Yotta IP offers four types of customer support services: 1) Maintenance which includes free software updates and patches for one year with purchase, 2) Software Updates which are available for purchase if maintenance is not renewed, 3) Upgrades to higher channel capacities for hosted or cloud solutions for a fee, and 4) Support packages that can be purchased in blocks of time or per minute via email, live chat, or phone.

2. Customer Care Services

3. www.
To provide the best customer experience in
the Telecommunication services.
Yotta IP Solution has been designed to
achieve the highest level of customer
satisfaction by offering high level of customer
support services
Yotta IP MISSION
www.yottaip.com

4. Yotta IP
Customer Support Services
Types
1) Maintenance
2) Software Update
3) Upgrade
4) Support

5. Customers might purchase a maintenance service
extension prior to expiry date.
1°
Each new Yotta IP license includes one year of free
maintenance*, including free updates, patches, and
firmware updates
www.yottaip.com
Maintenance

6. 2°
If the Customer does not renew the maintenance
service and wishes to upgrade the Software to the latest
version, he will be able to purchase specific software
update packages.
Software Update
www.yottaip.com

7. 3°
Customers will be able to switch to a higher capacity
solution than the one previously purchased (for example,
from 4 to 8 simultaneous channels). Release updates do
not include version updates. Fees for upgrades give
access only to the latest software’s version.
www.yottaip.com
Upgrade
Channel upgrades are available only for hosted software
and cloud solutions. They are not available for telephony
servers.

8. 4°
We offer a customer care service package via email, live
chat and phone. This package can be purchased with
predefined packages (eg, 1h, 4h, etc.) or the service
will be charged per-minute.
www.yottaip.com
Support

9. www.
Thank you
www.yottaip.com
For further enquiry or information please contact us
at support@yottaip.com
We will be available to give you any further details about
our services.

10. Download our Free Trial Software
at www.yottaip.com