Gamification: the Employee Engagement Solution for Call Center. Engaging work culture is gaining force. Here's why Call Center Managers should pay attention.

1. GAMIFICATION
A Fresh Take on Employee
Engagement for Call
Centers

2. Employee engagement is key to growing
any business. Engaged employees are
more motivated because they feel
connected to organizational goals and
progress. Companies that work to
create an engaging culture are able to
lower turnover rates, provide better
service, and even increase sales and
profit margins.
On average, according to the Quality
Assurance and Training Connection
(QATC), US call centers have a
turnover of 30% to 45%. Turnover
costs for a call center of about 50
employees can amount to more than
$100,000 yearly including the cost of
recruiting, hiring, and training new
employees.
engaging work culture is
gaining force
Here’s why Call Center managers
should pay attention

3. Why Call
Centers Are
Investing in
Gamification
By establishing a
gamification-based
strategy, employers can:
Establish a more dynamic
culture, that incentivizes
improvement with recognition.
Advance healthy competition and
collaboration that encourages
employees to contribute actively to
team goals.
Increase accountability with
consistent feedback and
recognition.
Improve data quality by engaging
employees with their own
performance metrics.

4. 87% more productive
84% more engaged
82% hAPPIER at work
85% would spend more time on gamified software
According to the 2018 Talent
LMS Gamification at Work
Survey
employees find gamification makes
them feel

5. Setting goals and effective ways to measure progress.
Up-to-date information allows managers and employees to keep a close
eye on results.
Providing consistent and personalized feedback.
By having reliable and up-to-date information for individuals and teams,
managers can provide more personalized feedback for employees.
Improving engagement and motivation.
Greater data visibility can improve employee motivation by providing
consistent measures of performance.
ManagementStrategies&Gamification
inCallCenters
Recognizing and celebrating achievements.
By keeping track of results and setting goals, achievements become
clearer and can be recognized.

6. According to
Wikipedia, a
goal
is a desired
result
or possible
outcome that a
person envisions,
plans and
commits to
How Leaderboards can improve
employee engagement
Hurrah! Leaderboards uses modern technology to take gamification
and live data visualization to another level!
REAL TIME BROADCASTING
Digital Leaderboards solutions allow automatic updating from
CRM data.
INSTANT ACKNOWLEDGEMENT
Companies can instantly recognize employees achievements,
and celebrate with the whole team.
EVERYTHING IN ONE PLACE
With Hurrah! you can also share news, messages and reports.

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