This Workshop will empower you to better understand, better interact with, better look after and better sell to your Japanese customers, travelers and tourists.

1. Register here!
What:
Japanese
Customer Service
Workshop
When:
Monday
Japanese Customer Service Workshop: May 24, 2010
Where:
“Preparing for a New Japanese Traveller” Hilton Cairns
34 The Esplanade
Cairns, Tropical North QLD
Proudly presented by… AUSTRALIA
Map: Click Here
What time:
1.00pm — 5.00pm
Experts in International Customer Service Development: (Registration from 12.45pm)
Helping tourism industry suppliers increase sales Targeting:
to their International Markets! GMs / MDs
Sales Executives
In this Workshop, you will... Sales Managers
 Gain insight into Japanese culture and the persona of your Front-line Managers
Japanese customers Front-line Supervisors
 Learn about the service expectations of your Japanese customers Tourism Professionals
 Acquire basic Japanese communication skills consisting of
non-verbal communication and useful elementary words Register here!
and expressions
Your investment:
 Practice workplace situations using your newly acquired $195.00 per participant
communication skills - GST Inclusive -
(Credit card payments incur
additional admin charge)
Workshop Outline:
 The importance of the new wave of Japanese customers for Your return:
your region and your business Increased sales from
 Japanese customs and cross-cultural differences your Japanese inbound
 The Japanese perspective and expectations of tourist market!
customer service
DIRECT CREDIT CARD PAYMENT
 Communication and etiquette within Japanese
Click here
culture or go to
 Japanese pronunciation & non-verbal communication http://www.travconsult.com.au/events.htm
 Useful Japanese words and expressions for front line
Places are limited so please
Managers and Team Members
book early to avoid
 Managing complaints & emergencies involving your Japanese disappointment.
visitors RSVP:
 Role playing interactions with Japanese customers Friday May 21, 2010
 Ways to increase spending from your Japanese customers using the Register here!
Button or via email to
Satisfied Clients said ... Trevor Lee at
“TravConsult has assisted our retailers to reach & exceed sales expectations trevor@travconsult.com.au
Or call on 0403 362 028
in the Japanese market”
Int: +61 403 362 028
“TravConsult are an industry leader when you think of cultural training Please visit
in the Hospitality and Tourism industry.” www.travconsult.com.au
“The biggest change I have noticed is my team’s willingness and renewed confidence
to make a difference with our Japanese guests”
(for more testimonials visit http://www.travconsult.com.au/testimonials.htm)
NB: This registration is fully transferable to another person for this Workshop only, and is non -refundable. Register here!