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COMMENTARY38 LOS ANGELES BUSINESS JOURNAL JUNE 2, 2014
ERIN CONDREN
Founder
Erin Condren Designs
We are so excited for our
family reunion on my parent’s
farm in Kansas. The whole
family will be there, even my
cousins, coming from all
around the country with their
kids over the Fourth of July.
Can’t think of a better way to celebrate our coun-
try and our clan than in the heartland.
TAMAR SIMON
Director
OurCrowd Americas
I’m heading to Israel for a week in June to
spend time at the headquarters of my company,
OurCrowd, in Jerusalem. Though it’s work, being
in Israel always feels like a vacation because of
the country’s historical roots and tourist hot spots.
JAN B. BRZESKI
Managing Director
Arixa Capital Advisors
When I was 8 my family lived in a small village
in Switzerland for a year. The village is on the side
of a mountain and there are no gas cars allowed on
the roads. This summer, my wife and kids and I
will be joining my parents, who are in their late
80s, and my sister, to spend a week in that village.
CHRISTINE KWA
Corporate Services Coordinator
Lincoln Property Co.
I’d stay in the U.S. because of all the won-
derful vacation spots California itself offers
without going too far: Santa Barbara wineries,
Lake Tahoe, Monterey Bay, San Diego’s
Legoland, zoo and Sea World.
JENNA BARNETT
President
Visionary5 Public Relations
My new husband and I recently returned from
a honeymoon in Bali and Japan, so we’re staying
in the states this summer, but we have plenty of
little trips planned.
FARSHAD TEHRANI
Chief Executive
Tego Power
I’m heading out to Minnesota with a few
friends to have an adventure where we’ll drive
tanks, crush cars and fire machine guns. The
facility is called Drive a Tank, and it’s unlike any-
thing I’ve ever done. I can’t wait.
LABJ FORUM
By VICTORIA THOMAS
C
LUTCH the pearls: I read about the planned
closing this month of Harris Shepard
Public Relations in Century City with a
pang. While Harris Shepard adores Doris Day, he
more resembles Mary Poppins: mysterious
beneath the obvious rigor. In the official press
release, Shepard states: “When I started my
agency, I really felt like the stars and the planets –
and lots of hard work – came together to make
my group successful from the beginning – and
now I feel it’s just the right time to leave.”
Harris Shepard ruled the fickle realm of West
Coast beauty PR with an iron (though manicured)
fist for 27 years. He was my mentor and one of
my greatest teachers. The enduring lesson he
imparted, in business and in life: “Put on some
lipstick and get over it.” Harris, in fact, might
have sort of a thing for lipstick. This seems rea-
sonable, since beauty brands were his agency’s
bread and butter, and he traces his family history
tangentially to that of Max Factor.
Harris scooped me up when I was a little down
on my luck as a writer – let’s just call it my Santa
Fe period. I was in the process of finishing my
first book, which, thus far, has turned out to be my
last. The gig was past deadline and unpaid. (Yes, I
did it for the glory, which has yet to materialize.)
I might call that experience thankless, except
that it led me to Harris Shepard.
Of course, Harris knew my publisher. In fact,
he knew everybody. His power-Rolodex – and he
insisted on a typed, hard-copy Rolodex in those
days – was legend. Even mean girls at the beauty
magazines would take his calls. Harris met me
for lunch at the Ivy and told me he needed some-
one fast on the keys. His usual bevy of junior
account executives – Mimi, Fifi, Gigi, Muffy,
Buffy and Shoshanna – had quit, leaving the
Chief, as I came to call him, holding the bag.
“But, dear, dear …” His voice trailed off over
an impossibly high-priced chicken salad. “Dear,
dear, and I say this with love …” He gestured
weakly in a vertical motion, rendered close to
speechless by my road-kill fashion statement:
waist-length hair, heaps of Navajo turquoise,
denim jacket, velvet hippie skirt, well-worn red
cowboy boots, nary a speck of makeup. “You’re a
little light on lips.” He chewed, pensively. “In
fact, dear, and this is said with love, you look like
a Russian folk dancer. I feel like you could throw
me over your saddle and ride off with me!”
Well, he was right. I cut my hair, bought a red
Chanel lipstick, and wore a suit and killer heels
for the next several years as HSPR’s senior
accounts manager. But when the weeks got really
long, I’d revert to my unkempt ways (ponytail,
Birkenstocks). My rationale: Most of our long
days were spent in the office.
Care, effort
“Harris,” I remember saying peevishly,
“clients can’t see us over the phone!” Ever dapper
himself, he gasped, genuinely taken aback. “Oh,
but dear, dear, actually, yes, they can!” he protest-
ed, without a whiff of irony. Of course, what he
meant was that clients can tell if you care and
whether or not you’re making an effort. Harris
always cared and always made the effort.
The other truth from high atop Mount Shepard
is that not only is the customer always right – she
or he is always, always a “T.D.” (T.D. = Total
Doll). This goes double for the high-maintenance
divas, narcissists, prima donnas, steel magnolias,
wannabes, lost souls, attention whores and all of
the other people who want to be rich and famous.
And this largesse spilled over onto us. One morn-
ing, anticipating a client coffee meeting at the office,
he sent a particularly rusticated assistant out into the
shopping mall for pastries. Being a Brooklynite, I
understood that when he asked for “a rugelach
assortment,” he meant plump crescents stuffed with
poppy seeds. The assistant returned with two heads
of salad greens. These were tactfully tucked away,
and never the wiser, the clients happily sucked on the
Mrs. See’s butterscotch lollipops that Harris always
kept in a jar on his massive desk for us, his “beez
and geez” (Bs and Gs = boys and girls).
I left Harris for money. One rain-soaked night
as I languished at my office desk, a sly acquain-
tance phoned me out of the blue (I hadn’t even
been looking) with the proverbial offer I couldn’t
refuse. The new boss turned out to be an infa-
mous bellowing trans-Atlantic harridan who did
not pay the bills or the staff. Both clients and
team soon bolted, and the agency imploded. I
remember thinking of Harris as I stood in the
deserted Venice office space and handed over the
keys to the building manager.
Dear, dear, and I say this with love — you
were right all along.
Victoria Thomas is a freelance writer. She lives
in Pasadena.
Mentoring With Arugula
It’s Time for
Traveling
The first day of summer is just around the
corner as are many people’s seasonal work
breaks. So the Business Journal asks:
What are your summer
vacation plans?
Condren
PUBLISHER & CEO
MATTHEW A. TOLEDO
mtoledo@labusinessjournal.com | ext. 207
EDITOR
CHARLES CRUMPLEY
ccrumpley@labusinessjournal.com | ext. 208
DESIGN DIRECTOR
ROBERT LANDRY
rlandry@labusinessjournal.com | ext. 243
MANAGING EDITORS
JONATHAN DIAMOND
jdiamond@labusinessjournal.com | ext. 200
STEVE SILKIN
ssilkin@labusinessjournal.com | ext. 229
NEWSDESK EDITOR
TOM HICKS
thicks@labusinessjournal.com | ext. 223
REPORTERS
HOWARD FINE
hfine@labusinessjournal.com | ext. 227
BETHANY FIRNHABER
bfirnhaber@labusinessjournal.com | ext. 235
SUBRINA HUDSON
shudson@labusinessjournal.com | ext. 251
JAMES RUFUS KOREN
jrkoren@labusinessjournal.com | ext. 225
ALFRED LEE
alee@labusinessjournal.com | ext. 221
JONATHAN POLAKOFF
jpolakoff@labusinessjournal.com | ext. 239
MATT PRESSBERG
mpressberg@labusinessjournal.com | ext. 230
OMAR SHAMOUT
oshamout@labusinessjournal.com | ext. 263
CHIEF EDITORIAL PHOTOGRAPHER
RINGO H.W. CHIU
photo@ringochiu.com | ext. 256
RESEARCH DIRECTOR
DAVID NUSBAUM
dnusbaum@labusinessjournal.com | ext. 236
ASSOCIATE PUBLISHER
JOSH SCHIMMELS
jschimmels@socalbusinessjournals.com | ext. 218
ASSOCIATE SALES MANAGER,
NATIONAL SALES
DARRIN SENNOTT
dsennott@socalbusinessjournals.com | ext. 220
ASSOCIATE SALES MANAGER,
DIRECTOR OF EVENTS
JAMIE CHIEN
jchien@socalbusinessjournals.com | ext. 248
ADVERTISING ACCOUNT MANAGERS
NAZ BAYAZIT
nbayazit@socalbusinessjournals.com | ext. 253
MARISSA DE LA CRUZ
mdelacruz@socalbusinessjournals.com | ext. 219
EVA JUSE
ejuse@socalbusinessjournals.com | ext. 222
KELSEY MCCOY
kmccoy@socalbusinessjournals.com | ext. 252
JIM SLATER
jslater@socalbusinessjournals.com | ext. 209
KOLLENE MCGINLEY
kmcginley@socalbusinessjournals.com | ext. 264
NATIONAL ADVERTISING SALES MANAGERS
ELLEN MAZEN
emazen@socalbusinessjournals.com l ext. 240
BOB WASHBURN
bwashburn@socalbusinessjournals.com | ext. 201
CLASSIFIED SALES MANAGER
ROSZ MURRAY
rmurray@socalbusinessjournals.com | ext. 215
ADVERTISING COORDINATOR
ERIN MOFFETT
emoffett@socalbusinessjournals.com | ext. 216
EVENTS MANAGERS
BREANNE KAMAI
bkamai@socalbusinessjournals.com | ext. 203
MARY KAMINSKI
mkaminski@socalbusinessjournals.com | ext. 213
EVENTS COORDINATOR
MARIA SANTIZO
msantizo@socalbusinessjournals.com | ext. 214
PRODUCTION ARTISTS
SALLY JONES
sjones@labusinessjournal.com | ext. 212
MARIE SWEENEY
msweeney@labusinessjournal.com | ext. 224
JIM GRIGLAK
jgriglak@labusinessjournal.com | ext. 242
AUDIENCE DEVELOPMENT DIRECTOR
STEPHANIE CHENG
scheng@labusinessjournal.com | ext. 247
CIRCULATION MANAGER
ZAINABU BRYANT
zbryant@labusinessjournal.com | ext. 244
CONTROLLER
NANCY SCHWARTZ
nschwartz@labusinessjournal.com | ext. 202
ACCOUNTS RECEIVABLE SPECIALIST
PATRICIA A. BENSON
pbenson@labusinessjournal.com | ext. 231
ASSISTANT TO THE PUBLISHER
BETH THERIAC
btheriac@labusinessjournal.com | ext. 249
RECEPTIONIST
ASHLEY WINDSOR
awindsor@labusinessjournal.com | ext. 270
LOS ANGELES
BUSINESS JOURNAL®
5700 WILSHIRE BLVD., SUITE 170,
LOS ANGELES, CA 90036
(323) 549-5225 FAX 549-5255
www.labusinessjournal.com
Customer Service: (855) 293-9394
Los Angeles Business Journal Poll
What are your summer vacation plans?
Online results for week ended May 28.
Foreign
trip.
Somewhere
in United
States.
21% 21%
29% 29%
Staycation.
Somewhere
in California.
38_Commnetary.qxp 5/29/2014 10:35 AM Page 38

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Mentoring With Arugula: Harris Shepard's PR Lessons

  • 1. COMMENTARY38 LOS ANGELES BUSINESS JOURNAL JUNE 2, 2014 ERIN CONDREN Founder Erin Condren Designs We are so excited for our family reunion on my parent’s farm in Kansas. The whole family will be there, even my cousins, coming from all around the country with their kids over the Fourth of July. Can’t think of a better way to celebrate our coun- try and our clan than in the heartland. TAMAR SIMON Director OurCrowd Americas I’m heading to Israel for a week in June to spend time at the headquarters of my company, OurCrowd, in Jerusalem. Though it’s work, being in Israel always feels like a vacation because of the country’s historical roots and tourist hot spots. JAN B. BRZESKI Managing Director Arixa Capital Advisors When I was 8 my family lived in a small village in Switzerland for a year. The village is on the side of a mountain and there are no gas cars allowed on the roads. This summer, my wife and kids and I will be joining my parents, who are in their late 80s, and my sister, to spend a week in that village. CHRISTINE KWA Corporate Services Coordinator Lincoln Property Co. I’d stay in the U.S. because of all the won- derful vacation spots California itself offers without going too far: Santa Barbara wineries, Lake Tahoe, Monterey Bay, San Diego’s Legoland, zoo and Sea World. JENNA BARNETT President Visionary5 Public Relations My new husband and I recently returned from a honeymoon in Bali and Japan, so we’re staying in the states this summer, but we have plenty of little trips planned. FARSHAD TEHRANI Chief Executive Tego Power I’m heading out to Minnesota with a few friends to have an adventure where we’ll drive tanks, crush cars and fire machine guns. The facility is called Drive a Tank, and it’s unlike any- thing I’ve ever done. I can’t wait. LABJ FORUM By VICTORIA THOMAS C LUTCH the pearls: I read about the planned closing this month of Harris Shepard Public Relations in Century City with a pang. While Harris Shepard adores Doris Day, he more resembles Mary Poppins: mysterious beneath the obvious rigor. In the official press release, Shepard states: “When I started my agency, I really felt like the stars and the planets – and lots of hard work – came together to make my group successful from the beginning – and now I feel it’s just the right time to leave.” Harris Shepard ruled the fickle realm of West Coast beauty PR with an iron (though manicured) fist for 27 years. He was my mentor and one of my greatest teachers. The enduring lesson he imparted, in business and in life: “Put on some lipstick and get over it.” Harris, in fact, might have sort of a thing for lipstick. This seems rea- sonable, since beauty brands were his agency’s bread and butter, and he traces his family history tangentially to that of Max Factor. Harris scooped me up when I was a little down on my luck as a writer – let’s just call it my Santa Fe period. I was in the process of finishing my first book, which, thus far, has turned out to be my last. The gig was past deadline and unpaid. (Yes, I did it for the glory, which has yet to materialize.) I might call that experience thankless, except that it led me to Harris Shepard. Of course, Harris knew my publisher. In fact, he knew everybody. His power-Rolodex – and he insisted on a typed, hard-copy Rolodex in those days – was legend. Even mean girls at the beauty magazines would take his calls. Harris met me for lunch at the Ivy and told me he needed some- one fast on the keys. His usual bevy of junior account executives – Mimi, Fifi, Gigi, Muffy, Buffy and Shoshanna – had quit, leaving the Chief, as I came to call him, holding the bag. “But, dear, dear …” His voice trailed off over an impossibly high-priced chicken salad. “Dear, dear, and I say this with love …” He gestured weakly in a vertical motion, rendered close to speechless by my road-kill fashion statement: waist-length hair, heaps of Navajo turquoise, denim jacket, velvet hippie skirt, well-worn red cowboy boots, nary a speck of makeup. “You’re a little light on lips.” He chewed, pensively. “In fact, dear, and this is said with love, you look like a Russian folk dancer. I feel like you could throw me over your saddle and ride off with me!” Well, he was right. I cut my hair, bought a red Chanel lipstick, and wore a suit and killer heels for the next several years as HSPR’s senior accounts manager. But when the weeks got really long, I’d revert to my unkempt ways (ponytail, Birkenstocks). My rationale: Most of our long days were spent in the office. Care, effort “Harris,” I remember saying peevishly, “clients can’t see us over the phone!” Ever dapper himself, he gasped, genuinely taken aback. “Oh, but dear, dear, actually, yes, they can!” he protest- ed, without a whiff of irony. Of course, what he meant was that clients can tell if you care and whether or not you’re making an effort. Harris always cared and always made the effort. The other truth from high atop Mount Shepard is that not only is the customer always right – she or he is always, always a “T.D.” (T.D. = Total Doll). This goes double for the high-maintenance divas, narcissists, prima donnas, steel magnolias, wannabes, lost souls, attention whores and all of the other people who want to be rich and famous. And this largesse spilled over onto us. One morn- ing, anticipating a client coffee meeting at the office, he sent a particularly rusticated assistant out into the shopping mall for pastries. Being a Brooklynite, I understood that when he asked for “a rugelach assortment,” he meant plump crescents stuffed with poppy seeds. The assistant returned with two heads of salad greens. These were tactfully tucked away, and never the wiser, the clients happily sucked on the Mrs. See’s butterscotch lollipops that Harris always kept in a jar on his massive desk for us, his “beez and geez” (Bs and Gs = boys and girls). I left Harris for money. One rain-soaked night as I languished at my office desk, a sly acquain- tance phoned me out of the blue (I hadn’t even been looking) with the proverbial offer I couldn’t refuse. The new boss turned out to be an infa- mous bellowing trans-Atlantic harridan who did not pay the bills or the staff. Both clients and team soon bolted, and the agency imploded. I remember thinking of Harris as I stood in the deserted Venice office space and handed over the keys to the building manager. Dear, dear, and I say this with love — you were right all along. Victoria Thomas is a freelance writer. She lives in Pasadena. Mentoring With Arugula It’s Time for Traveling The first day of summer is just around the corner as are many people’s seasonal work breaks. So the Business Journal asks: What are your summer vacation plans? Condren PUBLISHER & CEO MATTHEW A. TOLEDO mtoledo@labusinessjournal.com | ext. 207 EDITOR CHARLES CRUMPLEY ccrumpley@labusinessjournal.com | ext. 208 DESIGN DIRECTOR ROBERT LANDRY rlandry@labusinessjournal.com | ext. 243 MANAGING EDITORS JONATHAN DIAMOND jdiamond@labusinessjournal.com | ext. 200 STEVE SILKIN ssilkin@labusinessjournal.com | ext. 229 NEWSDESK EDITOR TOM HICKS thicks@labusinessjournal.com | ext. 223 REPORTERS HOWARD FINE hfine@labusinessjournal.com | ext. 227 BETHANY FIRNHABER bfirnhaber@labusinessjournal.com | ext. 235 SUBRINA HUDSON shudson@labusinessjournal.com | ext. 251 JAMES RUFUS KOREN jrkoren@labusinessjournal.com | ext. 225 ALFRED LEE alee@labusinessjournal.com | ext. 221 JONATHAN POLAKOFF jpolakoff@labusinessjournal.com | ext. 239 MATT PRESSBERG mpressberg@labusinessjournal.com | ext. 230 OMAR SHAMOUT oshamout@labusinessjournal.com | ext. 263 CHIEF EDITORIAL PHOTOGRAPHER RINGO H.W. 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BENSON pbenson@labusinessjournal.com | ext. 231 ASSISTANT TO THE PUBLISHER BETH THERIAC btheriac@labusinessjournal.com | ext. 249 RECEPTIONIST ASHLEY WINDSOR awindsor@labusinessjournal.com | ext. 270 LOS ANGELES BUSINESS JOURNAL® 5700 WILSHIRE BLVD., SUITE 170, LOS ANGELES, CA 90036 (323) 549-5225 FAX 549-5255 www.labusinessjournal.com Customer Service: (855) 293-9394 Los Angeles Business Journal Poll What are your summer vacation plans? Online results for week ended May 28. Foreign trip. Somewhere in United States. 21% 21% 29% 29% Staycation. Somewhere in California. 38_Commnetary.qxp 5/29/2014 10:35 AM Page 38