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Westminster Communities of Florida 2019 Employees of the Year

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Westminster Communities of Florida is privileged to have many wonderful employees who consistently “stretch” to serve our residents. Each of our Employees of the Year expresses the heart behind our Mission. The Creating Legends Program was developed to help managers “catch our employees in the act” of providing Legendary Service to our residents, their family members, and co-workers. More than 700 of our employees were caught in the act of providing Legendary Service during 2019. It is our great pleasure to celebrate the best of the best — our Employees of the Year.

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Westminster Communities of Florida 2019 Employees of the Year

  1. 1. Westminster Communities of Florida Employees of the Year
  2. 2. Employees of the Year — 2019 We are so thankful for these wonderful individuals, who embody the Seven Habits of Legendary Service: Familiarity H Ownership H Respect H Appearance Communication H Thanks H Stretch
  3. 3. WESTMINSTER OAKS 2019 Employee of the Year Mae is the face of the Floridian Dining Room at Westminster Oaks, and takes pride in recognizing residents by name and greeting them with a smile. She works hard to make the experience special, coaching her team and supporting the residents who look forward to dining every day. Mae is so special to our residents that they nominated her for four awards in 2019 alone. A native of the Philippines, Mae became a U.S. citizen in 2018. Mary Jane “Mae” Acosta Dining Room Captain Date of Hire: Oct. 26, 2015
  4. 4. We are recognizing Angel for his incredible dedication to improving the quality of the apartments our residents live in. He has been instrumental in helping us develop a better apartment turnover process, with great success. Angel is detail-oriented and is consistently focused on becoming a better maintenance technician. He has a positive attitude and brings high energy and a personal touch to all he does. This is why he received three Outstanding Achiever awards last year. Angel Vázquez Maintenance Technician Date of Hire: Nov. 15, 2016 HUGH ASH MANOR 2019 Employee of the Year
  5. 5. At our community, Butch doesn’t just do it all — he does it with aplomb. In the past year, he has worn many hats, as the maintenance supervisor, janitor, maintenance tech and bus driver. He always makes time to listen to our residents’ concerns and be sure they are addressed. Butch is dependable, reliable and always willing to do whatever is necessary to ensure that the residents are safe, happy and well cared for. Butch’s dedication to and concern for those we serve shows how he lives out the Mission of our organization every day. Clay “Butch” Bair Maintenance Supervisor Date of Hire: Aug. 6, 2012 COLLEGE ARMS TOWERS 2019 Employee of the Year
  6. 6. Here’s what our residents and employees have said about Daniel: “He extends himself above and beyond.” “Thank you, Daniel, for your ‘know-how’ and your courtesy!” “A job SO well done!” In fact, he received 10 nominations for awards last year alone. We see Daniel all around the community, busy with tasks and assisting others with a sense of urgency and care. He has a tremendous work ethic and sets a wonderful example. A valued member of the maintenance team, he is always happy to help assist others with their needs. Daniel Bryan Maintenance Mechanic Date of Hire: July 10, 2018 WESTMINSTER ST. AUGUSTINE 2019 Employee of the Year
  7. 7. We could write at length about how amazing Daly is – warm and cheerful, dependable to a fault, and gives 100% to everything. But what’s most legendary about her is that she has supported our community in an enormous number of ways: From assisting a team member who was trapped in an elevator, to supporting our evacuation for Hurricane Dorian, to helping other employees and residents with their devices and so much more, she was nominated 13 times for four different awards last year alone. Daly Camacho Human Resources Assistant Date of Hire: Sept. 12, 2016 WESTMINSTER WOODS ON JULINGTON CREEK 2019 Employee of the Year
  8. 8. Mary has worked at our community for more than 32 years. In that time, she has earned an outstanding reputation for caring for others — both at Westminster Towers and in her own neighborhood. After a full day of caring for our residents, she goes home and cooks for the many neighborhood children who visit her. When Mary heard that one of her co- workers was being treated for cancer, she sent her a card and a motivational plaque every week! She is the living embodiment of the Golden Rule. She describes a perfect day as “making others happy.” Mary Henry Certified Nursing Assistant Date of Hire: June 5, 1985 WESTMINSTER TOWERS 2019 Employee of the Year
  9. 9. One day, at 1 a.m., Christine received a call from a caregiver who was on duty at a client’s home, requesting to be relieved immediately because of a major family issue. She found someone to relieve them, only to find that the other individual had no transportation. Christine then got in her own car and drove 30 miles each way, in the middle of the night, so the original caregiver could care for their family and we could continue to care for the client. Christine Johnson Business Office Manager Date of Hire: Nov. 7, 2015 WESTMINSTER HOME CARE 2019 Employee of the Year
  10. 10. Resourceful and customer service- focused, Kilna has an incredible ability to fully resolve any pharmacy-related incidents and does it with poise. She takes pride in going above and beyond on every call, to truly help our clients enjoy a “one- call resolution.” Her overall knowledge of our pharmacy and the residents is remarkable. We know her for a sweet and kind disposition, which makes her invaluable in offering great care to the residents we serve. We are especially fortunate at Westminster Pharmacy Services, because Kilna is one of us. Kilna Johnson Customer Care Representative Date of Hire: March 13, 2019 WESTMINSTER PHARMACY SERVICES 2019 Employee of the Year
  11. 11. Katie shows her love and dedication for our residents and employees every day. When our Crossroads Cafe was closed, she extended the shop’s hours so that employees had the option to get a quick lunch. If a resident has an unusual request, she’ll make a special trip to get it on her own time. She even found a new dry cleaner when she noticed they were taking advantage of the residents by tacking on extra fees. We’re so grateful that Katie is here to help the residents we serve. Kathleen “Katie” Kiester Shop Manager Date of Hire: July 2, 2018 WESTMINSTER WINTER PARK 2019 Employee of the Year
  12. 12. With a quick smile and a positive attitude, Regina is very special to us. She has won the heart and trust of the residents we serve, and always puts in the extra effort to make their homes look as good as possible. One resident wrote to nominate her for a Legendary Service Award: “We have been blessed to have Regina as our Housekeeper… She always has a smile and is most accommodating.” Another wrote, “Regina makes everything seem easy and never complains. She always has a pleasant attitude and a happy smile.” Regina truly represents the best of the Manor family. Regina Contreras Lozano Housekeeper Date of Hire: Oct. 26, 2018 WESTMINSTER MANOR – BRADENTON 2019 Employee of the Year
  13. 13. Cecilia lives the Seven Habits of Legendary Service every day. She is Familiar with residents and employees, treats everyone with respect and dignity, takes ownership of her role and has improved the onboarding of new team members, provides an impeccable appearance, gives genuine thanks and always stretches to get things accomplished. If that wasn’t enough, she is constantly volunteering her own time to help out with resident events and looking for ways to improve how we serve our staff and residents. Our whole family is better off for what she does. Cecilia Miller Human Resources Assistant Date of Hire: May 11, 2015 WESTMINSTER POINT PLEASANT 2019 Employee of the Year
  14. 14. Mo is known far and wide for doing an amazing job of serving residents and employees at the Crossroads Cafe. In fact, she makes a point to remember not just everyone’s favorite orders, but the names of their families and pets, too. Her customer service helps make dining at the Crossroads special. A group of residents was so impressed that they submitted 28 Creating Legends nominations for her all at once. She received more than 36 total nominations last year alone. Mo is consistently a great team member and lives out the Seven Habits every day. Maureen “Mo” Reilly Assistant Cook I Date of Hire: Aug. 19, 2010 WESTMINSTER SHORES 2019 Employee of the Year
  15. 15. When we have marketing or resident events, they always feel so special. The reason is Steve’s hard work and dedication to making it happen! His focus, calm demeanor and professional manner show that our community is in good hands when it comes to dining. After our previous Dining Services Director left, Steve stepped in and took greater responsibility to ensure we continued to provide a great dining experience every day. We’re grateful that Steve has chosen Westminster Suncoast. Stephen Skuba Assistant Dining Services Director Date of Hire: Nov. 28, 2016 WESTMINSTER SUNCOAST 2019 Employee of the Year
  16. 16. Grace is a rare mix of kindness, intelligence and determination. We receive compliments about her on a regular basis, from residents, staff, and volunteers alike, and she is selfless in her commitment to them. Her focus is on constant improvement in her programs, herself and her interactions. She exemplifies our Mission of service, in promoting active and healthy lifestyle choices in residents and staff alike, and in her own life. Grace is the rare person who is valued highly by all. That’s why in the last two years, she’s been nominated for more than 15 awards. Grace Williams Resident Lifestyle Assistant Date of Hire: July 18, 2017 WESTMINSTER PALMS 2019 Employee of the Year
  17. 17. Bot consistently puts her entire self into supporting her team. She works tirelessly to ensure her team has all the tools and training they need to do their job well. In the last year, Bot has taken on the conversion of our Medicare reimbursement to the new PDPM model with great gusto. She made significant contributions to the organization’s knowledge base and skills in managing this conversion. She has also developed a strong therapy management team, which under her leadership delivers high-quality therapy services with great employee retention. Bot Zantua Director of Rehabilitation Date of Hire: March 11, 2014 MANAGEMENT SUPPORT SERVICES 2019 Employee of the Year
  18. 18. Please join us in congratulating employees of our organization who, as of this month, have achieved the milestone of serving 35 years or more at a Westminster community. These individuals have accomplished a lifetime of service to our residents in a variety of positions. Westminster Shores Rosie Chappell Johnson Server Date of Hire: September 7, 1984 Westminster Winter Park Laverne Weng Housekeeper Date of Hire: August 6, 1984 We Honor Long- Serving Employees
  19. 19. Thank You!

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