Learn how to manage the implementation of lower termination rates and how to develop effective interconnect costing models for Next Generation Networks

1. Bo th up
by sa
Interconnection
ok Ju to
to
24 ve
an ne €8
d 20 00
Pa 1 !
y 1
& Termination Rates
Learn how to manage the implementation of lower termination rates
and how to develop effective interconnect costing
models for Next Generation Networks 16 Operator &
19th-22nd September 2011, InterContinental Vienna, Austria Regulator Case
Studies led By:
Nezih Dincbudak
Senior Manager of
Key Issues To Be Addressed: International Regulatory
Affairs,
t Learn how to apply pure LRIC methodology to France Telecom-Orange
effectively calculate termination charges
Dr. Tayfun Çataltepe
t See how operators are changing their Chief Executive of Corporate
business models to minimise the effects of Strategy,Regulations &
lower termination rates Interoperator Business,
Turkcell
t Understand how to develop a profitable
interconnect cost model in an NGN Thomas Grob
Senior Expert Regulatory
t Hear how to optimise QoS for NGN Strategy,
interconnection Deutsche Telekom
Uwe Fortwängler
take advantage of the additional
PluS learning opportunities:
Senior Interconnect Manager,
Telefónica O2 Germany
Pre-Conference Workshop: Monday 19th September 2011
Evaluating the pros and cons of different cost models and Romano Righetti
interconnection arrangements and determining how to effectively Director of Regulatory Affairs,
calculate mobile termination rates Wind
Post-Conference Workshop: Thursday 22nd September 2011 Tomaž Tomsic
Developing profitable interconnect costing models for IP networks Head of International Carrier
Services,
“This event will provide you with an excellent opportunity to Telekom Slovenije
discuss solutions to the challenges that arise from lowering Filip Sundram
termination rates.” Deputy Head of Market Division,
- HIlDe HAlVORSeN, SeNIOR ReGulATORy ADVISeR, TeleNOR NORWAy
National IT and Telecom
Agency Denmark
“A great opportunity to understand the market impact of
falling termination rates across Europe and regulators’ desire
for this.” Scan the code and
view the agenda on
- MARK FAlCON, HeAD OF eCONOMIC ReGulATION, HuTCHISON 3G
your smart phone!
Register now at: www.interconnectionevent.com

2. Until recently, interconnection has provided you with a huge source of revenue. However,
the ever increasing regulation – not least the Directive to lower termination rates –
combined with the imminent migration to All-IP networks is forcing everyone to
WHy MuST yOu
re-evaluate current interconnect models. Be THeRe?
If, like your peers, this challenge is keeping you awake at night, make sure you are part
of Telecoms IQ’s Interconnection & Termination Rates conference and find answers to
critical questions including:
q how can I apply pure LRIC methodology to develop new costing models for
1 Learn howprofitable
develop a
to
interconnection? interconnection model
q how can I manage the effects of the reduction in termination rates by re-evaluating
my business models to recover revenue from elsewhere in my business? for your Next Generation
q how can I measure and ensure QoS for IP interconnection? Network
q how can operators and regulators effectively work together to introduce a glide path
2 Understand how to of
approach to lowering termination rates?
q how can I overcome the challenges associated with using asymmetric termination rates?
16 operators and regulators will be disclosing the strategies that they have minimise the impacts
implemented to answer these key questions, including: asymmetric termination
q Senior Manager of International Regulatory Affairs, France Telecom-Orange
q Head of Economic Regulation, Hutchison 3G
rates on your business
q Director of Regulatory Affairs, Wind
q Chief Executive of Corporate Strategy, Regulations & Interoperator Business, Turkcell
q Head of International Carrier Services, Telekom Slovenije 3 Hear LRIC to implement
pure
how
methodology
q Senior Expert Regulatory Strategy, Deutsche Telekom
q Senior Interconnect Manager, Telefónica O2 Germany to effectively calculate
q Deputy Head of Market Divsion, National IT and Telecom Agency Denmark call termination
Reserve your place today and learn how to develop profitable charges and evolve your
interconnection models for All-IP networks and how to minimise Save up to €800!
the financial impact of lowering your termination rates. Book and pay before interconnect models
I look forward to seeing you at the event in September, 24 June 2011 to
Joanna Sturgess
Conference Producer | Telecoms IQ
secure your early
booking discount 4 Learn how to optimise
QoS within IP
P.S. Visit the download centre for your free reports, articles and podcasts at Interconnection
www.interconnectionevent.com!
www.interconnectionevent.com
PRe-CONFeReNCe WORKSHOP MONDAy 19TH SePTeMBeR 2011
eVAluATING THe PROS AND CONS OF DIFFeReNT COST MODelS AND INTeRCONNeCTION ARRANGeMeNTS
AND DeTeRMINING HOW TO eFFeCTIVely CAlCulATe MOBIle TeRMINATION RATeS
Registration and coffee will begin at 09.30. The workshop will take place between 10.00 and 16.00 with appropriate breaks for lunch and
refreshments.
SeSSION 1: SeSSION 3:
eVAluATING DIFFeReNT COST MODellING THe MOBIle TeRMINATION DeBATe
APPROACHeS
This session will look at the two sides of the mobile
This session will provide an overview of each of the costing termination debate: the arguments for high termination rates
methodologies available and the different flavours and and the arguments for low, or even zero, termination rates.
interpretations that are being adopted around the world.
When would it be most appropriate to use each of them? SeSSION 4:
q Fully Allocated Historic Costing Key ISSueS TO CONSIDeR WHeN DeTeRMINING
MOBIle TeRMINATION RATeS
q Current Cost Accounting
q Long Run Incremental Costing This session will look at the critical issues that need to be
q LRIC + taken into consideration in MTR determinations, including:
q Pure LRIC q Should all operators’ costs be modelled, or should it be
based on a subset, or a single hypothetical operator?
SeSSION 2: q Should network externality surcharges be added?
SCRuTINISING INTeRCONNeCTION ARRANGeMeNTS q How should changes in the rates be implemented?
This session will look at the different arrangements that These points will be illustrated by looking at recent
can be used to manage the commercial agreements for activities within the UK that have led to proposals from
interconnection. What options are available and what are the Ofcom to implement a new glide path for Mobile
relative merits of each? Termination Rates in the UK. The approach is based on
q Cost based charging cost calculations using the Pure LRIC methodology.
q Capacity based charging
q Value based charging Led by Leo Borwick, Senior Consultant & Eric Tyson, Director
q Sender keeps all (bill and keep) Commercial Services, Interconnect Communications
Register now at: www.interconnectionevent.com

3. CONFeReNCe DAy ONe TueSDAy 20TH SePTeMBeR 2011
08.30 Registration and coffee 12.20 Determining how to develop a new interconnect billing system in an
NGN environment
08.55 Welcome address r Analysing the raw data available and determining what data to use to bill for
Joanna Sturgess, Conference Producer, Telecoms IQ different services
r Determining how to bill your customer in an IP environment in the absence of
09.00 Opening remarks from the Chair transaction records:
followed by a speed networking session q What data should be used and where should you get it from?
r Understanding how to migrate your customer data to ensure accurate
09.20 establishing how to develop a profitable cost model for interconnection interconnection charges
r Establishing whether existing cost models can be adapted or whether you need to r Establishing where to embed all the charging rules and data in order to be able to
develop new ones for an NGN environment charge for all types of traffic when there are a number of cost components for each service:
r Determining how operators and regulators can effectively collaborate to develop q Size q Time of day
future interconnection and termination cost models q Delivery options q Disk storage for queued mail
r Understanding how to ensure flexibility with cost models to incorporate new entrant r Understanding how to ensure interoperability between IP and TDM interconnection
operators billing systems when they both have different charging rules
r Quantifying and measuring the network costs associated with interconnection For speaker updates please visit: www.interconnectionevent.com
r Determining how to identify voice and data traffic on the network when IP packets
are passing over multiple charging points: 12.50 lunch
q Understanding how to balance voice and data traffic 13.50 establishing how to model the costs of current and NGN fixed core network
q Evaluating the pros and cons of charging by minute or by megabyte used technologies
r Understanding who the interconnection costs should be billed to: r Understanding the differences in modelling difficulty: fixed versus mobile
q Evaluating whether both the receiving and originating parties should be charged r Determining how to take into account different types and scales of operator
q Determining whether Bill and Keep should be used in an NGN environment r Understanding how to take terrain and country-specifics into account when
Eric Tyson, Director Commercial Services, InterConnect Communications modeling costs:
r Determining how to calculate the cost when different link media are being used,
09.50 Analysing the current interconnect regime in Germany and learning how for example trench, undersea or wireless
Telefónica O2 Germany have overcome the challenges associated with r Analysing the costs of interconnections itself: NGN versus “traditional” SS7
integrating VoIP, TDM and Mobile Networks r Understanding how to calculate your costs when different core platforms are
r Examining and overcoming the interconnection challenges faced by Telefónica O2 being deployed in different areas
Germany when integrating VoIP, TDM and their Mobile network r Understanding how new services, such as IPTV, can affect cost allocation methods
r Analysing and minimising the impact of integrating a VoIP, TDM and Mobile James Allen, Partner, Analysys Mason
Network on:
q Traffic steering 14.20 establishing how to calculate fair mobile termination rates
OPERATOR
q Traffic monitoring r Analysing the history of mobile termination rates
OPERATOR
q Billing r Comparing and contrasting termination fees across Europe
q Accounting r Determining how to allocate cost to data traffic when calculating MTRs
q IN systems r Understanding what pure LRAIC means and determining whether it is fair
q Potential additional business models r Discussing whether and how Bill and Keep can be used instead of termination fees
r Analysing the interconnect rate regime in Germany: Alexander Gratzer, Chief Co-Ordinator Interconnection & Wholesale,
q Examining the trade-off between infrastructure investment and interconnection Orange Austria
rates
q Determining how to manage the impact of interconnect regulation on 14.50 understanding how operators in the Democratic Republic of Congo have
the incumbent and other national market players implemented lRIC cost models and analysing the impact for Vodacom
q Identifying the limitations of the regulatory regime in Germany r Analysing the telecoms market and regulation in the Democratic Republic of Congo
r Analysing the effect of reduced termination rates on mobile call volumes in Germany r Understanding how the NRA and operators collaborated to develop the LRIC cost model:
Uwe Fortwängler, Senior Interconnect Manager, Telefónica O2 Germany q Analysing the results
r Understanding how the cost models have been implemented within Vodacom
10.20 Analysing the localisation of interconnection points in the context of
OPERATOR
r Determining the impact that LRIC cost models have had on:
Bill and Keep q Mobile Termination Rates q Taxes
r Identifying the architecture required to enable VoIP interconnection q Off-net traffic q QoS
r Analysing the cost drivers behind VoIP interconnection q On-net traffic q Coverage
r Understanding the divergence of economics for calling party and called party in
REGULATOR
q Inbound traffic q Profitability
“calling party pays” and examining potential disputes r Analysing the impact on the ratio between international inbound, MTR and retail tariffs
r Understanding how Bill and Keep affects the evaluation of these economics and r Identifying the limitations of the LRIC model:
reconciles the different points of view q WACC determination q Asymmetric coverage
r Discussing whether the regulator should have a role in defining the number and q Lack of analytical accounting
localisation of interconnect points in the case of Bill and Keep r Understanding how and why the Universal Service Fund has been implemented
r Analysing whether Bill and Keep can be a driver for each operator to optimise Thys Kazad, Regulatory & Interconnect Specialist, Vodacom
their interconnection architecture and define customised architecture rather than
a standard one 15.20 Afternoon refreshments
Alain Maton, Engineer Counsellor, BIPT
15.50 learning how the NITA have developed and implemented a pure lRIC price
10.50 Morning refreshments methodology to calculate PSTN termination and VoB traffic
r Examining the latest Danish regulation of PSTN termination and managed VoB traffic
REGULATOR
11.20 Determining how to enable interconnection in an NGN environment r Understanding and overcoming the challenges of moving:
r Examining the different ways to provide interconnection on an IP network q From a “one SMP” interconnect regulation calculated by LRAIC+ price
r Discussing whether NGN technology will remove the need for local interconnection methodology including only PSTN origination and termination
REGULATOR
r Determining how to cost-effectively remove local interconnection points if they are q To a “multiple SMP” regulation of termination for PSTN and managed VoB traffic
no longer needed that is calculated using pure LRIC price methodology
r Establishing how many connection points you need to enable cost-effective service r Determining how to manage the effects on operators of implementing pure LRIC
delivery Filip Sundram, Deputy Head of Market Division, National IT and Telecom
r Analysing where the interconnection points should be located within the network Agency Denmark
r Determining how to measure and ensure QoS across all interconnection points
For speaker updates please visit: www.interconnectionevent.com 16.20 Roundtable Discussion Session
Take advantage of this facilitated discussion session to share best practice and
11.50 understanding how IP Interconnection needs to evolve to enable QoS-based benchmark your strategies in Interconnection. Delegates will have the opportunity to
services participate in two out of three discussion sessions. At the end of each session, the
facilitator for each group will summarise the key findings before opening up the
OPERATOR
r Examining Deutsche Telekom’s vision of delivering innovative services based on
quality enabled networks discussion to the floor.
r Understanding why there is a need to evolve the internet economy ecosystem Topic 1: How can I optimise interconnection between TDM and IP networks?
r Determining how modifications of the regulatory framework can impact Topic 2: How should I measure and optimise QoS for NGN interconnection?
innovation, investment and overall economic welfare Topic 3: What are the challenges of using Bill and Keep for interconnection agreements?
Thomas Grob, Senior Expert Regulatory Strategy, Deutsche Telekom
17.30 Closing remarks from the Chair
17.40 end of conference day one
For your booking enquiries you can email us now at telecoms@iqpc.co.uk

4. CONFeReNCe DAy TWO WeDNeSDAy 21ST SePTeMBeR 2011
08.30 Registration and coffee 13.50 Determining what factors will influence your termination revenues and
establishing how to modify your business model to manage them
09.00 Opening remarks from the Chair In this session, the speaker will discuss the different conditions that affect termination
OPERATOR
revenues and how to minimise the impact. Specifically, Telenor will talk about the
09.10 examining the regulation of termination rates across europe, the Middle east following three issues that may force mobile operators to change their current
and Africa and determining how operators are managing the impact business models:
r Understanding the effects that lower termination rates will have in different regions r Phasing out of asymmetric local termination rates
on the: r Lowering of termination rates
q Incumbent q Market entrants r The introduction of mobile VoIP
Hilde Halvorsen, Senior Regulatory Advisor, Telenor Norway
OPERATOR
q Market challengers
r Establishing how different operators are developing strategies to manage the
impact of lower termination rates 14.20 Analysing and minimising the effects of lower termination rates on existing
r Assessing how to manage the effects that lower termination rates are likely to have operator business models
on call traffic across: r Analysing the effect of lower termination rates on the amount of traffic generated
q Mobile to mobile q Mobile to fixed and, in turn, the investment required to deliver services
q Fixed to mobile q Fixed to fixed r Quantifying the effects of lower termination rates on Turkcell’s profitability and
r Predicting the future for termination rates revenue growth
Nezih Dincbudak, Senior Manager of International Regulatory Affairs, r Understanding the regulator’s role and responsibility in managing termination rates:
OPERATOR
France Telecom-Orange q Transparency q Market analysis
q Stakeholder views
09.40 Discussing how regulators and operators can effectively work together to r Assessing whether and how lower termination rates should be passed on to the
ensure a smooth transition to lower termination rates customer
r Determining when regulators should implement new policies based on the EC q Analysing the AMPU and ARPU effect
recommendations r Discussing how lower termination rates can hinder growth in the industry and raise
r Understanding if and how regulators across different countries can collaborate to the entry barriers, especially for MNVOs:
OPERATOR
ensure that termination rates are similar q Determining how MVNOs can overcome this
r Establishing how regulators can find the optimal balance between protecting Dr. Tayfun Çataltepe, Chief Executive of Corporate Strategy, Regulations &
consumers and encouraging network investment Interoperator Business, Turkcell
r Determining how to develop and introduce a glide path approach to lowering
termination rates to minimise the impact on operators 14.50 Afternoon Refreshments
r Understanding how regulators can encourage operators to invest in Next Generation
Networks when it could eliminate termination rates completely 15.10 understanding how Telekom Slovenije are developing strategies to
Romano Righetti, Director of Regulatory Affairs, Wind compensate for reduced termination revenues and to increase customer ARPu
Awaiting for final confirmation r Assessing whether and how lower termination rates should be passed on to the
customer
10.10 understanding how to leverage lower termination rates to optimise the r Forecasting the effects that lowering prices will have on the amount of traffic
success of new market entrants in a competitive market generated and, in turn, on the investment required to deliver services
r Analysing the impact of lower termination rates on competition: r Determining whether to stop subsidising handsets for pay monthly customers to
OPERATOR
q Understanding why low termination rates are critical for new entrants and market replace the revenue no longer being generated by termination rates
challengers but fiercely resisted by incumbent mobile operators r Evaluating different strategies for increasing customer ARPU to compensate for
OPERATOR
r Establishing why high termination rates have contributed to the failure of so many reduced termination revenues:
new entrant mobile operators q Introducing flat rate tariffs at higher prices
r Examining the experiences of the Hutchison 3G Group as a 3G new entrant in q Offering bundled services at higher prices
Western Europe q Introducing longer customer contracts to prolong the customer lifetime
r Discussing how the UK telecoms regulator, Ofcom, has led European regulators in r Assessing whether to develop and sell your own applications as an alternative
recognising the impact of termination rates on competition and consumers revenue stream to recover the costs lost from lower termination rates
r Determining why termination rates are likely to fall to zero, with or without regulation r Determining how to fund future network investment when termination rates have
Mark Falcon, Head of Economic Regulation, Hutchison 3G previously contributed towards it
Tomaž Tomsic, Head of International Carrier Services, Telekom Slovenije
10.40 Morning refreshments
15.40 examining and managing the impact of MTR regulation on the Turkish mobile
11.10 Assessing and overcoming the challenges of using asymmetric termination market and competition
rates for both national and international services – lattelecom’s perspective r Analysing the Turkish mobile market and regulatory environment
r Understanding if and how NRAs can work together to establish similar national r Discussing the history of MTR regulation in Turkey from early implementation to recent
OPERATOR
termination rates across Europe interconnect regulation
r Determining whether asymmetric international rates are justified when operators r Understanding the impact of on-net/off-net differentiation on market structure and
OPERATOR
are providing the same service competition
r Analysing the effects of asymmetric roaming termination charges on the originating r Analysing the Turkish Regulator’s decision on balancing MTR and the on-net price
operator and understanding how to minimise the impact: of the dominant operator
q Determining whether to apply different termination rates to national and r Evaluating the impact of MTR regulation on the sector and consumers
international calls r Assessing future solutions for regulating mobile termination rates
r Understanding how to minimise the impact of asymmetric local termination rates on: Ceyda Bursali, Regulatory Analysis Manager, AVeA
q Incumbent operators q Market challengers
q New entrants 16.10 Closing remarks from the Chair
Aldis Ciekurs, Manager Domestic Carrier Business, lattelecom
16.20 end of conference
11.40 Assessing and overcoming the challenges of using asymmetric termination
rates for both national and international services – Plus’s perspective
r Analysing the effects of asymmetric roaming termination charges on the
DON’T FORGeT TO SIGN uP FOR THe
OPERATOR
originating operator and determining how to minimise the impact:
q Determining whether to apply different termination rates for national and international calls
r Understanding how to minimise the impact of asymmetric local termination rates on: PRe-AND POST-CONFeReNCe WORKSHOPS
q Incumbent operators
q New entrants
q Market challengers WHeN yOu ReGISTeR FOR THe CONFeReNCe!
Ewa Rogowska, International Roaming & Interconnect Analysis Unit Manager,
Plus FRee ReSOuRCeS
12.10 Panel Discussion The Interconnection and Termination Rates Download Centre provides
Determining how to manage the effects of lower termination rates on your regularly updated complimentary articles, reports, presentations,
business
r Analysing the pros and cons of passing lower termination rates on to your customers
speaker interviews and podcasts.
r Establishing how to increase customer ARPU to generate more revenue elsewhere These resources are free for you to access – start the learning
r Determining how to make prepaid customers more profitbale process before, during and after the conference!
r Discussing how to recover the lost revenue from elsewhere within the businesses
Visit the website online at www.interconnectionevent.com
12.50 lunch
For your booking enquiries you can email us now: telecoms@iqpc.co.uk

5. POST-CONFeReNCe WORKSHOP CASe STuDIeS NOT TO Be MISSeD:
THuRSDAy 22ND SePTeMBeR 2011
Registration and coffee will begin at 09.30. The workshop will q Understand from Wind how regulators and operators can
take place between 10.00 and 16.00 with appropriate breaks for work together to ensure a smooth transition to lower
lunch and refreshments. termination rates
DeVelOPING PROFITABle INTeRCONNeCT q Learn how the Danish National IT and Telecom Agency
COSTING MODelS FOR IP NeTWORKS have developed and implemented a pure LRIC price
With Next Generation Networks being widely deployed in methodology to calculate PSTN and VoB traffic costs
the coming years, cost based interconnect models will need
q Understand how operators in the Democratic Republic of
to be re-addressed. In this session, key topics to be covered
Congo have developed and implemented LRIC cost models
include:
q Establishing whether and how existing cost models can q Hear how Lattelcom are overcoming the challenges
be adapted for an NGN environment or whether you need associated with asymmetric termination rates
to develop new ones
q Learn how Turkcell are adapting their business models
q Determining if and how to identify voice and data traffic to manage lower termination rates
on the network when IP packets are passing over
multiple charging points: q Establish how Telefonica O2 Germany overcame the
q Understanding how to accurately allocate the interconnection challenges associated with integrating
necessary costs their VoIP, TDM and mobile networks
q Determining how to account for voice traffic on a per q Hear from the National Regulatory Authority of the
minute basis United Arab Emirates how to cost-effectively enable
q Establishing how to measure QoS across the network interconnection in Next Generation Networks
and how to charge for different service levels
q See how Deutsche Telekom are evolving IP interconnection
For announcements on the workshop leader, please visit: to enable QoS based services
www.interconnectionevent.com
yOu WIll MeeT AND NeTWORK WITH:
Heads, Managers & experts of:
Interconnection t Western Europe 42%
Wholesale t Eastern Europe 28%
Regulation t Scandinavia 20%
Carrier Relations t Middle East 5%
Costing t Africa 5%
SPONSORSHIP OPPORTuNITIeS: MeeT PROSPeCTS FOR yOuR INTeRCONNeCT SOluTION
80% of the delegates will use this event primarily to network. Position yourself as a leading solution provider to global mobile operators
at Telecoms IQ’s Interconnection & Termination Rates conference.
Attendees have an active interest in hearing from:
q Interconnect solution providers
q Interconnect routing solution providers
q Interconnect billing solution providers
If you have a solution for Interconnection Managers and Directors of Carrier Relations, Telecoms IQ can help you connect with your
prospects. Telecoms IQ conferences attract senior players responsible for budget allocation.
For more information on sponsorship opportunities, For more information on the conference programme and
contact: speaking opportunities, contact:
Kerisia Powell, Sponsorship Sales Manager, Telecoms IQ Joanna Sturgess, Conference Producer, Telecoms IQ
Tel: +44 (0) 20 7368 9500 Email: sponsor@iqpc.co.uk Tel +44 (0) 20 7368 9300 Email: telecoms@iqpc.co.uk
MeDIA PARTNeRS:
InterComms
INTERNATIONAL COMMUNICATIONS PROJECT
JOIN OuR ONlINe COMMuNITIeS:
Follow Telecoms IQ @TelecomsForum on Join ‘Telecoms Networking Forum’ on

6. Interconnection & 5 WAYS TO REGISTER
Termination Rates
InterContinental Vienna, Austria
Tel:
Fax:
+44 (0) 20 7368 9300
+44 (0) 20 7368 9301
Pre-Conference Workshop: 19th September 2011
Post: your booking form to
Two-Day Conference: 20th-21st September 2011 IQPC UK, 2nd Floor,
Post-Conference Workshop: 22nd September 2011 129 Wilton Road, London
To speed registration, please provide the priority code located on the mailing label or in the box below. SW1V 1JZ
my registration code is PDFW Online: www.interconnectionevent.com
Please contact our database manager on +44 (0) 20 7368 9300 or at database@iqpc.co.uk quoting the registration Email: telecoms@iqpc.co.uk
code above to inform us of any changes or to remove your details.
Team Discounts*
IQPC recognises the value of learning in teams. Groups of 3 or more
Package
Book & Pay by Book & Pay by Book & Pay by
Standard Pricing booking at the same time from the same company receive a 10%
24th June 2011* 29th July 2011* 2nd Sept 2011* discount. 5 or more receive a 15% discount. 7 receive a 20% discount.
Full Access Pass Only one discount available per person.
Pre-Conference Workshop Save ¤800 Save ¤700 Save ¤300
¤3,599+VAT
Two Day Conference
Post-Conference Workshop
¤2,799+VAT ¤2,899+VAT ¤3,299+VAT
Venue & Accommodation
Three Day Pass**
VENUE:
Two Day Conference AND Save ¤600 Save ¤500 Save ¤200 InterContinental Hotel Vienna
Pre-Conference Workshop ¤2,799+VAT Johannesgasse 28, Vienna 1037, Austria
OR
¤2,199+VAT ¤2,299+VAT ¤2,599+VAT
Post-Conference Workshop Tel: 43 1 71122 62
Website: http://www.vienna.intercontinental.com
Two-Day Conference Save ¤350 Save ¤250 Save ¤150
Two Day Conference ONLY ¤1,899+VAT
¤1,549+VAT ¤1,649+VAT ¤1,749+VAT ACCOmmODATION:
*To qualify for discounts, payment must be received with booking by the registration deadline. Early booking discounts are not valid in conjunction with
Travel and accommodation are not included in the registration fee,
any other offer. Austria VAT is charged at 20%. VAT Registration #: ATU 66015858 All prices are exclusive of VAT. however a number of discounted bedrooms have been reserved at the
InterContinental Hotel. Please call the reservations at the hotel directly
on tel: + 43 1 71122 62 or email vieha.reservations@ohg.com and
quote booking reference IQPC to receive your discounted rate of €299
Delegate Details including taxes and breakfast. There is limited availability at the hotel
Please photocopy for each additional delegate and also a very busy period in Vienna so we do encourage attendees to
6 Mr 6 Mrs 6 Miss 6 Ms 6 Dr 6 Other
book early to avoid disappointment. Alternatively for a further selection
of discounted hotels, please visit:
First Name Family Name http://www.4cityhotels.com/iqpcvienna.html
Department Mobile No.
Job Title
Free Online Resources
To claim a variety of articles, podcasts and other free resources please
Tel No. visit www.interconnectionevent.com
Email
6 Yes I would like to receive information about products and services via email
Digital Conference On CD-ROm
Organisation
A digital version of the conference proceedings, including all
presentations, is available to buy.
Nature of business
6 I cannot attend the event, please send me the CD Rom priced at
Address £599 plus VAT
Postcode Country Other digital events available:
Telephone Fax 6 Number Portability, June 2011
Approving Manager 6 Please send me conference materials indicated above.
I have filled out credit card details below. For further information
Name of person completing form if different from delegate:
Please call: +44 (0) 20 7368 9300 or email:
knowledgebank@iqpc.co.uk. To search IQPC’s archived conference
Signature documentation visit: www.iqpcknowledgebank.com
6 I agree to IQPC’s cancellation, substitution and payment terms
Special dietary requirements: 6 Vegetarian 6 Non-dairy 6 Other (please specify) Terms and Conditions
Please indicate if you have already registered by Phone 6 Fax 6 Email 6 Web 6 Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions.
Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. Payment Terms: Upon completion and return of the registration form full payment is required no later than 5
business days from the date of invoice. Payment of invoices by means other than by credit card or purchase order
Payment method (UK Plc and UK government bodies only) will be subject to a €65 (plus VAT) processing fee per delegate. Payment
must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment
has not been received.
Total price for your Organisation: (Add total of all individuals attending): IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by
providing reasonable advance notice to IQPC.
Card Number: VISA 6 M/C 6 AMEX 6 For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90%
credit to be used at another IQPC conference which must occur within one year from the date of issuance of such
6666666666666666 credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No
credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference.
Exp. Date: 6 6 6 6 Sec: 6 6 6 6 In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid.
You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year
Conference code 20312.001
from the date of cancellation.
In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the
Name On Card: Signature: rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another
IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement.
Except as specified above, no credits will be issued for cancellations. There are no refunds given under any
Billing Address (if different from below): circumstances.
IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement
of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or
City/County/Postcode Cheque enclosed for: € (Made payable to IQPC Ltd.) postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance
of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include,
(Please quote 20312.001 with remittance advice) but not be limited to: war, fire, labour strike, extreme weather or other emergency.
Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the
IQPC Bank details: HSBC Bank, 67 George Street, Richmond, Surrey, TW9 1HG, United Kingdom. control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics.
As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any
Sort Code: 40 05 15 Account No: 59090618 IBAN Code: GB98 mIDL 4005 1559 0906 18 liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.
Swift Code: mIDLGB22 Account name: International Quality & Productivity Centre Ltd. Discounts: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to
receive any discount. Any other discounts offered by IQPC (including team discounts) require payment at time of
registration. Discount offers cannot be combined with any other offers.
PAYmENT mUST BE RECEIVED PRIOR TO ThE CONFERENCE 6 Please do not pass my information to any third party