1. CURRICULUM VITAE
PERSONAL DETAILS:
NAME: TITUS NG’ANG’A KAROMO
DATE OF BIRTH: 08 JUNE 1982
MOBILE: +971-52-9605848
MARITAL STATUS: MARRIED
NATIONALITY KENYAN
E-MAIL ADDRESS titarsharp@yahoo.com
LANGUAGES: ENGLISH, SWAHILI, PORTGUESE
VISA STATUS: RESIDENCE VISA
CAREER OBJECTIVE:
To enhance my career, work in an organization where my services will be of value to the organization’s
mission and vision to ensure that I exceed the expectations of the higher management.
QUALIFICATONS HIGHLIGHTS:
 Interested in working with people.
 Friendly, helpful and patient
 Able to assist guests with a limited understanding of English.
 Good communication skills.
 Good interpersonal skills.
 Good organizational skills.
 Able to record information accurately.
 Able to work as part of a team player/Leader.

2.  Able to project a professional manner at all times.
WORKING EXPERIENCE:
Grosvenor House Dubai
2015 – Present, Assisant Night Manager
Key responsibilities:
 Ensuring that all the guests receive a warm, memorable and personalised welcome setting the scene for
their stay.
 Managing the night team, ensuring that skills and standards are trained, demonstrated and maintained
throughout the team.
 Compliting the admimistrative tasks accurately within the given timeframe.
 Responsible for the security and night operations of the hotel.
 Ensuring that guest’s are anticipated and incase of any requests they are met to their point.
Principal responsibilities:
 Lead by example.
 Ensuring that there is good communication with all the department throughout the hotel.
 Ensuring that all VIP and regular guests are well taken care of during their stay.
 Handle/ follow-up and communicate any comments of complaints to the concern HOD’s or Managers.
 Touring all te areas of the hotel on a regular basis to ensure that no irregularities are happening in the areas.
 Ensuring all team members, build and effectively utilise guest history profiles.
 Ensuring that all the tasks are completed on each shift by all team members and that a full handover takes
place at the end of the shift.
 Record any unusual occurrences or problems arising and report to the HOD’s for the appropriate action.
2011-2015, Security Supervisor

3. Key responsibilities:
 Conduct daily departmental briefings and directs and co-ordinates the activities of all security officers.
 Takes a mentoring role to those security officers who need additional support in improves their on job
performance.
 Is able to brief senior managers and other department heads on any assigned specific tasks, projects or
surveys conducted by the security.
 Ensures that all hotel property is adequately secured at all times.
 Is able to maintain and co-ordinate with outside authorizes-Civil Defence, Police, CID, Defence forces,
DPS and municipalities in the investigation and handling of crimes, accidents, etc. involving the hotel, its
employees or guests.
 Is responsible for investigation of all incidents or accidents in the absence of Security Manager, Director of
Security, Healthy and Safety and prepares reports, requisitions and other inter office memos.
 Ensures that all allegations of crimes are investigated and recorded.
 Liaises with all department heads to ensure hotel staffs are adhering to established security procedures e.g.
Hotel Property Gate passes procedures, Key control procedures and Exit and Entry control.
 Ensures that all security log books, checklist are properly updated.
 Ensures there are effective security patrolling and general rounds of the property.
 Is responsible to respond to the scene of any medical emergency, and assesses and renders appropriate First
aid, requests the dispatch of additional emergency services personnel such as paramedics.
 Ensures regular body search of staff with friendly and polite manners.
 Is responsible for lost and found property and the items deposited with security for safe keeping.
 Ensures that all systems and procedures as lay down by the Director of Security,
Health & safety are being followed and implemented.
 Ensures that all Hotel company staff/ property are adequately secured at all times.
 Ensures that all security staff is aware of their standard procedures.
Principal responsibilities:
 Conducts regular trainings within the department and ensures that all security staff attends hotel trainings as
requested by the management without fail.

4.  Ensures high standards of personal hygiene and grooming are maintained within the security department at
all times.
 Ensures that all security staff follows the house rules and are aware of all emergency procedures and all
hazards are reported.
 Promotes teamwork within the department and ensures equality at workplace is maintained without sexual
discrimination and harassments.
 Strictly adheres with the Hotel’s Policy on Confidentiality and Ethic.
 Is able to perform all other tasks as requested by the management in order to implement company rules and
regulations at all times.
 Is able to complete and maintain full records of all the activities of the Shift, Dial log book, Duty Roster,
Overtime reports, Checklists, Incident reports and any other documents as required by the Director of
Security, Health and Safety.
 Attends company orientation courses to be held for new employees in the capacity of a lecturer on security
and fire safety procedures.
 Maintains records of all fire equipments, and in conjunction of the Technical director.
 Is responsible for the Fire training, Fire testing system records and compliance with the legal requirements
about Fire Safety Systems.
 Ensures that all security team are aware of the Emergency procedures, Handling of situations and Dealing
with the Law enforcement agencies.
 Promotes a helpful, professional image while dealing with the staff and providing full co-operation with
prompt and a caring attitude.
 Anticipates the needs of the security staff whenever possible without compromising the Safety and Security
procedures.
 Ensures correct investigations of all incidents/accidents without bias, prejudice or discrimination and the
Director of security, Health and Safety & Security and Director of Human Resource are appraised
accordingly.
Achievements:

5. July – 2013 Cross-Trained as a Night Assistant Manager.
Sept - 2012 Train the trainer program.
July - 2012 Heart Saver First Aid with CPR & AED Provider Course.
May - 2012 Essentials of managements training program.
February - 2012 Nominated and won the safety professional of the year
May - 2012 Participated in Fire Fight Fit Competition in Abu Dhabi
2010 – 2011 Participated in various departmental/hotel committees.
August - 2010 Employee of the month.
May - 2010 Security Professionals Training (DPS).
May - 2010 Heart Saver First Aid with CPR & AED Provider Course.
June - 2010 Nominated as a colleague of the month for Service plus
December - 2010 Train the Trainer Program.
January - 2010 Basic Food Hygiene Training Course.
2008 – 2011 Worked at Fairmont Dubai in the capacity of a security officer.
HOBBIES: Sports, traveling, Socialization
Referees; Available upon request.