Shedrack Umunnakwe is seeking a career that allows him to utilize his interpersonal and life experiences to contribute to an organization, while developing new skills. He has a Post Graduate Diploma in Education from NOUN and HND and OND degrees in Electrical/Electronic Engineering. His skills include communication, attention to detail, teamwork, and decision-making. Previous work includes teaching physics, troubleshooting computers and equipment as a technician, and customer service roles. References are available upon request.

1. UMUNNAKWE SHEDRACK
No. 2, Umuakali Naze, Owerri, Imo State.
shedrackumunnakwe08@gmail.com
07030628252, 08179232896
State Of Origin: Imo
Marital Status: Single
Sex: Male
Nationality: Nigerian
CAREER OBJECTIVE
Seeking a career in a challenging atmosphere where i will use my life experiences as well as my
interpersonal skills not only to allow myself grow professionally, but to firmly contribute towards
the achievement of the mission and values of any organisation I find myself, to work for an
organisation that gives me the platfoam to develop new skill while utilizing my present
knowledge.
SKILLS
Good communication skill
Result-driven and detail-oriented.
Good interpersonal skill
High integrity, ethically and professionally motivated.
Good decision capability and time management skill
Good team player
Committed to good ethical standard
Work independently with minimum supervision
EDUCATIONAL QUALIFICATION
Post Graduate Diploma in Education {PGDE} In-view
National Open University {NOUN}
Certificate of National Service {NYSC} 2015
HND in Electrical/Electronic Engineering{Instrumentation & Control} 2013
Federal Polytechnic Nekede, Owerri Imo State
OND in Electrical/Electronic Engineering 2010
Federal Polytechnic Nekede, Owerri Imo State
Senior School Certificate {NECO} 2006
Ogbeke Secondary School, Obibi-Ezina, Imo State
TRAINING/CERTIFICATION
Project Management Professional Institute 2015
Project Management Professional {P.M.P}

2. Deeprimex Consulting 2015
Health, Safety and Environment {HSE}
Multi Digital Technology 2015
Enterpreneurship and Job Empowerment
ISON BPO International Limited 2015
Customer Care Representative {C.C.R}
First Class System Technology 2007
Computer Appreciation / Database
WORKING EXPERIENCE
ISON BPO Limited {MTN Nigeria Call Center} Ibadan, Oyo State 2015
{Customer Care Representative (CCR)}
My duties are to pick customers inbound calls, where I identify, verify, empathize
and resolve customer queries.
Sacred Heart Sec. School, Ibadan, Oyo State. 2015
(Physics Teacher[NYSC])
As part of the one year mandatory NYSC scheme, I was the
Physics tutor. I increased students interest and improved
their performance on the subject
Grand Hotels Asaba, Delta State 2011
(Technician {Industrial Attachment)
My duties were troubleshooting the Hotel’s computers
and servicing of in-house electrical equipments.
Ac Nielson, Owerri, Imo State 2008
(Consumer Relation Personnel)
Performed door to door interview of consumers concerning
certain products, to ascertain consumer reactions to the
products and seeking their opinions on how to further improve quality.
INTEREST
Information and Communication.
Football
Reading
REFEREES
Mr. Maximus Obinna Mr. Ndubuisi Nzeagwu
Lecturer, Nigeria Prison Service
Department of Micro-Biology, Owerri,
Imo state Polytechnic, Imo State.
Umuagwo, 08033888661 08035449557