Zoë Brock has over 10 years of experience in childcare, customer service, administrative roles, and volunteer work. She has a degree in Early Childhood Education from Humber College and studied Concurrent Education at Lakehead University. Her skills include writing, speaking, listening, problem-solving, attention to detail, implementing decisions, enforcing policies, punctuality, multi-tasking, working well with others, and accepting responsibility. Currently she works as an Adapted and Integrated Support Staff for the City of Toronto, providing support to participants with special needs.

1. Zoë Brock
94 Country Lane ■ Barrie, ON, L4N 0N3 ■ Zoe.Brock@outlook.com ■ (705)241-0844
Summary of Skills
 Writes clearly and concisely
 Speaks effectively
 Listens attentively
 Provides well thought out solutions
 Detail oriented
 Implements decisions
 Enforces policies
 Solves Problems
 Punctual
 Multi-tasks
 Works well with others
 Accepts responsibility
Education
● Humber College 09/13-04/14 – Toronto, ON
Early Childhood Education
● Lakehead University 09/11-04/13 – Orillia, ON
Concurrent Education
● Innisdale Secondary School ’11 – Barrie ON
Work History
City of Toronto – April 2014 – Present
Adapted and Integrated: Support Staff – Working in a summer camp setting with children and adults with special needs. Performs
administrative tasks necessary to support the program. Provides support to participants ensuring that programs are modified to
promote an inclusive environment. Advocates on behalf of participants. Ensures that consistent behaviour management techniques are
followed.
Target – September 2014 – April 2015
Price Accuracy Team Member - Changing price labels on products each day, finding and ticketing items for clearance, creating and
displaying signs and labels, and insuring that all products are priced and ringing up correctly. I also assisted in stocking shelves and
setting displays and working at the front end at guest services and at the cash register.
Transcom North America – May 13 to August 15 2013
Customer Service Representative – answering calls at an inbound call center assisting costumers with billing and repairs for an
internet and cable provider. Also responsible for providing customers information on products and services, as well as processing
payments.
Garner Travel International – July to September 2012
Administration – Responsible for answer calls into the office taking massages and directing calls to the available agents. Also spent
time calling clients to confirm and update their information in the client database.
Home of Carolyn Glover – Sept 2007 to June 2009
Child Care Provider – Responsible for providing child care for a young girl with Down syndrome after school throughout the week.
Home of Amanda Darwood – June 2007 to August 2008
Child Care Provider – Responsible for providing child care for a three young boys all day during the summer months, including
making meals and providing entertainment.

2. Volunteer Work
I.S.S. Enrichment Band (Sept 2009 to May 2011):
 Volunteered every Wednesday night during the school year teaching students in grade seven and eight how to play an
instrument, read sheet music and play in a band setting.
 Assisted the instructor with any additional tasks she required
Barrie Dragon Boat Festival (2009 and 2010)
 Help with event set up
 Assisted with parking
 Running food and water to the other volunteers during the event
Achievements
 Innisdale, June 29 2011: Sr. Citizenship award
 Innisdale, October 22 2010: Junior Citizenship Letter
 Ontario Educational Leadership Center, July 3 2010: Completion of secondary Music leadership course
 Girl Guides of Canada, January 8 2008: Canada Cord
Extra-Curricular Activities
Active member of the Senior, Junior, and Stage bands at Innisdale. Attended weekly rehearsals, as well as competing in Music Fest,
and performing on multiple occasions. I was also a member of the Music Executive as Treasurer and Senior Band representative. This
involved planning events, fund raising, teamwork, and good communication skills.
*References Available upon request*