Enterprise Architecture EA Impact Analyzer Impact Analysis Graphml Drawing Visio Automatic Causes of Impact Rootcause Calculation Incident Management Change Management Events Nagios

1. Enterprise
Architecture
2013
Vincent Tacquet
Quality & Architecture Manager
Datacenter Manager
vincent.tacquet@synergics.be
@vtacquet
www.linkedin.com/in/vincenttacquet
www.synergics.be

2. Overview
Enterprise Architecture
Architecture and the CMDB
Architecture Design
Impact Analyzer
Export to yED
Automatic Impact Analyzer
Practical
Future
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3. Enterprise Architecture
@World
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“it is a framework”
“it is a method”
“it is a way of life”
Fancy colours, great PowerPoints
@Synergics
• No “bla bla bla”, we just did it
• Why ?
• ITIL !
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4. Architecture and the CMDB
The CMDB @Synergics is complete !
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5. www.synergics.be
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7. Architecture Design
Core Types
Services
Applications
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8. Architecture Design (1)
Core Types
• The glue between CI’s and Services
• Groups CI’s into functional classes
• Technical branding
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10. Architecture Design (2)
Services
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The difficult part / brains of Architecture
3 Types
Classes
Redundancy
Bi-directional linking
Technical branding
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11. • CI-only services
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12. • Services-only services
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13. • Mixed services
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14. • Classes
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Operating System
PDU (Power Distribution Unit)
Power Feed (Fuses, UPSes, Rack Distribution Power, Generator)
Physical Location (Rack)
Physical Chassis (Blade, Multi Host Chassis)
Physical Host (VMWare)
Physical Storage (Virtual Filers)
Backup Appliance
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16. • Can be redundant on CI-level and/or Services-level
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17. Architecture Design (3)
Applications
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Groups one or more Services
Links Customers and / or Locations
Links Suppliers
Customer / End-user branding
Calculates Customer impact (# user)
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19. Impact Analyzer
Used by different teams
• Customer Relations: to mail impacted Customers when
something is down
• Operations Team: to fill-out the Risk Assessment in Change
Management
• Incident Team: to analyse the impacted Applications, Services
and/or CI’s in Incident Management
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25. Export to yED
yED is a FREE tool
yED may NOT be automated
The usage of yEd is free of charge and one can even make use of yEd in a commercial environment
for free.
yWorks grants you the right to use yEd as an application to create diagrams. This right comes for free
for anyone that adheres to the yEd Software License Agreement. E.g. you are not allowed to
distribute yEd on your own or use it in an automated process.
The diagrams that you create belong to you. You can use your diagrams in any way you like. For
example, you can use yEd to create a diagram that is then used by your company or institution to
enhance product documentation, or to better understand internal processes.
http://www.yworks.com/en/products_yed_about.html
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26. Due to the previous restriction, we
generate our own .graphml files and
manually change the layout in yED
from:
to:
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31. Automatic Impact
Analyzer
LIVE Monitoring information from Nagios
LIVE Incidents information
NOC Ready (1 minute update)
Shows High High Incidents (in progress and recently closed)
Shows “possible” impacted Customers and Applications
Allows us to improve First Call Resolution
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35. Practical
Link a Physical CI
• when there is a physical problem (ex. a defective Power Supply)
• when the customer is not paying for Architecture (there is no design)
• when the design was not yet created, but do notify Architecture Team afterwards
Link an Architecture Application
• when you only know the symptom (ex. mail is down, SBC is down)
• but change it to an Architecture Service when you do know
Link an Architecture Service
• when you know the cause (ex. internal dns is down, primary storage is down)
• linking a Service will also show other impacted Applications and Customers
Link a Software Package
• when a purchased software package (ex. WinZip) is not working
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36. Future
Impacted Users (Q4-2013)
• allow % for companies
• allow % for locations
Fine-grained Drawings (Q1-2014)
• technical drawings
• functional drawings
• selection box for Classes
Networking Impact (Q2-2014)
• switches and stacks
• switch ports and connections
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