This document outlines challenges immigrants face in meeting their information needs and how public libraries can help. It presents a case study of an immigrant interview where they discussed settlement challenges, finding information, and integrating into Canadian society. Their experience using the library was also examined. The conclusion recommends libraries be aware of immigrants' diverse backgrounds and needs, and make the first library experience a successful one.

2. OUTLINE:
• 1. PROBLEM STATEMENT
• 2. A CASE STUDY
• 3. CONCLUSION
• 4. REFERENCES

3. PROBLEM STATEMENT
• THE OPPORTUNITIES AND CHALLENGES OF
IMMIGRANTS TOWARD THE SERVICE INFORMATION

4. HOW TO USE PUBLIC LIBRARIES AS AN
IMPORTANT SOURCE OF INFORMATION
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• Use a library to access the internet to contact their family and
friends back home (van der Linden et al., 2014)
• Use the online public access catalogue (OPAC)
• The first few visits in the library are more important than later ones

5. CHALLENGES OF IMMIGRANTS
• LANGUAGE BARRIERS AND SEPARATION
• CULTURAL DIFFERENCES
• DIFFICULTIES IN MEETING INFORMATION NEEDS

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7. SUMMARY OF A NEW IMMIGRANT
INTERVIEW
• PARTICIPANTS’ CHALLENGES
• HOW TO MEET INFORMATION?
• HOW TO FIND A SOLUTION TO BE INTEGRATED WITH CANADIAN SOCIETY?
• THE EXPERIENCE WITH LIBRARY

8. CONCLUSIONS AND FURTHER STUDY
• THE FIRST EXPERIENCE USING A LIBRARY BY IMMIGRANTS , WHICH SHOULD BE
SUCCESSFUL ONE.
• LIBRARIES SHOULD BE AWARE OF THE DIVERSITY OF BACKGROUND AND NEEDS
OF IMMIGRANTS.
• TOLERATE AND LISTEN TO FEEDBACKS

9. REFERENCES:
• BUCKLAND, M. K. (1988). LIBRARY SERVICES IN THEORY AND CONTEXT (P. 1988). OXFORD: PERGAMON PRESS.
• CAIDI, N., ALLARD, D., & QUIRKE, L. (2010). INFORMATION PRACTICES OF IMMIGRANTS. ANNUAL REVIEW OF INFORMATION SCIENCE AND TECHNOLOGY, 44(1), 491-531.
• CAIDI, N., & ALLARD, D. (2005). SOCIAL INCLUSION OF NEWCOMERS TO CANADA: AN INFORMATION PROBLEM?. LIBRARY & INFORMATION SCIENCE RESEARCH, 27(3), 302-324.
• FISHER, K. E., DURRANCE, J. C., & HINTON, M. B. (2004). INFORMATION GROUNDS AND THE USE OF NEED- BASED SERVICES BY IMMIGRANTS IN QUEENS, NEW YORK: A CONTEXT-BASED, OUTCOME EVALUATION
ASPPROACH. JOURNAL OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE AND TECHNOLOGY, 55(8), 754-766.
• GOULDING, A. (2001). INFORMATION POVERTY OR OVERLOAD?. JOURNAL OF LIBRARIANSHIP AND INFORMATION SCIENCE, 33(3), 109-111.
• INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS. 2009. “MULTICULTURAL COMMUNITIES: GUIDELINES FOR LIBRARY SERVICES.” HTTP://WWW.IFLA.ORG/FILES/ASSETS/LIBRARY-SERVICES-TO-
MULTICULTURAL- POPULATIONS/PUBLICATIONS/MULTICULTURAL-COMMUNITIES-EN.PDF.
• KONG, L. (2013). FAILING TO READ WELL: THE ROLE OF PUBLIC LIBRARIES IN ADULT LITERACY, IMMIGRANT COMMUNITY BUILDING, AND FREE ACCESS TO LEARNING. PUBLIC LIBRARIES ONLINE, 52.
• MORROW, M. (2003). MAINSTREAMING WOMEN'S MENTAL HEALTH: BUILDING A CANADIAN STRATEGY. VANCOUVER, BC: BRITISH COLUMBIA CENTRE OF EXCELLENCE FOR WOMEN'S HEALTH.
• NOMURA, T., & CAIDI, N. (2013). HERITAGE LANGUAGE ACQUISITION AND MAINTENANCE: HOME LITERACY PRACTICES OF JAPANESE-SPEAKING FAMILIES IN CANADA.
• OMIDVAR, R., RICHMOND, T., & LAIDLAW FOUNDATION. (2003). IMMIGRANT SETTLEMENT AND SOCIAL INCLUSION IN CANADA (PP. 1-23). TORONTO: LAIDLAW FOUNDATION.
• PAOLA PICCO, M. A. (2008). MULTICULTURAL LIBRARIES' SERVICES AND SOCIAL INTEGRATION: THE CASE OF PUBLIC LIBRARIES IN MONTREAL CANADA. PUBLIC LIBRARY QUARTERLY, 27(1), 41-56.
• MWARIGHA, M. S. (2002). TOWARDS A FRAMEWORK FOR LOCAL RESPONSIBILITY. TORONTO, ON: MAYTREE FOUNDATION.
• QUIRKE, L. (2011). EXPLORING THE SETTLEMENT EXPERIENCES AND INFORMATION PRACTICES OF AFGHAN NEWCOMER YOUTH IN TORONTO/UNE EXPLORATION DES EXPÉRIENCES D'ÉTABLISSEMENT ET DES
PRATIQUES INFORMATIONNELLES DE JEUNES AFGHANS RÉCEMMENT ARRIVÉS À TORONTO. CANADIAN JOURNAL OF INFORMATION AND LIBRARY SCIENCE, 35(4), 345-353.