1. C U R R I C U L U M V I T A E
P E R S O N A L D A T A
Name Torsten Funke
Address Carrer de Corsega 668 1.4. 08026 Barcelona, Spain
Birthdate 08th of March 1983 / Age 32
Birthplace Halle/Saale, Germany
Phone number +34 673978032
Email address torsten@usage.de
E M P L O Y M E N T H I S T O R Y
April 2015 – Today Hewlett-Packard Española S.L.
Avda. Graells 501, 08190 Sant Cugat del Valles (Barcelona), Spain
Global eBusiness Consultant / B2Bi specialist
 Establish electronic data interchange (EDI) connections between CEP customers /
Enterprise Partners and the Hewlett Packard Enterprise order management system
using different EDI formats such as iDOC, cXML, xCBL, EDIFACT etc…
 Creation and maintenance of Punchout and static catalogue connections for CEP
customers and / or eMarketplaces
 Project management of EDIFACT / SmartEDI changes / enhancements
Sept. 2010 – April 2015 Hewlett-Packard Española S.L.
Avda. Graells 501, 08190 Sant Cugat del Valles (Barcelona), Spain
Customer & Sales Support Manager (CSSM) Hub Trainer
 Operational & Development training development & delivery
 Process change validation and communication
 Operational user support
 Enable and foster a knowledge sharing and learning culture with EMEA Sales Operations
 Stakeholder management
Apr. 2005 – Sept. 2010 Hewlett Packard GmbH (Contingent worker for Sellbytel Group) & Hewlett-Packard
Española S.L.
71034 Böblingen, Germany / 08190 Sant Cugat del Valles (Barcelona), Spain
CSSM Tablespeaker
 Escalation management & workload balancing within a small team
 Creation and analysis of efficiency reports to enhance the team performance and to
increase customer satisfaction
 Support of Böblingen - Barcelona CSSM team transition
 Account move / Workload & Team planning
 Interim German Team lead
CSSM KeyUser
 Optimization and evaluation of German & EMEA specific processes for the Volume Direct
business
 Implementation of process updates through training and mentoring within the team
 1st level process support within the German Customer and Sales Support team
 Involved in any pilot phase within the department to analyze the impact and to improve
upcoming tools / processes before implementation
Customer and Sales Support Manager (CSSM)
 Update customer e-catalogue and portal in line with end of life requirements; pricing
approvals; Customer support for all customers registered on B2B
 Creation and update of Desktop and Server configurations for global customers
 Participation to the catalogue simplicity and the margin increase
 Single point of contact for all e-catalogue related matters; Implementation and creation
of a Global e-catalogue with common prices, configurations and products

2. Volume Direct Sales Support
 Creation of Configurations, Quotes and Offers for Entry and High-End Server solutions
 Price / Margin management and calculation to support the responsible sales to increase
the profit and margin level
Preferred Partner Hotline
 Consultancy for HP Channel partners as part of the HP Preferred Partner program
Oct. 2004 – Apr. 2005 Caritas Stuttgart
70378 Stuttgart, Germany
Alternative Military Service
 Household assistance in retirement home
Aug. 2003 – Sept. 2004 Hewlett Packard GmbH (Contingent worker for Sellbytel Group)
71034 Böblingen, Germany
PMT Price Publications Support & Administrative Services
 Product compatibility, availability and price information management in an Oracle
database for internal price and product database.
 Channel Product and Price book creation and WW publication of its information
Feb. 2003 – Aug. 2003 Hewlett Packard GmbH (Contingent worker for Sellbytel Group)
70173 Stuttgart, Germany
Hewlett Packard Welcome Desk
 Presales support via phone for HP Consumer products to SMB and Consumer
E D U C A T I O N A N D A P P R E N T I C E S H I P
1999 – 2002 Eurest Deutschland GmbH Schkeuditz, Germany
Apprenticeship, Graduated Chef
1996 – 1999 Secondary School Dieskau, Germany
Graduated
L A N G U A G E S
German Mother Language
English Fluent
Spanish Basic
O T H E R Q U A L I F I C A T I O N & I N T E R E S T S
IT Knowledge Advanced knowledge with Microsoft Office XP - 2013, MS-DOS, Microsoft Windows 95-7,
NT4.0, 2000 Server, Mac OSX and Hardware Installation
Basic Linux, Appache, Imap/POP3 Server knowledge, Networking (LAN), Intermediate Adobe
Photoshop, Premiere and After Effects knowledge, Visual Basic for Applications – Excel Macro
creation
Other Interests Music and Literature, Traveling, Foreign Cultures, Cooking, Weather research - forecast and Storm
chasing, Theoretical Astronomic Physic sciences, Photographic, Drawing, Cycling, Badminton