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Bitcon Brochure


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Forging Strategic Partnerships to Innovate for future success

BITCON unites business and IT: enabling you to achieve value-driven change within your organisation.

Currently leading the discussion of business critical innovation with executive peers and exchange the strategies that define the future of enterprise in the technological age.

BITCON 2012: Business & IT Connections is the only platform for active dialogue focusing on innovative technology and strategy. The aim? To drive competitive improvement through business transformation, workforce engagement and a strong working relationship between business and IT leaders.

Whether you are starting out on your journey, or are looking at the next generation of integrated technologies, the launch of PEX Network’s BITCON global series

Register for BITCOM for Free:

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Bitcon Brochure

  1. 1. INVITATION ONLY Produced by:13th - 15th June, 2012London, UK Speakers: Ajay Kumar Dihr , CIO, Lanco Infratech Forge strategic partnerships Krist Davood, CIO, for future success Schiavello • iscover the secrets to successful D Deandre Lyman, VP, Citigroup marriage between Process Improvement and Technology. Emlyn van der Wal, VP of International Operating Model Business Processes - Operations International, • ain 2020 insight into future of G ABN AMRO innovation – and how to sustain it! John MacDonald, Director - Business Process, TNT • hare best practice and case–study S Nick Burgess, Head of Pipeline Change, learning through peer-to-peer RBS exchange Professional Services Director, • egotiate the challenges of change N Navis management with improvement Vinod Jain, VP, pioneers Bank of New York Mellon Lutfi Al Shukaili, VP Service Quality Contact Centre, • nleash the potential locked within U Amjan Bank your IT infrastructure Angelo Minafra, Head of Operations, AIG “The whole business is now IT aware and Kevin Nolan, Head of Business Architecture, Bank of Ireland IT-literate, and sees the need to get more involved in IT so that business benefits Mark Bishop, Head of Operations, are delivered” Thomson Reuters Andrew Mullock, CIO, BNP Paribas Pieter Jonsgtra, Head of BPM, SNS
  2. 2. CONFERENCE AGENDA“Technology is now so ubiquitous and so central to business enablement that arguably the responsibilities of any businessexecutive will include most of the essential elements of what today is in the CIOs exclusive domain.”Paul Bellack, CIO MagazineThis quote represents the fundamental need for all business leaders to embrace and understand thechanging technological landscape and the undiscovered potential in leveraging the partnershipbetween business goals and strategic IT.As the i-generation of customers grows, and competing enterprises become increasingly agile andconnected, can you afford to lag behind, stuck in the doldrums of inefficient and cumbersomeoperations?As Peter Drucker states in his recent publication Management: Task, Responsibility Strategy, everybusiness has similar, simple goals: “Because the purpose of business is to create a customer, thebusiness enterprise has two—and only these two—basic functions: marketing and innovation.”Through detailed research with Forrester, innovation leaders such as IBM and across our growingnetwork of IT and business leaders, we are discovering the invaluable benefits pioneers of IT/businessalignment are reaping through effective, sustainable change. How are you going to discover thesecrets behind forging strategic partnerships to innovate for future success?BITCON 2012 is a unique forum, delivering insightful commentary from leading innovator executivesand the opportunity to tailor your agenda to your level of maturity through our interactive, streameddiscussions around business critical issues:- BPM and Beyond- Data Management- Customer centric process delivery- Fostering a culture of continuous improvement- Effective strategising with business partnersGone are the days of back to back PowerPoints – this is pure peer-to-peer exchange throughextended discussion and keynote sessions, helping you find a common language with your IT andbusiness partners.I look forward to meeting you in London this June.Kind regards,Katie BiltooBITCON Director – PEX Network
  3. 3. CONFERENCE AGENDAPEOPLE CULTURE FOCUS DAYWhilst process improvement, waste elimination and technological innovation are vitalcomponents to achieving enterprise excellence, the essential driving element bindingbusinesses together is people. As leaders of the business functions propelling yourorganisations to the next level of operation, you cannot afford to miss out on opportunities toinvigorate, engage and harness your most valuable resource.This series of interactive workshops offer an incisive view into:- the power of effective leadership- the challenge of achieving productive team dynamics- capitalising on customer engagementGuarantee returns on your time invested out of the office through hands-on exercises andparticipation led seminars to supplement your discussion at the main event.09.00 Registration Networking Coffee10.00 Executing Change: Agile Business Needs Agile Leadership How are you as a leader going to drive your business forward over the next 5 years? Influencing, engaging and creating value are core leadership skills, but through this session, you will discover tools and strategies to drive business agility and competitive performance whilst creating opportunities to survive and thrive in unchartered territories. Learn from SNS REAAL on their innovative approach to the practical realities of office hours, face-time and paperless working. Pieter Jongstra, Head of BPM, SNS REAAL12.00 Business Lunch13.00 Customer Relationships: The Life Force of Every Enterprise Look beyond the frontiers of your organisation and realise that customers are the driving force behind our need to improve, innovate and create value. Fleming told us that engaged customers produce twice as much revenue as normal consumers, justifying the need to understand how to: - Develop consumer-focused interfaces and effective Sales Marketing processes to engage and retain customers - Drill down into financials to unlock the necessary capital to drive customer retention initiatives - Realise the power of your brand, and exploit your message and goals to achieve maximum effect in the marketplace and with employees15.00 Networking Coffee Break15.30 Innovate or Incriminate? Financial Public Services: Cost vs. Customer Regulations 101 With increasing cuts in public sector With Basel III and the myriad other provision, how can you innovate without regulatory updates looming on the breaking the bank? horizon, you cannot afford to innovate Find out your own strategies through incorrectly. Use this case study session as interactive case studies in this afternoon your simulation, testing the waters of session. regulatory change. Vinod Jain, VP, Bank of New York MellonClose of Focus Day
  4. 4. CONFERENCE AGENDA Day One, Thursday 14th June 2012 08.00 Registration Networking Coffee 09.00 PEX Network Welcome 09.10 Chairman’s Opening VISION 09.30 2020 Insight: Business IT Forging the Future of Successful Enterprise How will business be done in 2022? Or even 2050? The alignment of Business IT as powerful units of strategic business improvement is becoming a necessary step in the battle for future success. But who will be leading the trail, and why? This opening keynote delivers searing insight into the future of commercial interaction, and the strategies we need to employ for future competitive advantage. Krist Davood, CIO, Schiavello Customer 10.00 Turning Full Circle to Realise the Value of the Customer - Not the Process! Focus The PEX Industry Whitepaper indicates that market conditions are driving organisations to customer oriented improvement. This session reflects on how consumer-focused innovation reaps significant reward, and explores how to incorporate effective strategies into future business directives to build and retain a valuable client-base. Lutfi Al Shukaili, VP Service Quality Contact Centre, Amjan Bank 10.30 Negotiating Across Business/IT Borders Strategic partnerships, whether internal or with a sourcing partner, can be challenging to manage – particularly when process and culture can vary widely between the multiple stakeholders. Learn the benefits of mediating parties, and the effective cost-reduction and efficiency benefits this can have. Emlyn van der Wal, VP of International Operating Model Business Processes - Operations International, ABN AMRO 11.00 Networking Coffee Break 121 MeetingsINTERACTIVE INTERACTIVE DISCUSSIONS Power points are a thing of the past. The following streamed forums offer a refined and structured session format to enable high-level discussion and peer-to-peer exchange. With expert facilitators pushing dialogue forward, these sessions are your opportunity to drive the agenda and tailor sessions to your focus. 12.00 Start of Streamed Interactive Discussions MAPPING MODELLING UPGRADE OPTMISATION NEXT GENERATION Lessons Learned –The Right Front to Back – Achieving What Next After BPM? Hype Programme at the Right an End to End Optimal Vs Realistic Approach Time Operating Model Many of you will have Dubious of the success of Creating customised achieved significant return your BPM initiative? applications to support your through first generation BPM. Perhaps the timing isn’t organisation from front to But where are you going quite right or the project back office is invaluable in now? needs more thorough your innovation journey. Shift your focus to the future planning. Learn from others’ Discuss the successes and of your organisation, and mistakes and talk through pitfalls of different identify the needs of the the fail-safe strategies for a approaches to holistic business within the successful start. platforms during this increasingly complex, global interactive session. environment. Nick Burgess, Head of Krist Davood, CIO, Schiavello Pipeline Change, RBS Pieter Jongstra, Head of BPM, SNS REAAL 1.15 Networking Lunch Break
  5. 5. What is the Value of Robust From Vision to Reality: The Service Oriented Business Processes? Case of Operations in Architecture – Essential or2.30 It is often said that Italian Insurance Not? ‘robustness’ in BPM is Companies The point of holistic required to achieve the The next step towards a innovation is not simply to end result quickly and truly integrated and cater to internal drivers. efficiently. But why? effective operation is to Ultimately, the business Discuss the value of a develop processes and survives through driving strong and effective information systems that customer retention and programme and how to serve the needs of the generating new business. deliver those findings to our business. Evaluate the optimum stakeholders. How do you best leverage strategies and tools to Professional Services IT to do this? deliver exceptional Director, Navis with Igrafx Angelo Minafra, Head of experiences through SOA. Operations, AIG3.45 Networking Coffee Break Build an Effective Business Business Agility – How 5 Realities of the Social4.15 Case for BPM Flexible are You? Enterprise Giving and getting the go Mature systems are not just Often considered a buzz ahead for new projects is a those that have been word, the social enterprise is struggle at the best of around for a while within now becoming a reality. times, and with diminishing one silo – they are Through HR, Finance, Sales margins, even harder. sophisticated and applied and beyond, interoperability, Discover both tangible cross-functionally. They are mobility and interactivity are and intangible benefits of agile. the new tools for the i- implementing BPM through Overcome inflexible work generation. this discussion. flows and isolated What, though, are the Vinod Jain, VP, Bank of improvements by tangible benefits? Examine New York Mellon leveraging holistic BPM these 5 realities and suites for maximum gain. benchmark against your own Radu Buregehla, CIO, GE organisation. Capital Romania5.30 Reduce Infrastructure Complexity to Improve Operational Efficiency From large-multinationals to local business, the complexity of your infrastructure could be damaging both operational and cost effectiveness. Understand the benefits of streamlining your infrastructure to create lean operational practices and applications to support business activity. Kevin Nolan, Head of Business Architecture, Bank of Ireland6.15 Chairman’s Closing Remarks
  6. 6. CONFERENCE AGENDADay Two, Friday 15th June 201208.30 Registration09.15 Chairman’s Recap on Day 109.30 The Politics of Improvement – and How to Navigate Them Leadership deadlocks between business and IT can mean the difference between progressive improvement and costly stagnation. You know this all too well. Learn how to speak each other’s language and understand the different agendas involved. Even bring your counterpart to effect real change back in the office.10.15 Why How? Sustaining Improvement across an Evolving Business Network Sustainability is key to delivering valuable and effective change. Whether you are beginning to map and model BPM systems, or are pioneering a totally mobile operation, knowing how to make it last is crucial for return on the time and capital invested. Benchmark with your peers to evaluate the optimal strategies for sustainable deployment John MacDonald, Divisional Director-Business Process, TNT10.45 Networking Coffee Break THINK TANK11.15 Data: Peak Performance Capitalise on your data! In the current climate, it is not enough to think you know your business. Information management keeps organisations ahead of the competition, and through effective analysis and strategic forecasting, keeps them ahead of their own performance. Learn more about being one step ahead here.12.30 Networking Lunch1.30 Improving Business Performance by Connecting Marketing to Sales Align marketing and sales activity to improve sales effectiveness and efficiency. Define the relationship between Sales and Marketing, and understand the critical dependencies for success. Improve trust between the functions, and drive end-to-end adoption. Mark Bishop, Head of Business Operations, Thomson Reuters2.15 Networking Break and 121 Meetings3.15 Final Exchange Your opportunity to reflect and catch up with the wealth of information garnered over the past 2 days, and ask any final burning questions to both our panel of expert facilitators, and your peers across the audience.3.45 Chairman’s Closing Remarks4.00 End of Day 2
  7. 7. Media Partners Website: Phone: 1-646-454-4559Become a member of Process Excellence Network and receive complimentary access to resources that will keep you at the forefront ofindustry change. You will receive access to our growing library of multi-media presentations from industry leaders, an email newsletterupdating you on new content that has been added, free aggregated news feed from over 1000 global news sources tracking your industry andspecial member only discounts on events.Become a member here:
  8. 8. Maximise Your Involvement: Sponsorship and Exhibition OpportunitiesBITCON 2012 is attended by senior officials and decision-makers from industry, bringing together buyers and suppliers in one location.Focused and high-level, the event will be an excellent platform to initiate new business relationships. With tailored networking, sponsorscan achieve the face-to-face contact that overcrowded trade shows cannot deliver.Exhibiting and Sponsorship options are extensive, and packages can be tailor-made to suit your individual company’s needs. Most packagesinclude complimentary entry passes, targeted marketing to industry officials and executives, and bespoke networking opportunities.Other features of sponsorship include:• Prominent exhibition space in the main conference networking area• Participation in comprehensive pre-event marketing campaigns• Tailored marketing strategies to suit your organisation’s size, capabilities and individual requirementFor more information and to discuss the right opportunity, contact us on +44 (0)207 368 9300 or Exhibitors OpenText Business Process Solutions (BPS) are designed to deal with fragmented processes by better empowering people to work more efficiently while giving management the visibility to focus on measuring and meeting goals. To support this vision, our BPS leverage our best-of-breed product portfolio to deliver dynamic process and case-based applications - supporting each step of a process without limitations imposed by the device, channel, type of information, or context.
  9. 9. 5 WAYS TO REGISTER Web: 13th - 15th June, 2012 Phone: +44 (0) 20 7036 1300 London, UK Fax: +44 (0) 20 7368 9301 Registration Form Email: To speed registration, please provide the priority code located on the mailing label or in the box below. Post: IQPC Ltd, 129 Wilton Road, London SW1V 1JZ, My registration code is United Kingdom Please contact our database manager on +44(0) 207 368 9300 or at quoting the registration code above to inform us of any changes or to remove your details. Do you know or work for the same company as one of our speakers? Get in touch with them today to find out about our priority speaker registration rates! Business Rates TEAM DISCOUNTS IQPC recognises the value of learning in teams. • roups of 3 or more booking at the same time from the same G Register before Register before Standard Package company receive a 10% discount. 30/03/2012* 27/04/2012* Price • 5 or more receive a 15% discount. • 7 receive a 20% discount. Only one discount available per person. Team discounts are not £1274 + VAT £1444 + VAT applicable in conjunction with another discount. c 2 Day meeting pass £1699 + VAT (25% off) (15% off) Public Sector Rates FREE ONLINE RESOURCE You will now find a variety of resources such as articles, news, podcasts and presentations available online. Many of these features are exclusive Register before Register before Standard to IQPC so visit today and learn Package 30/03/2012* 27/04/2012* Price something new for free. £674 + VAT £764 + VAT VENUE INFORMATION c 2 Day meeting pass £899 + VAT (25% off) (15% off) Venue to be released shortly. Please check for further information Focus Day Rates ACCOMMODATION Accommodation: to be released shortly. Please check for further information Register before Register before Standard Package 30/03/2012* 27/04/2012* Price DIGITAL CONFERENCE ON CD ROM £899 + VAT £999 + VAT A digital version of the conference proceedings, c Full Day £1099 + VAT including all presentations, is available to buy. (Save £200) (Save £100) c cannot attend the event, please send me the CD I Rom priced at £599 plus VAT * Discounts are not valid in conjunction with any other offer. Please note discount is off full price registration only. Reduced tickets offered by IQPC are non-transferrable Recent digital conferences available - £599 plus VAT each between organisations and only transferrable between individuals within the same organisation where written permission is obtained from IQPC in advance. Reduced tickets are available to Process Excellence practitioners only. The offer does not extend to any company whose main or partial business is the provision of products or c BPM Leaders 2011 services of any kind to the aforementioned company type. IQPC reserves the right to revoke or refuse issue of reduced tickets at any time. c PEX Week Europe 2012 UK VAT is charged at 20%. VAT Registration # GB 799225967 c lease send me conference materials indicated above. P c I have filled out credit card details opposite. Delegate Information For further information Please call: 0207 368 9300 or email: DELEGATE: Mr c Mrs c Miss c Ms c Dr c Other c To search IQPC’s archived conference documentation visit: First Name Family Name TERMS CONDITIONS Position Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Email Payment Terms: Upon completion and return of the registration form, full payment is required no later than 5 business days from the date of invoice. Organisation Payment of invoices by means other than by credit card, or purchase order (UK Plc and UK government bodies only) will be subject to a processing fee of £49 Address (plus VAT) per delegate. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. Tel Fax IQPC Cancellation, Postponement and Substitution Policy: You Approving Manager may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC Signature conference which must occur within one year from the date of issuance of such I agree to IQPC’s cancellation and payment terms credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. 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There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/ Exp. Date: cccc Sec: cccc postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance Name On Card: Signature: of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme Billing Address (if different from above): weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify theConference Code: 20397.002 advertised speakers and/or topics if necessary without any liability to you City/County/Postcode whatsoever. Cheque enclosed for: £ Any substitutions or alterations will be updated on our web page as soon as possible. (Made payable to IQPC Ltd.) Discounts: All ‘Early Bird’ Discounts require payment at time of registration and By Direct Transfer: IQPC Bank Details: HSBC Bank, 67 George Street, Richmond, Surrey, TW9 1HG before the cut-off date in order to receive any discount. Any discounts offered by Account Name: International Quality Productivity Centre Ltd. IQPC (including team discounts) also require payment at the time of registration. Account No: 51304143 Sort Code: 40 38 18 Swift Code: MIDLGB2112V IBAN No: GB59 MIDL 4038 1851 3041 43 Discount offers cannot be combined with any other offer. Ref: Please include name of the attendee(s) and the conference code 20397.002 Please do not pass my information to any third party c PAYMENT MUST BE RECEIVED PRIOR TO THE CONFERENCE ©IQPC Ltd. 2012 UK VAT registration no. GB 799 2259 67