2. Lee's children tell her they need the
internet for school work.
She rings up the internet company
and agrees to a plan which costs $30
per month.
3. Lee is worried the children seem to be spending a lot of time on the internet.
4. Lee gets a very high internet account.
She is very shocked as she thought it would cost only $30 per
month.
5. Lee rings the internet
company and asks. Why
are my bills so large?
The company says you
used four GB more than
your download
allowance for the month.
The company says the
cap was only $30 per
month.
Lee is confused she just
does not understand why
the bill is so high.
6. She talks to her children about the large internet account. They say they
have been downloading lots of movies and songs and did not realise how
much it would cost.
7. Next month Lee gets her internet bill. It is only $30 for the month.
She is happy and pleased with her children.
8. What should Lee have done?
She did not fully understand her
internet plan and what she had
agreed to.
She did not understand what
her data usage for the month
was.
She should have monitored how
much data she and her children
were using throughout the
month.
