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Powerpoint is a registered product of Microsoft.
Graphics: Masterclips – IMSI; Art Explosion –
Nova Development; Corel
Powerpoint is a registered product of Microsoft.
Graphics: Masterclips – IMSI; Art Explosion –
Nova Development; Corel

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Program ObjectivesProgram Objectives (1 of 3)
 To identify steps in taking
responsibility for your own
communication.
 To explore the use of words, tone of
voice, and body language in
communication.
 To identify ways to establish rapport in
communication.
 To compare “telling” and “asking”
questions styles in solving problems.

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Program ObjectivesProgram Objectives (2 of 3)
 Recognize and understand the
power of communication.
 Understand how problems develop
due to listening.
 Identify specific communication
problems and apply treatments.
 Learn techniques to manage and ensure
proper communication.

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 Enhance your knowledge of non-
verbal communication.
 Apply what you learn to the
written word.
 Know how to use the last resort.
 Practice, role-play, discuss, and
problem solve.
Program ObjectivesProgram Objectives (3 of 3)

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AA
ChallengeChallenge
Please write a One Sentence
Definition of
EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION

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Definition of CommunicationDefinition of Communication (1 of
2)
The exchange of thoughts,
messages, or the like, as by
speech, signals or writing.
To express oneself in such a way
that one is readily and clearly
understood.

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Definition of CommunicationDefinition of Communication (2 of
2)
Communication is shared
feelings/shared understanding.
If you can honestly achieve that
goal, you are communicating.

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Methods of CommunicationMethods of Communication
 Memo, fax, e-mail, voice mail, letter.
 Phone call, in-person.
Two-Way
One-Way
Collaborative
 Team meetings, consulting,
consensus, decision making,
group problem solving.

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Communication AdvantagesCommunication Advantages
 Increase productivity.
 Reduce stress.
 Better understand what others
are saying.
 Better understand how to get
your message across.
 Enhance relationships.
 Save time and money.

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Who Is Responsible?Who Is Responsible?
 The Communicator.
How Much Is The
Communicator Responsible?
 60 Percent!

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Face-To-FaceFace-To-Face
MirrorMirror
andand
Match.Match.

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Mirror and MatchMirror and Match
 Sentence structure.
 Tone of voice.
 Key words.
 Non-verbal body language.
 Style of speech.
 Rhythm of speech.

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About This Product:About This Product:
To download this entire Communication PowerPointTo download this entire Communication PowerPoint
presentation visit ReadySetPresent.compresentation visit ReadySetPresent.com
Over 100+ slides on topics such as:Over 100+ slides on topics such as:
10 keys to effective listening, listening techniques, asking vs.10 keys to effective listening, listening techniques, asking vs.
telling, 10 barriers and gateways to communication, effectivetelling, 10 barriers and gateways to communication, effective
business communication, responding to content, posturing andbusiness communication, responding to content, posturing and
observing, feedback, nonverbal communication, eye contact,observing, feedback, nonverbal communication, eye contact,
language barriers, how to's and more. Royalty Free – Use Themlanguage barriers, how to's and more. Royalty Free – Use Them
Over and Over Again.Over and Over Again.
Please Visit: www.ReadySetPresent.comPlease Visit: www.ReadySetPresent.com