Presentation Cloud Nine bvba & Cloud Nine CMS bvba

1. www.c9-group.com

2. Cloud Nine Group
Business Development Finance & Administration
www.c9-group.com

3. CLOUD NINE MC
Automotive Management Systems Sustainability
C9 ACADEMY C9 COACHING
www.c9-group.com

4. Management Consultancy
Management Systems
We support multinational companies (and SME’s) during design,
implementation and maintenance of usable management
systems.
We focus on operational, commercial, safety & environmental risks
(risk management).
We have senior experts on board who are specialized in the
following standards: ISO9001, ISO14001, OHSAS18001,
EN/AS9100,VCA*(*), SQAS, EFQM, ISO22000,
ISO27001, ISO28000, ISO31000, ISO26000, ISO16000,
IIP,…
www.c9-group.com

5. Management Consultancy
Automotive
Our team of automotive consultants supports motor-,
car- and truck distributors in optimising
their performance.
This team also performs (compliance)audits
on dealer networks.
www.c9-group.com

6. Management Consultancy
Sustainability
Since 2010 we have developed a special FSC support group.
This group helps customers to achieve and maintain their FSC
certification. Cloud Nine bvba acts as ‘Group Manager’ in this
FSC certification scheme.
Cloud Nine bvba is member of the FSC-company group.
www.c9-group.com

7. Management Consultancy
Sustainability
Coming soon!
www.c9-group.com

8. Management Consultancy
Sustainability
VIBE (audits) Febelgra (CO2 - tool audits)
www.c9-group.com

9. Coaching
We deliver personal coaching services towards employees and
(top)management.
We help people to become a better
team member.
We help (top)management to develop
themselves into top-class
professionals
Since 2009 we are certified to
use the model.
www.c9-group.com

10. Academy
A business unit of the C9 group providing a premium blended
training concept combining the advantages of
e-learning and workshops.
C9 Academy is powered by
iLearnPro, a state-of-the-art
application, which enables us
to deliver a secure and stable
e-learning solution towards
our customers.
www.c9-group.com

11. Academy
Training programs:
 ISO9001
 ISO14001
 OHSAS18001
 Internal Audit (ISO19011)
 Customer Service
 Sales & Business Development
 Leadership (4 days)
 Basic Project Management
 Social Media
www.c9-group.com

12. Academy
E – Learning modules (via iCertPro)
ISO9001
ISO14001
OHSAS18001
ISO19011
Transactional Sales
www.c9-group.com

13. Some of our customers…
www.c9-group.com

14. CLOUD NINE CMS
FRONT OFFICE
CLOUD NINE CMS
BACK OFFICE
CLOUD NINE CMS
CPS
www.c9-group.com

15. Customer Management Services
Since Jan 1st 2009, Cloud Nine took over the management of
the Customer Service at Renault Belgium – Luxemburg.
Experienced experts with a passionate FOCUS on RESULTS is
the secret of the success of this business unit.
April 2011: foundation of C9 CMS bvba
www.c9-group.com

16. Front Office
• Treatment of questions related to product/service of our
customer.
• First line treatment of complaints (forwarding to Back Office).
• Support of marketing campaigns (outbound).
• Transforming questions into LEADS.
• Other services related to communication with customers:
• brochures handling;
• special projects (ea recall);
• Crisis support;
• …
www.c9-group.com

17. Back Office
• Management of complaints.
• Management of budgets.
• Negotiation with internal- & external parties (@ customers).
• Analyses of data & propose improvement opportunities
towards our customer.
www.c9-group.com

18. CPS
CUSTOMER PERCEPTION SURVEY
• Measure customer perception objectively.
• Output is usable to set-up action plans (corrective- and/or
pro-active actions) towards:
• Sales departments;
• Operational departments;
• Quality Management (ISO9001);
• General Management;
• …
www.c9-group.com

19. Learning Management
iLearnPro EKP
iCertPro
E – Learning Development
Communication Platform (iWikiPro)
www.c9-group.com

20. iLearnPro / EKP
ur Learning Management Solutions help you to:
anage your trainings
upport your talent management
se E-learning for all of your users
n a stable and extremely user friendly environment. www.c9-group.com

21. iLearnPro / EKP
Self Paced
½ Time
Personalized
Anywhere
Anytime
Leverage
Cost effective
www.c9-group.com

22. iCertPro
oes your company wants to qualify partners, subcontractors, free
lancers,… because:
ou want to decrease your liability;
ou want to be sure that everyone got the same information;
UT, you do not want to burden your own people too much …
www.c9-group.com

23. iCertPro
CLIENT OVA
Target group x
Step 01: Step 02:
PURCHASE INVITE
Target group y
SUBCONTRACTOR
www.c9-group.com

24. E – Learning Development
www.c9-group.com

25. iWikiPro
www.c9-group.com

26. Some of our customers
www.c9-group.com

27. Thank you !
www.c9-group.com