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Workspace Awareness without Overload: Contextual Filtering of Social Interactions 19/07/2009,  Smart Offices and Other Workspaces, Workshop of the Intelligent Environments 2009 conference, Barcelona, Spain Adrien Joly  ♠, ♣ , Pierre Maret  ♦ , Johann Daigremont  ♠ ♠  Alcatel-Lucent Bell Labs France  ♣  Université de Lyon, LIRIS UMR 5205, INSA de Lyon ♦  Université de Lyon, Laboratoire Hubert Curien, UMR CNRS 5516
Abstract and scope ,[object Object],[object Object],[object Object],Knowledge Management Social Networking Context- Awareness CSCW ,[object Object]
Ordre du jour ,[object Object],[object Object],[object Object],[object Object],[object Object]
1 Motivation
Motivation ,[object Object],Office n°1 buy  Office n°2 sell  Office n°3 drive  Office n°4 test  they  miss  communication/collaboration  opportunities lack of  capitalization  leads to  work duplication
Motivation : « 1.0 » communication tools Office n°1 buy  Office n°2 sell  Office n°3 drive  Office n°4 test  Communication tools  can help to  increase awareness  and  initiate discussions I want to buy a car. Do you guys sell one? Context 1.0: hierarchy
Motivation : « 1.0 » communication tools Communication tools  can help to  increase awareness  and  initiate discussions …  BUT make  Awareness  very  time-consuming ! SPAM! My baby has just born He is so cute! Pills for sale -80% !!!! Office n°1 buy  Office n°2 sell  Office n°3 drive  Office n°4 test  I want to buy a car. Do you guys sell one? I want to sell my car. Anybody need one? I like driving cars. Can I test yours? I work for a magazine Cars wanted for test Context 1.0: hierarchy
Motivation : « 2.0 » communication tools ,[object Object],Context 2.0: content
Motivation ,[object Object],Content Sharing Expertise Promotion Social Notification Context 2.0: content
Motivation ,[object Object],Numerous platforms to  maintain  and  follow manually... Awareness turns to Overload Context 2.0: content
Motivation ,[object Object],Content Sharing Expertise Promotion Social Notification Filter Enterprise worker Contributions Expertise Activities Status Updates Contacts Resources Recognition Needed Context 3.0: activity
2 Proposed solution
Proposed solution ,[object Object],Office n°1 buy  Office n°2 sell  Office n°3 drive  Office n°4 test  they  miss  communication/collaboration  opportunities lack of  capitalization  leads to  work duplication ??? ??? ??? ???
Proposed solution Office n°1 buy  Office n°2 sell  Office n°3 drive  Office n°4 test      Contextual Notification Framework    Filtered Ambient Awareness context notifications context notifications context notifications context notifications
Proposed solution – Use case ,[object Object],Alice Bob Carol    Contextual Notification Framework context notifications context notifications context notifications ??? ???
Proposed solution – Use case ,[object Object],Alice Bob Carol    Contextual Notification Framework context notifications context notifications context notifications ??? ???
Proposed solution – Use case ,[object Object],[object Object],Alice Bob Carol    Contextual Notification Framework context notifications context notifications context notifications ??? ???
Proposed solution – Use case ,[object Object],[object Object],[object Object],Alice Bob Carol    Contextual Notification Framework context notifications context notifications context notifications Bob SOS! Similar context
Proposed solution – Use case ,[object Object],[object Object],[object Object],Alice Bob Carol    Contextual Notification Framework context notifications context notifications context notifications Bob SOS! Similar context Transparent context updates Contextually relevant notifications New opportunities for communication and exchange Less cognitive overload
3 The Contextual Notification Framework
The Contextual Notification Framework - architecture Context aggregator Desktop activity sniffers Social notifier Contextual Filter Enterprise worker User’s workstation Infrastructure Interaction logs (REST interface) High level context Proposed notifications
The Contextual Notification Framework – Theoritical dataflow User Framework KB Low-level data and events Categorization Aggregation Filtering and aggregation Personalization Synthesis Notifi- cation Evt Evt Evt Event User's context UC1 UC3 UC2
The Contextual Notification Framework – Context and Events ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Event
The Contextual Notification Framework – Context and Events - Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bob is trying to compile a module Adrien's browsing topic changed Pierre contributed to the report Event survey   social  networking  mashup community   facebook twitter  ambient awareness   people report  deliverable project-Thunder ms-word   WP5 contribution  comments partners  minutes
The Contextual Notification Framework – Context and Events – Detailed example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Event com.eclipse.compile() alcatel-lucent.com/~bob 2009-03-17 14:15.01 Origin: localhost:80/firefox?tabs development(13)... Bob is trying to compile a module
4   First results
Appendix: Intended context providers Done
First results – from web navigation to contextual clouds ,[object Object],[object Object]
First results – instantiating the framework User Framework KB Low-level data and events Categorization Aggregation Filtering and aggregation Personalization Synthesis Notifi- cation Event Contextual cloud Stop words Browsed web pages  (events) Keyword extraction (del.icio.us...) Aggregation Event: Opening, closing, focusing on a page Evt Evt Evt Cloud similarity evaluation Similarity graph Sidebar UC1 UC3 UC2 User's context
First results – current implementation Context aggregator Desktop activity sniffers Social notifier Contextual Filter Enterprise worker User’s workstation Infrastructure Interaction logs Contextual cloud Proposed notifications SemanticProxy Web service Keyphrase Extraction Algorithm Del.icio.us REST API Internet HTML Meta extractor Firefox sniffer Firefox tab events Sidebar Similarity graph
First results – comparing four context cloud extractors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Collaborative annotation gives a better description of the context
  Discussion
Discussion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
www.alcatel-lucent.com www.alcatel-lucent.com
References ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Background on CSCW Computer-Supported Collaborative Work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Previous works
Research issues ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Workspace Awareness without Overload: Contextual Filtering of Social Interactions

  • 1. Workspace Awareness without Overload: Contextual Filtering of Social Interactions 19/07/2009, Smart Offices and Other Workspaces, Workshop of the Intelligent Environments 2009 conference, Barcelona, Spain Adrien Joly ♠, ♣ , Pierre Maret ♦ , Johann Daigremont ♠ ♠ Alcatel-Lucent Bell Labs France ♣ Université de Lyon, LIRIS UMR 5205, INSA de Lyon ♦ Université de Lyon, Laboratoire Hubert Curien, UMR CNRS 5516
  • 2.
  • 3.
  • 5.
  • 6. Motivation : « 1.0 » communication tools Office n°1 buy  Office n°2 sell  Office n°3 drive  Office n°4 test  Communication tools can help to increase awareness and initiate discussions I want to buy a car. Do you guys sell one? Context 1.0: hierarchy
  • 7. Motivation : « 1.0 » communication tools Communication tools can help to increase awareness and initiate discussions … BUT make Awareness very time-consuming ! SPAM! My baby has just born He is so cute! Pills for sale -80% !!!! Office n°1 buy  Office n°2 sell  Office n°3 drive  Office n°4 test  I want to buy a car. Do you guys sell one? I want to sell my car. Anybody need one? I like driving cars. Can I test yours? I work for a magazine Cars wanted for test Context 1.0: hierarchy
  • 8.
  • 9.
  • 10.
  • 11.
  • 13.
  • 14. Proposed solution Office n°1 buy  Office n°2 sell  Office n°3 drive  Office n°4 test      Contextual Notification Framework  Filtered Ambient Awareness context notifications context notifications context notifications context notifications
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. 3 The Contextual Notification Framework
  • 21. The Contextual Notification Framework - architecture Context aggregator Desktop activity sniffers Social notifier Contextual Filter Enterprise worker User’s workstation Infrastructure Interaction logs (REST interface) High level context Proposed notifications
  • 22. The Contextual Notification Framework – Theoritical dataflow User Framework KB Low-level data and events Categorization Aggregation Filtering and aggregation Personalization Synthesis Notifi- cation Evt Evt Evt Event User's context UC1 UC3 UC2
  • 23.
  • 24.
  • 25.
  • 26. 4 First results
  • 27. Appendix: Intended context providers Done
  • 28.
  • 29. First results – instantiating the framework User Framework KB Low-level data and events Categorization Aggregation Filtering and aggregation Personalization Synthesis Notifi- cation Event Contextual cloud Stop words Browsed web pages (events) Keyword extraction (del.icio.us...) Aggregation Event: Opening, closing, focusing on a page Evt Evt Evt Cloud similarity evaluation Similarity graph Sidebar UC1 UC3 UC2 User's context
  • 30. First results – current implementation Context aggregator Desktop activity sniffers Social notifier Contextual Filter Enterprise worker User’s workstation Infrastructure Interaction logs Contextual cloud Proposed notifications SemanticProxy Web service Keyphrase Extraction Algorithm Del.icio.us REST API Internet HTML Meta extractor Firefox sniffer Firefox tab events Sidebar Similarity graph
  • 31.
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  • 36.
  • 37.

Editor's Notes

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