This document discusses the experience of working as a designer in government. It focuses on using human-centered design to create and shape government services that are easy to use and understand. While there may be challenges like others not seeing the need for prototypes or testing, designers can make an impact by keeping services simple enough that even very tired or stressed users at 3AM can complete tasks. The document emphasizes that change often depends on designers taking initiative themselves to improve processes and forms through user research and testing.