Evaluation of the management System of JS bank Pakistan, which include introduction, history, Products details and Interview Questions we ask about there management style/system.

1. JS Bank
Evaluation of the Performance Appraisal System

2. Introduction
 JS Bank is a majority-owned subsidiary of Jahangir Siddiqui & Co. Ltd. and
currently, operates 323 branches in 161 cities and 1 international branch in
Manama.
 JS Bank Limited operates in the Commercial banking sector.
 It is a scheduled bank engaged in commercial banking and related
services.

3. Introduction – JS Bank Pakistan
 JS Bank Limited commenced operations in Pakistan as a fully scheduled
bank on December 30, 2006.
 JS Bank Limited also has a Primary Dealer license for government
securities from the State Bank of Pakistan.
 JS Bank’s focus is to provide a quality and innovative range of banking
services and products. The Bank’s key activities can be categorized into
these Business Units:
1. Retail and Consumer Banking
2. Treasury
3. Corporate & Commercial Banking
4. Investment Banking

4. History
 JS Bank Limited has been formed after the merger and amalgamation of
Jahangir Siddiqui Investment Bank Limited and commercial banking
operations of American Express Bank Ltd Pakistan
 In 1999, Jahangir Siddiqui Investment Bank Limited (JSIBL) was formed
when Jahangir Siddiqui & Co. Ltd. acquired Citicorp Investment Bank
(Pakistan) Limited.
 JSIBL principally mobilizes funds through issuance of Certificates of
Investment to individual investors, corporate clients, and financial
institutions.
 In 2006 the number of branches was 4, which increased to 9 in 2007. In
2008 the number increased to 39 and to 101 in 2009. In 2010, the number
of branches were 129. Currently, JS Bank has 307 branches in 152 cities.

5. Vision of JS Bank
 To provide quality and innovative range of banking services and
products to our customers through a highly motivated team of
professionals, while maintaining high ethical and regulatory
standards, thereby generating sustainable returns to our
shareholders.

6. Mission of JS Bank
 To be a preferred partner of our customers by providing complete
financial solutions exceeding service expectations, and to do so
through a single relationship via convenient distribution channels,
both conventional and non-conventional.

7. SWOT Analysis of JS Bank
 Strengths:
1. Facility of foreign exchange to its customers.
2. Customer care center for its customers.
3. Online banking (online cash deposit and withdrawal, online balance inquiry).
4. Locker facility to customer at all branches.
5. Cooperative staff.
6. Customer satisfaction.
7. Continuous improvement.
8. Employee respect and dignity.
9. It has a reliable and easy to use internal system.
10. High context culture can only be seen in JS Bank i.e. are focused on building
relations with customers.

8. Continue…
 Weaknesses:
1. Competition pressure
2. Financial Pressure
3. Individual differences
4. Low pay packages
5. Bad promotion policy

9. Continue…
 Opportunities:
1. JS bank is covered by many competitors. It has an opportunity to do an
aggressive marketing to increase its business volume.
2. Stoke exchange is very volatile and takes immediate effect, so in time of crises
investors return to saving deposits.
3. Extra advertising
4. Consumer banking
5. 24 hrs. ATM network
6. Foreign investment
7. New branches

10. Continue…
 Threats:
1. Inflation
2. Government policies regarding tax.
3. Competitors in the banking sector
4. Current economy conditions of the country.
5. Weak economic conditions
6. Unpredictable future.
7. High interest rates.
8. Increase in non-performing loan.

11. Bank Key Activities - Retail Banking
 Kamyab Business Account
• Free issuance of Pay orders and Demand drafts.
• Countrywide banking.
• Unlimited transactions.
• ATM/ Debit card facility.
• Pick and Drop facility for Pay orders and Demand drafts.
• Tele-banking
 Rupee Plus Account
• 6 tiers with attractive profit rates.
• Countrywide banking facility.
• ATM/ Debit card facility.

12. Bank Key Activities - Treasury
 The Bank's client-centric treasury endeavors to partner its customers in
ensuring they use the financial markets to optimize their risk profile and
enhance value to their stakeholders.
 The Treasury seeks to do this by becoming the risk solutions provider of
choice, offering quality treasury products, and being the leader in product
innovation.
• Foreign exchange
• Primary dealership

13. Bank Key Activities - Corporate Banking
 As a specialist service provider, They understand the expectations of their
corporate customers, and provide tailor made products and services to
meet their exact needs.
• Loans
• Shares
• Trade Finance
• Export Services
• Import Services

14. Bank Key Activities - Investment Banking
 JS Bank’s investment banking group has been the pioneer of numerous
landmark transactions brought to the domestic capital markets.
 The group’s legacy dates back to the 90’s through a closely held
partnership with the then eminent Bear Stearns.

15. Interview
 Decision making process for goal achievement
First they set goal then arrange meeting with management team and discuss
about goal and then prepare a plan for goal achievement and then execute it by
dividing the staff on the basis of their expertise and then assign task to each
group.
 Adjustment of new Employees in organization
They facilitate employee by providing friendly environment to help him adjust in
their environment fearlessly.
The process start with 1-3 months training by moving employee from desk to
desk so employee would get awareness with rule and regulations and working
process and during this period of time management will check interest of
employee and then assign him department according to his interest and
expertise.

16. Interview Continue…
 Decision and steps for market competition
They have a department of product development, this department takes feedback
from different stakeholders before launching the product and get information
about the criteria of same product in different banks and then they make changes
according to stakeholder’s feedback, and then take feedback after launching the
product.
 Maintaining relationship with employees
They arrange meeting after specific duration and discuss about employees
problems and find solutions to them.
 Change management
They facilitate positive change, if the change can bring positive effects to the
environment and organization then that change is facilitated.

17. Interview Continue…
 Managing relationship with clients
They give training to their employees, how to deal with customers if lower
employee wouldn’t be able to satisfy customer than they refer customer to the
higher management.
 Culture of Organization
Their culture is flexible, but they follow time and dressing constraints.
 Response towards social responsibility
They focus on profit but within rules and regulations
 Current position
Current positioned by Pacra AA-

18. Conclusion
 Due to wide expansion of branches in all over the Pakistan, JS bank
in the near future shall capture market in regard to its extra
ordinary customer services

19. Recommendations
 Branch establishment in ruler areas.
 They should offer more services for youth as in Pakistan they comprise a
high percentage of 67%.
 Banking should be made on Islamic basis on large scale.
 Should provide proper guidance to peoples who are not their clients.