Delivering High Speed Broadband


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As a unique event in the Eastern European market, Telecoms IQ's Delivering High Speed Broadband will bring together successful operator case studies detailing the deployment strategies that can keep up with the ever increasing customer demand for high speed broadband.

Take this opportunity to see how, like your peers, you can further the success of your fibre optic networks and deliver NGA services whilst achieving maximum customer take-up rates and ensuring best ROI.

Download the brochure now for further details

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Delivering High Speed Broadband

  1. 1. ev st-e spe ste Th t fo ctiv bro uro co igh Ea en ff ed rn e cus e ad pe hDelivering ON s de b LY ing live and e 20 on ry in 11 the of 50% E OPERA DISCO TOR UNTHigh Speed 24th - 27th October 2011Broadband Andels Hotel, Prague by d pay anEvaluate which NGA technologies will provide the best ROI and optimum d 11 r an 20 tocustomer take-up rates when delivering high speed broadband and te st p gis ugu u 0identify the funding options that can facilitate your roll-out Re h A ave 80 5t s €Key themes to be addressed:v Evaluating which NGA technologies will provide the most future-proof Leading Case solution to support continuously growing demand for high speed broadband Studies From:v Establishing a strategy that maximises customer take-up rates for your Optimus NGA services Croatiav Scrutinising the costs and benefits associated with deploying VDSL solutions Telekom Slovenijev Assessing the business case for delivering high speed broadband to rural areas Deutsche Telekomv Determining how to develop and leverage partnerships to help fund Romtelecom your fibre network EtisalatPlus, take advantage of the additional learning opportunities Telecom Italia OTEPre-Conference Workshop - Monday 24th October 2011 Cyta Hellas S.A.Assessing the dos and don’ts for a successful fibre projectLed by: FTTH Council Europe NextGen CommunicationsPost-Conference Workshop - Thursday 27th October 2011 Spectrum NetBuilding a successful business case for your fibre deploymentLed by: Ventura Team Slovak Telekom BH Telecom Learn strategies to help you with your broadband deployment Athens Information from leading figures across Europe Christina Kelaidi, Head of Strategic Analysis, OTE Technology Centre Centre for Internet An excellent opportunity to exchange experiences with a lot of FTTx case studies presented Development Serbia Roland Montagne, Director of Telecoms Business Unit, Idate and MontenegroRegister now:
  2. 2. As the number of FTTH/B subscribers in Europe continues to increase Case studies not thanks to a booming broadband market in Eastern Europe, it is imperative to be missed: that telecoms and cable operators look for the most cost-effective options Establish how Optimus are to deliver high speed broadband. successfully using their fibre As a unique event in the Eastern European market, Telecoms IQs networks to increase speed and Delivering High Speed Broadband will address the key issues facing develop tangible new services operators as they deploy NGA networks to deliver the download speeds that their customers are demanding. Hear Telecom Italia compare the pros and cons of using GPON or Take this opportunity to benefit from the knowledge gained and lessons Point-to-Point technologies in learnt by your colleagues to further the success of your fibre deployment your FTTH deployments and ensure optimal customer-take up rates from your chosen NGA technologies. Discuss with CYTA how state Evaluate the role of VDSL as an alternative option for rapidly deploying aid can be used to attract private high speed services and discover from your peers how to develop investments for the development partnerships that can help fund your NGA network. of broadband infrastructure I am delighted to announce that your expert speaker panel will be led by: Hear Telekom Slovenije discuss the business case and funding Deutsche Telekom Romtelecom options for deploying high speed Telecom Italia Telekom Srbija broadband to rural areas Optimus Etisalat Croatia OTE Discuss with Croatia Telekom Slovenije CYTA how to educate your customers Reserve your place today and network with experts from across Europe of the benefits on FTTH to ensure and the Middle East who will help you to identify which NGA business optimum customer take-up rates models will deliver the best ROI. Benefit from the lessons learnt I look forward to seeing you in Prague, by OTE as they discuss their deployment of VDSL technologies to deliver high speed broadband across Greece Samantha Aspinall Conference Producer - Delivering High Speed Broadband PLUS Take advantage of two highly Telecoms IQ targeted workshop days highlighting the challenges in deploying FTTHP.S. Take advantage of the exclusive media centre infrastructure and helping you to build a successful business case forwhere you will find podcasts, articles and case studies: your fibre deployment Pre-Conference Workshop: Monday 24th October 2011 Registration and refreshments will begin at 09.30. The workshop will take place between 10.00 and 16.00 with appropriate breaks for lunch and refreshments. Assessing the dos and donts for a successful fibre project Led by: Paolo Sebben, Chair, Business Committee, FTTH Council Europe • Overcoming the challenges of deploying FTTH infrastructure • Discussing why and how to deploy fibre networks - Understanding the importance of preparing a well-structured model for your project • Evaluating the most frequently used business models for fibre projects - Which model is best for your fibre deployment? • Learning about existing case studies from the FTTH Council EuropeMedia partners Register now: +44 (0) 20 7368 9300
  3. 3. Conference Day One 25th October 201108.30 Registration and coffee 12.50 Lunch08.55 Welcome address 13.50 Assessing the current growth in FTTH across Eastern Europe Samantha Aspinall, Conference Producer, Telecoms IQ • Evaluating the current European FTTH and FTTB market09.00 Opening remarks from the Chair • Forecasting future growth of FTTH led by Eastern European countries Followed by Speed Networking • Establishing how to overcome the challenges of FTTH deployment09.20 Scrutinising the status of fibre deployments - Low penetration rates - Complexity of roll-out across Eastern Europe - Financing the deployment • Evaluating the rise of FTTH deployments across Eastern Europe • Examining whether co-investment can be the key to successful • Examining the use of different fibre technologies across large scale fibre roll-outs Eastern Europe - Covering non dense areas - Ethernet P2P - GPON • Determining how operators can achieve fibre maturity by 2020 - WDM-PON Karin Ahl, Treasurer and Member of the Board, • Evaluating the results from some of the pilot fibre deployments FTTH Council Europe across Eastern Europe 14.20 Understanding why and how Portugal has become one of - ROI - Customer take-up rates the most active FTTH markets in Europe Roland Montagne, Director of Telecoms Business Unit, IDATE • Establishing why Optimus chose GPON technology for their large For a sneak peak of the topics that Roland will be scale fibre deployment discussing listen Telecoms IQ’s exclusive interview with him at • Outlining the latest developments in Optimus FTTH project - What is next on the agenda?09.50 Learning from Deutsche Telekom how they have • Understanding the importance of customer satisfaction and optimised the roll-out of their fibre network. engagement with your fibre project • Understanding the business case behind Deutsche Telekoms • Determining how Optimus have turned speed into tangible NGA network services to deliver optimal customer take-up rates • Assessing how Deutsche Telekom overcame the challenges of Filipa Henriques, FTTH Program Manager, Optimus deploying multiple NGA technologies 14.50 Determining how NextGen Communications is deploying • Evaluating the successes that Deutsche Telekom have achieved NGA fibre optic technologies so far in the roll-out of their fibre network • Understanding the business case for NextGen Communications’ - Customer take-up FTTH deployment • Outlining the next steps for Deutsche Telekom in their fibre - Why FTTH? - What is their expected ROI? deployment • Establishing how NextGen Communications overcame the • Evolution of PON technologies challenges of deploying their FTTH network - Increasing customer take-up rates - Funding challenges - Technological challenges Dr. Dirk Bruer, Research Manager of Optical Access Networks and • Evaluating the success of NextGen Communications‘ Project Manager of EU IP Project, Deutsche Telekom FTTH deployment10.20 Establishing which NGA technology will deliver the best - What are the achieved and expected results? ROI when delivering high speed broadband • Establishing how NextGen Communications are looking to evolve • Assessing possible fibre technologies for delivering high their strategy to keep up with growing demand for high speed broadband speed broadband - G-PON - 10G-PON Giovanni Mircea Barroso, Head of Product Management, - 10GE-PON - WDMPON NextGen Communications • Examining the option of using VDSL and VDSL2 for delivering 15.20 Afternoon refreshments high speed broadband 15.40 Justifying the business case for deploying fibre • Identifying and understanding how to overcome the deployment challenges associated with different NGA technologies networks in rural areas • Evaluating which NGA technology choices will provide the most • Identifying the technical and commercial issues that need to be future-proof solution to support the continuously growing considered when delivering high speed broadband to rural areas demand for high speed broadband • Assessing the different options for funding high speed broadband • Quantifying the costs of using different fibre technologies in rural areas - Which technology will deliver the best ROI? - Public partnerships - Private partnerships For speaker announcements please visit • Establishing the advantages of using advanced copper, wireless and satellite to deliver high speed broadband to rural areas - Cost - Customer experience10.50 Morning refreshments • Evaluating how the deployment of high speed broadband in rural11.20 Examining how Croatia overcame the challenges areas can help develop local businesses and communities of deploying FTTH in Croatia Peter Lunar, Senior Network Engineer, Telekom Slovenije • Understanding the positive impact that an NRA can have when 16.10 Establishing how to cost-effectively extend the reach defining construction standards for FTTH of your high speed broadband • Outlining the targets for high speed broadband in Croatia • Understanding how the high speed broadband market is • Determining who is ready to invest in open networks in Croatia developing in Slovakia • Identifying and managing the challenges of building a brand • Establishing the business case for delivering high speed new network broadband to rural areas in Slovakia - Experiences from a CATV operator • Determining which technologies can be used to cost-effectively • Examining how to create awareness of FTTH in society deliver services to rural areas - How do you ensure your customers know the benefits of FTTH - Is fibre the best technology option for extending the reach of and therefore ensure optimal customer take-up rates? high speed broadband? Boris Stipetic, Network Planning and Design Manager, Croatia Marcel Satanek, Corporate Development, Slovak Telekom11.50 Learning from Spectrum Nets large scale FTTx 16.40 Examining the costs and benefits of using WDM-PON roll-out across Bulgaria in fibre networks • Assessing the advantages and disadvantages of using WDM-PON In this presentation the Head of Project and Planning for Spectrum - Determining the business case for using WDM-PON in fibre networks Nets Infrastructure Department will discuss why and how they • Understanding how WDM-PON can be successfully used in used the latest PON technology in their FTTx infrastructure various parts of the network and will detail how they are cost-effectively delivering high speed - Access network - Metro network broadband to customers across Bulgaria. • Comparing and contrasting WDM-PON to GPON technologies Peter Dimov, Head of Project and Planning Infrastructure - QoE - QoS - Costs Department, Spectrum Net Dr. Muneer Zuhdi, Director of Fixed Access Networks, Etisalat12.20 Evaluating the impact of Next Generation fixed access 17.10 Discussing real world fibre business cases: lessons networks on energy consumption learned from building some of the fastest and most • Outlining the main features of FTTx architectures for NGA efficient fibre operations in the world network deployments • Creating the case for the world’s fastest broadband network • Comparing and contrasting the two alternative solutions (GPON - 1 gigabit available to all homes and businesses and Point-to-Point) for FTTH and highlighting the differences in • Examining a start-up that has 120k subscribers and is now ranked terms of: 4th in the world for broadband service value - Space - Energy consumption • Developing the business case for a 20,000 cabinet deployment of FTTH - Environmental impact - Throughput • Establishing how to plan and implement a fibre network that • Introducing the Innovation Lab developed by Telecom Italia at successfully connects millions of homes the end of 2010 Richard Jones, Partner, Ventura Team • Analysing the long-term evolution of the total energy consumption of fixed access networks using the GPON or 17.40 Closing remarks from the Chair the Point-to-Point technology 17.50 End of conference day one Dr. Gianluca Griffa, Project Manager, Telecom Italia Drinks ReceptionFor your booking enquiries you can e-mail us now:
  4. 4. Conference Day Two 26th October 201109.00 Registration and coffee 12.40 Understanding how fierce competition in Romania is09.30 Opening remarks from the Chair determining Romtelecom’s NGA technology choices and roll-out Hear Romtelecom detail the strategies they are adopting in the roll09.40 Evaluating the costs and benefits of different -out of fibre optic networks as they aim to give subscribers internet architecture and technology choices for NGA Networks access at speeds of up to 100Mbps. • Quantifying the costs of different NGA technology choices and Tomas Chadzivasilis, General Manager Voice and Internet Division, determining which delivers the most future-proof solution Romtelecom - PON -P2P • Assessing the benefits of using PON2 in your fibre network 13.10 Lunch • Evaluating the success of NGA trials that have taken place 14.10 Examining why and how to manage QoS and QoE as you across Eastern Europe migrate to an NGA network - Determining how you can take best practice and integrate it • Understanding the importance of QoS and QoE before, during into your NGA roll-out and after the migration to an NGA network Ioannis Tomkos, Telecommunications Expert, Athens Information • Determining how much you should invest in QoS and QoE tools Technology Centre and technology for your NGA network10.10 Benefiting from the lessons learnt by OTE in their • Establishing how fibre optic networks can improve the customer deployment of VDSL across Greece experience and increase ARPU • Understanding the business case behind OTE’s deployment of - Evaluating which services are most likely to generate new VDSL and FTTB revenue streams - Why not FTTH? Edvin Skaljo, Head of Network Planning Department, BH Telecom • Evaluating the success of OTE’s VDSL deployment to date 14.40 Panel Discussion: How do you promote new services - Cost savings - Customer experience and take advantage of increased bandwidth to • Overcoming the regulatory challenges facing OTE in their maximise revenue generation? VDSL deployment • How do you educate your customers in order to successfully - Overcoming the challenge of having to stop retail VDSL promote new services and ensure optimal take-up? services for 6 months • How do you develop a sales and marketing strategy that • Forecasting how broadband investment is going to evolve for OTE successfully ‘sells more speed’ and delivers the best ROI? • Establishing a progression path for OTE’s broadband deployment • How do you effectively price your products in order to increase and determining how they plan to meet the standards set out in customer ‘stickiness’ whilst achieving an ROI? the Digital Agenda Dr. Christina Kelaidi, Head of Strategic Analysis and Regulatory 15.20 Afternoon refreshments Relations Department, OTE 15.30 Examining a co-investment approach to fibre10.40 Evaluating the role of DSL technologies in providing deployment: is it the answer for delivering high speed NGA: Is it a commercially viable alternative to fibre? broadband on a national scale? • Assessing the long-term viability for using DSL to provide high • Understanding how a co-investment approach to fibre speed broadband deployment works in practice - Does it have the same reach and availability of high-speed - What are the advantages and disadvantages of a broadband as fibre? co-investment model? • Identifying the costs associated with deploying VDSL solutions • Determining who to partner with in your co-investment approach and comparing them to fibre network deployment to fibre deployment • Determining the extent to which DSL can provide the levels - Operators - Municipalities of QoS and QoE that will be required to support forecast services - Regulators - Local communities and customer demand - Private investors - Is the demand for bandwidth going to continue to rise? • Identifying and overcoming the challenges associated with a • Overcoming the challenges of deploying DSL technologies and co-investment approach to deploying fibre networks establishing how to manage the resulting hybrid networks - How much control does each investor have? • Evaluating the potential for using DSL vectoring in NGA networks Vicky Hanley-Emilsson, Chairman, ECTA For speaker announcements please visit 16.10 Establishing how T-2 achieved the right balance between infrastructure and regulated service competition when11.10 Morning refreshments deploying their FTTH network11.40 Overcoming the challenges of delivering high speed • Comparing and contrasting business models and market broadband on a national scale and examining the pros experiences of new entrants and an incumbent superfast broadband provider and cons of ADSL deployment • Determining how far parallel commercial roll outs of superfast • Understanding the business case behind the €210m broadband infrastructure lays the foundation for effective Governmental National Broadband Project competition • Overcoming the challenges that arose when rolling out the • Understanding how to effectively complement your NGA roll- National Broadband Project out with wholesale local access regulatory remedies - Design - Implementation • Establishing the limitations of your NGA reach and determining • Evaluating the success of the co-funded National how you can reconcile competition with public funding in order to Broadband Project achieve ubiquitous superfast broadband coverage – What were the results? Bostjan Makarovic, Chief Consultant, Aphaia Regulatory - What were the lessons learnt? Consulting and Senior Representative, T-2 Slovenia • Discussing how state aid can be used to attract private investments for the development of broadband infrastructure 16.40 Determining how liberalising infrastructure can • Examining the business case for CYTA’s ADSL deployment introduce new opportunities for delivering high - Why did they not deploy FTTH? speed broadband • Establishing how CYTA’s ADSL deployment extended the reach of • Outlining the status of FTTH deployments to date across Serbia their broadband and Montenegro • Assessing the role of ADSL deployment in rural areas • Determining how regulation up to this point has hindered the Dr. Theodoros Mouroutis, Head of Strategy and Deputy deployment of high speed broadband Manager of Business Management Support, Cyta Hellas S.A. • Understanding how liberalisation of the infrastructure market12.10 Determining how to use duct sharing to support NGA in January 2012 is going to create new opportunities for high speed broadband across Serbia and Montenegro services and high speed broadband - Easier to deploy FTTx infrastructure • Overcoming the technical challenges of implementing duct sharing - More cost-effective deployments • Minimising the investment costs of NGA networks through the Slobodan Markovic, President, Centre for Internet Development use of duct sharing Serbia and Montenegro • Understanding how to carry out duct sharing in the most cost- effective way possible 17.10 Closing remarks from the Chair • Assessing how competition is affected by duct sharing if the 17.20 End of conference incumbent operator is asked to open up their ducts - Balancing investment with fair competition Steve Quinn, Senior Vice President, MaxCell Innerduct Don’t forget to sign up for the workshops For more information on: The conference programme and speaking when registering for the conference! opportunities, contact: Samantha Aspinall, Conference Producer, Telecoms IQ T: +44 (0) 20 7368 9419 E: www.deliveringhighspeedbroadband.comCOPYRIGHT Telecoms IQ 2011, Due to unforeseen circumstances the programme may change and IQPC reserves the right to alter the venue and/or speakersRegister now:
  5. 5. Post-Conference Workshop: Thursday 27th October 2011 Registration and refreshments will begin at 09.30. The workshop will take place between 10.00 and 16.00 with appropriate breaks for lunch and refreshments. Building a successful business case for your fibre deployment Led by: Richard Jones, Partner and Stefan Stanislawski, Partner, Ventura Team This workshop will include high levels of interaction and help you to learn how to develop a realistic plan for your fibre business case. The workshop will also look at the role of other technologies, such as DSL and WiMAX, and assessing their part in your FTTx business plan. Ventura Team will focus on real world examples to scrutinise costs, issues and best practice. • Assessing fibre strategies - Why is fibre so important? • Understanding the opportunities created by fibre and establishing where to deploy it • Deployment secrets of CAPEX and OPEX - calculating the costs and determining how to save money • Discussing why some fibre businesses are under-performing - How do you make sure that yours is a success? • Establishing how to get prices, marketing and services right to ensure an optimal customer take-up rate from your fibre deploymentWho you will meet: Sign up for the Telecoms IQ Newsletter: IQs Delivering High Speed Broadband conference willbring together operators from across Europe and the MiddleEast. Come and meet Directors, Experts and Engineers of: Join Telecoms Networking Forum on LinkedIn• Next Generation Access• FTTx Follow Telecoms IQ• FTTH @TelecomsForum on• Technical Strategy• Access Networks• Broadband Services• Network Strategy Sponsors• Network PlanningWestern Europe - 29%Eastern Europe - 62%Scandinavia - 2%Middle East - 6%Other – 1%Sponsor Delivering High Speed Broadband to improve your business -Benefit from maximum networking, branding and thought leadership:• Generate new, qualified leads Feedback from past sponsors:• Demonstrate thought leadership “Everything that “We have gained a• Network with key decision makers we’ve been promised high level of potential and influencers has been delivered, new leads and are• Position your company brand front so it’s been a great really impressed with of mind experience for us” the quality of the delegates”• Stand out from vendor delegates• Secure a competitive advantage VP Product Marketing Director of Market Development EMEA• Gain business intelligence for maximum Optier Corning Optical Fiber client engagementFor more information on sponsorship “It’s been a great event, it’s always a good size event for us which is a good chance for you toopportunities please contact: network, to meet a lot of people.”Dale Harris, Project Manager, Telecoms IQT: +44 (0) 20 7368 9867 Director Solutions Marketing, Alcatel-LucentE: now:
  6. 6. Delivering High Speed Broadband 5 WAYS TO REGISTER Tel: +44 (0) 20 7368 9300 Pre-Conference Workshop: Monday 24th October Assessing the dos and don’ts for a successful fibre project Fax: +44 (0) 20 7368 9301 Conference Programme: 25th-26th October Post: your booking form to Post-Conference Workshop: Thursday 27th October IQPC UK, 2nd Floor, Building a successful business case for your fibre deployment 129 Wilton Road, London To speed registration, please provide the priority code located on the mailing label or in the box below. SW1V 1JZ my registration code is SLIDESHARE Please contact our database manager on +44 (0) 20 7368 9300 or at quoting the registration code above to inform us of any changes or to remove your details. Email: Discounted Operator Rates** Book and pay before Book and pay before Book and pay before Package Full Access Pass 5th August 2011* 2nd September 2011* 30th September 2011* Standard Price Team discounts* Save €2,200 Save €2,150 Save €1,590 Pre-Conference Workshop Two-Day Conference €3,599 + VAT Post-Conference Workshop €1,399 + VAT €1,449 + VAT €1,649 + VAT IQPC recognises the value of learning in teams. Groups of 3 or more Three Day Pass Save €1,700 Save €1,650 Save €1,500 booking at the same time from the same company receive a 10% Two-Day Conference AND Pre-Conference €2,799 + VAT Workshop OR Post-Conference Workshop €1,099 + VAT €1,149 + VAT €1,299 + VAT discount. 5 or more receive a 15% discount. 7 receive a 20% discount. Two Day Conference Save €1,125 Save €1,075 Save €1,025 €1,899 + VAT Only one discount available per person. Two Day Conference ONLY €774 + VAT €824 + VAT €874 + VAT ** Discounted Operator rates apply to companies that provide public telecommunications services such as telephony and data communications Venue & Accommodation Vendor Rates** VEnUE: Andels Hotel, Prague Package Book and pay before 5th August 2011* Book and pay before 2nd September 2011* Book and pay before 30th September 2011* Standard Price Stroupežnického 3181/21, CZ-150 00 Prague 5, Czech Republic Full Access Pass Save €800 Save €700 Save €300 ACCOmmOdATIOn: Travel and accommodation are not included in the Pre-Conference Workshop Two-Day Conference €2,799 + VAT €2,899 + VAT €3,299 + VAT €3,599 + VAT Post-Conference Workshop registration fee, however a number of discounted bedrooms have been Three Day Pass Save €600 Save €500 Save €200 reserved at the andel’s Hotel Prague. Please call the hotel directly on Two-Day Conference AND Pre-Conference €2,799 + VAT Workshop OR Post-Conference Workshop €2,199 + VAT €2,299 + VAT €2,599 + VAT Tel.: +420 296 889 688 and quote booking reference IQPC to receive Two Day Conference Save €350 Save €250 Save €150 €1,899 + VAT your discounted rate, prices start from €125 including taxes, breakfast. Two Day Conference ONLY €1,549 + VAT €1,649 + VAT €1,749 + VAT There is limited availability so we do encourage attendees to book early * To qualify for discounts, payments must be received by the early bird registration deadline. to avoid disappointment. Alternatively for a further selection of hotels, Early booking discounts are not valid in conjunction with any other offer. please visit: All prices are exclusive of Czech VAT at 20%. VAT Registration #: CZ 681 229 997 delegate details Please photocopy for each additional delegate Free Online Resources 6 Mr 6 Mrs 6 Miss 6 Ms 6 Dr 6 Other To claim a variety of articles, podcasts and other free resources please visit First Name Family Name Department Mobile No. digital Conference On Cd-ROm Job Title A digital version of the conference proceedings, including all presentations, is available to buy. Tel No. 6 I cannot attend the event, please send me the CD Rom priced at Email £599 plus VAT 6 Yes I would like to receive information about products and services via email 6 Please send me conference materials indicated above. For further information Organisation Please call: +44 (0) 20 7368 9300 or email: Nature of business To search IQPC’s archived conference documentation visit: Address Postcode Country Telephone Fax Terms and Conditions Approving Manager Please read the information listed below as each booking is subject to IQPC Ltd standard Name of person completing form if different from delegate: terms and conditions. Payment Terms: Upon completion and return of the registration form full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card or purchase order (UK Plc and UK government bodies only) will be subject to a €65 (plus VAT) processing fee per delegate. Signature Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. IQPC Cancellation, 6 I agree to IQPC’s cancellation, substitution and payment terms Postponement and Substitution Policy: You may substitute delegates at any time by Special dietary requirements: 6 Vegetarian 6 Non-dairy 6 Other (please specify) providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used Please indicate if you have already registered by Phone 6 Fax 6 Email 6 Web 6 at another IQPC conference which must occur within one year from the date of issuance of Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for Payment method any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within Total price for your Organisation: (Add total of all individuals attending): one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC Card Number: VISA 6 M/C 6 AMEX 6 event to be mutually agreed with IQPC, which must occur within one year from the date 6666666666666666 of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an Exp. 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