Telecom Italia - Progetto Archimede

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Telecom Italia - Progetto Archimede

  1. 1. GRUPPO TELECOM ITALIA Enterprise 2.0 Paris 21/03/2013 ‘Archimede’ project in Telecom Italia Alessandra Pelagallo
  2. 2. 21th March 2013 Enterprise 2.0 Archimede
  3. 3. 21th March 2013 Enterprise 2.0 Archimede Working in Technology - Operations Management division. Responsible of the Archimede Project since 2008, from concept to implementation Welcome and thank you Telecom Italia offers technological infrastructures and platforms in which voice and data are converted into advanced telecommunications services - as well as the latest ICT and media solutions. In addition to its domestic Italian leading position, the Group has a significant presence in Latin America
  4. 4. 21th March 2013 Enterprise 2.0 Archimede Are you sure… … your experts’ideas are the only and best ones? …you know your processes better than anyone else in your organization? …you know every detail of the processes you manage? …processes can’t get better and more efficient maybe just with little adjustments? …you don’t need a better knowledge sharing? …you are using all available resources for your business value generation? …NET- working is NOT-working? Just to provoke…before telling you our ‘Archimede experience’
  5. 5. 21th March 2013 Enterprise 2.0 Archimede Telecom Italia’s ideas’ contest to enhance business innovation processes collecting ideas directly from ~22.600 Technology on field employees Archimede: what it is =
  6. 6. 21th March 2013 Enterprise 2.0 Archimede
  7. 7. 21th March 2013 Enterprise 2.0 Archimede Different backgrounds Different backgrounds OPENOPEN ACCESSACCESS ~20.000 employees~20.000 employees Different skills and jobsDifferent skills and jobs Hundreds of different working places Hundreds of different working places Archimede: the context 2008
  8. 8. 21th March 2013 Enterprise 2.0 Archimede Archimede: how It was born  Bottom up suggestions to enhance business processes  Knowledge sharing - Best practices  Direct and no- hierarchical communication between local divisions and headquarter HEADQUARTER LOCAL DIVISIONS
  9. 9. 21th March 2013 Enterprise 2.0 Archimede ‘That is something NOT serious’ ‘We already know everything we have to know’ ‘There is not time to partecipate, people are working!’ ‘I get processes’innovation from a pool of expert engeneers!’ Potential obstacles ‘I don’t partecipate – because nothing changes’ ‘I already told my boss my idea but he didn’t like it’ ‘The winners are always the same people!’
  10. 10. 21th March 2013 Enterprise 2.0 Archimede 1 TRANSPARENCY - QUALITY3 ENHANCE BUSINESS PROCESSES - EFFICIENCY2 Archimede: goals INVOLVE PEOPLE
  11. 11. 21th March 2013 Enterprise 2.0 Archimede Archimede: extending and expanding 2008 2009 2010 2011 2012 EXTENSION TO OTHER 2 DEPARTMENTSEXTENSION TO OTHER 2 DEPARTMENTS Customer Care realease Sales release Sparkle release
  12. 12. 21th March 2013 Enterprise 2.0 Archimede Archimede: target and topics TARGET TOPICS ~22.6OO TECHNOLOGY EMPLOYEES MAIN TOPICS DEFINED IN ADVANCE I.E: 4 TECHNICAL BUSINESS RELATED TOPICS + 2 NON TECHNICAL
  13. 13. 21th March 2013 Enterprise 2.0 Archimede Archimede: the ideas’ format ISSUE SOLUTION BENEFITS OPEN POINTS  Partecipants can provide solutions to other partecipants’ issues  Interfunctional knowledge sharing Geographical interchange
  14. 14. 21th March 2013 Enterprise 2.0 Archimede
  15. 15. 21th March 2013 Enterprise 2.0 Archimede Archimede: the 2.0 evolution of ideas Comments ‘Likes’ ‘SuperIdeas’ Invitations Groups Suggestions
  16. 16. 21th March 2013 Enterprise 2.0 Archimede Archimede: what we got Comments 24.087 AccessesUnique visitors 54.98410.767 Number of Ideas 15.582 2012 48% target ! 15% solutions/issues from different divisions !
  17. 17. 21th March 2013 Enterprise 2.0 Archimede Archimede’s evolution:+ participation,+ quality Archimede 5 Archimede 4 Archimede 3 Archimede 2 Archimede PerMutare Archimede
  18. 18. 21th March 2013 Enterprise 2.0 Archimede Archimede: the experts’ evaluation system TRANSPARENCY HOMOGENEITY ON EVALUATION EVALUATION ON CLUSTERS OF IDEAS INTERFUNCTIONAL EXPERTS EVALUATION TEAMS (1 PER TOPIC) 100% IDEAS EVALUATED 100% IDEAS EVALUATED SELECTION OF BEST IDEAS FOR DEPLOYMENT
  19. 19. 21th March 2013 Enterprise 2.0 Archimede Archimede: the grading matrix Gradingmatrix Customer satisfaction Cost savings Time reduction Implementability Innovation 1 2 3 4 5 QUALITY EFFICIENCY Transparency TRANSPARENCY Evaluation Market impact EFFICACY 1 2 3 4 5 6 7 8 9 10 Parameters
  20. 20. 21th March 2013 Enterprise 2.0 Archimede Archimede: participants’ evaluation system  Voting – ranking  Auto selection of best ideas  ‘Jolly’ on winning ideas Participants recognize quality!
  21. 21. 21th March 2013 Enterprise 2.0 Archimede Archimede: outcomes for the company BEST PRACTICES EXTENDED BEST PRACTICES EXTENDED ACTION PLANSACTION PLANS PROJECTS’FEEDBACK ON A EXTENDED SAMPLE IN A QUICK AND CHEAP MANNER PROJECTS’FEEDBACK ON A EXTENDED SAMPLE IN A QUICK AND CHEAP MANNER OPERATIONAL DETAILS PROVIDED OPERATIONAL DETAILS PROVIDED IDEAS’ IMPLEMENTATION IDEAS’ IMPLEMENTATION ORGANIZED KNOWLEDGE SYSTEM FOR NEW STARTS UP
  22. 22. 21th March 2013 Enterprise 2.0 Archimede Archimede: impacts of ideas' implementation EMPLOYEES PERSONAL EQUIPEMENTS/ ORGANIZATION IT SYSTEMS PROCESS INNOVATION 71% of awarded ideas!
  23. 23. 21th March 2013 Enterprise 2.0 Archimede Examples of ideas
  24. 24. 21th March 2013 Enterprise 2.0 Archimede Examples of ideas
  25. 25. 21th March 2013 Enterprise 2.0 Archimede Other ideas…International adoption 3.320 people in the company adopted 943 kids
  26. 26. 21th March 2013 Enterprise 2.0 Archimede Archimede, lessons learned: it works! •Top management commitment •Detailed project plan – timing, goals, owners, kpi… •Brand awareness • Successful project management • Engagement • Gamification • Transparency • Promise • Capillary communication • Feedback • Participants are the most important! 2008 2013
  27. 27. 21th March 2013 Enterprise 2.0 Archimede THANK YOU alessandra.pelagallo@telecomita lia.it

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