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Knowledge Management ESCP EAP


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this is the presentation for ESCP EAP students by IMI's Lukas Ritzel

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Knowledge Management ESCP EAP

  1. 1. Management Development Seminar Knowledge Management or the missed out corporate resource For Students from ESCP-EAP By Lukas Ritzel, Feb 2008
  2. 19. <ul><li>Miro </li></ul><ul><li>Nationality: former Yugoslavia </li></ul><ul><li>Expertise: Just about every single corner of our school </li></ul><ul><li>Jobtitle: Maintenance </li></ul><ul><li>Joblevel Knowledge Worker </li></ul><ul><li>Describe his knowledge </li></ul><ul><li>> tacit knowledge </li></ul>
  3. 22. Competitive Market Collaboration Tools Job 4 life / ever learning Everybodies Brain
  4. 25. The Type of People Now Employed <ul><li>“ Silent” Generation (born 1930-1945) </li></ul><ul><ul><li>Born with the military technologies that were to lead to analog, digital and virtual technologies </li></ul></ul><ul><li>“ Baby-Boom” Generation (born 1945-1960) </li></ul><ul><ul><li>Born with the analog and space technologies that accelerated the development of digital technologies </li></ul></ul><ul><li>Generation “X” (born 1960-1975) </li></ul><ul><ul><li>Born among analog technologies (telephone, TV), witnessed and participated in the development of digital technologies </li></ul></ul><ul><li>Generation “Y” (born 1975-1990) </li></ul><ul><ul><li>Born with the first generation of digital technologies, witnessed and participated in the development of networked technologies </li></ul></ul><ul><li>… and NEW streaming into the corporate, Net-Generation “e” (born 1990-2008) </li></ul><ul><ul><li>Consider computers and the Internet as ‘natural’ as telephones and refrigerators </li></ul></ul><ul><ul><li>Ready to share (flickr wedding pictures, blogspehere) </li></ul></ul>
  5. 26. Portrait of a 3 rd Millennium Employee Net-gen <ul><li>Adaptable, flexible, creative, problem-solver, decision-maker, eager to learn continuously </li></ul><ul><li>Multi-linguist </li></ul><ul><li>Power-user of ICT </li></ul><ul><li>Generator of economic, social and environmental value </li></ul>
  6. 27. What do they DO different? NET Gen
  7. 28. YOU are the NET Generation
  8. 29. What did we learn so far? <ul><li>Knowledge is everywhere </li></ul><ul><li>There are many current drivers that enable knowledge creation and capturing </li></ul><ul><li>Knowledge can be rather complex </li></ul><ul><li>Tacit knowledge is difficult to capture using traditional methods </li></ul><ul><li>You have to deal with different types of people having different strengths and capacities </li></ul><ul><li>AND you manage it all </li></ul><ul><li>BUT is this IT ! </li></ul>
  9. 30. The knowledge is the network How knowledge in the area of Web2.0 creates it’s own dynamic, it’s own life
  10. 32. Effective networks are: <ul><li>Decentralized </li></ul><ul><li>Distributed </li></ul><ul><li>Dynamic </li></ul><ul><li>Democratic </li></ul>
  11. 33. This sounds like something we all know and use daily
  12. 35. Web 1.0 was for specialists, for huge serves who knew what is good for US.
  13. 38. Wikipedia – the crowd is smart
  14. 39. CrowdSourcing
  15. 40. The crowd is ready to work. So who’s hiring? Companies in a wide array of industries create ways to use the intelligence and creativity of distributed labor.
  16. 41. Threadless .com This hipster company prints T-shirts with designs submitted to its Web site. It expects to earn $20 million in revenue this year. .com
  17. 42.
  18. 43. Is there more? Web2.0
  19. 44. Share: HP users help each other out <ul><li>Question: Apr 10, 2007 </li></ul><ul><ul><li>I have been getting a problem when searching using Google. </li></ul></ul><ul><ul><li>When I get the results and click on one of them it redirects me to another site and not to the selected site. </li></ul></ul><ul><li>Answer: Apr 11, 2007 </li></ul><ul><ul><li>You have spyware. Use spyware removal software. </li></ul></ul><ul><ul><li>Update to the latest signatures before starting scan. </li></ul></ul><ul><ul><li>Your problem will be solved. </li></ul></ul>
  20. 45. Manpower goes virtual
  21. 46. Competencies of a knowledge manager <ul><li>Personal interests </li></ul><ul><ul><li>Music/sports collections, events, statistics, trivia </li></ul></ul><ul><ul><li>Reading, listening to radio stations, playing bridge </li></ul></ul><ul><ul><li>Restaurant finder, social/travel director, grammarian </li></ul></ul><ul><li>Journalist </li></ul><ul><ul><li>Published a hand-printed newspaper, reported, edited </li></ul></ul><ul><ul><li>Wrote obscure news and facts on the blackboard </li></ul></ul><ul><ul><li>Ran a radio station, broadcast basketball games </li></ul></ul><ul><ul><li>Published newsletters, intranets, company who’s who list </li></ul></ul><ul><li>Computer Scientist and Manager </li></ul><ul><ul><li>Wrote computer programs </li></ul></ul><ul><ul><li>Designed reusable programs, routines, operating system </li></ul></ul><ul><ul><li>Managed computer services, consulting, marketing </li></ul></ul>
  22. 47. What I must do as a knowledge manager <ul><li>Communicator and Storyteller </li></ul><ul><ul><li>Tell stories </li></ul></ul><ul><ul><li>Send useful email (not hoaxes, urban legends, jokes) </li></ul></ul><ul><ul><li>Publish newsletters, articles, blogs, presentations, book </li></ul></ul><ul><li>Practice knowledge management </li></ul><ul><ul><li>Attributes: Caring, sharing, and daring </li></ul></ul><ul><ul><li>Activities: Share, Innovate, Reuse, Collaborate, Learn </li></ul></ul><ul><ul><li>Roles: Leader, Manager, Project Manager, Analyst, Guru </li></ul></ul><ul><ul><li>Expert: in people, process, and technology components </li></ul></ul><ul><li>All 3 Tipping Point roles </li></ul><ul><ul><li>Connector: reach out, meet people, weave networks </li></ul></ul><ul><ul><li>Maven: answer man, search expert, knowledge master </li></ul></ul><ul><ul><li>Salesman: try things out, engage, persuade </li></ul></ul>
  23. 48. What KM let their staff do
  24. 49. Promote wide range of tools
  25. 50. Promote ideas (from everywhere in the org chart) , implement brainstorming, measure performance, reward good ideas
  26. 51. How to Do Knowledge Management <ul><li>Share what you have learned, created, and proved </li></ul><ul><li>Innovate to be more creative, inventive, and imaginative </li></ul><ul><li>Reuse what others have already learned, created, and proved </li></ul><ul><li>Collaborate with others to take advantage of what they know </li></ul><ul><li>Learn by doing, from others, and from existing information </li></ul>
  27. 52. Knowledge Management Components classification metrics & reporting management of change workflow valuation social network analysis appreciative inquiry storytelling blogs wikis podcasts syndication &aggregation social software external access workflow applications process automation e-learning subscriptions points tracking reporting knowledge help desk goals & measurements incentives & rewards People culture & values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata & tags search engines archiving Process methodologies creation capture reuse lessons learned proven practices collaboration content management
  28. 53. Help me!: Which Web 2.0 tool would you use for each of these? <ul><li>Share </li></ul><ul><li>Publish your insights </li></ul><ul><li>Inform colleagues about a nugget of knowledge </li></ul><ul><li>Innovate </li></ul><ul><li>Improve upon a document with a group of colleagues </li></ul><ul><li>Meet new people to brainstorm and develop new ideas </li></ul><ul><li>Reuse </li></ul><ul><li>Find cool images to use in a presentation </li></ul><ul><li>Link to the good ideas of thought leaders, and expand upon them </li></ul><ul><li>Collaborate </li></ul><ul><li>Ask for help from others </li></ul><ul><li>Find a new job </li></ul><ul><li>Learn </li></ul><ul><li>Listen to an interview with an expert </li></ul><ul><li>Find out what the consensus position is on a given topic </li></ul><ul><li>Check about the “best” hotel for next company trip </li></ul>
  29. 54. Web 2.0: Search is the “ killer app“ of KM but not ONLY google!
  30. 55. Web 2.0: Threaded Discussions – im BOOT
  31. 56. Web 2.0: Blog –HRM course/ private
  32. 57. Web 2.0: Wiki – various projects
  33. 58. Web 2.0: Podcast – Swissness
  34. 59. Web 2.0: Social Networking Sites
  35. 60. Web 2.0: Spread and connect knowledge
  36. 61. Web 2.0: Check public reviews
  37. 62. Web 2.0: Virtual Worlds – Second Life
  38. 63. Possible Answers <ul><li>Share </li></ul><ul><li>Publish your insights - Blog </li></ul><ul><li>Inform colleagues about a nugget of knowledge - Threaded discussion </li></ul><ul><li>Innovate </li></ul><ul><li>Improve upon a document with a group of colleagues - Wiki </li></ul><ul><li>Meet new people to brainstorm and develop new ideas - Virtual world </li></ul><ul><li>Reuse </li></ul><ul><li>Find cool images to use in a presentation - Search engine </li></ul><ul><li>Link to the good ideas of thought leaders, and expand upon them - SlideShare </li></ul><ul><li>Collaborate </li></ul><ul><li>Ask for help from others - Threaded discussion </li></ul><ul><li>Find a new job - Social networking site </li></ul><ul><li>Learn </li></ul><ul><li>Listen to an interview with an expert - Podcast </li></ul><ul><li>Find out what the consensus position is on a given topic – Wiki </li></ul><ul><li>Check about the “best” hotel for next company trip Review Forum </li></ul>