1. TOBY W. SHOULDERS, JR.
322 Dutchman Drive; MONROE, LOUISIANA 71203
(318) 348-1844
TSHOULDERS84@GMAIL.COM
OBJECTIVE: TO APPLY THE KNOWLEDGE THAT I HAVE ACCUMULATED FROM THE
EXPERIENCE AND TRAINING OFFERED IN SCHOOL, THE APPRENTICE PROGRAM,
AND DAILY WORK DUTIES PERFORMED TO ACHIEVE A POSITION IN THE IT
ORGANIZATION WHERE I CAN FOCUS ON MANAGEMENT, TESTING, WRITING
SCRIPTS, BATCH PROCESSING, AND APPLICATION ADMINISTRATION THROUGH
LINUX, AS WELL AS ACQUIRE IN DEPTH KNOWLEDGE ABOUT THE POSITION
APPLIED FOR.
EDUCATION: BACHELOR OF SCIENCE, COMPUTER INFORMATION SYSTEMS
MAY 2010 - GRAMBLING STATE UNIVERSITY, GRAMBLING, LOUISIANA 71245
EMPLOYMENT:
CENTURYLINK 11/14 TO CURRENT
MONROE, LA.
IT ENGINEER II
• BRINGING APPLICATIONS INTO EWS, EAP, AND WEBLOGIC ENVIRONMENTS.
• MIGRATED OVER 10 APPLICATIONS TO THE CLOUD ENVIRONMENT
• UPDATING DR PLANS
• CREATING ALARMING DOCUMENTS FOR AN ARRAY OF APPLICATION
• CREATING PROBLEM SOLUTION FILES FOR FIXES IN PRODUCTION
• CREATING RELEASE CALENDAR ENTRIES AS WELL AS COORDINATION OF THE ACTUAL RELEASE
• PROVIDE 24X7 SUPPORT FOR MORE THAN 25 APPLICATIONS AT A TIME
• RESPONSIBLE FOR COUNTERMEASURES THAT KEEP APPLICATIONS FROM HAVING REPEAT ISSUES
• COMMUNICATING WITH AN OFFSHORE TEAM BASED IN BANGLORE, INDIA TO ENSURE THAT WE HAVE
SUPPORT 24X7
• LEARNING AN ARRAY OF UNIX COMMANDS THAT ALLOW ME TO OPERATE THE APPLICATIONS
• HOSTING INTAKE MEETINGS
• I SERVE AS A ON THE INTAKE TEAM IN WHICH WE ARE RESPONIBLE FOR SEEING A APPLICATION ALL THE
WAY THROUGH THE INTAKE PROCESS IN WHICH ALLOWS DEV MORE TIME TO FOCUS ON FUNCTIONALITY
• ENSURING APPLICATION AVAILABILITY FOR 25 OR MORE APPLICATIONS THAT LIVE IN
THE ECOMM PASE ENVIRONMENT
• LINUX ADMINISTRATION THROUGH SECURECRT AND PUTTY.
• CREATING ALARMING THROUGH SENTRY FOR EACH APPLICATION.
• HOSTING MEETINGS THAT INVOLVE CHANGE, PROBLEMS, AND OUTAGES.
• RESPONSIBLE FOR MIGRATING CODE, HOT FIXES, AND PATCHES TO APPLICATIONS.
• ON CALL ROTATIONS INCLUDING WEEKENDS FOR THE WHOLE ECOMM PASE TEAM THAT
INCLUDES OVER 300 APPLICATIONS
• ACTIVELY ENGAGING IN SWAT CALLS TO ADHERE TO ANY OUTAGES RELATED TO ALL
APPLICATIONS.
• MONITORING CENTRAL LOG TOOLS, SITESCOPE, AND NETTOOLS FOR ALL ALARMS.
CENTURYLINK 4/14 TO 11/14
MONROE, LA.
IT ENGINEER II
• RESPONSIBLE FOR MESSAGE TRANSMISSION USING IBM MQ WEBSPHERE.

2. • MAINTAINING AVAILABILITY AT ALL TIMES FOR APPLICATION COMMUNICATION.
• BUILD OUT ENVIRONMENTS TO HELP MAINFRAMES COMMUNICATE ACROSS THE BOARD
NO MATTER THE PLATFORM IN ORDER TO HAVE A MORE SCALABLE FUNCTIONING
BUSINESS.
• ENSURE THAT APPLICATIONS COULD SEND AND RECEIVE MESSAGES FROM ONE
ANOTHER TO ENSURE THE EFFECTIVENESS OF THE BUSINESS NO MATTER THE CODING
SEQUENCE.
• GIVE MQ PRESENTATIONS WITHIN THE BUSINESS TO PROMOTE THE USE OF THE IBM MQ
TOOL.
PROGRESSIVE IT (CENTURYLINK) 11/13 TO 4/14
MONROE, LOUISIANA
IT APPRENTICE
• THE GOAL OF THE PROGRAM IS TO LEARN 6 ASPECTS OF IT IN 18 MONTHS WHILE
EMPLOYED AT CENTURYLINK.
• PLANNING AND WRITING END TO END TEST CASES FOR LARGE PROGRAMS AT
CENTURYLINK.
• ATTENDING AND HOSTING TEST STATUS MEETINGS.
• CREATING EXECUTIVE METRIC REPORTS USING ALM QUALITY CENTER AND SQA
PORTAL.
• ANALYZING DEFECTS IN ALM QUALITY CENTER.
• BATCH PROCESSING.
• BUILDING MAPS FOR CENTURYLINK BILLING CYCLES.
• PROCESSING BILLS ON TIME.
• RUNNING SCRIPTS IN PRODUCTION TO ENSURE BILLS ARE ACCURATE AND ENSURING
100% QUALITY ASSURANCE.
JOURNEYS
MONROE, LOUISIANA 03/12 TO 11/13
STORE/AREA MANAGER
• MANAGED AND CONTROLLED AN INVENTORY CONTAINING OVER 13,000 UNITS FOR
SALES.
• MANAGED OVER 12 EMPLOYEES AT A TIME WITH TWO BEING FULL TIME ASSISTANT
MANAGERS.
• ENSURED ALL SALES GOALS WERE MET DAILY TO ENSURE MY YEARLY GOAL OF $1.3
MILLION WAS MET.
• COACHED EMPLOYEES DAILY ON THE STRATEGIES THAT THE COMPANY HAD IN PLACE
TO ACHIEVE STANDARDS
• OF PERFORMANCES FOR THE BUSINESS.
• MAXIMIZED PROFIT TO BE THE BEST MANAGER IN THE COMPANY.
• SERVED AS AREA MANAGER FOR DISTRICT 19 SERVICING BOSSIER, SHREVEPORT AND
MONROE, LOUISIANA
• CONTAINING A TOTAL OF SIX STORES IN WHICH THE RESPONSIBILITIES ARE SIMILAR
ONLY ON A LARGER SCALE.
UNDERGROUND STATION 06/10 TO 03/12
MONROE, LOUISIANA
STORE MANAGER
• MANAGED AND CONTROLLED AN INVENTORY CONTAINING OVER 13,000 UNITS FOR
SALES.
• MANAGED OVER 12 EMPLOYEES AT A TIME WITH TWO BEING FULL TIME ASSISTANT
MANAGERS.

3. • ENSURED ALL SALES GOALS WERE MET DAILY TO ENSURE THAT MY YEARLY GOAL OF
$1.3 MILLION WAS MET.
• COACHED EMPLOYEES DAILY ON THE STRATEGIES THAT THE COMPANY HAD IN PLACE
TO ACHIEVE STANDARDS
• OF PERFORMANCES FOR THE BUSINESS.
• MAXIMIZED PROFIT TO BE THE BEST MANAGER IN THE COMPANY.
• SERVED AS AREA MANAGER FOR DISTRICT 19 SERVICING BOSSIER, SHREVEPORT AND
MONROE, LOUISIANA
• CONTAINING A TOTAL OF SIX STORES IN WHICH THE RESPONSIBILITIES ARE SIMILAR
ONLY ON A LARGER SCALE.
TOY’S R US 09/09 TO 02/10
MONROE, LOUISIANA
SALES ASSOCIATE
• DESIGNED DISPLAYS IN THE STORE FOR REGULAR FEATURE DISPLAY.
• MODIFIED AISLE’S AND REPLENISHED THE STORE WITH MERCHANDISE.
• LED MY TEAM UNLOADING THE TRUCK AND STORING THE OVERSTOCK.
U.S. ARMY 11/01 TO 11/06
MONROE, LOUISIANA
HEAVY CONSTRUCTION EQUIPMENT REPAIRMAN
• LED A SQUAD IN BASIC TRAINING TO PHYSICAL FITNESS PERFECTION.
• RECEIVED THE RANK OF SPECIALIST IN 2 YEARS DUE TO MY LEADERSHIP SKILLS.
• SERVED THIRTEEN MONTHS IN AFGHANISTAN FOR MY COUNTRY AND RECEIVED ELEVEN
AWARDS.
• ACHIEVED THE STATUS OF U.S ARMY VETERAN O.E.F IV AND V.
COMPUTER SKILLS: JAVA, VISIO, MICROSOFT OFFICE SUITES, DB1, DB2, ORACLE, TCP/IP,
ROUTING PROTOCOLS, COBOL, GOAT, PUTTY, REFLECTIONS X, ALM, SQA, CALIBER, C, C++,
ULTRA EDITOR, VB SCRIPT, WINDOWS 7AND 8, REDHAT LINUX, IBM MQ WEBSPHERE, ACTIVE MQ,
LINUX, UNIX, SITE SCOPE, SENTRY ALARMING, TOMCAT, JBOSS, FUSE, SECURECRT, MQMON,
PLSQL DEVELOPER, and Microsoft Excel Certified.
PROFESSIONAL MEMBERSHIPS: AITP (ASSOCIATION OF INTERNATIONAL TECHNOLOGY
PROFESSIONALS) AND ABTP
(ALLIANCE OF BLACK TELECOMMUNICATIONS PROFESSIONALS)
HONORS AND AWARDS:
• PARTICIPATED IN WEEKLY MEETINGS IN 2009 FOR ORGANIZATION AND
INFRASTRUCTURE DEVELOPMENT OF AITP AND WAS NOMINATED FOR AN EXECUTIVE
OFFICER POSITION IN THE ORGANIZATION AND WAS ALSO APPOINTED SGA
REPRESENTATIVE.
• LEADERSHIP COURSES TAKEN AT GRAMBLING LABELED PROJECT MANAGEMENT
TAUGHT ME THE IMPORTANCE OF BEING A LEADER.
• I RECEIVED $100,000 AWARD FOR MAKING A $150,000 49% SALES INCREASE OVER 2010
SALES FOR THE YEAR OF 2011 FROM GENESCO INC.
• I WAS NAMED AREA STORES SALES MANAGER HAVING BEING RESPONSIBLE FOR 6
STORES OUT A DISTRICT OF 21.
• I RECEIVED MEDALS FROM THE MILITARY INCLUDING LOUISIANA WAR CROSS, GLOBAL
WAR ON TERRORISM, NATIONAL DEFENSE, AND EXPEDITIONARY MEDAL.
• I WAS NAMED 1 OF 2 OF THE FIRST APPRENTICE’S TO BE EMPLOYED AT CENTURYLINK.