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© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1
Core of
Program
Management

Samir Penkar
Marketing Director,Trissential
Author, From Projects to Programs
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 22
Agenda
Context
Role of a Program Manager
Program Level Challenges
3 Core Areas for Program Managers
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 33
Poll Question #1
What’s the largest program you have been involved in?
q  < $1 million
q  Between $1 million and $5 million
q  Between $5 million and $25 million
q  Between $25million and $50 million
q  > $50 million
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 44
Source: PMI Study of Programs in Govt Agencies
PwC, Booz | Allen | Hamilton, Accenture
Demanding and challenging environment
Program Environment
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 55
Market Trends
Technology is changing rapidly
Complex Interdependencies among systems
Rise of the contingent workforce
Volatile and global vendor base
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 66
Project Manager
 Program Manager
Integrates efforts, continuously
assesses and refines approaches,
ensures good communication
Directs mangers to achieve outcomes
aligned to business strategy
Manages managers
Plans, organizes, directs and
controls project effort
Manages on time, on schedule,
on budget delivery of specific
products or systems
Manages technical staff or
vendors
v/s
Difference in Role
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 77
Program Level Challenges
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 88
Program Level Challenges
Multiple Sponsors
Diverse User Community
Mother Architecture
Resource Stability
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 99
3 Core Areas
Governance &
Oversight
Integration
Management
Benefits
Management
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1010
Governance & Oversight
1
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1111
Governance Game
Day 1: $1000
Day 2: $2000
Day 3: $4000
Day 4: $8000
Day 5: $16,000
Day 6: $32,000
Day 7: $64,000
Day 8: $128,000
Day 9: $256,000
Day 10: $512,000
Day 11: $1,024,000
Rules:
1. You have to spend it
2. You cannot put it in a
bank
1
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1212
Governance & Oversight
People
Roles
Structure
-----------------------------
Ensure Alignment
Accountability
Effectiveness
Fairness
1
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1313
Poll Question #2
Governance issues on your programs are mostly around ?
q  People
q  Structure
q  Accountability
q  Effectiveness
q  Fairness
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1414
Integration Management
2
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1515
Integration Management
Continuous journey
Foster greater collaboration
Integration mindset for teams
2
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1616
Benefits Management
3
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1717
Benefits Management
A way to measure and track benefits
Sustaining benefits
Set a benefits realization schedule
3
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1818
Core Program Management
Governance & Oversight Integration Management Benefits Management
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1919
Recap
Context
Role of a Program Manager
Program Level Challenges
3 Core Areas for Program Managers
Multi year,
multi million $,
market trends
Manage managers, focus on integration and alignment
Multiple stakeholders, diverse user community, resource or vendor stability
Governance, Integration Management and Benefits Management
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 20
Q & A 
LinkedIn.com/company/Trissential
@Trissential
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 21
LUCKY
WINNER
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 2222
Trissential At A Glance
Trissential is a management consulting firm focused on improvement.
We offer clients specialized practices for Portfolio/Program/Project Management,
Business Architecture/Analysis, Enterprise Transformation, Change Leadership,
Supply Chain Management, and JD Edwards implementation.
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 23
Next Webinar
Sep 10 @ 12:00 noon

Thrive By Getting
The Right People In
The Right Seats
Presenter:
Keith Korsi
President, Trissential
Register at : http://trissential.com/pages/speaking.html
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 24
Upcoming Webinars

Sep 10
Thrive by Getting The Right People In The Right Seats
Sep 23
Move By Getting the Work Done Right, to Getting the
RIGHT Work Done
Oct 9
Avoiding Process Improvement Pitfalls
For details and to register visit:
Trissential.com > News & Events > Speaking Engagements
© 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 25
Thank You for attending	

Samir Penkar
spenkar@trissential.com

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Core of Program Management

  • 1. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1 Core of Program Management Samir Penkar Marketing Director,Trissential Author, From Projects to Programs
  • 2. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 22 Agenda Context Role of a Program Manager Program Level Challenges 3 Core Areas for Program Managers
  • 3. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 33 Poll Question #1 What’s the largest program you have been involved in? q  < $1 million q  Between $1 million and $5 million q  Between $5 million and $25 million q  Between $25million and $50 million q  > $50 million
  • 4. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 44 Source: PMI Study of Programs in Govt Agencies PwC, Booz | Allen | Hamilton, Accenture Demanding and challenging environment Program Environment
  • 5. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 55 Market Trends Technology is changing rapidly Complex Interdependencies among systems Rise of the contingent workforce Volatile and global vendor base
  • 6. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 66 Project Manager Program Manager Integrates efforts, continuously assesses and refines approaches, ensures good communication Directs mangers to achieve outcomes aligned to business strategy Manages managers Plans, organizes, directs and controls project effort Manages on time, on schedule, on budget delivery of specific products or systems Manages technical staff or vendors v/s Difference in Role
  • 7. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 77 Program Level Challenges
  • 8. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 88 Program Level Challenges Multiple Sponsors Diverse User Community Mother Architecture Resource Stability
  • 9. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 99 3 Core Areas Governance & Oversight Integration Management Benefits Management
  • 10. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1010 Governance & Oversight 1
  • 11. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1111 Governance Game Day 1: $1000 Day 2: $2000 Day 3: $4000 Day 4: $8000 Day 5: $16,000 Day 6: $32,000 Day 7: $64,000 Day 8: $128,000 Day 9: $256,000 Day 10: $512,000 Day 11: $1,024,000 Rules: 1. You have to spend it 2. You cannot put it in a bank 1
  • 12. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1212 Governance & Oversight People Roles Structure ----------------------------- Ensure Alignment Accountability Effectiveness Fairness 1
  • 13. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1313 Poll Question #2 Governance issues on your programs are mostly around ? q  People q  Structure q  Accountability q  Effectiveness q  Fairness
  • 14. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1414 Integration Management 2
  • 15. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1515 Integration Management Continuous journey Foster greater collaboration Integration mindset for teams 2
  • 16. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1616 Benefits Management 3
  • 17. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1717 Benefits Management A way to measure and track benefits Sustaining benefits Set a benefits realization schedule 3
  • 18. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1818 Core Program Management Governance & Oversight Integration Management Benefits Management
  • 19. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 1919 Recap Context Role of a Program Manager Program Level Challenges 3 Core Areas for Program Managers Multi year, multi million $, market trends Manage managers, focus on integration and alignment Multiple stakeholders, diverse user community, resource or vendor stability Governance, Integration Management and Benefits Management
  • 20. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 20 Q & A LinkedIn.com/company/Trissential @Trissential
  • 21. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 21 LUCKY WINNER
  • 22. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 2222 Trissential At A Glance Trissential is a management consulting firm focused on improvement. We offer clients specialized practices for Portfolio/Program/Project Management, Business Architecture/Analysis, Enterprise Transformation, Change Leadership, Supply Chain Management, and JD Edwards implementation.
  • 23. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 23 Next Webinar Sep 10 @ 12:00 noon Thrive By Getting The Right People In The Right Seats Presenter: Keith Korsi President, Trissential Register at : http://trissential.com/pages/speaking.html
  • 24. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 24 Upcoming Webinars Sep 10 Thrive by Getting The Right People In The Right Seats Sep 23 Move By Getting the Work Done Right, to Getting the RIGHT Work Done Oct 9 Avoiding Process Improvement Pitfalls For details and to register visit: Trissential.com > News & Events > Speaking Engagements
  • 25. © 2011 Trissential. All Rights Reserved.© 2011 Trissential. All Rights Reserved. 25 Thank You for attending Samir Penkar spenkar@trissential.com