There are many productivity factors the firm can manage. How well does the firm utilize new knowledge; is it working at an economy-of-scale level; are the employees highly motivated and loyal or is there labor unrest and high worker turnover; is the resource (human and capital) allocation maximizing established goals; and finally, what is the overall quality of the company's management? And, if management sees productivity as a problem, is there a commitment to establish a company-wide Productivity Improvement Program?