Grievance Letter

1. Kwantlen Polytechnic University
School of Business
Assignment #2 of 2
« Write & Reply to Grievance»
Labour and Employee Relations
HRMT 5190 (P50)
Prepared by
Name: Vandana Narwal
Student ID: 100422913
Submitted on:
02/13/2023
© 2023

2. Facts #1
Jen has worked for the company for 10 years as a call centre operator. On several
occasions, he has been counseled by her manager about being more polite in her calls
with customers. After a recent incident with a customer, Jen was called to a meeting
with the manager. She was told the meeting would be disciplinary in nature and that
she should bring her shop steward. The manager played the tape of the customer call
for Jen and you (the shop steward). He advised Jen that her words and tone were rude
and that she was being given a one-day suspension. Jen was told that in the future she
had to be more polite to customers and that if she had difficulty with particular
customers she was to transfer the call to the manager.
1. You are the shop steward. Draft the grievance with reference to your
assigned collective agreement (if applicable). Make assumptions about the
facts as you deem necessary but state those assumptions explicitly in the
grievance.
Write the Grievance Here:
Dear Manager,
On February 10, 2023, Jen was unjustly suspended for one-day without pay for
conducting rude behavior with customers, in violation of Article 10.2 of the BCGEU and
BCIT Collective Agreement.
The grievant and steward were made to listen to the recorded call for the basis of
suspension on the same day. However, the employer’s reasons for the ‘just cause’ were
missing in writing. Jen has been working for the company for about a decade now and
has proved her excellence in customer interaction. For the last few days, her family
issues have been causing trouble for her due to which she is unable to concentrate on
her work completely.
We submit that a written explanation by the employer for the situation is missing and
therefore the suspension is unjust.
I look forward to your prompt and favorable response to this matter.
Sincerely,
Vandana Narwal
Shop Steward
Grievance #1
Facts:
Melissa Henry is a 2-year employee. She has a history of missing shifts for a variety of
reasons ranging from “illness” to “childcare problems” to “car broke down”. She has
received numerous verbal warnings and last month a written warning advising her that
further absences without acceptable excuse or without notifying the company would
result in more serious discipline. On January 14, 2021, Melissa was suspended for one
day for being absent from work without excuse and without notifying her supervisor.
Grievance:

3. We hereby grieve the 1-day suspension without pay of Melissa Henry dated January 14,
2021. Melissa was suspended for being absent from work without excuse and without
notifying her supervisor. The suspension is an unjust response in the circumstances
because Melissa had to stay home to care for her child who was ill. In previous
instances where Melissa was absent, she has only received verbal or written warnings
and we submit that the past practice of the employer is to only issue verbal or written
warnings and that this suspension is therefore unjust.
2. You are the Labour Relations Specialist and you need to assist the
manager in replying to this grievance. With reference to your assigned
collective agreement (if applicable), draft the reply. Make assumptions
about the facts as you deem necessary but state those assumptions
explicitly in the grievance response.
Reply to the Grievance Here:
Dear Shop Steward,
This is to inform Melissa Henry that her request for unjust suspension is refused. This is
because melissa was given verbal as well as written warnings. The last written warning
on December 20, 2020, strictly warned her about strict action against taking leaves
without giving any just reason.
However, her negligence towards the warning and not informing her supervisor has
given a just cause for the employer to make suspension without pay as entitled under
Article 20.4(a) for leave due to family illness. Considering these circumstances, we
believe that the 1-day suspension was by the provisions of the agreement and company
policy.
If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Vandana Narwal
Labour Relations Specialist