Overview of BostonCoach & how we help our clients reduce, manage and control ground spend

1. “A smooth ride
has very little to do with the car.”
— Steve Jackson, Chauffeur
Why BostonCoach?
Value. Everyone’s looking for more value. The good news is that BostonCoach continues to be the best
value in ground transportation. And what we offer goes well beyond our ability to make your transportation
budget take you further. Safety. Reliability. Convenience. Efficiency. They’re all essential features of BostonCoach
service. In fact, BostonCoach supports your bottom line and your business goals. Here’s how:
Reliability. We’ll get you from point A to point B — and all the Safety and peace of mind. BostonCoach chauffeurs
other points in between — in comfort and on time. undergo extensive background checks and drug testing, and their
driving is monitored by in-vehicle cameras. In addition:
• We continually measure and improve our on-time
performance level, which exceeds 98%, including traffic • Our training program exceeds industry standards.
and weather delays, airport inefficiencies and client • Chauffeurs attend 60 hours of classroom and on-the-
booking errors. road training, including instruction in client relations
• Our Net Promoter Score (a measure of clients’ and confidentiality.
willingness to refer us to friends and colleagues) is in • Our affiliate partners undergo an exhaustive selection
the 95th percentile for any industry. and screening process, including inspection of insurance
and service standards, credit rating, condition of fleet,
personnel background checks and more.
Viability. We’re here to stay. So when you need us, we’ll be
there for you, because we:
Reduce. Manage. Control. At BostonCoach,
• Operate debt-free.
we understand that you need to reduce, manage and control
• Are owned by Fidelity Investments.
your spend through vendor consolidation and policy compliance.
• Invest in our people, vehicles, processes and systems,
regardless of the economic environment. • With a complete range of services and worldwide
availability, BostonCoach is your one-stop solution for
ground transportation. No need to try to track and
trend multiple vendors.
Responsiveness. When service incidents arise, BostonCoach • We can help you keep travelers on the right path with
staff act fast.We resolve all issues within 48 hours, plus: usage and spend reports; by setting policy limits on
• The entire company, including the CEO, is alerted your accounts and subaccounts; even by communicating
immediately as soon as an incident is reported. your travel policy to your travelers.
• To improve our service capabilities, we systematically
review incident trends and causes.
• Our answer rate is 96% in 20 seconds — far better
than the industry standard.
Start your next trip at BostonCoach.com. Or call 800-672-7676.
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2. “Our job is to make our clients’
experience and their expectations
one and the same.”
— Jack Degnan, Chauffeur
What drives us? Our values.
• I go the extra mile in all I do.
Safety. Courtesy. Integrity. Putting the client first,
• I am empowered to make every client feel like a VIP.
always. These are the values that infuse everything
• I treat every person with respect.
we do. You’ll experience them in every interaction
with BostonCoach. • I always communicate honestly and responsively.
• Together we are extraordinary.
Where is BostonCoach?
Across the country.
We provide transportation in Washington
Maine
New Hampshire
thousands of cities and towns in Vermont
Montana North Dakota
the United States alone. Meeting Oregon Minnesota Massachusetts
Wisconsin
Idaho
in Miami? Presentation in South Dakota New York Rhode Island
Michigan
Wyoming Connecticut
Princeton? Benefit in Berkeley? Pennsylvania
Iowa
New Jersey
Nebraska
We’ve got you covered. Ohio
Indiana
Nevada Illinois Delaware
West
Utah
Virginia Maryland
Virginia
Colorado
Around the world. Kansas Missouri
California Kentucky
North Carolina
With more than 25,000 vehicles Tennessee
South
Oklahoma
Arizona Arkansas Carolina
at our disposal, we offer service New Mexico
Alabama Georgia
on 6 continents in almost Mississippi
40 countries in more than Texas Louisiana
300 metropolitan markets Florida
outside the United States.
Wherever business takes you,
BostonCoach is there.
Start your next trip at BostonCoach.com. Or call 800-672-7676.
Copyright © 2009 BostonCoach. All rights reserved. 3/09