Interinship

1. Oda Bultum university
College of business and Economics
Department of Economics
Internship report on Cooperative Bank of oromia Murti Guto Branch
Prepared by: IDNo
Abdulkerim Mohammed Yusuf ………….. 1236/12
Advisor: Jifara L. (MSc)
July, 2023
Chiro, Ethiopia

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Table of Contents
Acknowledgement.............................................................................................................................................III
CHAPTER ONE .................................................................................................................................................1
1. Organizational Report....................................................................................................................................1
1.1 Background of the organization ..............................................................................................................1
1.2 Description of Location The Organization .............................................................................................2
1.3 Cardinal Issues of the (mission, value, vision, and object)....................................................................2
1.3.1 Mission of the Organization..............................................................................................................3
1.3.2 Vision of the organization................................................................................................................3
1.3.3 Values of the organization .................................................................................................................3
1.3.4. Major Service the Objective of the organization............................................................................4
1.4. Organizational Branch Structures .........................................................................................................4
1.5 SWOT ANALYSIS OF THE CBO...........................................................................................................5
1.5.1 Strength of the CBO in chiro, murtigutoo Branch..........................................................................5
1.5.2. Weakness of the CBO in chiro, murtigutoo Branch.......................................................................5
1.5.3 The opportunities are as follows.......................................................................................................5
1.5.4. Treats are as follows..........................................................................................................................6
The following are the serious treats under consider ....................................................................................6
1.6. Problems the organization is currently facing.......................................................................................6
1.6.1 The major problems that face the department................................................................................6
1.7 Suggested solutions for the Identity problems........................................................................................6
CHAPTER TWO................................................................................................................................................8
2. Activity Report................................................................................................................................................8
2.1 Background of the department................................................................................................................8
2.2 Objectives the department. ......................................................................................................................8
2.2.1 Major duties and responsibilities of the department ......................................................................8
2.3. The major Responsibility and Activity of the department ...................................................................9
2.4. Responsibility what was expected to perform from me as a member of department? ......................9

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2.4.1 Activities of the Department .............................................................................................................9
2.4.2 Major Responsibilities of Me as a member department.................................................................9
2.5 Performance Evaluation of My Activities.............................................................................................10
2.6. Problems encountered on the job and remedial action l have taken.................................................10
2.6 Problems of division or department and suggested solutions .............................................................10
2.7. Suggested solutions for the problems...................................................................................................10
CHAPTER THREE..........................................................................................................................................11
3. Attachment Evaluation................................................................................................................................11
3.1 Rationales of Practical Attachment.......................................................................................................11
3.2 Significance of Practical Attachment ....................................................................................................11
3.3 Relevance of organization with my study .............................................................................................11
3.4 Applicability of the theories and others in real world or practical work.......................................11
3.5 Major problems faced me during the attachment................................................................................12
3.6. Suggested solution and way forward for Attachment.........................................................................12
Chapter four......................................................................................................................................................13
4. Conclusion and recommendation ...............................................................................................................13
4. 1. Conclusion .............................................................................................................................................13
4.2 Recommendations...................................................................................................................................13
Reference .......................................................................................................................................................14

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Acknowledgement
The success of this report is come up with joint effort and cooperation of different
people, I ‘m grateful to them and I would like to express my appreciation to the
following:
I thank deeply Almighty GOD for everything in life.
I would like to thank my Bank manager and academic supervisor who devoted and
committed their time and effort helping me with their close guidance and support,
I hold my gratitude, to my CBO Murti Guto Branch manager Adem Abdulle
tirelessly follow me to see whether what I was doing was connected to what I
studied in the class, thank you for your guidance.
I hold my gratitude towards career center staff and CBO administration at large.
Finally, special thanks go to all members of my family and friends who in one way
or another made the completion of training and this report possible.

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CHAPTER ONE
1. Organizational Report
1.1 Background of the organization
The Cooperative Bank of oromia (CBO) was established in 2004 in accordance
with article 304 commercial bank of Ethiopia. it was established in line with
proclamation no. 84/1994 with authorized capital of Birr 300 million. it was started
operation on 8the march 2005, with paid up share capital of Birr 112 million.
Cooperative Bank of oromia aggressively expanded its branches. Throughout the
country. The bank currently operates with 295 branches and 34 sub branches.
Cooperative bank of oromia is a private commercial bank of Ethiopia, as a
December 2017, the bank has more than 3,237,705 account holders and above
3,138 agents spread throughout the country. Cooperative Bank of oromia has ETB
21.5 billion asset, ETB 1.7 billion capital and ETB 18.3 billion deposits. CBO
plays a critical role in the economic growth and development of the country. The
bank is also among the fastest and reliable money transfer service giving through
SWIFT Code, CBO rate and 16 international money transfer agents its also provide
IFB (interest free banking) through Halal cards (ATM), it is also started working
with the western union money transfer service in Ethiopia and currently working
with various money transfer agents like Money gram, Xpress money, Ria
Dahabshil.
The Cooperative bank of oromia is Besides, there larger business Malpractices
exercised by unethical traders against the rural economic agents taking as an
advantage over the low experience/exposure of the rural people to use
financial/banking services. it was these all motives (problems)the initiated the
inception and establishment of Cooperative Bank of Oromia. The idea of founding
the bank, therefore, emanates from the gap of financing rural farmers and
Cooperative. as Initially the idea was to establish a typical Cooperative bank in
Ethiopia. yet, there is no legal provisions that allow to establish a cooperative bank
in the country.
Mr.Haile Gebre Lube is regarded at the founding father of Oromia Cooperative
Bank. who headed the government's Bureau for Cooperative In the 1990's for him,
the best way to fight poverty is through Cooperation.
It was, thus, his idea to establish a cooperative bank in Ethiopia "Cooperative
businesses are different to other businesses, it is self-contained: members are
producers, seller’s buyers and consumers.”

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"When I presented the idea of establishing a cooperative bank to one of
government officials, I was told it's an illusion impossible to raise sufficient funds
from farmers."
"Establishing a bank shouldn't have to be the end of the story. Our vision is
transforming the society."
"Finance plays an unprecedented role in technological progress and human capital
formation, which again, are the key determinants of economic growth."
Mr. Haile Gebre
Project office formally established entrusted with the responsibility and duty of;
√ conducting business viability,
√ Drafting guidelines and regulations for official start up,
√ Managing the legal incorporation, and
√ Managing ssssday to day activities undertaken to establish the bank.
Oromia cooperative bank of murtigutoo Branch is one of the branch of cooperative
bank of oromia and it is a town in chiro located west Hararge zone, it has an
elevation of 2534 meters. This town is 189km far away from the center of Dire
Dawa and also it is the principal town in chiro Woreda of Oromia region.
Murtigutoois also one of the branch of Cooperative Bank Of Oromia that was
Established in 2010 E.C. this bank started the job with authorized capital 10 and 12
employees for the first time.
1.2 Description of Location The Organization
Cooperative Bank Of Oromia (CBO), murtigutoo Branch is located in the chiro
town of the west Hararge Zone of the Oromia Region. This Bank is far away
360km from Finfine as well as 189km from Dire Dawa town. Furthering it is
located in the front of chiro general hospital
In general by adopting or accepting different modern working technical of CBO in
chiro town murtigutoo Branch tries to achieve its vision, mission and to bring
desire economic development in the country.
1.3 Cardinal Issues of the (mission, value, vision, and object)
Every organization is established with its own mission, vision and values which
answers a question like why an organization established what its goal and purpose

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of the organization and other related questions, so those issues are a back bone of
the organization for what it stands, like any other organization CBO in chiro town
murtigutoo Branch, in general have its own mission, vision and values these are
discussed below.
1.3.1 Mission of the Organization
They are committed to root their foundation in societies to provide banking
solution that create greater customer experience with emphasis to cooperative and
agro based businesses through proper and utilize use of human resource and up to
date technologies to maximize stock holders value
❖ Practice saving habit to resource usage
❖ Training workers for sustainable economic development.
❖ Develop new idea to improve economic policy and other idea for economic
use
❖ We root our foundation in communities to Provide Banking Solution that
create greater customer experience with emphasis to cooperatives and Agro-
Based Businesses through proper use of Human resource and update
technologies to maximize stockholders value.
1.3.2 Vision of the organization
√ To be The leading Private Bank in Ethiopia by 2025
√ To be dynamic, well equipped, worldwide known and recognized center of
excellence in competence based training, research and consultancy services in
business and related disciplines.
1.3.3 Values of the organization
❖ Integrity: we are committed to the highest ideal honor and integrity
❖ Customer Satisfaction: we strive to excel in our business and satisfy
our customers
❖ employees: we recognize our employees as valuable organization
resource
❖ Quality service: we are committed to offer quality service to our
customers and aspire to be branded with quality in the minds of our
customers and the general public

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❖ Team Work: we recognize the importance of team work for our
success
❖ corporate citizenship: we value the importance of our role in societies
development endeavor and step _up for commitment
❖ Cost consciousness
❖ Concern for community
1.3.4. Major Service the Objective of the organization
Every organization is established for their own objectives. so Cooperative Bank of
Oromia has the following objectives:-
➢ Protect the interest of the bank against any harmful cause, internal and
external.
➢ Protect the employees against unfair exploitation of labor and improper
utilization of effort and skills.
➢ Support the members during the time of financial distress and unlawful
eviction or dismissal from job.
➢ Promote the meet customer satisfaction via employees satisfaction.
➢ Raise awareness on right and duties of employees in line with existing
national laws, international labor conventions and human resource
principles.
➢ Promote to establish and enhance network communication with local and
international unions and federations.
➢ Create and promote partnership linkage with similar unions operating in the
banking and insurance industry and others.
1.4. Organizational Branch Structures
i. General body. The apex body of cooperative bank of Oromia in chiro
murtigutoo Branch is the general body of shareholders /owners of the bank
who have the basic right to decide the objective, the existence and operation
of the bank.
ii. General assembly: The general assembly elected representatives, the boards
of directors to whom all the powers to run the bank are based upon.

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iii. Board of directors: Boards of directors hired the general managers of the
bank.
iv. Executive managers. They are who interested to perform the function
relating to policy matters, implementation and supervision.
v. Functional departments: at head office levels and branches are in charges
of the implementation of policy and strategies of the bank.
1.5 SWOT ANALYSIS OF THE CBO in chiro town murtigutoo Branch
1.5.1 Strength of the CBO in chiro, murtigutoo Branch
The strength of CBO that noticed in the branch during my professional are;
1, Good initiation to organize
2, Staff Commitments
3, Fast services for transferring money
4, Good customer service
5, team work and service quality
6, increased potential for saving
1.5.2. Weakness of the CBO in chiro, murtigutoo Branch are;
❖ Poor management
❖ Lack of experienced worker due to replacement within a
short period of time.
❖ shortage of skilled man power
❖ Lack integrity
❖ Poor market area selection
❖ Poor network utilization insufficient working area for
storing money
1.5.3 The opportunities are as follows
❖ Low house expense at out lay branch
❖ Availability of customer at out lay branch
❖ Experienced employees available

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❖ Their business sector is expanding with many future
opportunities for success
❖ Their competitors may be slow the adopt new
technologies
❖ Communicate and follows former foreign customers
❖ Communicate by phone others by collecting information
from the foreign customer
1.5.4. Treats are as follows
The following are the serious treats under consider
➢ Lack of awareness of customer to use bank service
➢ Lack of access to get new customer at rural area
➢ Poor saving culture of the societies
➢ Development in technology may change this market beyond their ability to
adopt
➢ Small change in the focus of a large competitor might wipe out any market
position them Achieves.
➢ Intense competition and the distance that the bank has from its head quarter
center.ss
1.6. Problems the organization is currently facing
there are problems that affect the department and a problem encountered me on
the job.
Problems currently affecting the department and some solutions
1.6.1 The major problems that face the department are the following.
❖ There is big connection or network problem, specially the first two
weeks I started my practical attachment.
❖ There is inefficiency of some materials like chair, table and so on.
❖ There is inefficiency of employer.
1.7 Suggested solutions for the Identity problems of CBO, murtigutoo Branch In
chiro Town:
❖ Asking concerned body to get enough networks that help to provide proper
service for customer.

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❖ To solve the problems of inefficiency of materials by asking additional
budget for the department and purchasing this materials and make available
for the department.
❖ The bank should be encourage employees to focus on the major targets by
setting cut a goal and plan to execute those goal and work hard towards
achieving them
❖ The manager must inform to the district and to higher body to solve the
problem of worker.
The CBO in chiro murtigutoo Branch can reduce its problem by the following
solution;-
• Giving education and training for employee. The bank should encourage
employees to focus on the major targets by setting out a goal and plan to
execute that goal and work hard towards achieving them.
• The bank should make efforts to improve the team work between its works
improving team work in the work place can be achieved in several ways.
Implement recognition programs for groups that have good performance.
Encourage social activities by building a sense of camaraderie by
formulating team activities.
• Outline clear roles: boosting team work abilities by outlining clear roles for
each of the members. Identifying the existing problem: encourage group
members to discuss issues collectively instead of letting the problem fester
and grow larger
• Mediate disputes: provide detailed instructions on how to issues that arises
among team members.
• The bank should invest in service training like having the employees take
customer service similar, train new workers on quality and service as they
start work, make sure to communicate welcome with their body language as
well as their words and selling
• And identifying the way that risk will occur and providing pre loss solution.

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CHAPTER TWO
2. Activity Report
2.1 Background of the department
Foreign transaction is one of the departments of the organization in CBO murtigutoo branch.
This transaction is worked only foreign remittance transaction. There are money sender
institution in the world which used to money transaction from country to country. Western
Union, Money Gram, Xpress Money, Atlantic International (Bole) and Dihabshin are some of
these agents. These institutions are different from banks, that banks transfer money only in
domestic country. But these institution transfer money everywhere from country to country in the
world. These institutions convert all currencies to USD and send to the beneficiaries or receivers
in the country. So this department receives that money from this institution after converted to
USD and serve the customer in domestic currency (birr)
2.2 Objectives the department.
➢ To ensure standardization and uniformity in the customer service process.
➢ √To smoothly implement integrated banking solutions in retail banking operation of
customer service process.
➢ To have single source of reference to perform.
➢ To determine duties and responsibilities that each employee at all level in the customer
service process.
➢ To provide efficient and quality service to its customer.
2.2.1 Major duties and responsibilities of the department
During my professional practical in CBO in chiro town murtigutoo Branch, I have been assigned
under customer service .I have participated under the work filed
1) By opening account for new customers such as saving account: it is an
interest bearing deposit with CBO by physical and legal persons (individual, groups,
organization as well as association and union) who can met the books criteria. The minimum
balance to open saving account is 50 birr in CBO
I. Demand deposit account: it is a non interest bearing account and it is current or cheeping
account. The minimum amount of deposit account for individual operators. Birr 500.
II. Fixed time deposit account: it's a kind of deposit account recited for specific period of
time. The minimum deposit is 100000
III. Staff accounts: a staff of CBO's can open both savings and current account. A staff should
be treated like all other individual accounts. No staff should be authorized to.
IV. Gemme Junior account: an opened for under age individuals and administered by their
parents.
V. Sinqe woman saving account: tailored for women above 30 years of age.

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2) Telegram – that means send outgoing message and receive incoming message from other
branch and by entering this on the computer system.
3) Handling foreign exchange – exchange of other currency into birr.
4) Checker activities – means checking daily tickets which
2.2.2 Activities
➢ Preparing cash receipt and collecting daily revenue.
➢ Making salary and fund payment.
➢ Receiving credit in advance.
➢ Recording the approved payment on the ledger.
➢ Based on finance plan of fund preparing payment and deduct from the budget
➢ Approving the prepared payment document.
➢ Preparing the bidding documents and bidding schedule.
2.3. The major Responsibility and Activity of the department
Foreign transaction is as one of the departments of the organization to win their vision and to be
the good competitor with others it has objectives. Also to serve the customers on time as their
need to make CBO to be the world class as general and the most service giver particularly in the
country or particular place.
2.4. Responsibility what was expected to perform from me as a member of
department?
This department also has the responsibility to fulfill the role given to it as branch. Some of the
responsibilities are; Serve customer due respect of law and the love sprit of customer, respect and
present on time of work and report all files as time listed are some of the responsibilities of the
department.
2.4.1 Activities of the Department
➢ Serve customer in money received as remittance by converting to birr
➢ Make withdrawal and deposit for customer
➢ Check the name, signature and date of the customer
➢ Report a daily recorded and weekly
➢ Check the ID card of customer to be renewed before serving them
➢ Buy some counties foreign currency
2.4.2 Major Responsibilities of Me as a member department
Since I am one of the members of the department of foreign transaction I have the responsibility
to obey and daily activities in the organization. To serve the customer I have to present within the
working time and do the role given to me. To avoid mistakes in the process I have to work
properly and contribute to be valuable works to the organization. I perform the following specific
activities when I was participating at Cooperative Bank of Oromia murtigutoo branch.
When buying foreign currency check to be normal Check the name, date and Signature of the
customer to be filled properly

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2.5 Performance Evaluation of My Activities
From the first day that I have started practical work;
➢ I have understand how transaction is made
➢ I have understand the difference between domestic and foreign transaction
➢ I have good communication with others at work place.
➢ I have understood how to do a report.
➢ To ask necessary data I could communicate with my manager from time to time
2.6. Problems encountered on the job and remedial action l have taken
There are some problems which affect me on my activities of 20 days. Some of these problems
are from the organization and some are from customers. As organization same the problem are
lack of seats, lack of user (access) for me and other are the problem of connection and network
those hinder my activity to not serve customer properly. From customers same customer’s don’t
care about criteria to be fulfilled properly rather than looking only about the service.
➢ Some of them don’t sign on the ticket and some signature on the ticket and on the book
are different
➢ No correct order of sender name which is difficult to serve customer
➢ Some are careless to respect the employees and rule
➢ Some of them bring incorrect account which the system is not read
Remedial solution I have taken
➢ By using the user of my friend I have done my activities with my friend
➢ I worked my works more time by standing for the lack of seat
➢ I have told to branch manager these problems to be minimized
➢ Through customer I have told to them to fill criteria properly
➢ I have told to branch manager to find solution how customers fill all criteria
2.6 Problems of division or department and suggested solutions
In case of division, all departments working their role differentially this division minimizes the
problem. Also the division of works controlled by another department and if there is a mistake
the correct the problem together. Not only that all department takes the risk of the problem
occurred by their activities they work properly. But in some department to work efficiently and
effectively in the organization there are some employer who are not trained well those hinder the
bank to give efficient service to the customers. Some of the suggested solution as branch are
giving well training for employer before starting job, since all employers work on all department
by shift the company must teach the them on all department to work well and examine the
employer from time to time as well as control employer not only with the system also physically.
2.7. Suggested solutions for the problems
➢ Asking concerned body to get enough networks that help to provide proper service for
customer.
➢ To solve the problems of inefficiency of materials by asking additional budget for the
department and purchasing this materials and make available for the department.
➢ The manager must inform to the district and to higher body to solve the problem of
worker.

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CHAPTER THREE
3. Attachment Evaluation
3.1 Rationales of Practical Attachment
Rationales of the practical attachment are the practical reason to decide how to act on the
attachments some of the following listed is reason of practical attachment
➢ It is for the case that the apprentice to realize the theory in class to real world through
practice.
➢ It is for that the apprentice should compare and contrast the economic thought with
practical work
➢ It is that how the problem is identified and the solution is found
➢ It is for that the apprentice to make strong the relation he/she has with others on work etc.
3.2 Significance of Practical Attachment
Since this practical attachment is the connection between theory in class and real world it has
significant. Some of the significance of this practical attachment;
➢ Help to know and compare the relationship between the theory and real world
➢ To increase the confidence of students on future work
➢ To identify the problem in the company for necessary solution
➢ Help to apply the theory in class for future expected activities
➢ Help for students how to identify and find solution for problem
➢ Help to teach others the acceptability of theory in class
➢ Increase confidence of student for research and etc.…
3.3 Relevance of organization with my study
From starting date of my practical attachment as the general with the branch and particularly
with the department there is good connection with my study in foreign remittance transaction.
Theoretically since I have studied about foreign transaction in class and in my practical study
how to make transaction of that remittance this organization is relevant with my practical study.
In other way as general as organization there is also good connection with my study that for the
foreign transaction is the department of the organization and my study is related with it that has
relation with International trade department again the organization and my study has good
connection.
3.4 Applicability of the theories and others in real world or practical work
In my practical study in CBO in chiro murtigutoo branch there are many points that I have
learned in class and the same with my work in practical study.
❖ The theories of microeconomics for showing how to maximize profit and creating
customer satisfaction
❖ The theories of principle accounting used to prepare workers payroll
❖ The theories of international trade used to show exchange of currency.
❖ From English point of view we can get how to write report correctly and fluently

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International Economics course says that USD is as the international unit of currency
which every countries currency converted to other currency. Also in my practical work the
money sends from other countries as the remittance is after converted to dollar.
In Micro economics the course shows about cost advantage. It says that when there are many
competitors in the market to gain more profit it needs more cost. In production company to get
more profit than the other it needs additional demand for worker which increases the wage of
employer. In International Economics also again there is the point talk about the effect of
exchange rate between two countries. As it show if the dollar to birr exchange rate become
increase the birr depreciate against dollar. However it shows that the depreciation of birr is good
to increase the export and decrease import which is advantage for the country.
3.5 Major problems faced me during the attachment
❖ At the beginning time they didn’t give me full freedom to do activities independently.
❖ Shortage of some extra or additional working materials like chair and computers for
trainers.
❖ Some employees are not interested for sharing their experience.
❖ Their working computers have a secret password.
Lack of the data of the organization as the branch
❖ The problems related to this is how to start to write the report whether as whole or as
branch
❖ To keep the secret of the organization the manager didn’t give me response about the
problems currently faced the organization
❖ The main problems faced me on this practical attachment are the problem of lack of the
seat and user which affect me to not work as expected.
3.6. Suggested solution and way forward for Attachment
The problem mentioned above are solved by:-
❖ I was try to adapt new environment and working condition gradually by studding
behavior of department member and sharing experience among them.
❖ The organization should have to buy additional materials like chair and computers that
help for training
❖ The organization should give the opportunity for students to participate in a given
activities freely in order to improve their knowledge and producing self-confident
professionals.
❖ The organization should have to prepare other computer for training in addition to the
working computer.

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Chapter four
4. Conclusion and recommendation
4. 1. Conclusion
This practical attachment contains information include background of the organization, cardinal
issues, goals of the organization, organizations, structure, etc. It covers background of
cooperative Bank of Oromia murtigutoo branch in chiro. The office is standing for promoting
gender mainstreaming, women empowerment and respecting women and child women and child
I observed some issues like the professional status of the staff members, punctuality of the staff
members and gender in the organization.
Generally, I gained some experience due to this practical attachment such as how to work in
cooperation with other, etc. The main problem I found, society have low information about
banking system, negative attitude of society toward the term bank and department. Lack of
information and lack of enough time are other problems; however, I tried to do my best in order
to overcome or give related solution to those challenges.
4.2 Recommendations
While doing my practical attachment, I observe some issues in the organization. Therefore, I
would like to suggest on some issues that I observed during accomplish my practical attachment
in at cooperative bank of Oromia murtigutoo branch. The following are the possible
recommendations for the advancement of the bank:
➢ The Bank has to ask concerned body to get enough networks that help to provide proper
service for customer.
➢ The in efficiency of material like Chair, Table can be solved by increasing the availability
of such materials on department.
➢ Good initiation and capacity building for employees
➢ The organization should have well-organized and structured data
➢ Each employee should be responsible for their activities to achieve objectives of the
organization.
➢ The organization should develop transparency among employment system of direct
relation with host organization.
➢ The relationship between higher education and different organizations has to be strength
for the effectiveness of practical attachment.
➢ To give necessary skills, practical attachment, program
Finally, I would like to suggest to CBO of murtigutoo Branch in chiro town have to work
properly to achieve their goals and also to address other problems by working in
cooperation with other governmental and non-governmental organization.

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Reference:
➢ The annual report of the company by the AUG ,2022
➢ The website of the organization; www.CBO.et, http//www.CBO
➢ servlet/PROD/Browser service
➢ The interview, information from the employers of the organization
➢ The daily and weekly activities.
➢ Manager and vice manager.
➢ Staff members generally.
APPENDIX
1. CBO............. Cooperative Bank Of Oromia
2. TT…………Telephone Transfer
ss