physical activity had
to be perceived as the winning item over other activities in
tweens' lives. The type of physical activity tweens
wanted to do was up to them, giving them a sense of choice and
exploration. That is, the tweens were actively
involved in defining the specifics of the product.
The price of physical activity potentially is financial,
psychological, environmental, and/or time related. The
benefits of the behavior had to outweigh the costs and barriers
for tweens, their parents, and the community.
Research gave insight as how to market the benefits, so that
tweens and parents would be more likely to
prioritize physical activity within their own “budget.”
Marketing materials had to convince tweens and their par-
ents that physical activity makes tweens happier, healthier, and
even “cooler” than those who did not partici-
pate. In other words, VERB had to anticipate that tweens would
make excuses for not “feeling good enough”
when they play, by counteracting it with a message that it is
much “cooler” to participate than to play video
games or watch TV all day. Another barrier was the cost of
buying equipment or enrolling in sports teams. If
20. campaigns are at a disadvantage because they lack sufficient
financial resources, but the VERB campaign
was fortunate to have a multimillion dollar budget. The CDC
carefully strategized to make the VERB brand a
part of tweens' lifestyle by intertwining a positive image of
VERB and the product. To make the idea of VERB
“cool” and relatable, the campaign planners used fun and
colorful visuals. The tagline at the forefront of the
campaign was “VERB—It's what you do,” which gave tweens
the sense of making their own decision rather
than having their parents in control.
Here are only a few examples of how VERB was communicated
nationally and locally:
• Paid television advertisements: Rather than using free public
service advertising, over which the
CDC would have limited control on when or how often the ads
would be aired, the campaign planners
spent a large portion of their budget on a sophisticated paid
advertising initiative by buying time on
cable networks that tweens regularly watch, such as
Nickelodeon.
• Print ads: Print ads were placed in magazines that tweens read
as well as in those their parents read.
• Other media opportunities: Celebrities and characters from
tweens' favorite television shows, such
as Gilmore Girls and Kim Possible, starred in VERB
commercials. CBS produced a VERB public ser-
vice announcement directed toward parents that featured the
sports legend Deion Sanders.
• Web sites: The campaign Web site
(http://www.VERBnow.com) was a key element of the
22. Page 8 of 13
21st Century Communication: A Reference Handbook
http://www.verbnow.com/
Outcome
A random sample of 3,120 tweens from across the country along
with their parents was surveyed over the
phone. The results showed that 74% of American tweens were
aware of the VERB campaign within 1 year of
the launch of the campaign. This exceeded the CDC's goal of
reaching 50% of tweens. In the first year, the
surveyed tweens also reported 34% more physical activity than
tweens who were unaware of VERB.
Further Readings
For more details on VERB, read two journal articles written
about the campaign by Wong and colleagues
(2004) and Huhman and colleagues (2005). You can also see
examples of the promotional campaign at
CDC's Web site, http://www.cdc.gov/YouthCampaign.
“Save the Crabs, Then Eat 'Em”
The second case study tells the story of a campaign with a very
different topic from VERB, which like the
majority of social marketing initiatives focused on personal
health issues. This campaign instead focused on
the environment and attempted to make the environment, which
typically seems impersonal to most people,
personal. The problem involved the Chesapeake Bay near
Washington, D.C.
23. What Was the Behavior Social Marketers Wanted to Change?
The Bay has suffered from an overload of nutrient pollution,
which threatens the quality of life and water in
the bay. We usually think of the word nutrients in a positive
way, but in the world of environmental health, they
mean agricultural waste, waste from sewage treatment plants,
and lawn fertilizers. Many people who lived in
the area already knew that the Bay was severely damaged as an
ecosystem, but most people either were
not motivated to do anything about it or did not know how to
contribute. Because lawn fertilizers make up
11% of the nutrients that load into the Bay, a reduction in lawn
fertilizer usage had the potential to make a
significant difference. In 2005, the Academy for Educational
Development, funded by the Chesapeake Bay
Program, identified the people who live in the greater
Washington, D.C., area as their primary audience and
aimed to change their behavior by convincing residents to
fertilize their lawns only in the fall and to forgo lawn
fertilization altogether during spring.
What Was Learned from Audience Research?
Before the campaign began, a random-digit telephone survey of
602 homeowners in the Bay area was con-
ducted to learn about what people think. Results indicated that
most people cared about the environment but
did not engage in behaviors to bring about meaningful change.
The research also showed that an attractive
lawn was important to most residents. In addition, the team
found that of the homeowners in the area, 84%
did their own lawn work, while 16% used lawn services. Of
those who did their own lawn work, most preferred
to fertilize their lawns in spring. The latter finding introduced a
major challenge for the campaign, because the
25. whose population hit an all-time low in 2003, due
in part to nutrient pollution, also is vital to the restaurant and
fishing industries of the area. The goal of the
campaign was to get people to accept the primary exchange of
not fertilizing their lawns in spring in return for
the benefits of a bountiful blue crab harvest.
How Was the Marketing Mix Developed?
The product in this campaign was not to fertilize lawns in the
spring and to only do it in the fall. Lawn services
that became partners with the campaign were asked to engage in
using appropriate fertilizers approved by
the Chesapeake Bay Program. Lawn services were given the
opportunity to create a Bay-friendly lawn treat-
ment that could be done in the spring.
For the price strategy, social marketers had to convince
homeowners in the greater D.C. area that the benefits
of fertilizing only in spring outweighed the barriers to adopting
the new behavior pattern. The primary barri-
er was the strongly held belief that spring fertilization was a
necessity for having a great lawn. In addition to
offering the benefit of more crabs, the intervention team also
attempted to counterbalance the “spring fertil-
ization is good” belief by introducing information to the
community that fall fertilization provides an advantage
because there is less rain in the fall. Less rain means less runoff
of fertilizer, which in turn means better root
growth, which creates a stronger lawn. Because those who own
and operate lawn services also were en-
gaged as an audience (and they were concerned about losing
revenue), the campaign planners had to offer
them a fair “price” as well. The lawn services that became
partners in the campaign by using these special
treatments, received free advertising and recognition for being
27. • Television advertisements: The campaign aired paid ads that
were pretested by focus groups that
liked and understood the connection between the blue crab and
lawn care.
• Print ads: Major newspapers ran ads with a list of the names
of lawn services that were part of the
campaign. Flyers and drink coasters also were distributed at
subway stops.
• Web site: Information on the Web site included facts about the
Bay, lawn treatments, and even
seafood recipes. In addition, “Chesapeake Club” lawn services
were provided.
• Promotional items: Participating lawn care services were
given window stickers and lawn signs that
said, “No appetizers were harmed in the making of this lawn.”
By displaying these items, homeown-
ers could show they were participating in a good thing.
What Was the Competition?
One of the primary sources of competition that concerned the
campaign planners was the fatigue the public
might experience as a result of being bombarded with so many
messages about saving the environment.
They had to rise above the competition by offering an
innovative way to get the attention of residents. The
blue crab angle was the approach they offered to cut through the
message clutter.
Outcome
A random-digit dial telephone survey was conducted after the
campaign, which included 599 homeowners
28. who reported that their lawn had been treated with fertilizer at
some point in the past year. They found that
72% of those surveyed recalled something about the campaign
and there was a decrease in intent among
residents to fertilize in spring.
Further Readings
For more details on “Save the Crabs, Then Eat 'Em,” read the
journal article written about the campaign by
Landers, Mitchell, Smith, Lehman, and Conner (2006). You also
can see examples of the promotional cam-
paign and recent articles about the campaign on the Web at
http://www.chesapeakeclub.org.
Challenges and Future Directions
Social marketing has served as a very important tool for
decades for individuals who want to change behavior
to better the lives of others. By presenting the case studies on
VERB and the Chesapeake Bay initiative, we
only scratched the surface on the types of problems that social
marketing can address. Social marketers have
used the framework throughout the world to change the
behavior of populations around issues as diverse as
condom use, smoking, emergency preparedness, diabetes, food
allergies, offering new food choices to chil-
dren, mosquito netting, and hand-washing behavior.
In the years to come, the potential for social marketing to bring
about continued change is enormous. For that
to happen, however, the field of social marketing must take care
to “market” itself so that its core tenets stand
in clear contrast to other approaches to behavior change. One
challenge that social marketing faces is that
the term becomes so ubiquitous that it takes on a generic
30. and new communication forms such as cell phones, game boxes,
wireless digital assistants, blogs, podcasts,
and MP3 files play in our lives. He has stated that “these new
technologies have implications for how we think
about the behaviors, products, and services we market; the
incentives and costs we focus on; the opportuni-
ties we present; and places where we interact with our audience
and allow them to try new things” (Lefebvre,
2007, p. 32). The challenge for social marketers will be for their
innovations in technique and strategy to keep
pace with technological advancements.
TimothyEdgar and Megan J.Palamé Emerson Colleg
References and Further Readings
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Andreasen, A. R.The life trajectory of social marketing.
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10.1177/147059310333004
Andreasen, A. R.(2006).Social marketing in the 21st century.
Thousand Oaks, CA: Sage
Bloom, P. N.Novelli, W. D.Problems and challenges in social
marketing. Journal of Marketing4579–88. (1981).
http://dx.doi.org/10.2307/1251667
Edgar, T.(2008).Social marketing. In W. Donsbach (Ed.), The
international encyclopedia of communication
(pp. 3686–3689). Oxford, UK: Blackwell
Forthofer, M. S.Bryant, C. A.Using audience-segmentation
techniques to tailor health behavior change strate-
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http://dx.doi.org/10.5993/AJHB.24.1.6
Grier, S.Bryant, C. A.Social marketing in public health. Annual
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http://dx.doi.org/10.2307/1251667
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http://dx.doi.org/10.1177/147059310333005
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Maibach, E. W.Explicating social marketing: What is it, and
what isn't it?Social Marketing Quarterly87–13.
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McKenzie-Mohr, D.Promoting sustainable behavior: An
introduction to community-based social marketing.
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fairs12104–119. (1993).
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Wong, F.Huhman, M.Heitzler, C.Asbury, L.Bretthauer-Mueller,
35. Media Planning for Advertising Campaigns
Media selection is critical to advertising success. right audience
through the correct media.
There are several other reasons why the media are an essential
part of advertising campaigns. For one thing,
media compose most of the advertising budget, far more than
the research, message, or production facets
(Wilson, 2007). At the same time, the media are often the least
understood part of the campaign; most busi-
ness executives understand marketing, and all media consumers
understand the messages, but the media
portion is more esoteric and thus less comprehended by most
people. Also, the advertisers see their advertis-
ing campaign in the media that are selected, so an easy way to
make sure that the advertiser client sees and
hears the advertising is through proper media selection. That
same proper media planning uses the advertis-
ing budget most fully and can free up money for additional
advertising or for new promotions. So the media
portion of advertising is critical to campaign success (Kelley &
Jugenheimer, 2004).
Keep in mind that the media themselves are general types of
channels, such as television, newspapers, or
the Internet. Then come the media vehicles, which are the
individual outlets of the media, such as ESPN, The
New York Times, or Google. Finally, come the media units, the
specifications of the advertisements, such as
a full-page four-color advertisement in a magazine.
Advertising Media Process
To understand how advertising media work, it is first necessary
36. to understand the process of analyzing and
selecting the media for an advertising campaign. First, one
analyzes the product, service, or idea to be pro-
moted, along with a competitive analysis and a survey of the
marketing situation. Next come the objectives
and goals, what is to be achieved with the campaign: marketing
objectives, more specific advertising objec-
tives, and even more specific media objectives. Then come the
strategies, which are plans to achieve the
objectives. The strategies include the campaign targets,
including geographic targets (target markets), cus-
tomer targets (target groups), and media targets (target
audiences).
From all these analyses, it is possibleto evaluate the
characteristics of all the available mass mediainterms of
the campaign objectives and tobegintoselect the best media
types for the campaign. Media tactics are the im-
plementation of the plans and involve the specific media
vehicles and units to be used, along with the sched-
ules. The advertising media plan must also consider any media
promotions, continuityor “fall-back” plans, the
media calendar, the budget and the integration of the marketing,
advertising, and media strategies and tac-
tics.
The Role of Media in the Advertising Media Process
Four basic factors are most important in selecting mass media
for use in advertising: reach, frequency, impact,
and continuity.
Reach involves the audience with which communication is being
made. Numerical reach is the number of
persons, households, female heads of households, or other target
groups, whatever categories of individuals
38. does not. Continuity involves the pattern of ad-
vertising, so that, say, a television viewer sees another
advertisement for the same item before forgetting a
previous commercial.
Consumers Avoid Advertisements
No matter how often an advertisement is run or where it
appears, many consumers still try to avoid them.
While watching television, viewers often switch channels when
commercials appear (called “zapping”), and
those who record television programs often fast-forward
through the commercials (called “zipping”).
Advertising and Marketing
Advertising is usually considered a promotional facet of the
marketing mix. The marketing mix includes what
have become known as The Four Ps:
• Product (an item or service or idea to be sold)
• Price
• Place (distribution to the buyer)
• Promotion (including advertising)
The mix of marketing becomes more complex, not because of
more elements but because of a faster time
limit on advertising campaigns, on consumer attention spans,
and on media transfer capacities. Many mass
media are now carried in digital electronic formats, which speed
up the processes while offering more choices
to consumers, and with more selection search assistance
available to customers.
Changes and Trends
40. disappear: Radio did not disappear when television
took on the primary advertising role, and magazines did not die
when monies were shifted to television, al-
though general-audience magazines have just about disappeared.
More recently, shifts from one advertising medium to another
have been more pronounced. Money that once
went to newspapers has been shifting to the Internet (Saba,
2007), and especially in the case of classified
advertising, monies have shifted from help-wanted classified
newspaper advertisements into Internet sites
such as http://Monster.com. Network and other broadcast
television advertising has shifted, at least in part, to
wired systems such as cable and satellite television. Some radio
advertising has gone to music Internet sites
as well as to music television programming, such as MTV and
VH1, and to wireless systems, such as iPhone
and iPod downloads.
Another change involves broadcast ratings. The ratings project
the portion of households or of individuals
who are tuned to a particular broadcast station, program, or
network as a percentage of all the households
(or people) that have television sets, whether those sets are on
or not. Until recently, broadcast ratings were
available only by 15-minute segments, but now ratings are
available for minute-by-minute segments of pro-
grams, allowing advertisers to know more precisely what
percentage of the potential audience was tuned to
their actual broadcast commercials. This minute-by-minute
ratings service gives advertisers much more de-
tailed information about the success of their commercials media
buys.
The concept of ratings is a valuable one because, in essence, the
ratings percentage is the percent reach.
41. Because of this usefulness, other types of media, including print
media, have adopted the ratings approach
for measuring audiences. This widespread use of ratings data
allows for easier comparison of audience levels
from one medium to another.
Shifts in Advertising Media Environments
As computer usage has grown and electronic transfer of
information has become more prevalent, more mass
media content has become digitalized rather than analog
content. Digital storage of advertising content per-
mits the rapid and easy transfer of the information from one
format to another, say, from a broadcast script
to a newspaper story or to an Internet posting. As the media
become more similar through digitalization, it
has become possible for media consumers, the audience, to
select through which format they wish to receive
their information and entertainment, including advertising. At
the same time, digital storage allows advertisers
to trace through what channel the audience members are gaining
access to their advertising messages.
Convergence
Convergence is affecting all aspects and uses of the mass media.
Convergence is the term used to define
and explain how media message content, message effect, and
simultaneous message delivery change, inter-
act, and alter one another through multiple media. As
digitalization and other shifts occur, making the mass
media more similar to one another, convergence results, so the
media delivery systems are more like one
another and audience selection of media message delivery
systems becomes more prevalent.
43. tions renewal notices sent through the mail sometimes included
a small pencil so that respondents could write
their responses easily and quickly, resulting in higher response
rates. Many direct-mail offerings also used
tear-off coupons or stick-on stamps to increase interactivity.
Any coupon that is cut out and redeemed is a
form of interactivity. Direct mail, other forms of direct
marketing, and telemarketing have all provided interac-
tive opportunities for decades.
Interactivity is important to advertisers because such audience
involvement increases response and purchase
rates and may result in higher recall rates for advertising
messages and brand names. Thus, advertising me-
dia have had increasing interest in interactivity, and many
media planners are instructed to consider inter-
active media more favorably than media that only deliver a
message but do not provide for an immediate,
interactive response.
New Media
New mass media developments, as noted earlier, do not
necessarily obviate the older, existing media (Kok-
ernak, 2007). Sometimes, the older media can add the newer
elements to their offerings and can replicate
some of the new-media benefits in some way. Some studies
indicate that television is still a more powerful
presenter of an advertising message than is the Internet
(Berkowitz, 2007). More often, audiences do not shift
to using the new media immediately and certainly not all at
once, so both old and new media can provide
news, information, entertainment, and advertising. Online media
are widely used, but consumers are still in-
fluenced by the traditional media (Kee, 2007; O'Malley, 2007).
It is only logical, however, that as more media
45. as telephone, have become mobile through
the use of broadcasting, and older media types that were once
broadcast, such as television, are now avail-
able as wired media.
New Advertising Formats
Newspaper advertising no longer needs to be placed in
rectangular forms; free-form advertisements allow
shaping the advertisements like the product or some symbol,
with regular newspaper information and editorial
material around the advertisement. For years, magazines have
included tear-out inserts and free-standing
(not bound in) inserts; now, magazines can offer CDs, DVDs,
product samples, and other original advertis-
ing formats. Television advertising commercial announcements
once were a standard 60-seconds long, but
now the standard is 30 seconds, and stand-alone (i.e., not
combined with other commercials to make the slot
longer) commercials are available in 15- and even 10-second
lengths. Commercials are also available as full
programs of 30 to 60 minutes, known as infomercials.
Some advertisers are posting their television commercials
online, alone without other materials, and audi-
ences are going to some of these Web sites and viewing the
commercials in large numbers, sometimes in the
hundreds of thousands. These Internet postings of commercials
are not usually part of the original advertis-
ing media plan but offer an inexpensive and impactful way for
advertisers to get their messages to interested
customers.
All these options add to the complexity and information needs
of the advertising media buyers, who now must
weigh many new options against one another, each with its own
46. costs, benefits, and drawbacks. Some format
changes bring greater audience attention, helping the older
media compete with the new (Elliott, 2007).
New Changes and Trends
In addition to ongoing changes and trends, there are newer
changes in the mass media and in advertising's
use of media that are coming into play. These may eventually
turn out to be ongoing or long-term changes, or
they could be experiments that do not last very long.
Combinations of Media Types
More media offer their content in a variety of formats.
Newspapers place their stories and advertising online
on the Internet, so advertisers can gain from advertising
exposure in both media; there is a big overlap be-
tween the use of newspapers and of online information sources
(Sass, 2007). Some newspapers, such as
USA TODAY and The Wall Street Journal, are providing
magazine formats of their news and advertising con-
tent, hoping that because magazines are kept in the home longer
than are daily newspapers, such magazines
will also remain longer and perhaps have more advertising
impact (Ives, 2007). Radio stations make their
programming available online in “blogs” (Web logs) or regular
Web sites, and the advertising is carried both
ways: broadcast and online. Television networks and stations
are doing the same with Internet program re-
peats and even offering follow-up programs and outtakes via
cell phones; some television commercials are
widely viewed on Internet sites (Garner, 2007). Many
magazines provide additional details about printed sto-
ries at their online Web sites.
48. or taping in return for a bit of background expo-
sure.
More often now, advertisers pay for the placement of their
products in programs, whether it be Coca-Cola on
the judges' tables for American Idol or a brand of beer on the
counter for a television episode. Product place-
ment has become an important part of advertising media usage,
with weekly surveys of the most visible and
effective placements of brand names and items.
For the media planner and buyer, this form of promotion
presents additional problems. There is no standard
price or fee for such placements, and there is no standard source
that one can consult to find the value of
such placements. Then, too, the effect or impact on the audience
is not well researched, and thus the value
of such placements is not well established.
Consumer Control
At one time, control of the media was in the hands of the
programmers, advertisers, and media owners. Now,
control is shifting to consumers. Digitalization of the media is
one reason for this switch; consumers can now
select through which outlets they wish to receive their news and
entertainment. Consumers can also record
broadcast programs to view when they wish, deleting
advertisements. Esoteric information that was once
hard to find can now be searched and located on the Internet
from millions of sources throughout the world.
Consumers can also provide content for the media, something
that was always in the control of the program-
mers, advertisers, and owners of the media. As a result, media
content can come from anyone and anywhere.
50. and by advertisers. The ratings services now
have added newer types of media to their research parameters,
so Internet and other new electronic adver-
tisements can be measured. Because of the interactive capability
of these new media, sometimes the re-
search data can be even more accurate than in the past,
narrowing down audience information to individual
media users. Yet with so many changes, so much fragmentation
of the media, so many avenues for placing
content in the media, what to measure and how to measure it
have become much more complex questions.
Faster feedback may be one important change in media
measurement (Friedman, 2007). New broadcast
commercial ratings services can track audience attention in
minute-by-minute, and in some instances second-
by-second, attention spans (Campanelli, 2007). Some major
consumer product companies are trying to relate
to consumers' real lives, using immersion techniques during
which marketers spend hours at a time visiting
and shopping and talking with customers (Sewell, 2007).
Whether an advertisement is effective has always been a
question that is difficult to answer, but now, with
all these changes and developments that have come in recent
years and are evolving at an ever-increasing
rate, the measurement of advertising effectiveness is of even
greater interest, while conducting the necessary
research has become more circuitous and more convoluted.
Involving Advertisers in Media Plans
As consumers have gained more control over the media,
advertisers also want more control, too, and not
just of media content. Advertisers want more control of when,
where, and how their advertising messages will
51. appear.
Previously, the media plan was left in the hands of the
advertising agency's media department and its media
planners, estimators, and buyers. The media portion of the
advertising campaign was understood only by a
few of the corporate executives, and most of the advertising
emphasis was on the message content, format,
and presentation rather than on the media plan.
Modern advertisers want to know more definitively what the
environment will be for their advertising mes-
sages, exactly who will be exposed to that message, how many
times, in what kinds of progressive cam-
paigns, and to what eventual ends.
Involving Audiences with Advertisement Usage
Almost a million customers downloaded a Budweiser
commercial from the Internet. Imagine the impact on
consumers who are so interested in a product that they go out of
their way to view a commercial message.
The same kinds of results occur for Frito-Lay's Doritos,
GEICO's cavemen, and Apple's iPhone. Even the
Conan O'Brien parody of the iPhone advertising drew millions
of online viewers, more than for the original
commercials themselves (Garner, 2007).
This kind of opportunity provides new avenues for advertising
media, and at the same time, new complica-
tions. Does the advertising message become so important that
customers will find it on their own, or does the
media placement expose the message to the correct audiences so
accurately that they are drawn into the
SAGE
53. Ironically, the solution to clutter has been increased clutter. As
more and more commercials appear on radio
and television, the portion of a single advertiser's messages as a
part of all commercial minutes, known as
share of voice, has declined (Bloxham, 2007). To overcome this
dilemma, advertisers have resorted to buying
more commercials of shorter lengths so that the advertisers'
messages appear more often. Where once there
was only one commercial per minute, and then two, today, there
may be four or more. Clutter has increased
as advertisers try to fight the clutter from their competition. Yet
longer messages still work better than do short
ones (Loechner, 2007).
Another possible solution to clutter may involve the use of
behavioral targeting, which aims advertisements at
certain desirable audience segments rather than using
demographic targeting. More specific targeting based
on consumers' behavior would reduce the number of
advertisements that go to audience members who are
not really interested in that particular product or service
(Leggiere, 2007).
Inflation
Economic price inflation is a problem for all businesses. It is
especially a problem for advertising media. In
recent years, media costs have been rising faster than the
consumer price index in the United States. Another
complication is the fact that some media are losing market
share. Network broadcast television, for example,
has lost audience levels for some years now, with the audience
rating figures getting smaller each year. The
solution for advertisers has been to try to reach the same size of
audience as they did in the past, which,
55. Audience Attention Levels
More types of media availabilities mean that audiences have
more choices of where to spend their time. This
means that the audiences spend less time with the traditional
media as their media exposure is spread across
more types of channel outlets.
As people's lives get busier, they also spend less time on any
one activity, be it recreation, entertainment, or
information. These two factors, more types of media and more
segmented activities, mean that audiences are
spending less time with the media and that they are more likely
to multifunction: doing two or more things at
once.
If audiences try to balance the checkbook and take care of the
children while the television is on, they obvi-
ously are not paying full attention to the television program.
These split audience-attention levels have obvious implications
for advertising media. Buying an advertise-
ment today may not give the advertiser the same audience
attention even though it may reach the same
audience size. There is no easy way to calculate the loss of
attention and its impact on advertising media
efficiencies, but there certainly is a loss of advertising impact
when the audience is not paying close attention
to the message.
“‘Creative’ Sells Campaigns”
There is an old saying in advertising that “creative sells
campaigns.” In the heading for this section, the word
creative is in quotation marks because, even though many
practitioners in the advertising business call the
57. Page 10 of 16
21st Century Communication: A Reference Handbook
results cannot be traced back directly to advertising.
For that reason, much advertising research focuses on
surrogates for the intended result. It may not be pos-
sible to trace sales results or opinion changes, at least not
directly all the way back to advertising, often be-
cause a series of intervening steps is involved. So the surrogates
used are outcomes that can be traced and
that may be meaningful; examples of surrogates include
readership of a print advertisement or recall of a
television commercial.
Measuring the Contributions of Media in the Overall Cam-
paign
An even more difficult research problem arises when trying to
separate the media effect from the rest of the
advertising campaign effect. If one cannot determine whether
sales occur directly because of the advertising
campaign, then determining the effect from the media portion of
the advertising campaign is virtually impossi-
ble.
Separating the media effect from the overall campaign effect
cannot be researched easily, quickly, and eco-
nomically, so again, surrogates are used. With media, coupons
are often used, with a key in the coupon in-
dicating where the advertisement appeared, so the coupon
response can tell which advertising placement
location brought the greatest response and can also measure cost
per response. Keep in mind, however, that
58. if a coupon response is not the intended goal of the advertising,
the research is again measuring something
other than the intended objective of the campaign.
Future
To understand the role of advertising media strategies in the
21st century, it is critical to try to predict future
trends and developments. Of course, it is impossible to tell the
future accurately and completely, but there are
a number of current trends in the mass media that can help us
forecast what may be happening in the coming
years—probably not the entire 21st century but at least the
coming decade or two.
Media-Buying Specialists
Media-buying specialty firms have been around for many years.
These companies specialize in the media-
planning and -buying functions of advertising.
Such work is often conducted by the advertising agency that
handles the overall advertising campaign. But for
a number of reasons, an outside firm may be sought. Many
times, media trainees at advertising agencies are
eventually promoted to some other line of work, such as account
service or management, rather than con-
tinuing their experience and expertise in media work. Then, too,
advertising agencies often encounter certain
periods of peak activity, when several campaigns are due for a
variety of clients, so using outside vendors for
some of the work may be desirable.
The larger a media-buying department or company is, the better
volume discounts it may be able to negotiate
for advertising costs. Thus, combining several accounts into one
60. This seeming contradiction can be easily explained. If the media
grow more similar, buying media will be eas-
ier because one may be able to purchase a newspaper
advertisement and a similar announcement on the
newspaper's Web site, all with one easy media buy. However,
when all media have Web sites, and newspa-
pers also publish magazines, and other new forms and outlets
are developed, there will be even more media
choices, making the mediaplanning task more difficult.
Then, too, is the problem of common digitalization of the
media. Digital media are simple and quick to save for
future use, perhaps on a personal computer. If an advertiser is
running a campaign and the audience holds
the message until some future date, is the value of the
advertisement decreased or perhaps lost altogether
if a special sale or political vote is over by the time the
audience gets around to calling back up the media
content that was saved?
Interactivity
Advertisers like media that involve the audience members.
There is some evidence that interactivity with an
advertisement brings increased recall of that advertisement and
perhaps even a more favorable opinion about
the advertised item.
Interactivity can go even further, however. In some media such
as the Internet, the audience can not only
interact with the advertisement but also actually place an order
for purchasing the advertised merchandise.
This expansion in activity also changes the scope of advertising;
advertising was once considered to be most
effective in pretrans-actional and posttransactional roles, but
62. pleased to know that audiences actually look forward to their
television commercials and that people may tell
others to “watch this ad.” One research study found that an
engaged television viewer is worth eight regular
viewers (Neff, 2007) and that return on investment increases
15% to 20% with engagement (Wilson, 2007).
Commoditization
The media are not the only converging development. Products
and services are becoming more similar to
one another, too. Pain relief products claim that “no other
product is stronger,” meaning that they are just as
strong but no better. Banks all tend to offer the same services,
lobby hours, and online services. As these
products and services become more similar, they are more like
commodities. Commodities are like agricultur-
al products, such as wheat, that meet certain standards and that
are assumed to be uniform throughout no
matter who produced them.
If product and service differentiations disappear, or at least
decline, the role of advertising changes dramati-
cally because it is no longer possible to find the “unique selling
proposition,” the one thing about a service or
product that made it different from its competitors. Yet the role
of advertising will not decrease just because
natural differences are diminished; rather, advertising will
become more important when it is needed to create
or imply differences between the advertised items.
Cadence
The world is becoming an ever-busier place. People do more
now in a day than they may have done in a week
when our country was founded. Mechanization,
64. 21st Century Communication: A Reference Handbook
portability will be a prime desire among audiences. Media
content will be wherever consumers want it to be
(Smith, 2007).
At the same time, this convergence along with digital-ization
means that consumers will be able to select
through which means they will receive the media information.
Read the newspaper on the computer screen,
listen to it on a cell phone, or have it printed out: These are
possibilities now, and they are likely to gain more
widespread availability and use.
The proliferation of types of media and vehicles will require
that consumers be able to select which ones they
wish to access and what kinds of information, opinion,
entertainment, and advertising they wish to receive. Al-
ready, many e-mail advertisers ask recipients for permission to
send promotional information, and consumers
seem to like having that choice.
For advertising media strategies, these changes will mean that
there will be less wasteful distribution of mes-
sages; advertisements need only reach those who are interested
and perhaps opt to receive the advertising.
At the same time, such changes may make it more difficult to
introduce new products, services, and ideas
because audience members will not choose to receive
advertising messages about things about which they
know nothing.
Database information about consumers is becoming more
prevalent and more detailed. These kinds of in-
65. depth information sources about consumers—what they buy,
what they want, and to what media they pay
attention—will make media selection more scientific and less
haphazard, again reducing waste and, perhaps,
increasing efficiency.
Because of the large number of media choices, it will be more
difficult for advertisers to reach a large general
audience, so specific targeting will be in demand by advertisers.
Engagement will continue to grow in impor-
tance, perhaps through interactivity or through new media that
have not yet been developed.
The pace of life, in business and in personal dealings, will
continue to have a faster cadence. In advertising,
the need will be to predict exactly what consumers want and
give them exactly that.
No matter what changes occur in the future, advertising will be
there, likely to support the costs of new media
as well as to use the media to reach potential customers.
Advertising media strategies will become even more
crucial in the advertising effort, to take advantage of the new
developments; to cut costs and gain efficiencies;
to make advertising a desired selection among audience
members; and to serve its essential economic func-
tion of expanding the economy, announcing new developments,
and facilitating marketing and commerce.
Donald W.JugenheimerIn-Telligence Inc.
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