2. DR.ALAA GARAD
‫د‬.‫جراد‬ ‫عالء‬
• Chair | Advisory Board University of Salford UAE
• CEO | Investors in People UAE
• Assessor and Juror | Excellence Awards the UAE
and KSA.
• Columnist | Emarat AlYoum Newspaper UAE
• Master in Quality Management
• PhD in Organisational Learning and Excellence.
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3. www.alaagarad.com
3 EFQM Model

4. RADAR Logic

5. LEARNING
LEVELS
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Individual Learning
Team Learning
Organizational
Learning

6. INDIVIDUAL
LEANRING
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Mentorin
g
Coaching Reflection
Cross-
Training
Informal
Learning
Job
Rotation
Conferenc
es

7. TEAM
LEARNING
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Problem-
Solving
Teams
Quality
Circles
Cross-
Functiona
l Teams
Action
Learning
Sets
After
Action
Reviews

8. ORGANISATIONAL
LEARNING
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Quality
Awards
Benchmarkin
g
Self-
Assessmen
t
Mystery
Shopping
Suggestion
Systems
Feedback
Loops
SWOT
Analysis
Audit

9. 1- COACHING
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10. 2- MENTORING
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11. 3- REFLECTION
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12. 4- CROSS-TRAINING
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13. LEVEL TWO:
TEAM LEARNING
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14. 5- AFTER-ACTION REVIEWSwww.alaagarad.com
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1. What was supposed to be done?
2. What went right?
3. What went wrong?
4. Why?
5. What to be done next time?

15. 6- PROBLEM SOLVING
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16. 7-TEAM LEARNING CIRCLES
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17. LEVEL THREE
ORGANISATIONAL LEARNING
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18. 8- QUALITY AWARD
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19. 9- BENCHMARKING
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20. 10-SUGGESTION SYSTEM
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21. 11-‫الذاتي‬ ‫التقييم‬
SELF-ASSESSMENT
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22. 12-ORGANIZATIONAL DIALOGUE
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23. 13-FEEDBACK LOOPS
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24. 14-AUDIT
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25. 15- MYSTERY SHOPPING
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26. IT IS NOT THE SAME!
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OL
OL Tools
OL Tools
OLTools
The Learning Organisation

27. Edward Deming
LEARNING IS NOT COMPULSORY,
NEITHER IS SURVIVAL!
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28. IT ISVERY DANGEROUS TO STOP
LEANRING;
IT MORE DANGEROUS TO LEARN,THEN
TO FAIL INTAKING ACTION.
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29. www.alaagarad.com
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garad@alaagarad.com
@Alaa_Garad