This is the in-house News letter by Palm Insurance Brokers Pvt Ltd. This is meant for private circulation only.

1. THE PALM INSIGHTS
VERSION -1
30 APRIL, 2021
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WITH YOU FOR YOU ALWAYS

2. MESSAGE FROM
MANAGING DIRECTOR'S DESK
Warm Regards
ANAND VERMA
(MANAGING DIRECTOR)
CONTENTS
Message From MD's Desk
Editor's Note
Company Intro Desk
Palm In News
Industry Performance At Glance
Product of the Month
Our Corona Sewa Champions
Case Study
Client Engagement Activities
Client Testimonials
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I’m delighted to share the first edition of Palm Insights With the start of the journey in 2005, Palm Insurance remains
committed to being a ‘single window’ for all your insurance needs. Palm Insurance has become a trusted brand for
insurance needs for a range of customers from individual to corporates. We now have a track record of trusted and
satisfied clients for whom end to end solutions are being provided.
Keeping up with changing customer needs, our multidimensional support includes customised solutions for
maximum coverage, handholding support through our App Palm Care and E- portal Policy Anchor for ease of access.
Palm insights is a new milestone in this endeavour. We now bring you the latest information, new services, and
breakthrough case studies in the insurance sector. Insurance is now just a step and a button away.
India is going through unprecedented upheavals and hardship because of Covid 19. It is time now to be adequately
insured. Timely insurance can mitigate many risks related to hospitalisation and loss of livelihoods, among others.
Palm Insurance is your guide, friend and supporter during times of need. This is not just a one-time transaction, but a
long-term relationship. And we look forward to engaging with you all in the future.
EDITOR'S NOTE
Where to begin from? Just three months into the Organisation and I was
given an important task of being the Editor of our Newsletter “Palm
Insights” – our launch edition. Being the editor of Palm Insights has not
only been challenging but also a great learning experience in terms of
soliciting information and making various drafts before we all agreed on
the FINAL version. Palm Insights is a team effort where each one of us has
shared the knowledge and experience to make it a success.
I would especially like to Thank- Mr. Amit Singh for his vital inputs & Ms. Vaishali Tyagi who has worked hard to edit
and set the entire information for the launch issue.
The idea of this newsletter is to engage our Customers, Business Associates & our Employees on a monthly basis and
provide insights on the Company’s Performance, Industry Updates, Regulatory Developments, Expert’s opinion on
various topics of interests valuable to our Customers & Partners.
We are extremely delighted to share our First Edition of our Newsletter “Palm Insights”. We look forward to have
your views on the overall Design & Presentation of our newsletter. We also encourage our Customers, Business
Associates & Employees to send their articles for the future publications.
Warm Regards
ASMITA BARMASE
(HEAD- DIGITAL BUSINESS)

3. COMPANY INTRO DESK
Serving 150+ Corporate
Clients& SME’s
Client Retention Rate of
More than 99.1%
Growth Rates of More than
100% in last 2 Years
Serving 5 Lac + Lives in
Group Mediclaim Policies
Expertise In Handling Large
Property Claims Handled
Average Employee’s
Experience of More
than 10 Years
Dedicated Team For
Wellness & Employee
Engagement
Tie Up’s For Attractive
Deals & Discounts For
Employees.
Palm Insurance Brokers Pvt. Ltd. (www.palminsurance.in)
is an Insurance Broking Company registered under Insurance
Regulatory Development Authority (Insurance Brokers)
Regulation 2002 act with License No.-DB295/05 in the year
2005 as Direct Broker.
We provide entire range of services catering to Life and Non-
life Insurance Sectors and aim for total customer satisfaction.
We specialize in rendering risk management and related
insurance covers for Corporate, Professionals and Individuals
through our highly dedicated and qualified team of people
empowering us to offer solutions for all complex insurance
matters.
Web Enabled Corporate
Portal And Mobile App
Palm Insurance Brokers Pvt Ltd. has recently launched Policy
Anchor (www.policyanchor.com) for its Retail Wing. It’s an
Online Platform where you can Compare and Buy a wide
range of Retail Products. Policy Anchor aims at providing
Unbiased & Comprehensive Comparison on Insurance
Products.
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4. It’s a well-known fact that one life is lost in every 4
minutes and 5 person receive serious injuries with
life-long disabilities, in road accidents. Technology,
Training and Law enforcement agencies have not
been able to fully control the number of accidents.
To address this burning issue, International
Institute of Safety & Security Management
organized a Webinar on 17th April 2021. We at
Palm Insurance Brokers Pvt Ltd & Policy Anchor,
take Pride in associating ourselves with this Noble
Purpose.
The Need for a New Approach to Road
Safety,
Road Safety: Underlying Challenges &
Technological Solutions for Risk -
Mitigation
Road Safety and Regulatory Challenges
of Implementation.
The Webinar was Inaugurated by Shri Nitin
Gadkari, Minister of Road Transport &
Highways and Minister of Micro, Small and
Medium Enterprises.
The Webinar Covered 3 Major Areas :
PALM IN NEWS
The Valediction Address was given by
.Shri RK Singh ,Hon'ble Minister of State
(IC), Ministry of Power and Ministry of
New & Renewable Energy & Minister of
State, Ministry of Skill Development and
Entrepreneurship.
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5. INDUSTRY PERFORMANCE
AT GLANCE FOR FINANCIAL YEAR
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6. After the first wave of Covid that hit the country in 2020 ,
IRDA had decided, to allow Insurance Companies to offer
Short Term Covid Specific Health Policies, which were
introduced in June 2020. The Policy Period of such policies
was less than a year and were valid till March, 2021.
Now that the second Covid 19 wave has hit the country
really hard and this strain being more deadly and fierce,
IRDA has decided to extend the timeline to offer and
renew Covid Policies up to September 20,2021.
One the most popular Covid Policy is called the Corona
Kavach Policy which is available both for an Individual
Customer as well as Corporates under a Group Covid
Policy. Corona Kavach is an indemnity-type policy that
reimburses hospital bills up to the sum insured limit,
subject to terms and conditions.
Hospitalisation Coverage for
COVID-19 up to INR 5,00,000
with policy term options to
choose from 3.5/6.5/9.5 months.
Pre and Post Hospitalisation
expenses covered up to sum
insured for 15 & 30 days
respectively
AYUSH Treatments Coverage
for inpatient care treatment for
COVID-19 under Ayurveda, Yoga
and Naturopathy, Unani, Siddha
and Homeopathy.
Home Care Treatment Expenses
Coverage for availing treatment at
home for COVID-19
Initial Waiting Period 15 days
from the policy commencement
date
Coverage of Pre-existing Diseases:
Yes, up to Sum Insured Limit
PRODUCT OF THE MONTH
CORONA KAWACH PLAN
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7. “There is no Higher Religion than Human Service. To work for the common good is the
Greatest Creed” - Woodrow T. Wilson
Meet The Palm Heroes, whose selfless deeds and dedicated service saved many lives during
Covid 19 Pandemic.
Palm is Extremely Proud to have Employees who bravely stood up with an Indomitable Spirit
in helping people in their Fight Against Corona by arranging Covid Tests, Beds in Hospitals,
Oxygen Cylinders/ Concentrators & Medications.
Because we truly believe - Marketing can wait, but Saving Lives Can't !!
OUR CORONA SEWA CHAMPIONS
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ANKUR JHA
MANAGER
(Operations)
CHHAYA SHARMA
DEPUTY MANAGER
(Employee Benefits)
MUNINDER TYAGI
DEPUTY MANAGER
(Marketing & Sales)
SUNNY CHOUDHARY
DEPUTY MANAGER
(Operations)

8. Case Reference Given by the Petitioner-The
Petitioner had referred and relied upon the
observation in judgment of Hon’ble Supreme Court
in the case Biman Krishna Bose v/s United India
Insurance Co. Ltd. reported in III (2001) CPJ 10(SC)
held that –‘A renewal of insurance policy means
repetition of the original policy. When renewed, the
policy is extended and the renewed policy in the
identical terms from a different date of its
expiration comes into force. In common parlance,
by renewal the old policy is revived and it is sort of
a substitution of obligation under the old policy
unless such policy provides otherwise .It may be
that on renewal, a new contract comes into being,
but the said contract is on the same terms and
conditions as of the original policy.’
CASE STUDY
Policy since 1993 which was getting renewed by paying
Renewal Premiums. The Same Policy was renewed by The
New Mediclaim Policy in 2012.
Mr. Hari Prasad Nevatia Vs The New
India Assurance Company Limited /
Vidal Health TPA Pvt. Ltd.
Claim Denial Reason- The treatment given was on
OPD basis which is excluded as per the terms and
conditions of the Medicaim Policy 2012. But not
excluded in mediclaim Insurance Policy 1993.
Fact: The Complainant’s wife Mrs. Sudha Nevatia reduce
her vision in her left eye in month of February 2016. After
examination by the doctor, it was confirmed that there
was problem in her left eye and she was advised to
intravitrel and the same was conducted on 15/02/2016. .
She was also advised to take two more Lucentis injections
at monthly interval and regular monitoring for the said
treatment. The Insured incurred the expenses of Rs
44,850/-towards the same. The claim was lodged by the
Petitioner and declined by the Respondent.
Certificate Given By the Hospital-Intravascular
injection cannot be done in OPD as it needs the
sterile environment, the same was performed in
UB Operation Theatre under aseptic sterile
condition. If the said treatment is done in normal
OPD and without taking proper hygienic
precautions, the Petitioner would have suffered an
irreparable loss to her eyes.
Order Passed by South Mumbai District
Consumer Disputes Redressal Forum The
Respondents were jointly and severally directed to
pay to the Petitioner a sum of Rs.44,850/- along with
interest thereon @ 6%p.a. from 26/02/2016 till
realization of the said amount , to pay a sum of Rs.
10,000/- towards the compensation for mental
agony, to pay Rs. 5,000/- towards the cost of
litigation.
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9. During the pandemic period, we had arranged
the vision care camp on 1 March,2021 for
the professors of IMT University, Ghaziabad
& IMT CDL from Centre For Sight Hospital
through well known Dr. Avinash , this wellness
activity focused on below mentioned
parameters:
CLIENT ENGAGEMENT ACTIVITIES
We had also arranged a webinar session
on Mental Wellbeing During Covid 19 on
13 April, 2021 from Paras Hospital with the
renowned Dr. Jyoti Kapoor for Religare
Group. the session focused on below
mentioned parameters:
Stress Management
Work Life Balance
Mental Health During Covid Times
Time Management
Interaction with employees for their
queries.
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Refraction Error measurement and color
vision testing.
Counselling and Queries solutions with
employees
Discounts on Future Treatment.
Thanks a lot for arranging such an amazing
short, simple & very enriching session ! Doctor
is quite experienced in his field and able to
connect & communicate well the with
employees. She answered all the question in
detailed manner.
MR. Pulkit Mittal - AVP HR @Religare Group
CLIENT FEEDBACK FOR SESSION

10. I would like to express my
heartfelt thanks to each one of
you, for your support during the
hospitalisation of my mother.
Rudrarup Roy Choudhary @ Oriflame
Neha has been wonderfully
supportive, pro-active and
agile during the though times.
Really appreciate her help
and professionalism.
We would like to thanks Palm Insurance for extending impeccable
services to our staff.
In 2020, during the pandemic as well, they provided immediate medical
assistance and seamless cashless treatment to most of our employees.
They always provide best solution and settlement to all the cases on
priority.
Few of the cases, which were rejected by the Insurance Company, those
also got settled with the intervention of Palm's well trained and
supportive team. They have the team of experts whose are always handy
with the solutions to queries/issues. Besides this, they never leave any
call/mail unattended or unanswered.
Furthermore, they regularly send health tips to achieve and maintain
healthy lifestyle, which are really beneficial and we should inculcate them
in our life.
They are continuously achieving the expectation at international
standard. In the scale of 10, we would give them 9, 1 is left for further
room of improvement.
Thank you so much for your
help, really appreciate it. Five
out of five stars to you and to
your team .😊
Jaishree Nautiyal @ Chegg India Pvt. Ltd.
CLIENT TESTIMONIALS
Gulshan Madhur @Chegg India Pvt. Ltd.
GURMEET KAUR
HR ADMINSTRATOR - MACE GROUP
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PALM INSURANCE BROKERS PVT. LTD.
IRDAI License No. - 307 | Valid up to 18.08.2023 | Category Direct
Broker (Life & Non-Life)
CIN No. U74899DL1991PTC046325
Insurance is the subject matter of solicitation.