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01

 ITIL Foundation_________________________________________________________ 03
 ITIL Intermediate—Operational Support & Analysis____________________________ 04
 ITIL Intermediate—Planning, Protection & Optimization________________________ 05
 ITIL Intermediate—Release, Control & Validation______________________________ 06
 ITIL Intermediate—Service Offerings & Agreements____________________________ 07
 ITIL Intermediate—Service Strategy_________________________________________ 08
 ITIL Intermediate—Service Design__________________________________________ 09
 ITIL Intermediate—Service Transition_______________________________________ 10
 ITIL Intermediate—Service Operation_______________________________________ 11
 ITIL Intermediate—Continual Service Improvement____________________________ 12
 ITIL Intermediate—Managing Across Lifecycle________________________________ 13
 Certified Associate in Project Management (CAPM)____________________________ 14
 Project Management Professional (PMP)____________________________________ 15
 Program Management Professional (PgMP)__________________________________ 16
 Project In Control (PRINCE2)_______________________________________________ 17
 ACP (Agile Certified Professional) ___________________________________________ 18
 PSM (Professional scrum Master)___________________________________________ 19
 CSM (Certified ScrumMaster®)_____________________________________________ 20
 Safe agilist _____________________________________________________________ 21
 Certified ISO 27001 Foundation ____________________________________________ 22
 Certified ISO 27001 Lead Auditor___________________________________________ 23
 Certified ISO 27001 Lead Implementer_______________________________________ 24
 Certified ISO 20000 Foundation_______________________________________ 25
 Certified ISO 20000 Lead Auditor____________________________________________ 26
 Certified ISO 20000 Lead Implementer______________________________________ 27
 Certified ISO 9001 Foundation_____________________________________________ 36
 Certified ISO 9001 Lead Implementer________________________________________ 38
 Certified OHSAS 18001 Foundation__________________________________________ 39
 Certified OHSAS 18001 Lead Auditor _______________________________________ 40
 Certified OHSAS 18001 Lead Implementer___________________________________ 41
 Certified ISO 14001 Foundation____________________________________________ 42
 Certified ISO 27005 Risk Manager ________ __________________________________ 55
DI“CLAIMER
"PMI", "PMBOK", "PMP" a d "CAPM" a e egiste ed a ks of the P oje t Ma age e t I situte, I .
"ITIL" a d P i e2 is Registe ed T ade Ma k of the Oi e of Go e e t Co e e i the U ited Ki gdo a d othe ou t ies.
"CM“" is Registe ed T ade Ma ks of “ u allia e, U“A.
I“O is Registe ed T ade Ma k of IRCA.
______________________________
TABLE OF CONTENTSTABLE CONTENTSTABLE OF CONTENTSTABLE CONTENTS
Landline: +91 40- 23114422| Mob: +91 9032100075 | E-mail : info@Ulearnsystem.com
Course Page No.
02

 ITIL Foundation_________________________________________________________ 03
 ITIL Intermediate—Operational Support & Analysis____________________________ 04
 ITIL Intermediate—Planning, Protection & Optimization________________________ 05
 ITIL Intermediate—Release, Control & Validation______________________________ 06
 ITIL Intermediate—Service Offerings & Agreements____________________________ 07
 ITIL Intermediate—Service Strategy_________________________________________ 08
 ITIL Intermediate—Service Design__________________________________________ 09
 ITIL Intermediate—Service Transition_______________________________________ 10
 ITIL Intermediate—Service Operation_______________________________________ 11
 ITIL Intermediate—Continual Service Improvement____________________________ 12
 ITIL Intermediate—Managing Across Lifecycle________________________________ 13
 Certified Associate in Project Management (CAPM)____________________________ 14
 Project Management Professional (PMP)____________________________________ 15
 Program Management Professional (PgMP)__________________________________ 16
 Project In Control (PRINCE2)_______________________________________________ 17
 ACP (Agile Certified Professional) ___________________________________________ 18
 PSM (Professional scrum Master)___________________________________________ 19
 CSM (Certified ScrumMaster®)_____________________________________________ 20
 Safe agilist _____________________________________________________________ 26
 Certified ISO 20000 Foundation_______________________________________ 29
 Certified ISO 9001 Lead Implementer________________________________________ 38
 Certified OHSAS 18001 Foundation__________________________________________ 39
 Certified OHSAS 18001 Lead Auditor _______________________________________ 40
 Certified OHSAS 18001 Lead Implementer___________________________________ 41
 Certified ISO 14001 Foundation____________________________________________ 42
 Certified ISO 27005 Risk Manager ________ __________________________________ 55
DI“CLAIMER
"PMI", "PMBOK", "PMP" a d "CAPM" a e egiste ed a ks of the P oje t Ma age e t I situte, I .
"ITIL" a d P i e2 is Registe ed T ade Ma k of the Oi e of Go e e t Co e e i the U ited Ki gdo a d othe ou t ies.
"CM“" is Registe ed T ade Ma ks of “ u allia e, U“A.
I“O is Registe ed T ade Ma k of IRCA.
______________________________
TABLE OF CONTENTSTABLE CONTENTSTABLE OF CONTENTSTABLE CONTENTS
Course Page No.
03

ITIL FOUNDATION
ITIL I fo aio Te h olog I f ast u tu e Li a is a od of k o ledge a d set of est p a i es fo su essful IT
se i e a age e t. It p o ides guida e fo :
 Co e i g i o ai e ideas a d o epts i to se i es fo usto e s
 Sol i g p o le s ith efe i e a d e du i g soluio s
 Co t olli g osts a d isks that ould othe ise dest o the alue eated the se i e
 Lea i g f o su esses a d failu es to a age e halle ges a d oppo tu iies
ITIL is the esult of the UK go e e t’s Ca i et Oi e do u e i g a set of p o esses a d p o edu es fo the deli e a d
suppo t of high ualit IT se i es, desig ed a d a aged to eet the eeds of a o ga izaio . ITIL a e adopted a
o ga izaio a d adapted to eet its spe ii eeds.
TIL Fou daio is the ost e og ized skill a d e ii aio fo IT p ofessio als a d e plo ees ishi g to e el i IT Se i e
Ma age e t. O ga izaio s adopt, adapt a d i ple e t ITIL to gai ete esults a d e ha ed pe fo a e. ITIL is
o i uousl e ol i g a d i p o i g a d it has e e tl go e th ough a update i . Out t ai i g p og a i ludes all the
ha ges of ITIL .
Pa i ipa ts ill lea the p i iples a d o e ele e ts of the Se i e Life le app oa h to IT Se i e Ma age e t a o di g
to ITIL. A i te a i e app oa h is used o i i g le tu e, dis ussio a d uesio a d a s e .
Cou se O je i es:
 I t odu io to ITIL - High le el o e ie of ITIL
 Se i e Life le - U de sta d the fu da e tal ITIL life le stages, p o esses, fu io s, oles & espo si iliies
 Se i e St ateg - Ho to alig IT st ateg ith usi ess goals a d e pe taio s
 Se i e Desig - T a sfo usi ess e ui e e ts i to st ategi soluio s
 Se i e T a siio - Ma age ha ge, isk, a d ualit assu a e
 Se i e Ope aio - Esta lish da -to-da usi ess ope aio s a d usto e e pe taio s
 Co i ual Se i e I p o e e t - St ategies fo o e all p o ess a d se i e i p o e e t
 P epa es pa i ipa ts to take a d pass the ITIL Fou daio s Ce ii aio e a i aio su essfull
Who should ate d:
 All IT staf, s ste a d et o k ad i ist ato s, a age s a d e e ui es ho a e espo si le fo the deli e of
IT se i es i a o ga izaio .
 Busi ess a age o usi ess p o ess o e i a o ga izaio that ope ates a o di g to ITIL o ou i te d to
deplo ITIL i ou o ga izaio .
E a & Ce ii aio :
 E a Du aio : Mi utes
 E a Fo at: Muliple Choi es
 Nu e of Quesio : Quesio s
 E a Pass Ma k: out of %
Deli e Mode & Du aio :
 I st u to -led lass oo o i tual lass oo
 Da s AM to PM
P e e uisites:
 No e fo this ou se
 This ou se is p e e uisite fo ITIL I te ediate.
04

INTERMEDIATE - OPERATIONAL,SUPPORT & ANALYSIS
The Ope aio al “uppo t a d A al sis O“A odule is o e of the e ii aio s i the ITIL® Se i e Capa ilit o k st ea .
The odule fo uses o the p a i al appli aio of OSA p a i es i o de to e a le e e t, i ide t, e uest, p o le , a ess,
te h i al, IT ope aio s a d appli aio a age e t.
The OSA ou se a tea h o ga izaio s a d i di iduals ho to a age the e e da ope aio of IT se i es a d gai a ete
u de sta di g of ho to i ple e t the ITIL p o esses that ill e a le the to deli e a d suppo t se i es to usto e s.
It also o e s issues elai g to the people, elaio ships, p o edu es a d i f ast u tu e te h olog e ui ed to e su e that the
o ga izaio o p og a e a p o ide the high ualit a d ost efe i e IT se i es that a e e ui ed to eet o ga izaio al
eeds.
The i te ediate le el of ITIL ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o te ts. Su essful
i ple e taio of ITIL ope aio al suppo t a d a al sis est p a i es e a les IT depa t e ts to edu e do i e a d osts
hile i p o i g usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the OSA p o esses a d
gai the skills e ui ed to take the ITIL I te ediate Qualii aio : Ope aio al Suppo t a d A al sis Ce ii aio E a .
Cou se O je i es:
The ITIL Ce ii ate i Ope aio al Suppo t a d A al sis OSA is i te ded to e a le the holde s of the e ii ate to appl OSA
p a i es i esoluio a d suppo t of the se i e a age e t life le a d spe ii all i the follo i g ke ITIL p o ess, ole
a d fu io a eas:
 E e t a age e t
 I ide t a d P o le a age e t
 Re uest fulill e t a d A ess a age e t
 Se i e desk a d Te h i al a age e t
 Appli aio a age e t
 IT ope aio s a age e t
 Te h olog a d i ple e taio o side aio s
Who should ate d:
 I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Ope aio al Sup-po t a d A al sis
p o esses a d ho the a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
 I di iduals ho ha e atai ed the ITIL Fou daio Ce ii ate i IT Se i e Ma age e t a d ish to ad a e to
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t
E a & Ce ii aio :
 Muliple hoi e e a i aio uesio s
 Eight uesio s pe pape
 a ks e ui ed to pass out of a aila le - %
 i utes’ du aio
 Closed ook.
 Da s AM to PM
P e e uisites:
 ITIL V Fou daio Ce ii ate
 Ate di g this ou se is p e e uisite fo ITIL I te ediate OSA Ce ii aio E a .
05

ITIL INTERMEDIATE - PLANNING, PROTECTION & OPTIMIZATION
The Pla i g, P ote io a d Opi izaio PPO odule is o e of the e ii aio s i the ITIL® Se i e Capa ilit o k
st ea . The odule fo uses o the p a i al appli aio of PPO p a i es i o de e a le apa it , a aila ilit , IT se i e o i-
uit , i fo aio se u it a d de a d a age e t.
The PPO ou se is desig ed to de elop o ga izaio s’ a d i di iduals’ u de sta di g of the ITIL Se i e Desig p o esses. It a
help e su e that e a d updated se i es, se i e a age e t s ste s a d tools, te h olog a hite tu e, p o esses a d
easu e e t s ste s, ethods a d et i s a e desig ed to eet use eeds a d ill e ui e litle fu the ha ge o e i t o-
du ed.
The i te ediate le el of ITIL ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o -te ts. Su essful i -
ple e taio of ITIL pla i g, p ote io & opi izaio est p a i es e a les IT depa t e ts to edu e do i e a d osts
hile i p o i g usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the PPO p o esses a d
gai the skills e ui ed to take the ITIL I te ediate Qualii aio : Pla i g, P ote io a d Opi izaio Ce ii aio E a .
Cou se O je i es:
The ITIL Ce ii ate i Pla i g, p ote io a d opi izaio PPO is i te ded to e a le the holde s of the e ii ate to appl
PPO p a i es du i g the se i e a age e t life le a d spe ii all i the follo i g ke ITIL p o ess, ole a d fu io a e-
as:
Capa it a age e t
 A aila ilit a age e t
 IT se i e o i uit a age e t
 I fo aio se u it a age e t
 De a d a age e t
 Roles a d espo si iliies
 Te h olog a d i ple e taio
Who should ate d:
E a & Ce ii aio :
 Closed ook.
 Da s AM to PM
P e e uisites:
 Ate di g this ou se is p e e uisite fo ITIL I te ediate PPO Ce ii aio E a
06

The Release, Co t ol a d Validaio RCV odule is o e of the ualii aio s i the ITIL® Se i e Capa ilit o k st ea . The
odule fo uses o the p a i al appli aio of RCV p a i es i o de to e a le the su essful pla i g, tesi g a d i ple e -
taio of e se i es that eet the o ga izaio ’s o use s’ eeds.
The RCV ou se is desig ed to de elop o ga izaio s’ o i di iduals’ u de sta di g of the ITIL Se i e T a siio p o esses. It
a e su e t a siio al ha ges a e efe i el a aged, e se i es a e alidated a d tested a d that elease a d deplo -
e t fulill o ga izaio al e ui e e ts. RCV also p o ides guida e o e aluai g ha ge a d a agi g k o ledge to i -
p o e
de isio - aki g p o esses.
ple e taio of ITIL elease, o t ol a d alidaio est p a i es e a les IT depa t e ts to edu e do i e a d osts hile
i p o i g usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the RCV p o esses a d gai
the skills e ui ed to take the ITIL I te - ediate Qualii aio : Release, Co t ol a d Validaio Ce ii aio E a .
Cou se O je i es:
The ITIL Ce ii ate i Release, Co t ol a d Validaio RCV is i te ded to e a le the holde s of the e ii ate to appl RCV
p a i es i the se i e a age e t life le a d spe ii all i the follo i g ke ITIL p o ess, ole a d fu io a eas:
 Cha ge a age e t a d ha ge e aluaio
 Re uest fulill e t
 K o ledge a age e t
 Se i e asset a d o igu aio a age e t
 Release a d deplo e t a age e t
 Se i e alidaio a d tesi g
Who should ate d:
E a & Ce ii aio :
 Closed ook.
 Da s AM to PM
P e e uisites:
 Ate di g this ou se is p e e uisite fo ITIL I te ediate RCV Ce ii aio E a .
ITIL INTERMEDIATE - RELEASE, CONTROL & VALIDATION
07

The “e i e Ofe i gs a d Ag ee e ts “OA odule is o e of the e ii aio s i the ITIL® Se i e Capa ilit o k st ea .
The odule fo uses o the p a i al appli aio of SOA p a i es i o de to e a le po folio, se i e le el, se i e atalogue,
de a d, supplie a d i a ial a age e t.
The SOA ou se is desig ed to help o ga izaio s a d i di iduals u de sta d ho the i e stages of the ITIL life le se i e
st ateg , se i e desig , se i e t a siio , se i e ope aio a d o i ual se i e i p o e e t a ofe alue to o ga iza-
io s a d p oje ts. It also p o ides guida e o ho se i e ofe i gs a e de eloped to suppo t oth usi ess a d use
eeds.
ple e taio of ITIL se i e ofe i gs a d ag ee e ts est p a i es e a les IT depa t e ts to edu e do i e a d osts
hile i p o i g usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the SOA p o esses a d
gai the skills e ui ed to take the ITIL I te ediate Qualii aio : Se i e Ofe i gs a d Ag ee e ts Ce ii aio E a .
Cou se O je i es:
The ITIL Ce ii ate i Se i e Ofe i gs a d Ag ee e ts SOA is i te ded to e a le the holde s of the e ii ate to appl SOA
p a i es du i g the se i e a age e t life le a d spe ii all i the follo -i g ke ITIL p o ess, ole a d fu io a eas:
 Se i e po folio a age e t
 Se i e atalogue a age e t
 Se i e le el a age e t
 De a d a d Supplie a age e t
 Fi a ial a age e t fo IT se i es
 Busi ess elaio ship a age e t
Who should ate d:
E a & Ce ii aio :
 Closed ook.
 Da s AM to PM
P e e uisites:
 Ate di g this ou se is p e e uisite fo ITIL I te ediate SOA Ce ii aio E a .
ITIL INTERMEDIATE - SERVICE OFFERINGS & AGREEMENTS
08

The “e i e “t ateg ““ e ii aio is o e of i e ITIL® Se i e Life le odules a d p o ides ou ith the guida e that
e a les ou to desig , de elop, a d i ple e t se i e p o ide st ateg that alig s to the o ga izaio al st ateg .
The SS odule fo uses o the i po ta e of the st ategi aspe t of se i es ithi the IT se i e life le. It p o ides the spe-
ii k o ledge a d te h i ues to help ou de o st ate that ou u de sta d the isks a d su ess fa to s a d ha e the skills
to de elop a d p og ess st ateg ithi a o ga izaio o p og a e.
The st ategi aspe ts of a se i e should ot e u de esi ated. Adopi g se i e st ateg te h i ues a d p i iples a help
o ga izaio s e su e that thei IT tea s a e alig ed ith the usi ess as a hole a d a e ot just fo used o te h i al o -
e s. This a e a le ete o u i aio ithi a o ga izaio esuli g i s oothe a d s ite de elop e t of e o
updated p odu ts a d se i es.
The i te ediate le el of ITIL V ofe s a ole ased ha ds-o e pe ie e a d i -depth o e age of the o te ts. Su essful
i ple e taio of ITIL se i e st ateg est p a i es e a les IT depa t e ts to edu e do i e a d osts hile i p o i g
usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the SS p o esses a d gai the skills
e ui ed to take the ITIL I te ediate Qualii aio - Se i e St ateg Ce ii aio E a .
Cou se O je i es:
Ca didates a e pe t to gai k o ledge a d u de sta di g i the follo i g upo su essful o pleio of the edu aio a d
e a i aio o po e ts elated to this e ii ate:
 I t odu io to se i e st ateg
 Se i e st ateg p i iples
 Se i e st ateg p o esses
 Go e a e
 O ga izi g fo se i e st ateg
 Te h olog o side aio s
 I ple e i g se i e st ateg
 Challe ges, ii al su ess fa to s a d isks
Who should ate d:
 I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Se i e St ateg p o esses a d ho
the a e used to e ha e the ualit of IT se i e p o isio ithi a o ga izaio
E a & Ce ii aio :
 E a Fo at: Muliple Choi e, S e a io ased
 C edit: C edit
 Da s AM to PM
P e e uisites:
 Ate di g this ou se is p e e uisite fo ITIL I te ediate Se i e St ateg Ce ii aio E a .
ITIL INTERMEDIATE - SERVICE STRATEGY
09

The “e i e Desig “D odule is o e of the e ii aio s ithi the ITIL® Se i e Life le o k st ea . It fo uses o the
desig of IT se i es a d o e s the a hite tu es, p o esses, poli ies a d do u e taio that ill e a le ou to desig
se i es that eet the eeds of the o ga izaio o p og a e.
The desig p o ess is ital to the o i ued i p o e e t a d de elop e t of se i es ithi the IT life le a d this odule
ill also tea h ou te h i ues e ui ed to de elop, a age a d i teg ate se i e desig i to the IT Se i e a age e t
p o ess.
The ou se i t odu es the pu pose, p i iples a d p o esses of se i e desig a d ill also tea h ou ho to o ga ize a d i -
ple e t this as pa t of o e all se i e a age e t as ell as p o idi g guida e o te h olog - elated a i iies a d o sid-
e aio s. It also de o st ates ho se i e desig elates to the othe stages of the ITIL Se i e Life le.
ple e taio of ITIL se i e desig est p a i es e a les IT depa t e ts to edu e do i e a d osts hile i p o i g us-
to e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the SD p o esses a d gai the skills e ui ed
to take the ITIL I te ediate Qualii aio : Se i e Desig Ce ii aio E a .
Cou se O je i es:
 I t odu io to se i e desig
 Se i e desig p i iples
 Se i e desig p o esses
 O ga izi g fo se i e desig
 I ple e i g a d i p o i g se i e desig
 Se i e desig te h olog elated a i iies
Who should ate d:
 I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the se i e desig p o esses a d ho the
a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
E a & Ce ii aio :
 C edit: C edit
 Da s AM to PM
P e e uisites:
 Ate di g this ou se is p e e uisite fo ITIL I te ediate SD Ce ii aio E a .
ITIL INTERMEDIATE - SERVICE DESIGN
10

The “e i e T a siio “T odule is o e of the e ii aio s ithi the ITIL® Se i e Life le o k st ea . This odule fo-
uses o the p o ess a d p a i e ele e ts a d a age e t te h i ues e ui ed to uild, test a d i ple e t p odu ts a d
se i es. It also de o st ates ho se i e t a siio a appl to othe stages of the IT Se i e life le a d a u de pi de i-
sio s du i g the St ateg a d Ope aio s phases.
The ST odule ill tea h ou ho to pla a d a age the o e i to i iial ope aio fo the e o e ised esou es eated
du i g the Se i e St ateg a d Se i e Desig stages of the ITIL Se i e Life le. I addiio to p o idi g guida e o te h-
i ues fo o ga izi g a d a agi g the t a siio , the e ii aio also o e s a age e t of te h olog o side aio s a d
halle ges a d isks.
The ou se o e s a age e t a d o t ol of a i iies a d te h i ues that a e do u e ted i the ITIL Se i e T a siio
pu li aio , ut it does ot p o ide the full detail of ea h suppo i g p o ess. Mo e i fo aio a out these p o esses a e
fou d i the Release, Co t ol a d Validaio odule f o the Se i e Capa ilit o k st ea .
The te h i ues taught i the ST odule a help o ga izaio s a d i di iduals ete u de sta d a d a age ha ges to IT
se i es i li e ith use s’ e pe taio s a d usi ess st ateg . Se i e t a siio is ital fo le i l a agi g ha ges a d de-
li e i g i p o e e t to se i es p o ided o ga izaio s o p og a e s of o k.
Cou se O je i es:
Ca didates a e pe t to gai k o ledge a d u de sta di g i the follo i g upo su ess-ful o pleio of the edu aio
a d e a i aio o po e ts elated to this e ii ate:
 I t odu io to se i e t a siio
 Se i e t a siio p i iples
 Se i e t a siio p o esses
 O ga izi g fo se i e t a siio
 Ma agi g people th ough se i e t a siio s
 I ple e i g a d i p o i g se i e t a siio
Who should ate d:
 I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Se i e T a siio p o esses a d ho
the a e used to e ha e the ualit of IT se i e p o isio ithi a o ga izaio
E a & Ce ii aio :
 C edit: C edit
 Da s AM to PM
P e e uisites:
 Ate di g this ou se is p e e uisite fo ITIL I te ediate Se i e T a siio Ce ii aio E a .
ITIL INTERMEDIATE - SERVICE TRANSITION
11

The “e i e Ope aio “O odule is o e of the e ii aio s ithi the ITIL® Se i e Life le o k st ea . This odule fo-
uses o the p i iples, p o esses, ope aio al a i iies a d fu io s that e a le o ga izaio s a d i di iduals to su essfull
a age ho thei p odu ts a d se i es pe fo . These a i iies a also help i p o e thei IT Se i e Ma age e t.
The SO odule fo uses o the oo di aio a d e e uio of a i iies that e a le the o goi g a age e t a d ope aio of
the p odu ts o se i es de eloped o i ple e ted du i g the se i e st ateg , desig a d t a siio phases of the IT Se i e
Life le as ell as a te h olog a d suppo t esou es that a e used to deli e the .
U de sta di g of Se i e Ope aio est p a i e e a les o ga izaio s a d IT tea s to efe i el sustai a d ai tai the
p odu ts a d se i es the de elop a d e su e that the p o ide ei ie t esou es fo thei use s.
ple e taio of ITIL se i e ope aio s est p a i es e a les IT depa t e ts to e-du e do i e a d osts hile i p o i g
usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the SO p o esses a d gai the skills e-
ui ed to take the ITIL I te ediate Qualii aio : Se i e Ope aio s Ce ii aio E a .
Cou se O je i es:
 I t odu io to se i e ope aio
 Se i e ope aio p i iples
 Se i e ope aio p o esses
 O ga izi g fo se i e ope aio
 Co o se i e ope aio a i iies
 I ple e taio of se i e ope aio
Who should ate d:
 I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the se i e ope aio s p o esses a d ho
the a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
highe le el ITIL e ii aio s o ish to a hie e ITIL E pe t.
E a & Ce ii aio :
 C edit: C edit
 Da s AM to PM
P e e uisites:
 Ate di g this ou se is p e e uisite fo ITIL I te ediate Se i e Ope aio s Ce ii aio .
12
ITIL INTERMEDIATE-SERVICE OPERATION

The Co i ual “e i e I p o e e t C“I odule is o e of the e ii aio s ithi the ITIL® Se i e Life le o k st ea .
This odule fo uses o the p i iples a d te h i ues f o the Co i ual Se i e I p o e e t stage of the ITIL Life le, ut
does ot go i to detail a out spe ii p o esses.
The CSI e ii aio fo uses o ho o ga izaio s a d i di iduals a st ategi all e ie the p odu ts a d se i es the ha e
p odu ed follo i g the st ateg , desig , t a siio a d ope aio stages of the IT Se i e Life le a d ofe s guida e o ho
this p o ess should e o ga ized a d e e uted. It also i ludes guida e o the tools a d te h olog that a e used to sup-
po t CSI a i iies as ell as ho to e aluate isks a d ii al su ess fa to s.
CSI p a i es a help usi esses a d p oje ts o i ue to eet a d adapt to the ha gi g eeds of e d use s as ell as i -
p o i g ei ie ies a d etu s o i est e t fo o ga izaio s.
ple e taio of ITIL o i ual se i e i p o e e ts est p a i es e a les IT depa t e ts to edu e do i e a d osts
hile i p o i g usto e saisfa io . I this ou se, ou lea ho to pla , i ple e t a d opi ize the CSI p o esses a d
gai the skills e ui ed to take the ITIL I te - ediate Qualii aio : Co i ual Se i e I p o e e ts Ce ii aio E a .
Cou se O je i es:
Ca didates a e pe t to gai o pete ies i the follo i g upo su essful o pleio of the edu aio a d e a i aio
o po e ts elated to this e ii aio :
 I t odu io to Co i ual Se i e I p o e e t
 Co i ual Se i e I p o e e t P i iples a d P o ess
 Co i ual Se i e I p o e e t Methods a d Te h i ues
 O ga izaio fo Co i ual Se i e I p o e e t
 Te h olog fo Co i ual Se i e I p o e e t
 I ple e taio Co side aio s
 C ii al su ess fa io s a d isk i ol ed i Co i ual Se i e I p o e e t
Who should ate d:
 I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the Co i ual Se i e I p o e e t p o-
esses a d ho the a e used to e ha e the ualit of IT se i e p o isio ithi a o ga izaio
E a & Ce ii aio :
 C edit: C edit
 Da s AM to PM
P e e uisites:
 Ate di g this ou se is p e e uisite fo ITIL I te ediate Co i ual Se i e I p o e e t Ce ii aio E a .
13
ITIL INTERMEDIATE - CONTINUAL SERVICE IMPROVEMENT

The ITIL® E pe t le el e ii aio is ai ed at those ho a e i te ested i de o st ai g k o ledge of the ITIL S he e i its
e i et . The e ii ate is a a ded to a didates ho ha e a hie ed a a ge of ITIL e ii aio s a d ha e a hie ed a ell
ou ded, supe io k o ledge a d skills ase i ITIL Best P a i es
This e ii aio ill e eit ou i oth ou pe so al a d p ofessio al de elop e t, aidi g a ee ad a e e t a d p o-
g ess ithi the IT Se i e Ma age e t ield.
You also eed to a hie e the ITIL E pe t le el if ou a t to p og ess to the ITIL Maste Le el, hi h is the highest a d i al
e ii aio ithi the ITIL s he e.
This ITIL t ai i g ou se i gs togethe the full esse e of a Life le app oa h to se i e a age e t, a d o solidates the
k o ledge gai ed a oss the ITIL e ii aio s he e.
This ITIL Ce ii aio ou se o pletes the ITIL® Capa ilit a d Life le ualii aio p og a s, a d leads to the ITIL® E pe t
e ii aio .
Cou se O je i es:
This ou se is the i al step i a hie i g the ITIL® E pe t ualii aio :
 I t odu io to IT Se i e Ma age e t usi ess a d a age ial issues
 Ma agi g the pla i g a d i ple e taio of IT Se i e Ma age e t
 Ma age e t of st ategi ha ge
 Risk a age e t
 O ga izaio al halle ges
 Se i e assess e t
 Co ple e ta i dust guida e
Who should ate d:
 I di iduals ho e ui e a deep u de sta di g of the ITIL Ce ii ate i the se i e ope aio s p o esses a d ho
the a e used to e ha e the ualit of IT se i e suppo t ithi a o ga izaio
E a & Ce ii aio :
 C edit: C edit
 Da s AM to PM
P e e uisites:
 ITIL V I te ediate-All the odule of eithe apa it o life le st ea
 Ate di g this ou se is p e e uisite fo ITIL E pe t Ma agi g A oss Life le Ce ii aio E a .
14
ITIL INTERMEDIATE - MANAGING ACROSS LIFECYCLE

PMI’s Ce iied Asso iate i P oje t Ma age e t CAPM is a alua le e t -le el e ii aio fo the i di idual ho aspi e to
e o e p oje t a age . The e ii aio is desig ed fo those ith litle o o p oje t e pe ie e, the CAPM de o st ates
ou u de sta di g of the fu da e tal k o ledge, te i olog a d p o esses of efe i e p oje t a age e t.
To ea ou Ce iied Asso iate i P oje t Ma age e t CAPM ® e ii aio , ou eed to eet the e pe ie e a d edu a-
io e ui e e ts, a d pass the CAPM® e a i aio , a - uesio , uliple- hoi e test.
The CAPM e ii aio ofe s e og iio to p a iio e s ho a e sta i g a a ee i p oje t a age e t as ell as p oje t
tea e e s ho ish to de o st ate thei p oje t a age e t k o ledge. This e ii aio de otes that the i di idual
possesses the k o ledge i the p i iples a d te i olog of A Guide to the P oje t Ma age e t Bod of K o ledge
PMBOK® Guide , the sta da d of p oje t a age e t’s ge e all e og ized good p a i es.
I di iduals ho o t i ute spe ialized skills to a p oje t tea a e eit f o this e ii aio allo i g the to alig thei
o k ith that of p oje t a age s. The k o ledge a p a iio e gai s f o ea i g the CAPM e ii aio a e applied to
o -the-jo e pe ie es hi h help de elop g o i g le els of o pete e i the p a i e of p oje t a age e t. I di iduals
ho a the CAPM desig aio ate thei a e e jo a high le el of edi ilit f o PMP® ede ial holde s, p oje t
a age s, e plo e s a d pee s.
Cou se O je i es:
Co e age of i -depth ou se o te ts. Cop of PMI a edited ou se a e a d p a i e uesio s.
 I t odu io to P oje t Ma age e t
 P oje t Life le a d O ga izaio
 P oje t Ma age e t P o ess G oups
 P oje t I teg aio Ma age e t
 P oje t S ope a d Ti e Ma age e t
 P oje t Cost a d Qualit Ma age e t
 P oje t HR a d Co u i aio Ma age e t
 P oje t Risk a d P o u e e t Ma age e t
Who should ate d:
 I di idual ho a e o ki g as pa t of p oje t tea a d ish to e o e p oje t a age
 Ju io p oje t a age ho ish to gai e ii aio a d e o e p oje t a age
E a & Ce ii aio :
 E a Du aio : Hou s
 Nu e of Quesio : Quesio s, Ca ies Ma k
 E a Pass Ma k: Not pu lished PMP
 . Da s AM to PM
P e e uisites:
 Se o da diplo a o high s hool diplo a
 Ate di g this o ta t hou s of fo al CAPM t ai i g
 U de G aduate : Mi i u i e ea s/ o ths of u i ue o -o e lappi g p oje t e pe ie e du i g hi h at
least , hou s e e spe d leadi g a d di e i g p oje t tasks
 G aduate : Mi i u th ee ea s/ o ths of u i ue o -o e lappi g p oje t e pe ie e.
15
CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT (CAPM)

P oje t Ma age e t P ofessio al PMP® is the ost i po ta t i dust - e og ized e ii aio fo p oje t a age s. P o-
fessio als possessi g e ii aio gai edi ilit ith the usto e s fo possessi g a solid fou daio of P oje t a age e t
k o ledge, hi h a e p odu i el applied i the o kpla e a d gua a tees su essful p oje t deli e
Ho lo g do ou ha e to take the PMP e a ?
The PMP e a is a o pute ased e a o du ted i the P o et i e te s. The e a has uliple hoi e uesio s.
Ea h uesio has e a tl o e o e t a s e . You ill get fou hou s to a s e these uesio s.
Ho lo g the PMP e ii aio is alid fo ?
Ea h PMP e ii aio le lasts fo th ee ea s du i g hi h ou ill eed to ea PDUs P ofessio al De elop e t U its
to e e ou e ii aio at the e d of the le. O e ou ha e su essfull o pleted a si gle le, a othe e th ee
ea le egi s.
Cou se O je i es:
Fou Da s i te si e lass oo t ai i g. Clea ide ii aio of o te ts o ate ial hi h is ust to pass e a . Cop of PMI
a edited ou se a e a d p a i e uesio s.
 I t odu io to P oje t Ma age e t
 P oje t Life le a d O ga izaio
 P oje t Ma age e t P o ess G oups
 P oje t I teg aio Ma age e t
 P oje t S ope a d Ti e Ma age e t
 P oje t Cost a d Qualit Ma age e t
 P oje t HR a d Co u i aio Ma age e t
 P oje t Risk a d P o u e e t Ma age e t
Who should ate d:
 I di idual ho a e o ki g as pa t of p oje t tea a d ish to e o e p oje t a age . P oje t a age ho
ish to gai e ii aio a d e o e e iied p oje t a age
 I di idual o ki g i p oje t a age e t oi e o a age s ho a e espo si le fo o i e/o udget deli -
e of p oje ts
E a & Ce ii aio :
 E a Du aio : Hou s
 Nu e of Quesio : Quesio s, Ca ies Ma k
 E a Pass Ma k: Not pu lished PMP
 Da s AM to PM
P e e uisites:
 Se o da deg ee high s hool diplo a, asso iate’s deg ee o the glo al e ui ale t
 , hou s leadi g a d di e i g p oje ts
 hou s of p oje t a age e t edu aio
OR
 Fou - ea deg ee
 , hou s leadi g a d di e i g p oje ts
 hou s of p oje t a age e t edu aio
16
PROJECT MANAGEMENT PROFESSIONAL (PMP)

P og a a age e t is the e t alized, oo di ated a age e t of a p og a to a hie e the p o-g a ’s st ategi e eits
a d o je i es. O ga izaio s a e i easi gl seeki g to ete i teg ate a d oo di ate uliple p oje ts to deli e usi ess
alue. A P og a Ma age e t P ofessio al PgMP® o e sees p og a s, dei es p oje ts a d assig s p oje t a age s.
What is PgMP® e ii aio ?
PMI® P og a Ma age e t P ofessio al is a glo all e og ized ede ial hi h e og izes the ad a ed e pe ie e, skill,
a d pe fo a e i the o e sight of uliple, elated p oje ts to a hie e o ga izaio al goals.
Ou PgMP® t ai i g p og a is desig ed to e su e that ou pass the PgMP® e a o ou i st ate pt. The PgMP® t ai i g
helps ou i p o e ou ei ie as p og a a age , a d e a les ou to ad a e the st ategi goals of ou o ga izaio .
O ou se o pleio , ou ill e a le to de o st ate ou p oi ie i efe i el a agi g uliple, elated p oje ts a d
alig i g p og a a i iies ith usi ess goals.
Cou se O je i es:
Th ee Da s i te si e lass oo t ai i g. Cop of ou se a e a d p a i e uesio s. You ill also e ei e PMI App o e
Co ta t Hou Ce ii ate.
 PgMP® Ce ii aio
 PgMP Appli aio a d E a P o ess
 I t odu io s to P og a Ma age e t
 St ategi P og a Ma age e t
 P og a Life C le – I iiai g, Pla i g, E e ui g, Mo ito i g & Co t olli g, Closi g
 Be eits Ma age e t
 Stakeholde Ma age e t
 P og a Go e a e
Who should ate d:
 If ou ha e the p o e a ilit to a age uliple, elated p oje ts a d a igate o ple a i iies that spa
fu io s, o ga izaio s, egio s o ultu es a d to alig esults ith o ga izaio al goals, the ou’ e a
pote ial PgMP
 P og a a age s, P oje t a age s
 VPs/AVPs/ PMO / PMO o sulta ts
 A o e leadi g la ge-s ale p og a
E a & Ce ii aio :
 Fi st phase of e aluaio is pa el e ie
 The e ii aio e a has uliple- hoi e uesio s, a d ou ha e fou hou s to o plete it.
 To ai tai ou PgMP, ou ust ea p ofessio al de elop e t u its PDUs e e th ee ea .
 Da s AM to PM
P e e uisites:
 , hou s of p oje t a age e t e pe ie e
 , hou s of p og a a age e t e pe ie e
OR
 Fou - ea deg ee
17
PROGRAM MANAGEMENT PROFESSIONAL (PGMP)

P og a a age e t is the e t alized, oo di ated a age e t of a p og a to a hie e the p o-g a ’s st ategi e eits
a d o je i es. O ga izaio s a e i easi gl seeki g to ete i teg ate a d oo di ate uliple p oje ts to deli e usi ess
alue. A P og a Ma age e t P ofessio al PgMP® o e sees p og a s, dei es p oje ts a d assig s p oje t a age s.
What is PgMP® e ii aio ?
PMI® P og a Ma age e t P ofessio al is a glo all e og ized ede ial hi h e og izes the ad a ed e pe ie e, skill,
a d pe fo a e i the o e sight of uliple, elated p oje ts to a hie e o ga izaio al goals.
Ou PgMP® t ai i g p og a is desig ed to e su e that ou pass the PgMP® e a o ou i st ate pt. The PgMP® t ai i g
helps ou i p o e ou ei ie as p og a a age , a d e a les ou to ad a e the st ategi goals of ou o ga izaio .
O ou se o pleio , ou ill e a le to de o st ate ou p oi ie i efe i el a agi g uliple, elated p oje ts a d
alig i g p og a a i iies ith usi ess goals.
Cou se O je i es:
Th ee Da s i te si e lass oo t ai i g. Cop of ou se a e a d p a i e uesio s. You ill also e ei e PMI App o e
Co ta t Hou Ce ii ate.
 PgMP® Ce ii aio
 PgMP Appli aio a d E a P o ess
 I t odu io s to P og a Ma age e t
 St ategi P og a Ma age e t
 P og a Life C le – I iiai g, Pla i g, E e ui g, Mo ito i g & Co t olli g, Closi g
 Be eits Ma age e t
 Stakeholde Ma age e t
 P og a Go e a e
Who should ate d:
 If ou ha e the p o e a ilit to a age uliple, elated p oje ts a d a igate o ple a i iies that spa
fu io s, o ga izaio s, egio s o ultu es a d to alig esults ith o ga izaio al goals, the ou’ e a
pote ial PgMP
 P og a a age s, P oje t a age s
 VPs/AVPs/ PMO / PMO o sulta ts
 A o e leadi g la ge-s ale p og a
E a & Ce ii aio :
 Fi st phase of e aluaio is pa el e ie
 The e ii aio e a has uliple- hoi e uesio s, a d ou ha e fou hou s to o plete it.
 To ai tai ou PgMP, ou ust ea p ofessio al de elop e t u its PDUs e e th ee ea .
 Da s AM to PM
P e e uisites:
OR
 Fou - ea deg ee
18
PROJECT IN CONTROLLED ENVIRONMENT (PRINCE2)

A out the PMI-ACP Ce ii aio ?
Agile is a topi of g o i g i po ta e i p oje t a age e t. The a ketpla e ele ts this i po ta e, as p oje t a age-
e t p a iio e s i easi gl e a e agile as a te h i ue fo a agi g su essful p oje ts. The PMI-ACP e ii aio e -
og izes a i di idual’s e pe ise i usi g agile p a i es i thei p oje ts, hile de o st ai g thei i eased p ofessio al e -
sailit th ough agile tools a d te h i ues. I addiio , the PMI-ACP e ii aio a ies a highe le el of p ofessio al edi il-
it as it e ui es a o i aio of agile t ai i g, e pe ie e o ki g o agile p oje ts, a d e a i aio o agile p i iples,
p a i es, tools, a d te h i ues. This glo al e ii aio also suppo ts i di iduals i eei g the eeds of o ga izaio s that
el o p oje t p a iio e s to appl a di e sit of ethods to thei p oje t a age e t.
The PMI Agile Ce iied P a iio e PMI-ACP ® fo all e og izes ou k o ledge of agile p i iples a d ou skill ith
agile te h i ues. It ill ake ou shi e e e ighte to ou e plo e s, stakeholde s a d pee s.
What is the ou se all a out?
Ou PMI® Agile Ce iied P ofessio al t ai i g p og a is alig ed to the PMI® guideli es a d is desig ed to help ou lea
ou PMI-ACP® e a i the i st ate pt. Addiio all , this ou se ill e po e ou to e o e a e saile agile p ofessio al
ith the k o ledge of S u , Ka a , Lea , e t e e p og a i g XP a d test-d i e de elop e t TDD .
What a e the Cou se O je i es?
B the e d of this t ai i g ou ill:
 De elop the k o ledge & skills e ui ed to lea the ACP® e ii aio e a alo g ith the e uisite PDUs.
 De elop a o ki g k o ledge of the Agile P i iples of SCRUM, KANBAN, XP a d TDD
 De elop the e pe ise of i ple e i g uli ite ai e de elop e t odels fo a s ale of p oje ts
 De elop the a ilit to deli e high Velo it Sto ies a d Epi s
Who should do this ou se?
PMI® Agile Ce iied P ofessio al t ai i g p og a is a p ofessio al e ui e e t a oss the IT/Te h i dust fo all p oje t
a age e t oles glo all . This e ii aio is est suited fo :
 P oje t a age s
 Agile Tea Me e s
 Asso iate/Asst. Ma age - P oje ts
 Tea leads/Ma age s
 P oje t E e ui es/E gi ee s
 Sot a e De elope s
 A p ofessio al aspi i g to e a P oje t Ma age
Gai a d Mai tai You PMI-ACP?
The e ii aio e a has uliple- hoi e uesio s a d ou ha e th ee hou s to o plete it.
To ai tai ou PMI-ACP, ou ust ea p ofessio al de elop e t u its PDUs i agile topi s e e th ee ea s.
P e e uisites
 , hou s of ge e al p oje t e pe ie e o ki g o tea s. A u e t PMP® o PgMP® ill saisf this
e ui e e t ut is ot e ui ed to appl fo the PMI-ACP.
 , hou s o ki g o agile p oje t tea s o ith agile ethodologies. This e ui e e t is i addiio to the
, hou s of ge e al p oje t e pe ie e.
 o ta t hou s of t ai i g i agile p a i es.
19
PMI-ACP® (AGILE CERTIFIED PRACTITIONER)

The P ofessio al “ u Maste P“M ou se is a -da ou se that o e s the p i iples a d e pi i al p o ess theo u de -
pi i g the e ha i s, ules a d oles of the S u f a e o k. Ad a ed tools fo se a t-leade ship a e p o ided to i -
ease a S u Maste ’s efe i e ess. These tools elate to eha io al shits, o ki g ith people a d tea s, oa hi g a d
fa ilitaio te h i ues, a d add essi g the o ga izaio .
Stude ts lea th ough i st u io a d tea - ased e e ises, a d a e halle ged to thi k i te s of the S u p i iples to
ete u de sta d hat to do he etu i g to the o kpla e.
PSM P ep ou se o e s o epts, tools a d te h i ues ou eed to e fa ilia ith to take the PSM Ce ii aio e a . We
o e the ate ial f o the latest S u Guide, a d e i lude the e essa odels, theo ies a d fo ulas ot o e ed i
the Guide. We help ou u de sta d these o epts i stead of e o izi g the .
This t ai i g p epa es ou fo PSM e a . He e’s hat ou get as pa t of the t ai i g
 P e Assess e t Quesio s.
 Hou s of I st u to Led E te si e T ai i g o S u Co epts.
 Post Sessio Mo k E a .
 All Re ui ed Mate ials ill e supplied.
 Pe so al Coa hi g a d Me to i g e e ate sessio s.
 Pe so alized Road ap to PSM e a .
 T a k the PSM P epa aio
Details
 Fee: $ pe ate pt,
 Passi g s o e: %,
 Ti e li it: i utes,
 Nu e of Quesio s:
 Fo at: Muliple Choi e, Muliple A s e a d T ue/False
 Dii ult : I te ediate
 La guage: E glish o l , PSM Su je t A eas,
 Re ui ed ou se: No e
 Re o e ded ou ses: P ofessio al S u Fou daio s o P ofessio al S u Maste
 P a i e Assess e t: S u Ope , Pass o ds ha e o e pi aio date, ut a e alid fo o e ate pt o l
Note: We ha e % passi g ate a d e ha e ot see a i sta e of failu e ill this poi t.
Cou se P e e uisites:
 Ate dees ake the ost of the lass if the :
 Ha e studied the S u Guide e ui ed .
 Passed the S u Ope assess e t.
 Ha e ee o o a e losel i ol ed i uildi g o e ha i g a sot a e p odu t o appli aio .
 Ha e ead o e of the S u ooks. See esou es.
 Ha e a solid u de sta di g of S u eithe th ough o ki g o a S u Tea , o th ough taki g pa t i
a P ofessio al S u Fou daio s o si ila ou se.
Audie e:
The P ofessio al S u Maste ou se is ta geted to S u Maste s a d a o e else espo si le fo the su essful use a d/o
ollout of S u .
20
PSM (PROFESSIONAL SCRUM MASTER)

C“M Ce iied “ u Maste is ost popula a d alua le e ii aio fo those ho a ts to ha e a st o g a d lo g lasi g
a ee i agile o ld. This e ii aio is autho ized S u Allia e .s u allia e.o g . CSM is taught CSTs
Ce iied S u T ai e . This is a da lass oo t ai i g p og a illed ith a i iies, i te a io s a d fu illed lea i g.
The e ill e a e a ith uesio s a d i utes du aio , ate passi g this e a pa i ipa ts ill e e og ized as
Ce iied S u Maste s.s
What a e the e eits of a “ u Maste e ii aio ?
. E pa d ou a ee oppo tu iies sta i g ele a t a d a keta le a oss all i dust se to s adopi g Agile p a i es.
. De o st ate to e plo e s a d pee s ou atai e t of o e S u k o ledge.
. Lea the fou daio of S u a d the s ope of the Ce iied S u Maste ’s ole f o the est i ds i S u .
. E gage ith a o u it of e og ized S u e pe ts ho a e o ited to o i uous i p o e e t.
Cou se Co te t:
 What is Agile a d Wh Agile?
 I t odu io to S u
 S u F a e o k
 S u Roles
 P odu t O e
 S u Maste
 De elop e t Tea
 S u E e ts
 Sp i t Pla i g
 Dail S u
 Sp i t Re ie
 Sp i t Ret ospe i e
 S u A ifa ts Esi aio & Release Pla i g
 P odu t Ba klog
 Sp i t Ba klog
 P odu t I e e t
 Dei iio of Do e
 P odu t Ba klog Rei e e t
 S u i dist i uted e i o e t
 S aled S u
What do ou do ate ou e ei e ou C“M e ii ate?
Be o i g Agile is a lifelo g jou e . I o po ai g S u p i iples a d p a i es i to ou o ld of o k takes dilige e, pa-
ie e, a d a o it e t to o i uous i p o e e t. Fu the e ha e ou k o ledge a d skills :
 Joi i g a use g oup.
 Sha i g ou e pe ie e ith the S u Allia e o u it o t i ui g a a i le to ou e site.
 Ate di g S u Allia e Gathe i gs.
 Pa i ipai g i the CSM Li kedI G oup.
 Deepe i g ou k o ledge i ad a ed S u topi s ea i g Added Qualii aio s.
 Gai i g the e pe ie e a d e pe ise to e o e a Ce iied S u P ofessio al CSP .
 Ma kei g ou self lei g othe s k o a out ou a o plish e ts ith a CSM e ii ate, CSM logos, a d a
a i e, edita le p oile o the S u Allia e e site.
21
CERTIFIED SCRUM MASTER (CSM)

The “ aled Agile F a e o k “AFe® is a f eel - e ealed k o ledge ase of i teg ated pate s fo e te p ise-s ale Lea -Agile
de elop e t. It is s ala le a d odula , allo i g a o ga izaio to appl it i a a that suits its eed. The SAFe e site p o-
ides o p ehe si e guida e fo s ali g de elop e t o k a oss all le els of a e te p ise. SAFe's i te a i e "Big Pi tu e"
p o ides a isual o e ie of the f a e o k. Ea h i o o the e site is sele ta le, a igai g the use to a a i le hi h
p o ides e te si e guida e o the topi a ea, alo g ith li ks to elated a i les a d fu the i fo aio .
The S aled Agile F a e o k™ is a p o e odiied, a d pu li l -fa i g k o ledge ase that is used to su essfull s ale lea
a d agile de elop e t i la ge sot a e e te p ises. It has ee su essfull applied i p og a s a gi g f o - people,
to e te p ises e plo i g thousa ds of sot a e de elope s.
SAFe is ased o a u e of i uta le, u de l i g Lea a d Agile p i iples. These a e fu da e tal te ets, the asi t uths
a d e o o i u de pi i gs that d i e the oles a d p a i es that ake SAFe efe i e.
Whethe ou a e just egi i g to e plo e SAFe o ha e egu ou PI sessio s, IJI a p o ide assista e to ou tea a d
e e ui es ith t ai i g, oa hi g a d o suli g se i es.
P i iples:
SAFe is ased o a u e of i uta le, u de l i g Lea a d Agile p i iples. These a e the fu da e tal te ets, the asi
t uths a d e o o i u de pi i gs that d i e the oles a d p a i es that ake SAFe efe i e. The i e SAFe p i iples a e:
. Take a e o o i ie
. Appl s ste s thi ki g
. Assu e a ia ilit ; p ese e opio s
. Build i e e tall ith fast, i teg ated lea i g les
. Base ilesto es o o je i e e aluaio of o ki g s ste s
. Visualize a d li it WIP, edu e at h sizes, a d a age ueue le gths
. Appl ade e i i g , s h o ize ith oss-do ai pla i g
. U lo k the i t i si oi aio of k o ledge o ke s
. De e t alize de isio - aki g
App oa h:
 The Tea le el p o ides a p o ess odel fo agile tea s ased o S u a d XP p a i es.
 At the P og a le el, the efo ts of uliple agile tea s a e i teg ated to deli e la ge alue eleases to the
e te p ise.
 At the Po folio le el, p og a s a e alig ed to usi ess st ateg a d i est e t i te t Ce ii aio s
Ce ii aio :
The e a e a u e of dife e t SAFe e ii aio s hi h p o ide the t ai i g, k o ledge a d e essa tools fo a ious le -
els of the S aled Agile F a e o k.
 SAFe Agilist SA
 SAFe P a iio e SP
 SAFe P og a Co sulta t SPC
 SAFe P odu t Ma age / P odu t O e SPMPO
C ii is :
The ai ii is of SAFe is its la k of atu it a d ield tesi g. At least o e a i le see s to lead i that di e io . The
at a io of agile to de elope s is the f eedo to e eai e, et sill e a ou ta le fo ou o k. S u is a out the tea
ei g espo si le fo itself hi h e po e s the e e s. SAFe appea s to e ode so e of that e po e e t.
22
SCALED AGILE FRAMEWORK (SAFE®)

The “i “ig a Yello Belt Ce ii aio ill e ai ed at those e to the o ld of Si Sig a ho ha e a s all ole, i te est, o
eed to de elop fou daio al k o ledge. Yello elts a e e t le el e plo ees that seek to i p o e thei o ld o e e u-
i e ha pio s ho e ui e a o e ie of Si Sig a a d DMAIC.
This e ii aio ill adopt the app oa h of ad a i g the o ept a d pote ial of usi g Si Sig a tools a d ethodologies
ithi a o ga izaio . The Si Sig a Yello Belt e ii aio e ui es o e ea of o k e pe ie e i o e o o e a eas of
the Si Sig a Bod of K o ledge.
Wo k e pe ie e ust e i a full i e, paid ole. Paid i te , o-op o a othe ou se o k a ot e applied to a ds the
o k e pe ie e e ui e e t. Edu aio al ai e s a e ot g a ted.
This efe e e a ual is desig ed to help oth those i te ested i passi g the e a fo MSME Ce iied Si Sig a Yello Belt
CSSYB a d those ho a t a ha d efe e e to the app op iate ate ials eeded fo su essful Si Sig a p oje ts. It is
i te ded to e a efe e e fo oth egi e s i Si Sig a a d those ho a e al ead k o ledgea le a out p o ess i p o e-
e t a d a iaio edu io
What a e the e ui e e ts?
Passio fo ha ge a d a a do aitude, uilizi g the s e g of the tea i thei o ga izaio to a hie e su ess
What a I goi g to get f o this ou se?
 You ill lea ho to sol e p o le s a d help ou o ga izaio to g o highe a d a hie e g eat esults a d
su ess, also help ou o ga izaio to e o e othi g ut the est i the o ld!!
 Lea ho to sol e p o le s i thei o ga izaio s a d help thei o ga izaio s to e e te s of e elle e
 Be a g eat asset to thei o ga izaio s
 Add g eat alue to thei o ga izaio o i uousl i p o i g thei o ga izaio s KPIs.
What is the ta get audie e?
 The ou se is appli a le to all i di iduals f o all i dust ies a d o ga izaio s
 A o e ho a ts to de elop thei a ee a d a ts to e a g eat asset to thei o ga izaio
 A o e ho o ks i a TEAM - Togethe E e o e A hie es Mo e a d uild s e g a d tea o k a d o ale
i the o ga izaio
Cou se I lusio :
 Si ulated E a s
 Flash a ds
 Tool Kits
 PMI PDUs fo PMI C ede ial Holde s
 Si Sig a Yello Belt Ce ii aio E a
 High i pa t, p o e t ai i g – + p ofessio als t ai ed glo all
 E pe ie ed, e pe t i st u to s – Ou I st u to s o e ith a i h, + ea s of i dust e pe ie e.
 Class oo T ai i g p og a s deli e ed a oss + lo aio s glo all
 Co te t is de eloped i -house i U lea S ste s highl e pe ie ed i dust e pe ts.
Cou se O je i es:
U lea S ste s p o ides O li e Si Sig a Yello Belt Ce ii aio fo pa i ipa t ho a do the follo i g ate o pleio
of the ou se:
 Appl a d i ple e t Si Sig a p oje ts
 Colle t app op iate data f o thei p o ess to suppo t p o le sol i g te h i ues
 C eate detailed lo ha ts a d p o ess aps of p o esses
 De o st ate a ilit to o t ol a d o ito p o esses
23
CERTIFIED LEAN SIX SIGMA YELLOW BELTS (CSSYB)

Ce iied “i “ig a G ee Belt C““GB is a p ofessio al ho is ell e sed i the Lea Si Sig a Methodolog ho oth
leads o suppo ts i p o e e t p oje ts, t pi all as a pa t-i e ole. A Lea Si Sig a G ee Belt possesses a tho ough
u de sta di g of all aspe ts ithi the phases of D-M-A-I-C. The u de sta d ho to pe fo a d i te p et Si Sig a tools
a d ho to use sta da d p i iples of Lea .
The CSSGB t ai i g fo uses o all the aspe ts of DMAIC. It also helps ou e e ute a d i te p et the Si Sig a tools a d
te h i ues.
Ce ii aio Tesi g: Ce iied Si Sig a G ee Belt CSSGB E a is a hou uesio , losed ook, p o to ed e a
ased o the U i e sall A epted Lea Si Sig a Bod of K o ledge fo G ee Belts. The E a o tai s app o i atel
uliple- hoi e uesio s f o ea h ajo se io of the ILSSBOK fo G ee Belts a d is ad i iste ed i o e tha ,
Tesi g Ce te s lo ated ithi ou t ies th oughout the o ld.
Re ui e e ts: I o de to a hie e the p ofessio al desig aio of Ce iied Si Sig a G ee Belt CSSGB f o the I te aio -
al Asso iaio fo Si Sig a Ce ii aio a didates ust sit fo the Ce iied Si Sig a G ee Belt E a a d a hie e a i i-
u s o e of poi ts out of a total poi ts. The e a e o p e e uisites e ui ed i o de to sit fo the Ce iied Si Sig a
G ee Belt E a .
What lea i g e eits do ou get f o U lea “ ste s t ai i g?
The CSSGB t ai i g ofe ed U lea S ste s ill i t odu e ou to the o ept of Si Sig a. The ou se e te si el fo uses
o Si Sig a tools a d ethodologies fo e o i g the aste aused a iaio ithi a usi ess p o ess.
At the e d of U lea S ste s t ai i g i CSSGB, pa i ipa ts ill e a le to:
 Des i e the asi s of Si Sig a
 Des i e the a i iies of the Dei e phase
 E plai the tasks pe fo ed i the Measu e phase
 Pe fo data a al sis a d h pothesis tesi g i the A al ze phase
 Ide if the possi le i p o e e t a io s fo the pe fo a e of a iaio s i the I p o e phase
 Dei e ei ie t ope ai g le els fo KPIV a d KPOV i the Co t ol phase
What a e the a ee e eits of this ou se?
 K o ledge of Ce iied Si Sig a G ee Belt e a les ou to u de sta d eal- o ld usi ess p o le s, i ease a
o ga izaio ’s e e ue st ea li i g the p o ess, a d e o e a asset to a o ga izaio .
 A o di g to I deed. o , the aio al a e age sala fo a Ce iied G ee Belt is $ , pe ea i the U ited States
 A o di g to Villa o a U i e sit , e plo e s su h as U itedHealth G oup, Ho e ell, GE a d Volks age ha e ee a -
i el seeki g p ofessio als ith Si Sig a e ii aio to ill a a iet of posiio s.
The e ii aio e ha es ou skills a d e a les ou to pe fo oles like Qualit Ma age , Qualit A al st, Fi a e Ma ag-
e , Supe iso , Qualit Co t ol, et .
Who should do this ou se?
CSSGB t ai i g is suita le fo : Qualit S ste Ma age s, Supe iso s, Ope aio s Ma age s, Fi a e a d Co e ial Ma ag-
e s, a d p ofessio als ho a t to appl the ethodologies a d ualit o t ol p o ess ithi a o ga izaio .
24
CERTIFIED LEAN SIX SIGMA GREEN BELTS (CSSGB)

“i “ig a Bla k Belt T ai i g p o ides ou ith a tho ough k o ledge of Si Sig a philosophies a d p i iples i ludi g sup-
po i g s ste s a d tools . A e iied Bla k Belt e hi its tea leade ship, u de sta ds tea d a i s, a d assig s thei tea
e e s ith oles a d espo si iliies.
With g o i g usi esses, geog aphi al e pa sio s, lose o pete t o test it has e o e a eed to seek a u ate i puts, use
the o e tl to e h a k, a al ze a d d a o lusio s. While usi ess o je i es a e ote ai sto ed i oa d
eei g a d leade ship fo u s it is ote o se ed the e e ai s a oid i ho the a e t a slated to o ga izaio al apa il-
it , e h a k a d p o ess pe fo a e. A o ga izaio a ot g o ithout a i g the su ess ato of its o ust p o-
ess – espe iall those that a e ea t to deli e a desi ed output epeatedl . Thus, the eed t a slates to ha i g p a i es that
a help e su e o ga izaio al apa ilit , ell o t olled p o ess a d edu ed defe ts i ope aio s/a io s ei g a ied out..
Si Sig a BB’s a e full-i e/pa t i e p oje t leade s a d e to s of the usi ess, i ludi g G ee Belts a d othe asso iates.
The ha e ta i al espo si ilit fo e e ui g spe ii p oje ts a d e su i g that the esults a e aptu ed, the ha ges a e
o ed the Cha pio s Spo so s , a d the ha ges a e sustai ed. The ill also lead Si Sig a k o ledge t a sfe to oth
full- a d pa t-i e pa i ipa ts.
BB’s a e e pe ted to eate a e i o e t of ope , ho est de ate of fa ts. The halle ge the status uo he e app op iate
a d sha e a d seek ideas a oss ou da ies.
Deli e a les of a Bla k Belt:
 Si sig a st ateg a d oll-out pla fo the gi e p o ess/a ea
 E e ute P oje ts
 Help a d guide P oje t Resou es/ Help e o e p oje t le el Ba ie s
 Tea a d P oje t St u tu i g & sig a P oje t Results
 Me to G ee Belts & Sha e Best P a i es
Be eits of ei g a Bla k Belt fo O ga izaio a d fo self- a ee :
 BB’s a e espo si le fo taki g the p o ess i p o e e ts to the e t le el i the o ga izaio .
 BB’s a e highl t ai ed o i p o i g esults fo the o ga izaio usi g staisi al a al sis a d Si Sig a tools.
He e, the ha e a e lu ai e a ee path a gi g f o Busi ess A al sts to P o ess I p o e e t e pe ts.
Lea i g O je i es:
 To u de sta d the philosoph of si sig a
 To lea DMAIC ethodolog a d staisi al tools appli aio
 To lea DFSS ethodolog a d ad a ed tools appli aio
 To e a le to lead Si Sig a Bla k Belt p oje ts
 To e a le to oa h a d e to Si Sig a G ee Belt
 To e a le to p o ide p oje t fa ilitaio to Si Sig a G ee Belts
 To e a le to help Cha pio is sele i g Right p oje ts
Ce ii aio C ite ia:
MSME- Si Sig a Bla k Belt e ii aio is a a ded o o pleio of the follo i g:
 Co plete lea i g odules
 S o e % o o e i uiz at the e d of ea h lea i g odule
 Qualit IQF-Si Sig a Bla k Belt e a
 S o e % o o e i Fu da e tals se io
 S o e % o o e i Appli aio s se io
 Co plete t o Si Sig a P oje ts
25
CERTIFIED LEAN SIX SIGMA BLACK BELTS (CSSBB)

26
CERTIFIED LEAN SIX SIGMA MASTER BLACK BELTS (CSSMBB)

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