1. Curriculum Vitae
Of
Trinity Sibusiso Dlamini
PERSONAL DETAILS
Surname : Dlamini
Names : Trinity Sibusiso
Gender : Male
ID Number : 9604166422089
Address : 1016 Nyathi Street
: Dlamini 1
: PO Chiawelo
: 1818
Contact Details : 073 993 9657/ 083 876 5653
Email : ilife.tsd@gmail.com
Nationality : South African
Health : Good
Criminal Record : None
Home Language : IsiZulu
Other Language Spoken : English, Southern Sotho
Interests and Hobbies : Listening to Music, drawing and doing
Presentations on PowerPoint
EDUCATIONAL BACKGROUND
High School Attended : Lake Side High School
Highest Grade Passed : Grade 12
Subjects : English
IsiZulu
Mathematical Literacy
Tourism
Geography
2. History
Life Orientation
Year Obtained : 2014
Other : Computer literacy
Microsoft Word
Microsoft Excel Level 1
Microsoft Outlook – Emails
Microsoft PowerPoint
Introduction to the Internet
TERTIARY QUALIFICATION
Institution : Rosebank College – Liberty Group Learnership
Qualification : Inbound Contact Centre NQF Level 4
Duration : 11/01/2016 – 31/12/2016
Credits : Inbound Contact Centre NQF4,
MS Word, MS PowerPoint, MS Excel,
MS Outlook
EMPLOYMENT BACKGROUND
Company Name : Liberty Group
Position Held : Inbound Contact Centre Consultant
Duration : 11/01/2016 - 31/12/2016
Duties : Receiving inbound calls and Verifying
information of client
Resolving client queries within SLA
Creating cases on Workflow for Back office
administration
Provide client with product information
Sending Tax Certificates and Benefits Annexure
to clients
Diary management to diarize client appointment
Follow-ups with cases until they issued
Closing all successful & completed cases on
workflow
3. Compiling weekly Stats
Sending hot leads to Advisor Hub for processing
REFERENCE
1. Reference details
Name of Person : Lebogang Bawela
Company : Liberty Group
Position : Project Coordinator
Contact Details
Cell : 0718591345
Work : 0114082254
2. Reference details
Name of Person : Palesa Zikhali
Company : Liberty Group
Position : Team Leader
Contact Details
Cell : 0828804218
Work : 0114082671
