Enterprise Architecture 2013

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Enterprise Architecture
EA
Impact Analyzer
Impact Analysis
Graphml
Drawing
Visio
Automatic
Causes of Impact
Rootcause Calculation
Incident Management
Change Management
Events
Nagios

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  • Enterprise Architecture 2013

    1. 1. Enterprise Architecture 2013 Vincent Tacquet Quality & Architecture Manager Datacenter Manager vincent.tacquet@synergics.be @vtacquet www.linkedin.com/in/vincenttacquet www.synergics.be
    2. 2. Overview Enterprise Architecture Architecture and the CMDB Architecture Design Impact Analyzer Export to yED Automatic Impact Analyzer Practical Future www.synergics.be 2
    3. 3. Enterprise Architecture @World • • • • “it is a framework” “it is a method” “it is a way of life” Fancy colours, great PowerPoints @Synergics • No “bla bla bla”, we just did it • Why ? • ITIL ! www.synergics.be 3
    4. 4. Architecture and the CMDB The CMDB @Synergics is complete ! www.synergics.be 4
    5. 5. www.synergics.be 5
    6. 6. www.synergics.be 6
    7. 7. Architecture Design Core Types Services Applications www.synergics.be 7
    8. 8. Architecture Design (1) Core Types • The glue between CI’s and Services • Groups CI’s into functional classes • Technical branding www.synergics.be 8
    9. 9. www.synergics.be 9
    10. 10. Architecture Design (2) Services • • • • • • The difficult part / brains of Architecture 3 Types Classes Redundancy Bi-directional linking Technical branding www.synergics.be 10
    11. 11. • CI-only services www.synergics.be 11
    12. 12. • Services-only services www.synergics.be 12
    13. 13. • Mixed services www.synergics.be 13
    14. 14. • Classes • • • • • • • • Operating System PDU (Power Distribution Unit) Power Feed (Fuses, UPSes, Rack Distribution Power, Generator) Physical Location (Rack) Physical Chassis (Blade, Multi Host Chassis) Physical Host (VMWare) Physical Storage (Virtual Filers) Backup Appliance www.synergics.be 14
    15. 15. www.synergics.be 15
    16. 16. • Can be redundant on CI-level and/or Services-level www.synergics.be 16
    17. 17. Architecture Design (3) Applications • • • • • Groups one or more Services Links Customers and / or Locations Links Suppliers Customer / End-user branding Calculates Customer impact (# user) www.synergics.be 17
    18. 18. www.synergics.be 18
    19. 19. Impact Analyzer Used by different teams • Customer Relations: to mail impacted Customers when something is down • Operations Team: to fill-out the Risk Assessment in Change Management • Incident Team: to analyse the impacted Applications, Services and/or CI’s in Incident Management www.synergics.be 19
    20. 20. www.synergics.be 20
    21. 21. www.synergics.be 21
    22. 22. www.synergics.be 22
    23. 23. www.synergics.be 23
    24. 24. www.synergics.be 24
    25. 25. Export to yED yED is a FREE tool yED may NOT be automated The usage of yEd is free of charge and one can even make use of yEd in a commercial environment for free. yWorks grants you the right to use yEd as an application to create diagrams. This right comes for free for anyone that adheres to the yEd Software License Agreement. E.g. you are not allowed to distribute yEd on your own or use it in an automated process. The diagrams that you create belong to you. You can use your diagrams in any way you like. For example, you can use yEd to create a diagram that is then used by your company or institution to enhance product documentation, or to better understand internal processes. http://www.yworks.com/en/products_yed_about.html www.synergics.be 25
    26. 26. Due to the previous restriction, we generate our own .graphml files and manually change the layout in yED from: to: www.synergics.be 26
    27. 27. www.synergics.be 27
    28. 28. www.synergics.be 28
    29. 29. www.synergics.be 29
    30. 30. www.synergics.be 30
    31. 31. Automatic Impact Analyzer LIVE Monitoring information from Nagios LIVE Incidents information NOC Ready (1 minute update) Shows High High Incidents (in progress and recently closed) Shows “possible” impacted Customers and Applications Allows us to improve First Call Resolution www.synergics.be 31
    32. 32. www.synergics.be 32
    33. 33. www.synergics.be 33
    34. 34. www.synergics.be 34
    35. 35. Practical Link a Physical CI • when there is a physical problem (ex. a defective Power Supply) • when the customer is not paying for Architecture (there is no design) • when the design was not yet created, but do notify Architecture Team afterwards Link an Architecture Application • when you only know the symptom (ex. mail is down, SBC is down) • but change it to an Architecture Service when you do know Link an Architecture Service • when you know the cause (ex. internal dns is down, primary storage is down) • linking a Service will also show other impacted Applications and Customers Link a Software Package • when a purchased software package (ex. WinZip) is not working www.synergics.be 35
    36. 36. Future Impacted Users (Q4-2013) • allow % for companies • allow % for locations Fine-grained Drawings (Q1-2014) • technical drawings • functional drawings • selection box for Classes Networking Impact (Q2-2014) • switches and stacks • switch ports and connections www.synergics.be 36
    37. 37. www.synergics.be 37

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