6 Interim Report Keisha Wisher Wilmington University May 31, 2017 Interim Report Background The problem facing the CMS Bank is the acquisition of automated communication software to reach its clients at the most timely speed possible. The history of the issue arises from the recent financial crises that saw millions of investors in the mutual funds and other financial organizations institutions. The problem emerged from the failure of the investors in the financial sector to have accurate and timely information that could have helped them to make alternative investments. The loss heightened the investors’ fear of investing in a given mutual fund company that does not inform its investors sufficiently on the market trends that might expose them to financial losses. Thus, CMS Bank as a mutual fund company is considering acquiring communication software to resolve this problem of communicating with the clients sufficiently. Similar acquisition problems have been faced by the organization in the past that have proved successful. The capital budgeting process that has been used in the past decision-making process has been effective in helping the organization to make the optimal decision. The problem of buying the best communication software has impacted diverse stakeholders. One of the stakeholders to be affected is the project manager since he will be responsible for ultimate decision adopted. Thus, he is concerned with ensuring the decision undertaken is the optimal option. The second stakeholder affected by the problem is the finance officer because he is responsible for evaluating the financial viability of the diverse acquisition alternatives in advising the project manager. Consequently, the finance officer must be diligent in the evaluation measures to ensure the right results have arrived under the evaluation considerations. The information and communication commissioner of the organization is also a stakeholder affected by the problem resolution. The information and communication technician will be responsible for advising the team on the various technical dimensions of the communication system. Thus, the technician will be concerned with the value of the technical assistance given in allowing the team to make an informed choice. Finally, the Chief Executive Officer of the CMS Bank is another stakeholder affected by the problem. The CEO is answerable to the investors and owners on the efficiency communication system that will be acquired. Accordingly, the CEO will be concerned with ensuring that the team assigned in resolving the problem is competent and trustworthy in delivering value to the investors and shareholders. Problem Statement CMS Bank management has considered the problem is determining the optimal communication system in reaching the clients at the timely speed possible. Thus, the problem focuses on determining the system that will deliver messages efficiently to the customers at a lower cost compared to the cur.

1. 6
Interim Report
Keisha Wisher
Wilmington University
May 31, 2017
Interim Report
Background
The problem facing the CMS Bank is the acquisition of
automated communication software to reach its clients at the
most timely speed possible. The history of the issue arises from
the recent financial crises that saw millions of investors in the
mutual funds and other financial organizations institutions. The
problem emerged from the failure of the investors in the
financial sector to have accurate and timely information that
could have helped them to make alternative investments. The
loss heightened the investors’ fear of investing in a given
mutual fund company that does not inform its investors
sufficiently on the market trends that might expose them to
financial losses. Thus, CMS Bank as a mutual fund company is
considering acquiring communication software to resolve this
problem of communicating with the clients sufficiently. Similar
acquisition problems have been faced by the organization in the
past that have proved successful. The capital budgeting process
that has been used in the past decision-making process has been
effective in helping the organization to make the optimal
decision.
The problem of buying the best communication software has
impacted diverse stakeholders. One of the stakeholders to be
affected is the project manager since he will be responsible for

2. ultimate decision adopted. Thus, he is concerned with ensuring
the decision undertaken is the optimal option. The second
stakeholder affected by the problem is the finance officer
because he is responsible for evaluating the financial viability
of the diverse acquisition alternatives in advising the project
manager. Consequently, the finance officer must be diligent in
the evaluation measures to ensure the right results have arrived
under the evaluation considerations. The information and
communication commissioner of the organization is also a
stakeholder affected by the problem resolution. The information
and communication technician will be responsible for advising
the team on the various technical dimensions of the
communication system. Thus, the technician will be concerned
with the value of the technical assistance given in allowing the
team to make an informed choice. Finally, the Chief Executive
Officer of the CMS Bank is another stakeholder affected by the
problem. The CEO is answerable to the investors and owners on
the efficiency communication system that will be acquired.
Accordingly, the CEO will be concerned with ensuring that the
team assigned in resolving the problem is competent and
trustworthy in delivering value to the investors and
shareholders.
Problem Statement
CMS Bank management has considered the problem is
determining the optimal communication system in reaching the
clients at the timely speed possible. Thus, the problem focuses
on determining the system that will deliver messages efficiently
to the customers at a lower cost compared to the current
communication system being deployed in the organization.
Objectives
1. Increase customer confidence
2. Promote customer loyalty
3. Communication efficiency
4. Cost saving
5. Attract more clients
6. Increase call volume per second

3. 7. Enhanced market image
Decision Alternatives
The determination of the alternatives to select has been
conducted using brainstorming, market research, meetings, and
consultation. The brainstorming approach entails gathering a
list of alternatives through spontaneous ideas from the group
members. The market research determination involves a diligent
process of identifying viable alternatives in the market using
certain considerations and measures (Kerzner, 2015). The
meeting approach employed involves assigning a given select
committee to come up with the list of the possible alternatives
(Lock, 2009). Lastly, the consultation entails hiring an expert to
advise on the best alternatives the organization should focus on
the selection process.
However, other alternative methods of voting, and consensus,
could have been employed. The groupthink involves engaging
as a group to determine the diverse alternatives to consider. The
consensus approach involves the members agreeing on the
different set of alternatives that will be evaluated in the
selection process. In contrast, the voting approach individuals
selecting their alternative and the alternatives with the highest
votes are picked (Kerzner, 2015). Finally, three options have
been chosen that include Oracle Communication, IBM
Communication, and the Cisco Communication were selected.
Evaluation Considerations and Evaluation Measures
In determining the best alternative to select among the three,
technical flexibility was employed. The technical flexibility
evaluation consideration focuses on the alternative that has the
best flexibility capability with the advancement of the
communication technologies (Kerzner, 2015). This evaluation
consideration was critical in selecting the optimal alternative to
select due to the spontaneous changes in the technology in the
contemporary environment. Thus, the flexibility capacity of a
given alternative is critical in saving the future cost of
acquiring new communication software.
Nevertheless, other relevant evaluation methods could have

4. been employed in the analysis including cost-benefit method,
payback period, and the net present value. The cost-benefit
analysis involves comparing the cost of acquiring a given
alternative compared to the benefits it will give (Brealey,
Myers, & Allen, 2011). Thus, the alternative with the highest
value gain is selected as the optimal investment.
The net present value on the other side considers the present
value of the future cash flows minus the initial cost incurred of
a given alternative (Brealey, Myers, & Allen, 2011). Thus, the
alternative with the highest net present value is selected as the
best investment decision. Equally, the alternatives can only be
considered for consideration under the net present value if they
have a value equal to zero or above. The potential of the
alternatives to having a negative net present value will deem
their rejection (Brealey, Myers, & Allen, 2011).
In contrast, the payback period entails determining the duration
a given alternative will take to recover the cost incurred
(Brealey, Myers, & Allen, 2011). Accordingly, the alternative
with the least recovery duration is selected the optimal
alternative in the analysis. Furthermore, the organization sets
the maximum acceptable payback period (Brealey, Myers, &
Allen, 2011). Thus, the alternatives will all be rejected they
exceed the payback period policy of the organization.
However, these three evaluations were not considered since the
communication systems by the three companies had a marginal
cost difference. The cost benefit analysis, net present value, and
payback period all concentrate on the financial measures.
Moreover, the quality consideration ranked higher compared to
cost in the evaluation measures of determining the optimal
alternative to select (Lock, 2009). Thus, the technical flexibility
evaluation consideration emerged as the best approach that
could assess the quality of the alternatives in matching the
needs of the organization. This part by professor [ EXPAND
ON THE EVALUATION CRITERIA BEING USED. YOU SAY
FAR MORE ABOUT THE ONES ELIMINATED THAN USED

5. Resources
In making the final capital investment decision, diverse
resources will be employed in concluding the decision.
Accordingly, the resources that will be utilized and consulted in
the final decision have been listed below.
1. Qualified quality assessor
2. Information and communication quality experts
3. Information and communication security risk assessment
4. Evaluation software
References
Brealey, R. A., Myers, S. C., & Allen, F. (2011). Principles of
corporate finance. New York: McGraw-Hill.
Kerzner, H. (2015). Project management 2.0: Leveraging tools,
distributed collaboration, and metrics for project success.
Hoboken, New Jersey: John Wiley & Sons.
Lock, D. (2009). The essentials of project management.
Aldershot, Hampshire: Gower.
7
Interim Report
Keisha Wisher
Wilmington University
May 31, 2017
Interim Report
Background
The problem facing the CMS Bank is the acquisition of
automated communication software to reach its clients at the
most timely speed possible. The history of the issue arises from

6. the recent financial crises that saw millions of investors in the
mutual funds and other financial organizations institutions. The
problem emerged from the failure of the investors in the
financial sector to have accurate and timely information that
could have helped them to make alternative investments. The
loss heightened the investors’ fear of investing in a given
mutual fund company that does not inform its investors
sufficiently on the market trends that might expose them to
financial losses. Thus, CMS Bank as a mutual fund company is
considering acquiring communication software to resolve this
problem of communicating with the clients sufficiently. Similar
acquisition problems have been faced by the organization in the
past that have proved successful. The capital budgeting process
that has been used in the past decision-making process has been
effective in helping the organization to make the optimal
decision.
The problem of buying the best communication software has
impacted diverse stakeholders. One of the stakeholders to be
affected is the project manager since he will be responsible for
ultimate decision adopted. Thus, he is concerned with ensuring
the decision undertaken is the optimal option. The second
stakeholder affected by the problem is the finance officer
because he is responsible for evaluating the financial viability
of the diverse acquisition alternatives in advising the project
manager. Consequently, the finance officer must be diligent in
the evaluation measures to ensure the right results have arrived
under the evaluation considerations. The information and
communication commissioner of the organization is also a
stakeholder affected by the problem resolution. The information
and communication technician will be responsible for advising
the team on the various technical dimensions of the
communication system. Thus, the technician will be concerned
with the value of the technical assistance given in allowing the
team to make an informed choice. Finally, the Chief Executive
Officer of the CMS Bank is another stakeholder affected by the
problem. The CEO is answerable to the investors and owners on

7. the efficiency communication system that will be acquired.
Accordingly, the CEO will be concerned with ensuring that the
team assigned in resolving the problem is competent and
trustworthy in delivering value to the investors and
shareholders.
Problem Statement
CMS Bank management has considered the problem is
determining the optimal communication system in reaching the
clients at the timely speed possible. Thus, the problem focuses
on determining the system that will deliver messages efficiently
to the customers at a lower cost compared to the current
communication system being deployed in the organization.
Objectives
1. Increase customer confidence
2. Promote customer loyalty
3. Communication efficiency
4. Cost saving
5. Attract more clients
6. Increase call volume per second
7. Enhanced market image
Decision Alternatives
The determination of the alternatives to select has been
conducted using brainstorming, market research, meetings, and
consultation. The brainstorming approach entails gathering a
list of alternatives through spontaneous ideas from the group
members. The market research determination involves a diligent
process of identifying viable alternatives in the market using
certain considerations and measures (Kerzner, 2015). The
meeting approach employed involves assigning a given select
committee to come up with the list of the possible alternatives
(Lock, 2009). Lastly, the consultation entails hiring an expert to
advise on the best alternatives the organization should focus on
the selection process.
However, other alternative methods of voting, and consensus,
could have been employed. The groupthink involves engaging
as a group to determine the diverse alternatives to consider. The

8. consensus approach involves the members agreeing on the
different set of alternatives that will be evaluated in the
selection process. In contrast, the voting approach individuals
selecting their alternative and the alternatives with the highest
votes are picked (Kerzner, 2015). Finally, three options have
been chosen that include Oracle Communication, IBM
Communication, and the Cisco Communication were selected.
Evaluation Considerations and Evaluation Measures
In determining the best alternative to select among the three,
technical flexibility was employed. The technical flexibility
evaluation consideration focuses on the alternative that has the
best flexibility capability with the advancement of the
communication technologies (Kerzner, 2015). This evaluation
consideration was critical in selecting the optimal alternative to
select due to the spontaneous changes in the technology in the
contemporary environment. Thus, the flexibility capacity of a
given alternative is critical in saving the future cost of
acquiring new communication software.
Nevertheless, other relevant evaluation methods could have
been employed in the analysis including cost-benefit method,
payback period, and the net present value. The cost-benefit
analysis involves comparing the cost of acquiring a given
alternative compared to the benefits it will give (Brealey,
Myers, & Allen, 2011). Thus, the alternative with the highest
value gain is selected as the optimal investment.
The net present value on the other side considers the present
value of the future cash flows minus the initial cost incurred of
a given alternative (Brealey, Myers, & Allen, 2011). Thus, the
alternative with the highest net present value is selected as the
best investment decision. Equally, the alternatives can only be
considered for consideration under the net present value if they
have a value equal to zero or above. The potential of the
alternatives to having a negative net present value will deem
their rejection (Brealey, Myers, & Allen, 2011).
In contrast, the payback period entails determining the duration
a given alternative will take to recover the cost incurred

9. (Brealey, Myers, & Allen, 2011). Accordingly, the alternative
with the least recovery duration is selected the optimal
alternative in the analysis. Furthermore, the organization sets
the maximum acceptable payback period (Brealey, Myers, &
Allen, 2011). Thus, the alternatives will all be rejected they
exceed the payback period policy of the organization.
However, these three evaluations were not considered since the
communication systems by the three companies had a marginal
cost difference. The cost benefit analysis, net present value, and
payback period all concentrate on the financial measures.
Moreover, the quality consideration ranked higher compared to
cost in the evaluation measures of determining the optimal
alternative to select (Lock, 2009). Thus, the technical flexibility
evaluation consideration emerged as the best approach that
could assess the quality of the alternatives in matching the
needs of the organization.
Resources
In making the final capital investment decision, diverse
resources will be employed in concluding the decision.
Accordingly, the resources that will be utilized and consulted in
the final decision have been listed below.
1. Qualified quality assessor
2. Information and communication quality experts
3. Information and communication security risk assessment
4. Evaluation software
References
Brealey, R. A., Myers, S. C., & Allen, F. (2011). Principles of
corporate finance. New York: McGraw-Hill.
Kerzner, H. (2015). Project management 2.0: Leveraging tools,
distributed collaboration, and metrics for project success.
Hoboken, New Jersey: John Wiley & Sons.
Lock, D. (2009). The essentials of project management.
Aldershot, Hampshire: Gower.