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“Leadership
in times of crisis”
for:
CEW
Customer Experience World
Date:
September, 8th. 2020
Tom van der LubbeLet’s change Finance.
● Purpose
● Personal Purpose
● Company Purpose
● People First
● Clients Second
● Shareholders Last
Let’s change Finance.
Let’s change Finance.
Everything starts with
Purpose
For every company
but also
For every individual
“best” experience in my life: having
had cancer with 20
● what is my goal in life?
● what are my values?
● what is my role?
● what is my circle of influence?
● what will be left after I am not
there anymore?
Everybody is a leader / “Personal Purpose”
No 1. Great Place To Work 2019 (small companies)
Let’s change Finance.
actual status September 2020:
founded:
2010
Viisionairs:
42
mortgages:
8,000
mortgages advised:
€3 billion
Let’s change Finance.
Purpose for Viisi as a
company:
“Let’s change finance”
“Let’s change work”
● People first - Our own
Viisionairs come first: When
they are happy, the rest will
follow automatically
● Clients second - Every day we
do our utmost to make our
customers happy
● Shareholders last - Financial
health in order to increase our
long term impact
Viisi’s “People First” model: Hierarchy of Stakeholders
Let’s change Finance.
“Golden Rule”
Treat others, like you want to
be treated
The rest is common sense
There are no other rules
Let’s change Finance.
"It's About Solidarity, Stupid!
(Why Avoiding Layoffs Makes
Sense)"
https://corporate-rebels.com/it-is-about-solidarity-stupid
“Great leaders are willing to
sacrifice the numbers to save the
people.
Poor leaders sacrifice the people
to save the numbers.”
(Simon Sinek)
THANK YOULet’s change Finance.
For those who want more & contact details
Article:
Employees First, Customers Second, Shareholders Last
or just google for articles, podcasts, videos.
Email: Tom.vanderlubbe@viisi.nl
LinkedIn: https://www.linkedin.com/in/tomvanderlubbe/

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Leadership in times of crisis

  • 1. “Leadership in times of crisis” for: CEW Customer Experience World Date: September, 8th. 2020 Tom van der LubbeLet’s change Finance.
  • 2. ● Purpose ● Personal Purpose ● Company Purpose ● People First ● Clients Second ● Shareholders Last Let’s change Finance.
  • 3. Let’s change Finance. Everything starts with Purpose For every company but also For every individual
  • 4. “best” experience in my life: having had cancer with 20 ● what is my goal in life? ● what are my values? ● what is my role? ● what is my circle of influence? ● what will be left after I am not there anymore? Everybody is a leader / “Personal Purpose”
  • 5.
  • 6. No 1. Great Place To Work 2019 (small companies)
  • 7. Let’s change Finance. actual status September 2020: founded: 2010 Viisionairs: 42 mortgages: 8,000 mortgages advised: €3 billion
  • 8. Let’s change Finance. Purpose for Viisi as a company: “Let’s change finance” “Let’s change work”
  • 9. ● People first - Our own Viisionairs come first: When they are happy, the rest will follow automatically ● Clients second - Every day we do our utmost to make our customers happy ● Shareholders last - Financial health in order to increase our long term impact Viisi’s “People First” model: Hierarchy of Stakeholders
  • 10. Let’s change Finance. “Golden Rule” Treat others, like you want to be treated The rest is common sense There are no other rules
  • 11.
  • 12. Let’s change Finance. "It's About Solidarity, Stupid! (Why Avoiding Layoffs Makes Sense)" https://corporate-rebels.com/it-is-about-solidarity-stupid
  • 13. “Great leaders are willing to sacrifice the numbers to save the people. Poor leaders sacrifice the people to save the numbers.” (Simon Sinek) THANK YOULet’s change Finance.
  • 14. For those who want more & contact details Article: Employees First, Customers Second, Shareholders Last or just google for articles, podcasts, videos. Email: Tom.vanderlubbe@viisi.nl LinkedIn: https://www.linkedin.com/in/tomvanderlubbe/