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Live Virtual Help Desk
- 2. About Live Virtual Help Desk We utilize your infrastructure and legacy data to support your clients, your way!
- 3. We utilize your infrastructure and legacy data to support your clients, your way! Services and Software Support
- 4. We utilize your infrastructure and legacy data to support your clients, your way! NOC Response Times
- 5. We utilize your infrastructure and legacy data to support your clients, your way! Our Process
- 6. Help Desk and NOC Support We utilize your infrastructure and legacy data to support your clients, your way!
- 7. Server Support We utilize your infrastructure and legacy data to support your clients, your way!
- 8. Benefits We utilize your infrastructure and legacy data to support your clients, your way!
- 9. Final Points We utilize your infrastructure and legacy data to support your clients, your way!
- 10. Scott A. Anderson Vice President Live Virtual Help Desk Direct – 866-677-3256 x 404 Mobile 404-694-2060 Email: Scott.Anderson@livevhd.com Business Hours – Non Server $15 Per Unit, Per Month Business Hours – Non Server Support + NOC $20 Per Unit, Per Month Business Hours “Simple Server” Support $15 Per Unit, Per Month 24x7 “Simple Server” Support $20 Per Unit, Per Month 24 x 7 Non Server Support $20 Per Unit, Per Month 24 x 7 Non Server Support +NOC $25 Per Unit, Per Month 24 x 7 Server NOC Support $59 Per Unit, Per Month Business Hours = 8am to 6pm in the time zone local to the customer (globally) Simple Server Support = Service Restarts, Reboots, User Account administration, Disc administration, rudimentary troubleshooting with escalations. NOC SUPPORT = Full NOC Monitoring + Remediation. We utilize your infrastructure and legacy data to support your clients, your way!
Editor's Notes
- NEW! Easily Depict the Network with Network Mapping Leveraging several discovery techniques, PacketTrap MSP automatically discovers your LAN or WAN and produces easy-to-view network topologies. These diagrams are automatically updated when devices are added or removed from the network. Supporting the need for monitoring, visualization and planning for the future of your network, network mapping is an invaluable feature. PacketTrap MSP’s network mapping produces a multi-level, comprehensive, easy-to-view network map for your entire network. Drill into devices and links for granular statics on performance and other key metrics. Auto-creation of topology maps Automatic changes to maps as devices are added Ability to drag and drop devices to create customized views